11+ Flowchart Jobs in Bangalore (Bengaluru) | Flowchart Job openings in Bangalore (Bengaluru)

Are you a high-performing, collaborative, results-oriented and technologically savvy person who is keen on working in the digital industry, as a Consultant (for 3 months)

Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories, and consumers, enabling preventive and predictive healthcare.

It helps the care-givers to track the entire patient journey from the initial appointment and maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen the doctor-patient relationship and enhance the in-clinic experience.

As a Technical Writer (Consultant), you will work with teams of engineers to create internal technical documentation. This will include technical architecture diagrams, flow diagrams, API documentation and microservice details.

You will also be responsible for writing knowledge base articles for a technical audience.

What you will do:

• Documenting product architecture, APIs, technical specifications
• Developing and writing high-quality technical documents meeting industry standards
• Communicating with product developers and understanding the product and its interactions
• Maintaining documentation as the product changes occur
• Gathering information from team meetings, product specifications, interviews with subject-matter experts, and direct interaction with systems
• Gathering and addressing feedback from multiple sources
• Working independently and rapidly to meet tight deadlines

What you need to have:

• BA in technical/ professional communication, English, computer science/ engineering, or other related field
• Authoring concepts, designs, technical specifications
• Following organizational and industry standards (such as Microsoft Manual of Style for Technical Publications or similar)
• Proven ability to quickly learn and understand complex topics
• Managing multiple versions of topics
• Using UNIX/ Linux command-line interfaces
• Additionally, should be able to: Write release notes and Write end user documentation, help guides

Customer Support at Contlo

Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.

With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.

At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities-

• ● Respond to customer queries in a timely and accurate way, via phone, email or chat
• ● Identify customer needs and help customers use specific features
• ● Analyze and report product malfunctions (for example, by testing different scenarios or
• impersonating users)
• ● Update our internal databases with information about technical issues and useful
• discussions with customers
• ● Monitor customer complaints on social media and reach out to provide assistance
• ● Share feature requests and effective workarounds with team members
• ● Inform customers about new features and functionalities
• ● Follow up with customers to ensure their technical issues are resolved
• ● Gather customer feedback and share with our Product, Sales and Marketing teams
• ● Assist in training junior Customer Support Representatives

Requirements and skills-

• ● Experience as a Customer Support Specialist or similar CS roles
• ● Familiarity with our IT SaaS industry is a must
• ● Experience using help desk software and remote support tools
• ● Understanding of how CRM systems work
• ● Excellent communication and problem-solving skills
• ● Multi-tasking abilities
• ● Patience when handling tough cases
• ● B.Tech/BCA degree 

Responsibilities:

• Build next-generation web applications which are efficient, reusable front-end abstractions and systems.
• Work closely with designers to implement versatile front-end solutions while embracing emerging standards and pushing the limits of what a browser can do.
• Actively participate in design and code reviews to build robust applications and prototypes.

Requirements:

• A deep expertise in Javascript.
• Looking for people with Mean STACK experience that includes: Node JS, Mongo DB, Angular JS, Bootstrap, Express, React JS.
• The above needs to be coupled with Javascript, HTML, CSS.
• Constantly and consistently implementing new features and optimise existing ones from controller- level to UI.
• Vigilantly and rapidly fix bugs.
• Continuously solving problems to give our customers a delightful shopping experience.
• Work closely with Team Lead, UX designers and back-end engineers to implement front end solutions.
• Endorsing upcoming standards, launching, iterating and making a difference.
• Passionate about implementing elegant User Interfaces using HTML and CSS.
• Ability to write well-abstracted, reusable, highly performant code for UI components.

• You will be part of a collaborative project team
• Will leverage several proprietary and standard tools to implement technical solutions.
• Responsible for understanding business requirements, providing estimation, developing solution, writing unit test scenarios and fixing defects for assigned applications.

• Total Experience of 7-10 years and should be interested in teaching and research
• 3+ years’ experience in data engineering which includes data ingestion, preparation, provisioning, automated testing, and quality checks.
• 3+ Hands-on experience in Big Data cloud platforms like AWS and GCP, Data Lakes and Data Warehouses
• 3+ years of Big Data and Analytics Technologies. Experience in SQL, writing code in spark engine using python, scala or java Language. Experience in Spark, Scala
• Experience in designing, building, and maintaining ETL systems
• Experience in data pipeline and workflow management tools like Airflow
• Application Development background along with knowledge of Analytics libraries, opensource Natural Language Processing, statistical and big data computing libraries
• Familiarity with Visualization and Reporting Tools like Tableau, Kibana.
• Should be good at storytelling in Technology

Job description:

Passion for building and delivering great software with a strong sense of ownership.

• Minimum of two years of experience in building web applications using ASP.NET MVC and .NET platform in general.
• Should have strong UI development skills using HTML, CSS/JavaScript frameworks.-

     Good understanding of IIS configuration

• Strong experience with Build and Release, Agile processes and Estimation/Planning-
  
  Exposure to New Relic or similar tools to optimize web application performance
  Strong expertise in SQL programming, with experience of writing & optimizing queries that access/process millions of records-
  Experience of architecting and designing web applications and servicesTeam TA,LeadSquared (ref:hirist.com)

- Automation Testing
- Manual Testing
- API Testing
- Performance/Load/Regression Testing
- Proficient on Mobile/Web Applications testing
- Should know any of these programming languages such as  Java or Python
- Proficient on any one of these testing frameworks such as selenium, TestNG, Appium, Page Object Model, etc.
- Should have knowledge on Jira Bug tracking tool
- Knowledge on setting up automation testing infrastructure
- Writing automation testing scripts for Android/iOS/Web
- Should know about writing test cases & reporting defects
- Define severity and priority for each defect
- Understanding of the latest trends
- Accuracy and attention to detail
- Work with cross-functional teams to ensure quality throughout the development process

Please find the JD below.

2   One Order framework and APIs, BADI Implementation, Implicit & Explicit enhancements, User exits, Customer Exits ,BSP Component Enhancement, GeniL and BOL Programming

3   ABAP Programming skills,  RICEFW elements, OOPS ABAP, Debugging skill

4   Abap interface using Web services, Configurations in SOAMANAGER, Basic understanding of XML

5   CRM Web UI Designing and Developments, AET tool, SQVI query

6   UI Framework & Configuration including Business Roles, Navigation Bar Profiles, Navigation Links

7   Experience on Smart Forms & mail forms and Develop/enhance smart forms

8   Knowledge on SolMan is preferable

Interview date F2F only on 1^st August 2019