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Head – Sales / Business Development

Objectives of this role

• Represent the company effectively with comprehensive knowledge of our offerings

• Research consumer needs and identify how our solutions address them

• Hire, train, motivate, and advise a team of sales representatives

• Achieve company objectives by planning thoroughly, setting sales goals, analyzing performance data, and making forecasts

• Develop skills continuously for hiring, training, and leading team members, and ensure that they're using effective sales tactics to meet revenue objectives

• Generate leads, and establish and nurture client relationships

Responsibilities

• Create and execute a strategic sales plan that expands our customer base and extends the company's global reach

• Meet with potential clients and grow long-lasting relationships that address their needs

• Recruit sales representatives, set objectives, train and coach them, and monitor their performance 

• Identify knowledge gaps within the team and develop plans for filling them

• Ensure that company quotas are met by holding daily check-ins with sales team to set objectives and monitor progress

• Manage the month-end and year-end close processes

Required skills and qualifications

• 8-10 years of experience in managing sales in a corporate setting

• MBA (Sales) 

• Proven record of success with the entire sales process, from planning to closing and overachieving sales targets

• Excellent communication, interpersonal, and organizational skills

• Superb leadership ability

• Ability to travel at least 20% of the time

Preferred skills and qualifications

• Motivational speaking experience

• Proven success rate at levels above sales quota

Job Title: Customer Success Associate

Location: Pune

Work Mode: Work from Office

Experience Required:

Prior experience in Customer Support (Voice Process) in B2B, Sales, or Motor Insurance or freshers

Key Responsibilities:

Handle outbound calls efficiently.

Provide exceptional customer service and sales advisory.

Address customer queries and objections effectively.

Assist customers in understanding products and services.

Required Skills:

Excellent English communication skills (spoken & written).

Strong objection-handling and persuasion skills.

Qualification:

Any Graduation (Mandatory)

Interview Rounds:

HR Round

Versant Round

Operations Round

Client Round

Working Days & Shifts:

6 days a week (Rotational Week Off)

Rotational shifts

Role : Product Manager – Oracle Xstore

Work Location : Any Xebia location

Shift timings : 3 PM to 12 AM

Mode of Work : 3 Days work from office

Qualifications:

• Bachelor’s degree in business, Computer Science, or a related field.
• 1-2 years of experience in product management or related roles, preferably in the retail technology sector.
• Strong knowledge of Xstore POS and Oracle applications.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
• Analytical mindset with experience in data analysis and performance metrics.
• Passion for technology and a deep understanding of retail operations across US , Canada, and Latin-American markets

Preferred Skills:

• Familiarity with Agile methodologies.
• Experience with product management tools (e.g., JIRA, Trello).
• Understanding of software development processes and lifecycle.

Mandatory skills: Lightning AURA, Lightning Web component (LWC), Apex, trigger Rest API/Soap API (integration).

Must-Haves :

Minimum of 5+ year hands on experience in Salesforce Application Development (Overall 6+ IT experience)

- Lightning (AURA/LWC min 3+ years of Project experience)

- Integration (at least in REST API) experience in Projects, experience in developing custom Apex Classes and Apex Triggers

- Sales Cloud/ Service Cloud / Experience cloud - Minimum 3 years experience

- Lead experience of minimum 1 year is mandatory

- Salesforce Governor limits, limit monitoring, best-practices for limit-informed development and security best practices

- Experience on deployment through changesets , Metadata, ANT based tools , experience in using git or similar tools for code management

Strictly no candidates from Hyderabad who are under 3rd party payroll.

Nice to Haves :

SF Certification PD1/PD2, JavaScript Developer 1

- Experience in Development/deployment using SFDx

- Experience in CI/CD

- Working experience in Data migration

Good communication skills (esp Verbal)

- Self-motivated and creative, ability to mentor and coach & lead small technical team with proper guidance.

- Good attitude towards upskilling in new areas of SF platform

- Ability to understand business requirements, design and develop solutions within agreed timeline

- Hands-on development

Additional Guidelines

Process: 2 Rounds of Technical interview + 1 Managerial Interview

Can source Pan India

Salaries that can be offered is (Years of experience * 3.5)

Salary Breakup: (Years of experience*3.5) fixed salary + 10% variables + Retirals + Joining Bonus (for 0-15 days joiners)

Job Responsibilities:

Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements, and company goals

· Perform unit testing for the module assigned and take ownership of delivering the module with minimal functional and technical errors.

· Should be flexible to extend working hours in some critical project phases

· Manage daily support and maintenance of internal Salesforce instance.

· Manage the coding best practices for Salesforce

· Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet mission goals successfully

· Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects and workflow

Job Skills & Qualifications

Required:

· Salesforce Lightning. Extensive experience developing Lightning Components - both within the Salesforce Lightning Design System and by writing custom Lightning Components in Java Script within the Aura framework

Salesforce Developer Certification – Platform developer 1

· Experience with declarative development in Salesforce.

· Customizing Standard Objects and creating Custom Objects.

· Customizing object page layouts and profile-based layout assignment.

· Creating Work and Approval Flow

· Extensive experience developing custom Apex Classes and Apex Triggers.

· Fluent in Salesforce Query and Search Language (SoQL and SoSL). Must be able to speak to limitations of languages and differences between SoQL and SQL.

· Firm understanding of Salesforce Governor limits, limit monitoring, and best-practices for limit-informed development.

· Experience developing Visualforce pages, Visualforce components and Customer Controllers.

· Bachelor’s degree in computer science or equivalent

· Minimum work experience:

· 5- 8 years of software development and 4 /5 year of Salesforce application development

· Self-motivated and creative

Preferred:

· Salesforce Developer Certification – Platform developer 2

· Experience developing customer-facing applications

· Experience in Salesforce community development

· Experience in Agile methodology

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Technical Support Specialist is well-versed in Shopify products.

This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.

We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies.

The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.

Please note that the night shift will be scheduled between 6 pm and 3 am.

What you'll be doing:

• Engage with customers, understand their needs, advise them, and solve their problems.
• Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
• Answering pre-sales questions of potential customers, following up with them, and helping in onboarding.
• Record Cancellation Reasons for Customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
• Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

• Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
• Outstanding written & spoken communication skills.
• Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
• Strong time-management and prioritization skills to work with multiple customers.
• Good Understanding of web technologies like HTML & CSS.

Desired Skills & Experience

• Bachelor’s Degree Computer Science Related
• Minimum 2 years of experience in a night shift customer support role
• Strong problem-solving skills
• Organized and reliable self-starter who can work independently

What we offer:

• We care about you; therefore, you'll be offered a competitive salary.
• We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences
• Flexible holiday policy to help you plan your vacations better.
• Performance-based rewards and incentives

For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio

This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

About Company

With a rich legacy of 40 years in fostering world-class academic excellence and over 100,000 alumni across the globe, our client is one of the premier institutions of higher learning in India offering Undergraduate, Postgraduate, Diploma, and Ph.D. programmes.

Uniquely positioned as one of the first universities across the world that offer the highest standard of professional education ingrained with the postulates of peace studies, the university enables an inclusive culture of dignity, fairness, and respect amongst its students, grooming them into future-ready, responsible citizens of the world.

About the role

• Provide Strategic Vision for University to define medium- and long-term Human Resource direction and priorities.

• Lead on developing, communicating and successfully delivering the University’s HR strategy, including inspiring continuous performance improvement

• Build a dynamic and forward-looking approach to the University’s HR capability development with strong intellectual leadership, understanding and harnessing the University’s comprehensive subject range, in the context of a best HR practices.

• Ensure operational excellence and sustainability.

Roles & responsibilities

Strategic

• Devise HR strategies aligned to University’s vision and mission

• Establish HR roadmap aligned to HR strategies

• Play key role in facilitating the change across organization

• Advice and guide management on strategic alignment require with the growth of University.

• Establish framework which is sustainable, scalable in all areas of HR function

• Designing and executing all the HR policies and procedures of the University.

• Focus on employee capability building through - Conducting the training need analysis (initially nonteaching and later FDP’s for teaching staff).

Research Development

• Create activities around employee engagement and career progression

• Facilitate going forward leadership development, succession planning, High potential development program etc…

• Develop result oriented Performance Management System (Yearly appraisal and competency mapping at each level).

Financial and Budget

• Propose HR Budget and financial strategies focusing employee engagement

• Ensure the budget is used in the best possible way and is adding value as ROI

• Incorporate in the budget provisions leading to “Employer of Choice”

Collaborations

• Be employee advocate & champion within all the institutions under the umbrella of University

• Represent University on professional bodies of repute helpful in further branding university

Operational

• Create activities around employee engagement and career progression

• Conducting HR Audit of all HR processes periodically.

• Create HR dashboard showcasing HR performance to management on monthly basis

• Develop the training calendar and execute the training programs as per the TNA.

• Develop the employee welfare schemes.

• Design employee engagement activities.

• Design HR manual and employee handbook.

• Develop through induction and ensure each new joinee is gone through the induction process.

• Develop result oriented Performance Management System (Yearly appraisal and competency mapping at each level).

• Develop various incentive schemes for the employees.

• Participate and take responsibility during social initiative programs

• Compensation & Benefit Management

• Statutory & Regulatory Compliances Management

• Employee Grievances handling and satisfactory resolution

External Representation

• Represent Institute in various professional bodies, conferences and seminars in order to increase project the image of best employer and the institute’s visibility at the regional and international levels

• Remain abreast of the best practices in the field of Human Resources

Requirements

Minimum Qualification & Experience

• MBA from ISB/institute of repute

• 15 to 20 years of experience in Human Resource, preferable from education sector (Female candidates preferred)

Substantial leadership and management experience

• The personal characteristics to have a substantial experience and a successful record of senior leadership at corporate level in a large and complex organisation.

• Evidence of developing, communicating and executing a vision and strategy in a complex organisation, Proven Transformation Leadership in a sizeable organisation

• Demonstrated personal leadership of creating new benchmark of performance and have proven record of performance improvement and change at an organisational level;

• Financial acumen and experience, and commercial awareness, which demonstrate the ability to strategically manage, optimise and be accountable for the management of resources

• A proven track record of developing leaders and leadership teams, and the ability to work effectively with those teams;

• A commitment to the highest standards of governance, experience of working effectively with governing bodies or boards and external members, and the ability to operate confidently and effectively in an externally regulated environment

Intellectual credibility

• A high level of intellectual credibility, with a strong academic or other intellectual profile, in order to lead, engage with, and gain the respect of staff, demonstrating curiosity and interest in the broad range of HR disciplines.

Personal attributes and style

• A strong commitment to university and its vision, ambitions, and values

• The ability and confidence to lead and work effectively with an experienced and capable senior leadership team, empowering leaders at all levels to deliver the Division’s ambitions;

• The ability to relate to and communicate effectively with staff at all levels in the Division, engaging them with the University’s vision and plans; n

• A personal commitment to and record in effective and respectful partnership working across all staff groups;

• Sound judgement and the ability and courage to make difficult but informed decisions, including on challenging issues;

• Exceptional personal and public communication and relations

SKILL AND EXPERIENCE REQUIRED:

• 2+ years of experience in Java skills.
• 2+ years of hands-on HTML5/CSS3 experience.
• Experience with popular JavaScript frameworks such as ReactJs or Angular 2.0; experience preferred.
• Experience of working with HTTP 1.1, and HTTP/2.
• Experience with RESTful APIs and JSON RPC.
• Ability to write clean, bug-free code that is easy to understand and easily maintainable.
• Experience following Git workflows.
• Working knowledge of DevOps tools (e.g., Terraform, Ansible, Jenkins, Kubernetes, Helm and CI/CD pipeline etc.).

• Assist in waterproofing applications and works with a range of waterproofing chemicals and coating products.
• Execute professionalism in waterproofing works.
• Regularly monitor and maintain waterproofing equipment to ensure it remains in working order.
• Perform visual inspections on projects.
• Exercise professional advice to clients when required.
• Perform integrity testing and troubleshooting testing to identify any breaches or defects in the projects' existing waterproofing membrane/coatings.