Engineering Manager

• Handle incoming customer calls professionally and efficiently.
• Make outbound calls to follow up on customer inquiries or resolve issues.
• Provide accurate information about products or services to customers.
• Resolve customer complaints and ensure customer satisfaction.
• Update customer information in the database during and after each call.
• Collaborate with other team members to address customer needs effectively.
• Meet or exceed individual and team performance targets.
• Follow communication scripts and guidelines to ensure consistency.
• Stay updated on product knowledge and industry trends.
• Escalate complex issues to the appropriate department or supervisor.
• Proven experience in a customer service or voice process role.
• Excellent verbal communication skills in English+ Hindi.
• Strong active listening and problem-solving abilities.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills.

We are looking for a highly skilled and experienced Senior Software Engineer with deep expertise in Java and the Spring ecosystem to join our product customization team. As a key contributor, you will design and build scalable, high-performance backend services that power mission-critical fraud detection and financial security systems.

You will work closely with project managers, architects, and other developers to create solutions that are robust, maintainable, and optimized for performance and security.

 Key Responsibilities:

• Design, develop, and maintain Java-based applications using Spring Framework and ReactJS, and related frameworks.
• Collaborate with product and architecture teams to translate business requirements into technical solutions.
• Write clean, maintainable, and testable code following industry best practices.
• Optimize application performance, reliability, and scalability in high-volume environments.
• Write well-designed unit tests using frameworks like JUnit and Mockito.
• Integrate with third-party services and APIs, ensuring secure and stable communication.
• Contribute to architectural decisions and system design discussions.
• Stay updated with emerging technologies and apply them to improve system performance or developer productivity.

Must-Have:

• 4+ years of experience in backend software development using Java 8 and above.
• Strong command of Java and Spring Framework.
• Proficient in building and consuming RESTful APIs.
• Hands-on experience with relational databases (PostgreSQL, MySQL, or Oracle) and SQL.
• Experience with unit testing frameworks (JUnit, Mockito) and CI/CD pipelines.
• Strong problem-solving and analytical thinking skills.

Bonus!

• Experience in fraud detection, risk scoring, or financial compliance systems.
• Knowledge of domain-driven design, event sourcing, or CQRS.
• Expertise in ReactJS

 Soft Skills:

• Excellent communication and collaboration skills.
• Strong attention to detail and a proactive mindset.
• Passion for continuous learning and mentorship.

 Why Join Us:

• Work on cutting-edge fraud prevention and risk management solutions used by top financial institutions.
• Collaborate with a passionate and experienced team in a high-impact domain.
• Collaborate with passionate and talented professionals on impactful challenges.

About the Company

Peacock Engineering Ltd is a Gold-accredited IBM Premier Business Partner which has amassed over 300 person years of experience implementing business critical EAM (Enterprise Asset Management) solutions across a range of industries such as oil & gas, pharmaceuticals, utilities, facilities management, transport, and power generation. 

Peacock Engineering Ltd specialise in providing consultancy services and support for the IBM Maximo EAM software product and maintain a pool of highly experienced and capable consultants fully conversant with IBM Maximo and its functionality, capabilities, and opportunities for customisation to meet business need. 

Main Purpose:

Peacock Engineering’s Technical Services team is now looking for an IBM Maximo Technical Professional to support the growing demand for Maximo enterprise asset management solutions, working from our office in Bangalore.

Specific Responsibilities:

• Technical expert in IBM Maximo EAM technology.
• Should be well versed in MBO customizations for Maximo 7.x version.
• Advanced JAVA, SQL knowledge.
• Maximo building and deploying to various instances.
• Business process management using workflow design and management.
• Expert Knowledge of Maximo Integration Framework (MIF).
• Provide technical services over the entire lifecycle of a project.
• communication skills (verbal and written) possess the ability to multi-task.
• Maximo installations and upgrade work experience
• Participate in solution architecture design.
• Perform application and solution development to meet project requirements.
• Develop and document detailed technical designs to meet business requirements.
• Manage multiple technical environments and support the development and testing processes.
• Lead or assist in data conversion and migration efforts.
• Configure Maximo and assist in the development of interfaces to external systems.
• Identify areas of customization and optimization and provide solutions that meet the business requirements.
• Conduct system testing, as necessary.

Skill Requirements - Essential:

• Tech. in Computer Science, Engineering or Business-related field and/or equivalent work experience.
• Strong Maximo technical knowledge required to help execute numerous projects.
• Minimum eight (8) years of work experience in a technical position with the implementation and utilization of fully integrated enterprise asset management system.
• Proficient to convert functional requirements into technical specifications, and configure, tailor and or customize the solutions including building interfaces.
• Ability to create and update advanced technical documentation.
• Strong communication skills and the ability to work well in a project team environment.
• Drafting/Reviewing Functional Specifications
• Drafting/Reviewing Technical Specifications

Skill Requirements - Preferable:

• To bring industry knowledge world class capabilities innovation and cutting-edge technology to our clients in the Resources industry to deliver business value.
• To work with leading Resources client’s major customers and suppliers to develop and execute projects and reliability strategies.
• To harness extensive knowledge combined with an integrated suite of methods people and assets to deliver sustainable long-term solution.
• IBM Maximo 7.x certification

Person Specification/Attributes:

• Professional and committed, with a disciplined approach to work.
• Motivated and driven by finding and providing solutions to problems.
• Polite, tactful, helpful, empathic nature, able to deliver to the needs of customers.
• Has respect for others and their views.
• Technology minded and focused, enthusiastic about technologies.
• Analytical, able to raise from the detail and see the bigger picture.
• Dedicated to continually updating and upgrading own knowledge.
• Carries a mind-set of continuous improvement, constantly looking for better and more efficient ways of doing things.
• Values quality at the centre of all things in work.

Due to considerable amount of virtual working and interaction with colleagues and customers in different physical locations internationally, it is essential that the successful applicant has the drive and ethic to succeed working in small teams physically but in larger efforts virtually. Self-drive to communicate constantly using web collaboration and video conferencing is essential.

As an employee, you will be encouraged to continually develop your capability & attain certifications to reflect your growth as an individual.

Qrata matches top talent with global career opportunities from the world’s leading digital companies including some of the world’s fastest growing start-ups using qrata’s talent marketplaces. To sign-up please visit Qrata : https://talent.highpo.co/auth/register.

We are currently scouting - Insurance SME / Senior Manager (Product)

Location - Remote/Bhubaneshwar (Orissa)

About:-

Our customer is Access to quality primary healthcare at affordable prices is a pronounced pain point for most of rural India. Founded in 2021 3Founders. It enables the last-mile distribution of primary healthcare services by leveraging technology and a network of eClinics that make quality healthcare accessible to people in small towns and villages. We use a hybrid model to schedule appointments, provide teleconsultations, deliver medicine, address the diagnostic needs of patients, and facilitate admission for tertiary care at partner hospitals via a transparent booking model and concierge services. At present, they have partnered with 15 hospitals and three national laboratory chains, and have 15 eClinics across multiple remote districts and villages of Odisha and have helped over 10,000 patients in areas where immediate medical facilities are not easily available.

Investors:-

Elevar Equity featured with The EconomicTimes.com, Live Mint & Inc42

Job Responsibilities:-

-Design and set up the entire insurance product for company

-Candidate will be responsible for managing the complete product life cycle including product ideation, product development, filing and approval process with the regulator

-Work on creating end-to-end policies for our insurance SME business

-To monitor the new product development process project plan, collaborate with the stakeholders for timely launch of the product as per the timelines agreed with the stakeholders and ensure regulatory compliance for filing of new products

-To prepare and monitor the new product development process project plan

- To collaborate with various stakeholders and ensure timely launch of the product as per the plan agreed with the channel

- To ensure proper documentation and provide timely response to the regulatory queries for faster product approval

- To develop market intelligence and share the competition tracker on with the sales and management

- To interact with the training and content development team for preparing the product launch pack

- To prepare a product launch plan in agreement with the channel

- To ensure timely and successful launch plan of the products in line with business expectations

What the role outcomes will the person provide and must have’s:-

- Good knowledge of Financial products- The different types of instruments that apply to the management of cash flow that are available on the market, such as shares, bonds, options or funds

- Types of insurance- The various types of risk or loss transfer policies that exist and their characteristics, such as health insurance, car insurance or life insurance

- At least 10+ years of experience into Insurance SME

- Confidence, determination, persistence and zeal to learn & ready to work for a start-up

- Planning, analytical and organizational skills

- A flexible approach to work in order to adapt changes, for example in the healthcare system or product and drug formularies

- Must be willing, dedicated and success-oriented

- Should acquire basic knowledge of drugs and Pharma market

- Excellent spoken and written communication skills

Key Benefits that the company offers:-

-Becoming a part of the early core team

-Competitive salary

-Work with colleagues from strong backgrounds & hungry to succeed

Requirements:

• Expert in python automation with minimum 3 years of hands on experience in UI Automation.
• Knowledge in API automation
• Strong hand on Selenium
• Have knowledge in REST API, XPath
• Good to have knowledge in device automation
• Should have experience in Agile methodology of working

About Company:

In a world where digital-first (D2C) brands are thriving, our client is rewriting the rules of retail. Their mission is clear - democratize prime retail to empower digital-first brands with plug and play tools to seamlessly transition into the physical world. In the heart of innovation, brand emerges as a revolutionary retail space, an avant-garde fusion of shared economy, digital prowess, and tangible experiences

About the Role:

We are seeking a talented and experienced individual to join our team as a Brand Partnerships Lead. If you thrive in a fast-paced environment, have a proven track record of building brand partnerships, and possess a deep understanding of the Direct-to-Consumer (D2C) industry, we want to hear from you.

What You’ll Be Doing:

1. Brand Partnership Development:

• Identify and pursue new business opportunities for brand partnerships.

• Build and maintain a strong pipeline of potential partners within the D2C industry.

• Develop and execute strategies to expand the company's brand partnership portfolio.

2. Sales Funnel Management:

• Manage the end-to-end sales process, from lead generation to deal closure.

• Collaborate with cross-functional teams to ensure seamless execution of brand partnership agreements.

• Track and analyze sales metrics to optimize the sales funnel for efficiency and effectiveness.

3. Industry Knowledge:

• Stay abreast of industry trends and developments within the D2C space.

• Leverage industry knowledge to position our company as a strategic partner for potential brands.

• Provide insights and recommendations to internal teams based on market intelligence.

4. Relationship Building:

• Cultivate and nurture strong relationships with key stakeholders in potential partner organizations.

• Act as the main point of contact for brand partners, ensuring their needs are met and expectations exceeded.

• Collaborate with internal teams to enhance the overall partner experience.

Requirements:

1. Bachelor's or Master’s degree in Business, Marketing, or a related field.

2. Proven track record of 2-5 years in building and managing brand partnerships within the D2C industry.

3. Strong network and connections within the D2C space.

4. Excellent communication and negotiation skills.

5. Ability to work collaboratively in a cross-functional team environment.

6. Results-oriented with a focus on meeting and exceeding sales targets.

7. Adaptability and resilience in a rapidly changing business landscape.

If you are passionate about driving strategic brand partnerships, possess a deep understanding of the D2C industry, and thrive in a fast-paced environment, we encourage you to apply.