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A Desktop Support Engineer is responsible for providing technical support and assistance to end-users in an organization. This role involves troubleshooting hardware and software issues, ensuring that desktop systems are functioning efficiently, and maintaining a high level of customer satisfaction. 

Key Responsibilities:

- Respond to user inquiries and provide technical support via phone, email, or in-person.

- Diagnose and resolve hardware and software problems, including operating systems, applications, and network connectivity issues.

- Install, configure, and upgrade desktop hardware and software, ensuring compliance with company standards.

- Maintain inventory of desktop equipment and software licenses, ensuring proper documentation and tracking.

- Collaborate with IT teams to implement new technologies and improve existing systems.

- Provide training and support to users on new software applications and tools.

- Assist in the setup and deployment of new workstations and peripherals.

- Monitor and maintain system performance, applying updates and patches as necessary.

- Document technical procedures and solutions for future reference.

Qualifications:

- Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.

- Proven experience in a desktop support role or similar technical support position.

- Strong knowledge of Windows and macOS operating systems, as well as common software applications.

- Familiarity with networking concepts and troubleshooting techniques.

- Excellent problem-solving skills and the ability to work under pressure.

- Strong communication skills, both verbal and written, with a customer-focused attitude.

- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

This role is essential for maintaining the productivity of employees by ensuring that their desktop environments are operational and efficient. A successful Desktop Support Engineer will be proactive, detail-oriented, and able to work independently as well as part of a team.

Required Qualifications:

•           Bachelor’s degree in Computer Science, Engineering, or a related field.

•           5+ years of overall software development experience; minimum 4+ years in RPA development (UiPath, Blue Prism, or Automation Anywhere).

•           Deep understanding of healthcare industry processes (EMR/EHR, claims processing, eligibility, compliance, etc.) is highly preferred.

•           Proven ability to manage full RPA deployment including bots, orchestrators, and system integrations in enterprise environments.

•           UiPath Advanced Developer or similar RPA certifications are a plus.

•           Solid problem-solving, analytical, and communication skills.

Preferred Skills:

•           Integration of RPA with AI/ML technologies or cloud platforms (Azure, AWS, GCP).

•           Strong experience with scripting (Python, PowerShell, etc.), SQL, and integration via REST/SOAP APIs.

•           Understanding of process improvement methodologies (Lean, Six Sigma).

•           Track record of designing reusable components and frameworks, especially in a regulated healthcare environment.

•           Strong documentation and stakeholder management abilities.

Soft Skills:

•           Strong communication and interpersonal skills for cross-functional collaboration.

•           Ability to mentor, lead, and motivate technical teams.

•           Exceptional organizational and multitasking skills, especially in fast-paced and dynamic work environments.

Job Description:      

·           

·          Extensive experience in Appian BPM application development

 ·          Knowledge of Appian architecture and its objects best practices

 ·          Participate in analysis, design, and new development of Appian based applications

 ·         Mandatory Team leadership and provide technical leadership to Scrum teams Certification Mandatory- L1, L2 or L3

·          Must be able to multi-task, work in a fast-paced environment and ability to resolve problems faced by team

 ·          Build applications: interfaces, process flows, expressions, data types, sites, integrations, etc.

 ·          Proficient with SQL queries and with accessing data present in DB tables and views

 ·          Experience in Analysis, Designing process models, Records, Reports, SAIL, forms, gateways, smart services, integration services and web services

 ·          Experience working with different Appian Object types, query rules, constant rules and expression rules

Qualifications

·          At least 6 years of experience in Implementing BPM solutions using Appian 19.x or higher

 ·          Over 8 years in Implementing IT solutions using BPM or integration technologies

 ·          Experience in Scrum/Agile methodologies with Enterprise level application development projects

 ·          Good understanding of database concepts and strong working knowledge any one of the major databases e g Oracle SQL Server MySQL

Additional information Skills Required

·          Appian BPM application development on version 19.x or higher

 ·          Experience of integrations using web services e g XML REST WSDL SOAP API JDBC JMS

 ·          Good leadership skills and the ability to lead a team of software engineers technically

 ·          Experience working in Agile Scrum teams

 ·          Good Communication skills

• Should have excellent knowledge of Swift and Objective C
• Good working knowledge in Cocoa Touch
• Experience with performance and memory tuning with tools
• Experience with memory management & caching mechanisms specific to mobile devices
• Experience with third-party libraries and APIs
• Experience working with Core Data, Realm
• Understanding of the full mobile development life cycle
• Experience in publishing apps to the App Store.
• Code version tool – Git, Bitbucket
• Design Pattern - MVC and MVVM, MVP
• Must be able to provide individual or project oversight on rapid prototyping/POC 
• efforts and large scale enterprise wide roll out planning.
• Must be familiar with software development methodologies like Agile, Waterfall, Iterative etc.
• Must have strong analytical skills and should be able to define and build competency assets – estimators, tools, reusable assets, scripts, etc.
• Must have strong communication and customer interfacing skills with particular emphasis on Scope and Requirements Management

Experience: 
- 4-10 years of Full Stack Application development experience is must. 
- Deep understanding of client side development, coding in HTML5, CSS3, JavaScript ES6, and jQuery. 
- Strong experience using a client side MVC framework such as NodeJS, React JS, NextJS and Redux.
- Top notch programming skills and write code for robust software design. 
- Experience in responsive design, cross browser compatibility and website performance. 
- Experience in object oriented design skills. 
- Aggressive problem diagnosis and creative problem solving skills. 
- Good understanding of how browsers and DOM work. 
- Experience with Git/Bitbucket. 
- Experience with handling Services, RESTful, APIs. 
 
Responsibilities : 
- To work with a cross-functional software development team on highly visible strategic projects as an expert level individual contributor to the coding tasks assigned. 
- Responsible for development of highly responsive, web based UI in a flexible and well-structured frontend architecture. 
- Experience working with remote data via REST and JSON 
- Experience with third party libraries and APIs 
- Produce well designed efficient code in a timely manner to meet delivery timescales/milestones. 
- Mentor other developers on software best practices technical guidance and help grow their software development skill sets. 

This is a Contract Based role only

Not a "Fulltime opportunity"

Role Summary:

The Robotics Process Automation Senior Developer is responsible for designing and coding the automation process components. The RPA Senior developer develops the automation design to ensure it meets the specifications. The design must handle concurrency, scalability, restart and recovery, auditing & object reuse for all the automations that are designed and developed. The senor developer will also validate the automation by performing appropriate unit testing, and ensure configuration control is maintained at all times. The senior developer mentors junior developers and performs QC checks on code components developed by them.

DUTIES / ACCOUNTABILITIES

Responsibilities include, but may not be restricted to:

• Design technical specifications for RPA that meets the requirements and handled all the non functional requirements of concurrency, scalability, security requirements, restart and recovery.
• Develops and configures automation processes as per the technical design document to meet the defined requirements. Works on the coding the more complicated automations or reusable components, and delegates and mentors junior developers for the less complex components.
• Develops new processes/tasks/objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.
• Complies with and helps to enforce design and coding standards, policies and procedures.
• Ensures documentation is well maintained.
• Ensures quality of coded components by performing thorough unit testing.
• Works collaboratively with test teams during the Product test and UAT phases to fix assigned bugs with quality.
• Reports status, issues and risks to tech leads on a regular basis
• Improves skills in automation products by completing automation certification.
• Mentors junior developers and performs code reviews for quality control.

Qualifications

EDUCATION

• Bachelor university degree in Engineering/Computer Science.

KEY SKILLS

•  5- 8 years of IT experience and having good understanding of programming concepts.  Should be from a programming background on any coding language (.Net, Java).
• Working experience in RPA for a minimum of 2 years and having project experience of a minimum 3 RPA implementations.
• Understands development methodology and lifecycle
• Should be trained on RPA tools (Blue Prism/Automation Anywhere).
• Self-motivated, team player, action and results oriented.
• Well organized, good communication and reporting skills.

Desirable:

• Prior experience in UI automation, Robotics process automation is an added advantage.
• Certification in Robotics