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About the Role:
We are looking for a Customer Success associate with strong experience in client management, customer success, support or account management. One should have a strong understanding of investment management workflows and operations, client facing experience and ability to manage multiple projects and work collaboratively.
Responsibilities:
- Answering day to day client queries and providing creative solutions
- Working on large scale project that optimize our clients’ workflows
- Training clients on the EDS platform
- Helping to improve client documentation, writing help articles, or creating how to videos
- Becoming an expert on the EDS platform
Desired Skills / Qualifications:
- Candidate should possess a Bachelor or master’s degree in finance or Applied Statistics & Analytics.
- Experience of working at financial services/technology company((ie FactSet, MSCI, Enfusion, S&P, etc).
- Ability to manage multiple projects and work collaboratively.
- Should have excellent writing and verbal communication skills.
Benefits and Perks:
- Atmosphere of growth and opportunity
- Collaborative culture of smart, young and dedicated people
- Super modern WeWork office with the cappuccino on tap, ping pong tables, and exciting atmosphere
- Other perks and employee benefit
Overview
As an engineer in the Service Operations division, you will be responsible for the day-to-day management of the systems and services that power client products. Working with your team, you will ensure daily tasks and activities are successfully completed and where necessary, use standard operating procedures and knowledge to resolve any faults/errors encountered.
Job Description
Key Tasks and Responsibilities:
Ensure daily tasks and activities have successfully completed. Where this is not the case, recovery and remediation steps will be undertaken.
Undertake patching and upgrade activities in support of ParentPay compliance programs. These being PCI DSS, ISO27001 and Cyber Essentials+.
Action requests from the ServiceNow work queue that have been allocated to your relevant resolver group. These include incidents, problems, changes and service requests.
Investigate alerts and events detected from the monitoring systems that indicate a change in component health.
Create and maintain support documentation in the form of departmental wiki and ServiceNow knowledge articles that allow for continual improvement of fault detection and recovery times.
Work with colleagues to identify and champion the automation of all manual interventions undertaken within the team.
Attend and complete all mandatory training courses.
Engage and own the transition of new services into Service Operations.
Participate in the out of hours on call support rota.
Qualifications and Experience:
Experience working in an IT service delivery or support function OR
MBA or Degree in Information Technology or Information Security.
Experience working with Microsoft technologies.
Excellent communication skills developed working in a service centric organisation.
Ability to interpret fault descriptions provided by customers or internal escalations and translate these into resolutions.
Ability to manage and prioritise own workload.
Experience working within Education Technology would be an advantage.
Technical knowledge:
Advanced automation scripting using Terraform and Powershell.
Knowledge of bicep and ansible advantageous.
Advanced Microsoft Active Directory configuration and support.
Microsoft Azure and AWS cloud hosting platform administration.
Advanced Microsoft SQL server experience.
Windows Server and desktop management and configuration.
Microsoft IIS web services administration and configuration.
Advanced management of data and SQL backup solutions.
Advanced scripting and automation capabilities.
Advanced knowledge of Azure analytics and KQL.
Skills & Requirements
IT Service Delivery, Information Technology, Information Security, Microsoft Technologies, Communication Skills, Fault Interpretation, Workload Prioritization, Automation Scripting, Terraform, PowerShell, Microsoft Active Directory, Microsoft Azure, AWS, Microsoft SQL Server, Windows Server, Windows Desktop Configuration, Microsoft IIS, Data Backup Management, SQL Backup Solutions, Scripting, Azure Analytics, KQL.
● Auditing, monitoring and improving existing infrastructure components of highly available and scaled
product on cloud with Ubuntu servers
● Running daily maintenance tasks and improving it with possible automation
● Deploying new components, server and other infrastructure when needed
● Coming up with innovative ways to automate tasks
● Working with telecom carriers and getting rates and destinations and update regularly on the system
● Working with Docker containers, Tinc, Iptables, HAproxy, ETCD, mySQL, mongoDB, CouchDB and
ansible
You would be bringing below skills to our team :
● Expertise with Docker containers and its networking, Tinc, Iptables, HAproxy, ETCD, and ansible
● Extensive experience with setup, maintenance, monitoring, backup and replication with mySQL
● Expertise with the Ubuntu servers and its OS and server level networking
● Good experience of working with mongoDB, CouchDB
● Good with the networking tools
● Open Source server monitoring solutions like nagios, Zabbix etc.
● Worked on highly scaled, distributed applications running on the Datacenter Ubuntu VPS instances
● Innovative and out of box thinker with multitasking skills working in a small team efficiently
● Working Knowledge of any scripting languages like bash, node or python
● It would be an advantage if have experience with the calling platforms like FreeSWITCH, OpenSIPS or
Kamailio and have basic knowledge of SIP protocol
Job Description:
We are looking for a Software Engineer with solid development experience in Java and related frameworks. We are looking for a self-motivated, go-getter, out-of-the-box thinker who is ready to work in a high-energy start-up environment. He/she must demonstrate a high level of ownership, integrity, and creativity.
Required Skills:
• Core Java (Proficient)
• Spring, Spring MVC OR Spring boot
• Hibernate – Good to have
• Oracle/MySQL DB - Hands-on (Intermediate)
• REST API and AWS– Good to have
• Hands-on experience of working on Spring boot based Microservices (Intermediate)
• Good to have knowledge of Microservice DevOps tools (Git, Jenkins, JUnits, deployment, monitoring, tracing)
• Sound understanding of core Java, SOAP Services, REST Services, Spring & maven, having expertized to work on Unix platform
• Should have working knowledge on web servers (e.g. Apache HTTP) and application servers (e.g. Tomcat, WebLogic)
• Should have a working knowledge of any relational database. Preferred will be Oracle and MySQL.
Roles and Responsibilities:
• You will design, develop, modify, debug and/or maintain software code according to functional, non-functional and technical design specifications.
• You will follow software engineering standards, applicable software development
methodology and release processes, to ensure code is maintainable, scalable,
supportable and demo the software products to stakeholders
• You will investigate issues by reviewing/debugging code, providing fixes and workarounds, and reviewing changes for operability to maintain existing software solutions.
• You will work within a team, collaborate and add value through participation in peer code reviews, provide comments and suggestions, work with cross-functional teams to achieve goals.
Why should you join Opcito?
We are a dynamic company that believes in designing transformation solutions for our customers with our ability to unify quality, reliability, and cost-effectiveness at any scale. Our core work culture focuses on adding material value to client products by leveraging best practices in DevOps like continuous integration, continuous delivery, and automation, coupled with disruptive technologies like cloud, containers, serverless computing, and microservice-based architectures.
Here are some of the perks of working with Opcito:
• Outstanding career development and learning opportunities
• Competitive compensation depending on experience and skill
• Friendly team and enjoyable work environment
• Flexible working schedule
• Corporate and social events.
- We are looking for champions for scalable web application development with experience in
Roles and Responsibility:
Responsible for maintaining frontend development and building products for clients' consumers Hiring new frontend developers and guide new joiners Building pixel-perfect products. Building your frontend capability in complex problems and expanding your horizon of technologies.
- Minimum 2Years of industry experience with Frontend development (React)
- Have experience with JavaScript and any Front End framework like React Have experience with HTML and CSS(Sass or Less)
- Have experience working with REST APIs Have basic design sense Be confident with Git and with Unix shell.
- Have good communication and collaboration skills.
2 -8years
• Product & Technical Presentation – Customers / Partners
• Pre-Sales Support (DEMO and POC).
• RFP’s evaluation, Solutioning & Response.
• Handling Technical Queries and Troubleshooting for existing and new Customers.
• Keep up-to-date on competitive solutions, products, and services.
• OEM – Technical relation.
• Building Business with Team
About
Our client is a platform of digital-first health clinics owned and operated under one house, with each of them working together toward one mission: To help Indians lead a more fulfilling life surrounded by wellness and grace.
The business is creating a family of purposeful health platforms with personalized solutions for a particular problem in a niche segment. Each platform provides the essentials to enable an individual segment of people to lead a graceful life full of purpose and wellbeing.
Requirement
- We are looking for an Android developer responsible for the development and maintenance of existing applications along with continuous integration of new features, who can take the ownership and work independently.
- At least 2 years of experience with MVVM architecture
- 5-8 years of experience with Android development
- Extensive experience of 3rd party integration
- Good knowledge of Java and Kotlin
- Good Logical ability
- Notification and Payment Gateway experience
- Adaptation to new technologies
- Able to design dynamic complex U
- Experience building custom SDK
- Experience with Multi Module Application
Responsibilities
- Integrate the design into high-quality code.
- Ensure the performance, quality, and responsiveness of an application.
- Identify and correct bottlenecks and fix bugs.
- Work alongside other developers working on a different platform for the Application. Therefore, commitment to collaborative problem solving, design implementation, and creating a quality product is essential.
Soft Skills :
- Positive attitude
- Good analytical skills
- Hungry for growth
- Problem-solving
Key Skills: Responsible for creating successful campaigns, responsible for generating the ROI of the company, should have great knowledge of how ads work, great knowledge on landing pages.
About Company: Workhours is India's 1st Ed-Tech Company Focusing on Self-Employment. We want to change the way people think about their careers from how to get a job to how to become self-employed. Example of how digital payments changed the behaviour of a person paying from cash to paying using digital apps.
Job Description: We are looking for a skilled Social Media Marketing executive who is excellent at creating successful campaigns, should be responsible for Generating the ROI of the company and should have a piece of great knowledge of how ads work and who has a piece of great knowledge of landing pages.
Roles and Responsibilities:
- Responsible for creating Successful Campaigns.
- Responsible for generating the ROI of the company.
- Should have a piece of great knowledge of how ads work.
- knowledge on landing pages.
mandatory Skills:
- Excellent communication skills
- Work Report Submissions
- Team Player
- Able to Handle Multitasking
- Should be Good at Training (Very Very Important)
- Good at Planning Strategies.
Our client is a pet-care focused digital aggregator across various categories such as food, accessories, toys and grooming essentials. Their focus segment is the rapidly increasing community of pet parents. They offer expert-led online pet care consultation, training and healthcare services and products for dogs and cats, covering the lifecycle of a pet acting as a one stop shop. It is headquartered in Bangalore and was co-founded by startup veterans of whom 2 are IIM-Lucknow alumni and one is a Chartered Accountant. Our venture capital-backed client is funded by tier 1 investors and has raised approx. $3.5 mn in funding.
As a Growth Marketing Manager, you will be responsible for the strategy and execution of acquisition campaigns, across all the digital platforms like Facebook, Google, Affiliates and Partnerships, etc.
What you will do:
- Owning growth metrics of social media channels - engagement rate, follower growth etc.,
- Ensuring consistent brand positioning and tone of voice across all platforms.
- Building and leveraging locally and cultural moments to make company’s brand relevant to Indian audiences
- Collaborating and maintaining close relationships with cross-functional teams ( content, design, business, customer experience) to maximize the impact of social media efforts by ensuring alignment in communications across channels
- Being responsible for overall content management - scheduling and managing content calendars
- Finding new and exciting ways to engage customers via social media channels to drive awareness, conversation and affinity for the Company
- Analyzing and reporting social channel and activation performance to quantify the effectiveness of campaigns and drive scalable learnings
Desired Candidate Profile
What you need to have:
- 4+ years of work experience in Social Media Marketing
- Ability to articulate ideas and key objectives
- Stakeholder and agency management is a must
- Experience in presenting metrics and progress to goal with stakeholders
- Should be social media savvy and up- to date with the latest trends
Dot is a technology start-up, operating in Fintech and e-commerce space. With the aim to
revolutionize offline-to-online(O2O) space, Dot strives to enable digital transformation of Offline businesses using smart innovations. This is a huge market, serving the 1.3 billion strong Indian population.
The start-up is led by a strong and experienced team. It has already raised seed funding of ~US$ 35.5 Million from renowned investors.
To know more, head over to: www.dotpe.in
About the Founders
The company is led by an experienced team, three ex-PayU employees - Shailaz Nag, Gyanesh Sharma & Anurag Gupta, with proven expertise & knowledge of the fintech space as well as experience in building & managing companies.
Shailaz Nag is a well known visionary entrepreneur. He was ex-Managing Director and co-founder of PayU, (India’s largest and profitable Payment Company) which is currently valued at US$ 3 Billion. He was also one of the founding members of Ibibo Group. Shailaz Nag is a Chartered Accountant and also holds an MBA degree.
Gyanesh Sharma is an IIT Delhi alumnus, holding a B.Tech. degree in Computer Science. He has strong experience in leading tech teams, holding position of
● CTO at Shopclues
● Head of engg. at PayU
● Engg. Head at MakeMyTrip
Anurag Gupta has a decade long experience in building financial services business. He was Vice-President & Business head at PayU for Omnichannel business. He also headed Bank & Product Partnership for PayU.
Investors
Dot has raised seed funding of US$ ~35.5 million from
● Naspers Fintech (PayU) -
○ $120bn group with global presence. Listed in London, Johannesburg, Amsterdam
○ Presence in India : MMT-Goibibo, PayU, Flipkart, Swiggy, Byju’s, OLX
○ Global Presence : Tencent - WeChat, OLX
● Fosun RZ Capital
○ Affiliate of Fosun Group - A $100Bn Chinese conglomerate
○ Presence across global growth markets
● Info Edge
○ Parent company of naukri.com, jeevansaathi.com, 99acres.com, shiksha.com
○ Listed on NSE & BSE with a market cap of INR 27,000 crore
○ Major investor in zomato.com & policybazaar.com
Products
At Dot, we are solving the key problems that lie at the heart of Offline businesses by equipping them with commerce and fin-tech products. We are building a horizontal Omni-channel platform encompassing several Products all aimed at empowering all types of merchants, big or small, with Digital Technology. Whilst strengthening the merchants, our products also aim to direct this digital transformation towards improving the customer journey.
Our initial Product line-up has already garnered attraction from several renowned enterprises as well as significant interest from every medium and small-scale merchant we touch. And this just marks the start of our journey!
About Profile
Responsibilities
• Understanding the business requirement and provide good scalable solution
• Integration of user-facing elements developed by a front-end developers with server side logic
• Completely owning the backend services of a module
• Building reusable code and libraries for future use
• Optimization of the application for maximum speed and scalability
• Our stack is ReactJS, React Native, Golang, MySQL, NoSQL and hosting environment is AWS
Skills and Qualifications
• Extensive and expert programming experience in anyone programming language (Golang/ C/ Java).
• A solid foundation in computer science, with strong competencies in data structures, algorithms, software design and distributed system applications
• Experience with building and scaling apps with RDBMS as well as NoSQLs.
• Experience creating scalable Web APIs for mobile and browser consumption
• Integration of multiple data sources and databases into one system
• Understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests
• Have a penchant for solving complex and interesting problems
• Worked in start-up culture with high levels of ownership and commitment
• Excellent coding skills – should be able to convert design into code fluently
• Engineers from Tier 1 colleges




