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Requirements:
• Installing and configuring software, hardware and networks. •Administrate infrastructure, including firewalls, databases, malware protection software and other processes
•Provide technical support for hardware/software issues and resolve help desk requests
•Monitor the system daily and respond immediately to security or usability concerns.
•Upgrade systems with new releases and models and ensuring security and efficiency of IT infrastructure.
•Constant finetuning of the OS for improving the performance of the system.
•Coordinating with OEM support teams in case of any dockets raised and ensure the issues are resolved.
•Provisioning Operational support and troubleshooting the issues related to system administration.
•Perform in 24 x 7 environment in shift roaster and attend calls whenever assigned
•Must be Red Hat certified professional.
Skills Required:
•Red Hat (Primary)
•Debian
•Ubuntu
•SUSE
· Self-driven individuals with 4 to 7 years of relevant information security experience.
· Should have adequate experience in dealing with disparate teams.
· Previous experience on medium and large platforms, with multiples technologies/vendor.
· Worked under high pressure situations (priority incidents/urgent delivery)
Essential Requirements:
· Hands on experience on NGFW such Cisco, Juniper, CheckPoint, F5/ASM
· Hands on experience on IDS/IPS management, Web Proxy, Application Firewalls; Load Balancers.
· Hands on vulnerability scanning experience.
· Hands on NAC management , Cisco ISE, RSA SecureID experience.
· Knowledge of Information security standards, policies, controls and structures prevalent in the industry.
· Strong technical understanding of network fundamentals(Routing, Switching) and common Internet protocols( HTTP, SNMP, TLS, DNS etc.)
· Experience in regular operational/health check of platforms and applications.
· Experience in writing Operational documents such as system operating guides.
Desirable Requirements:
· Previous working experiences with managing SIEM platform.
· Previous experience in security monitoring and incident response.
· Sound understanding of IT Service Management disciplines in line with IT industry standards and best practices, e.g. ITIL
· Routing, Switching knowledge
· Unix, Windows Operating system knowledge
Profile : Senior System Analyst
Experience :6.0 Year+
Job Location: Noida, Sec-62, ( Work From Office only )
Shift Time : Rotational shift
Working Days : 6 Days
JD Details:
Must-Haves (Technical)
● Experienced in
○ Network monitoring( Must )
○ DB and Cache monitoring
○ Kubernetes monitoring
○ Security events monitoring
○ Web server monitoring
○ Critical server level monitoring(Golden metrics) for distributed systems.
● Hands on experience in following monitoring tools :
○ ELK
○ Grafana ( Must )
○ Nagios (Must)
○ Cacti
○ RKE/Rancher
○ Splunk
○ Cloudtrail
● Hands on experience with the following APM tools :
○ NewRelic
○ AppDynamics ( Must )
○ Datadog ( Must )
● Experienced in the concept of Continuous Monitoring(CM).
● SME in combining multiple data sources to get a clear picture of production systems
● SME for creating alerts related to platform security in above tools.
● Strong knowledge of Linux and Windows environments.
● Strong knowledge of cloud environments.
Good To Have (Technical)
● Scripting for automation
○ Python
○ Bash
● Containerization
○ Docker (Basic knowledge)
● Container Orchestration
○ Kubernetes (Basic knowledge)
● Infrastructure as Code
○ Terraform (Basic knowledge)
AEM Forms Developer would need to have at least 3 years of experience.
3 plus years of experience in application development.
2 years of experience with AEM Forms 6.4/6.5, Adobe LiveCycle ES 2, 3 or 4 Or Adobe AEM Forms focusing on LiveCycle Designer, LiveCycle Workbench, LiveCycle Admin Console.
Experience and working knowledge of designing forms and rules in AEM Forms Designer.
Experience in projects on Dynamic Assembly of PDFs using DDX, Manipulation of PDF using DDX, calling APIs of Output and Assembler service (using Java SDK) Hands on Application Development experience (Workflow in AEM Forms, Output, Reader Extensions, Process Management etc).
Solid knowledge and expertise in JavaScript, Java, REST API, JSON, XSD, XML,PDF, Database - Strong communications skills to effectively communicate at different levels of management.
Experience on adaptive form designs, interactive communication,creating templates and automated workflows.
Description
The Security Cloud Engineers form part of the Security Engineering team and are primarily responsible for building and maintaining a cloud environment for hosting security tools and for maintaining the cloud security tools that are used to secure production clouds. This is a proactive role and the successful candidate will have strong analytical and troubleshooting skills and a desire to learn new technologies.
The role would suit someone who has worked with a diverse set of IT/security products across a large on-premise infrastructure managed in house and who has experience of supporting the environment and who has existing experience of working with and securing cloud technologies.
Responsibilities
The responsibilities of the Information Security Cloud Engineers are:
- the support and maintenance of Cloud Security Tooling and Platforms including:
- implementing policy changes
- performing daily, weekly and monthly checks
- monitoring the availability of systems and responding to alerts
- monitor the capacity of systems & supporting infrastructure and project future capacity
- identifying and resolving issues
- preparing status reviews and reports
- managing support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner
- to maintain a good working knowledge of current infrastructure and future trends
- to deliver excellent customer service
- to work with the third-party suppliers of the Security Products
- to maximise security value from existing investments
- to assist the wider Information Security Engineering team with the development of the security tooling
- to work collaboratively with wider Information Security team. This would include working with: The Incident Response team, assisting with incidents; and with the Security Consultants to provide additional technical knowledge
- to take part in post incident reviews and propose engineering resolution to improve results in any future recurrence
- to recognise that telemetry for security products will increasingly be curated in the cloud and be prepared to develop API endpoints and connections to collect and collate this knowledge
- to participate in the Information Security On-Call rota.
Essential Experience & Skills
- Proven experience of supporting IT/Security Infrastructure
- Strong technical background
- Hands of experience with a least 1 of the main cloud vendors (Amazon Web Services, Azure, Google Cloud Platform)
- Experience of Cloud Security Tools (e.g. AWS Security Hub, Azure Security Centre)
- The ability to pick up and learn new technology approaches and make rapid decisions on the best way to use these technology advancements for the betterment of the overall security posture.
- Excellent communication skills as the ability to communicate effectively, constructively, confidently and professionally is key to the success in the role as is the ability to work with IT and Information Security teams and the wider business.
- An excellent knowledge of Information Security principles and an understanding of the Cyber Kill Chain, MITRE ATT&CK and other information security defence and intelligence frameworks.
- Keen attention to detail and excellent analytical skills.
- Ability to actively manage workloads to meet business and department requirements.
Desirable Skills
- One or more technical Information Security Certifications such as:
- CompTIA: Security+
- GIAC Certification: GCWN, GSEC
- One or more cloud certifications such as:
- AWS Certified Solutions Architect – Associate
- Microsoft Certified: Azure Solutions Architect Expert
- Certified Cloud Security Professional (CCSP)
- Degree in an Information Security / Computing discipline
- Experience in ITIL concepts
- Experience working within in an Agile framework
- Experience with all the main cloud vendors (Amazon Web Service, Azure, Google Cloud Platform)
- Experience with Security Tools such as:
- Internet Filtering
- Email Filtering
- EndPoint Detection and Response
- Host Based Firewalling, HIDS/HIPS
- Antimalware
- Familiarity with a programming or scripting language
- Familiarity with regex / regular expressions
- A working knowledge of financial services and the typical business processes involved together with the threat actors and their relevant tactics, techniques and procedures would be of significant advantage.
Need Smart IT support Engg for Desktop / Network / IT support for daily routine troubleshooting, and for ongoing turnkey projects.
Lots of learning on the latest IT products
Training provided
True medicines at true prices!
Our motto is to deliver value-added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it within their price range.
Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our internal team's technical issues. You will support the users by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate.
What you will be doing:
- Mastering the Truemeds internal platform in order to efficiently and effectively diagnose, troubleshoot and identify solutions to promptly resolve customer/users issues
- Support users via live chat & phone. Respond to user's technical support requests and feature-related questions
- Create and maintain product-related documentation, internal and external
- Debug user's issues and create reproducible test cases for engineers to resolve
- Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
- Understand user goals and their desired outcome from using the product.
- Document use cases and feature requests
What we are looking for:
- Previously done customer support role. Preferably technical customer support
- You're data-driven and analytical
- Excellent follow-up skills with great attention to detail
- You are comfortable in a startup environment; are self-motivated move quickly, and wear many hats
- You have a highly structured work approach, the ability to manage multiple activities in parallel
- Good communication skills: English / Hindi / Marathi / Bengali
Interact with customers regarding their concerns/requests about products and services over calls and email.
Manage the tickets over ticketing tool.
Handle the calls received from client.
Process requirement, modifications, and escalate complaints across a number of communication channels.
Required Candidate profile
Excellent communication and presentation skills.
Strong customer handling skills over calls and active listening.
Ability to multi-task, prioritize and manage time effectively.
Ready to work on 24X7 environment.
Good computer skills.
Proficient in Microsoft Office Applications.
- provide first, and second-tier (L1, L2) product support via Email, Social media, and our Forums.
- Resolving all customer issues in a time-bound manner. Comply with the SLA for issue resolution.
- Monitoring application processes, application logs and taking appropriate resolution actions in case of failures. Ask customers targeted questions to understand the root of the problem quickly.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using Enpass.
- Work closely with technical teams to investigate complex issues and enhance the quality of existing products.
- Document and follow-up customer suggestions for continued improvements to the Development Team.
- Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Improve Product user-guide and FAQs.
- ONLY B.TECH CANDIDATES MUST APPLY. FRESHERS DO NOT APPLY.
- CANDIDATES WITH RELEVANT TECH SUPPORT EXPERIENCE ONLY MUST APPLY
- CANDIDATE MUST HAVE FLUENT ENGLISH SPEAKING SKILLS (BOTH WRITTEN AND VERBAL)
We are urgently looking for a Zoho Creator developer to create business application. Must be an expert in Zoho Creator, Workflows and Deluge Scripting. Must be able to work on projects without supervision. Must understand business process flow and business requirements to be implemented in Zoho Creator. Be able to create custom tools and scripts to automate manual business processes. Experience with 3rd party integration.
Must have solid Zoho Creator experience and have developed large business applications. Will need to see proof of your work.
No chancers and do not waste time applying if you do not have the requisite experience and knowledge!
• Developing and maintaining relationships with a robust customer base of the world’s top companies in mobile advertising.
• Strategizing with customers for deeper utilization of, and success with, the Trackier's service.
• Owning/managing your book of business & building strategies to trigger and drive business growth opportunities.
• Engaging and coordinating internal groups as well as partners, as needed, to meet revenue targets & to maximize customer retention and adoption.
• Coordinating onboarding, training, quarterly/annual business reviews and serve as a liaison with customers regarding new product launches & opportunities.
• Maintaining current knowledge of the Mobile industry, competitive research and an understanding of the customer's business challenges and industry trends.
• You are the key to strategic relationship management with our most important customers.
Requirements
• Knowledge of, or experience with performance-based, mobile advertising campaigns.
• Experience working with data-driven sales strategy, managing up-selling/cross-selling opportunities & working with revenue targets.
• Extraordinary interpersonal communication and presentation skills.
• Outgoing, positive, and energetic personality - this role requires our customers to like you, a lot. • Solid customer service experience and a consultative mindset.
• Ability to pick-up, learn and quickly become knowledgeable in SaaS tech concepts.
• Motivated self-starter, always one step ahead.
• Experience working in a scrappy startup type environment.
• Ability to work trade shows and conferences with the potential to travel.
• Bachelor's degree or MBA preferred.