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Operations Executive – Roles and Responsibilities

Objective:

To manage and support the day-to-day operations related to training delivery, ensuring sessions are executed smoothly, stakeholders are aligned, and operational data is accurately maintained.

🔧 Core Responsibilities

1. Training Session Coordination

Responsibilities:

• Coordinate and execute training sessions as per schedules.
• Ensure trainers and learners have all necessary information and access.
• Prepare training kits, tools, and digital resources.

Key Tasks:

• Send session invites and joining links (Zoom/MS Teams).
• Share pre-training materials with participants.
• Monitor live sessions and assist with technical support if needed.

2. Trainer & Client Communication

Responsibilities:

• Act as a liaison between trainers, learners, and internal teams.
• Ensure smooth communication before, during, and after training sessions.
• Address basic queries and escalate issues where needed.

Key Tasks:

• Confirm trainer availability and session readiness.
• Communicate session changes, delays, or cancellations.
• Collect trainer session feedback and pass it to QA or management.

3. Data Entry & Reporting

Responsibilities:

• Maintain accurate records of sessions, trainers, attendance, and client feedback.
• Assist in preparing performance, delivery, and utilization reports.
• Ensure real-time updates to CRM, LMS, and other internal tools.

Key Tasks:

• Update trackers (Google Sheets/Excel) after each session.
• Log trainer invoices, session feedback, and issue tickets.
• Support weekly and monthly reporting tasks.

4. Operational Support Activities

Responsibilities:

• Support the broader operations team with document prep, session audits, and internal coordination.
• Help troubleshoot last-minute issues related to tech, scheduling, or trainer no-shows.
• Coordinate across teams (sales, finance, sourcing) to close operational loops.

Key Tasks:

• Help prepare certificates of completion for learners.
• Follow up on trainer documents for finance team (for payout processing).
• Update session timelines or calendars as per changes.

5. Quality & Compliance Assistance

Responsibilities:

• Ensure sessions meet delivery quality benchmarks.
• Follow checklists and SOPs for session execution.
• Support compliance documentation for certified programs (e.g., PMI, ITIL, Scrum).

Key Tasks:

• Track feedback scores and session satisfaction ratings.
• Help review recordings or reports for quality assurance teams.
• Flag non-compliance issues to senior operations members.

🧠 Required Skills:

• Strong communication & interpersonal skills
• Basic knowledge of CRM/LMS tools and Google Workspace
• Attention to detail and time management
• Team-player with multitasking ability
• Willingness to work flexible hours across global time zones

Qualification, Experience & Critical Capabilities

• Graduation in Engineering (Preferred Computer Science)/ Post Graduation with 8 years (+) hands on experience working in SAP MDM / MDG.
• Experience in writing User Story/Business Requirement Specification, USDD (User Story Design Document)/Functional/Technical Specifications and understand Devops, Agile methodology/framework.
• Act as a partner to the Business for Business Process Query Incidents, Small Change (Projects), Problem Management and define right solution from Design and Cost perspective by aligning with Chief Architect Group (CAG) as and when needed.
• Coordinates with business users and other IT departments to design, develop, implement, enhance and maintain complex solutions.
• Be able to support and challenge the Partners (Vendors) on quotation of Change efforts, Fulfill the role of a SME (subject matter expert), Oversee and support the development of the solution, Validate the functionality as per business needs, support testing (IST & UAT) and User training.
• Experience in collaboration with different domains (functions) within Syngenta and third-party Partners (Vendors).

Relevant Experience

• 8 years (+) experience working as SAP MDM / MDG Functional Analyst.
• Should have worked on implementation of MDM.
• Good to have: Exposure to migration of SAP MDM to MDG.

MDM:

• Experience in MDM configuration.
• Experience in Integrating business process requirements with the technical implementation of SAP Master Data Management / Governance.
• Set up Validation (Business) rules, Workflow process, Import/Syndication Maps.
• Setup and use of MDM Transport Management.
• Design understanding of material / products master repository architecture.
• Experience working on SAP MDM Production Support and New Enhancements.
• Knowledge of handling MDM integration with different systems. Ex MDM <> ECC, SFDC etc.
• Understanding the Business problem and the different Master data used in the Organization (say if its Material Master/Customer/Vendor/Finance Master data etc.).
• Develops and implements strategies to translate business requirements and models into feasible and acceptable designs to ensure that business needs are met.
• Once the understanding phase is done Functional Analyst will have to work with vendor to provide a Solution through SAP MDM and then design and Implement the solution end to end.
• Strong hands on experience in MDM Console, Data Manager, Import Manager, Syndicator, Workflow, Data modeling, Standardization, Cleansing and SAP ECC.
• Consultant should try to wider there view for all the different platforms that are used with MDM such as Netweaver , XI, ABAP etc.
• Identifies areas for data quality improvements and helps to resolve data quality problems through the appropriate choice of error detection and correction, process control and improvement, or process design strategies.

MDG:

• Configuration exposure with MDG product / material data objects.
• Experience in UI modelling (Design and Creation of UI, Value restriction and Derivation rules).
• Understanding and familiarity with MDG application framework and various governance API's.
• Able to perform MDG configurations and customizations in areas like data modeling, process modeling, key mapping, duplicate checks, validations, replication and MDG error handling.
• Knowledge in activation and configuration of the MDG modules & components.
• Expertise in Data Model Enhancement, Data Transfer (DIF/DEF), Data Replication Framework (DRF) via ALE / IDOC, key and value mapping.
• Able to perform MDG Configurations and Customizations in areas like Data Modeling, Process Modeling, Key Mapping, Duplicate checks, validations and MDG error handling experience.

General Experience and Prerequisites 

• Excellent written and verbal communication around issues, managing escalations.
• Experience in client facing and managing outsourced partners.
• A Team player with a collaborative attitude, proactive and ability to work under pressure.
• Good understanding of agile ways of working (DevOps model), knowledge on ITIL processes.
• Knowledge of Lean/ 6 Sigma, Design Thinking, Agile methodology.
• Certification in SAP MDM / MDG preferred.

Responsibilities:

• Engage directly with customers to design, develop, and deploy AI enterprise applications on the 
• Become an expert in application design and development on the ; lead design and code reviews of end-to-end customer applications
• Perform enhancement, testing, and troubleshooting, of applications with and on behalf of customers
• Continuously identify technical risks and gaps; devise mitigation strategies in anticipation of customer needs
• Write specifications, documentation, and user guides for customer applications

 Required Qualifications:

• Bachelor’s degree in a Science, Technology, Engineering or Math (STEM) field
• 3+ years professional experience in a customer-facing role building enterprise cloud software applications
• Solid understanding of cloud computing concepts
• Solid understanding of databases types and trade-offs
• Demonstrated proficiency in Java and/or similar programming languages
• Working knowledge of Agile software development methodology
• Strong analytical ability and problem-solving techniques
• Strong organizational skills with high attention to detail
• Excellent interpersonal skills with the ability to work effectively in a cross-functional team

 Preferred Qualifications:

• Bachelor’s degree in Computer Science or equivalent field; graduate degree in complimentary STEM or Business field
• Experience building and deploying AI-based enterprise applications
• Solid understanding of common machine learning techniques, applications, and trade-offs
• Demonstrated proficiency in javascript and/or similar programming language
• Domain expertise in one or more of the following industries: Aerospace, Financial Services, Healthcare, Industrial Manufacturing, Oil & Gas, Public Sector, Power & Utilities, Supply Chain, Telecommunications
• Proficiency in time series analysis, data cleansing, and data normalization

Responsibilities :

- Assist in requirements gathering and technical planning to design solutions that meet client needs

- Create clean, well-documented, efficient, and standards-compliant code with an eye towards

performance optimization

- Define, design, develop, integrate, test, deploy, maintain, troubleshoot, and enhance applications

and tools written in PHP, JavaScript, HTML, CSS, and other languages, as necessary

- Develop custom modules for integration into ERP, accounting, fulfillment, and marketing systems

- Actively troubleshoot and support applications in production-- critical environments

- Account for client short- and long-term goals when recommending a solution

- Set up, configure, and optimize enterprise-level e-commerce software and servers

- Provide technical leadership in the development and delivery of solutions

- Troubleshoot production application issues under pressure and define a path to resolve them

- Perform team code reviews and provide technical oversight

- Implement and maintain Magento development standards and best practices

- Tracks the work against plan and reports the status on agreed time without fail.

- Interface with the clients to understand and document their needs.

-Ability to mentor team members in core skills

Primary Technical Skills:

Magento

PHP

OOPS

Javascript

XML

JSON

Payment Gateway

RestrictedRestricted

Design Patterns

MVC

Soft Skills

Excellent oral and written communication.

Required Skills:

- 2 to 8 years of experience building scalable, robust Web or e-commerce applications in OOP PHP

- Experience with Magento 2.x

-Minimum 1+ yrs exp in Magento 2.x

- Experience working with the following technologies: Javascript (Prototype and JQuery), XML, JSON,

SQL, PHP, CSS2, CSS3

- Experience with HTML, tableless layout design, and standards-compliant markup

- Experience with OOP PHP (3+ years)

- Experience with site optimization

- Experiences with theme integration and customization

- Knowledge of online payment gateways (e.g., Authorize.net, PayPal, etc.)

- Understanding of the MVC design pattern

- Proficient in authoring, editing, and presenting technical documents

- Prior consulting experience

- Demonstrated ability to adapt and work with team members of various experience levels

- Ability to work with minimal direction with a focus on customer satisfaction

- Excellent written and verbal communication skills

- Some travel will be required for this position

Secondary Skills :

- In-depth knowledge of PCI compliance and other e-commerce industry topics

- Experience with AWS or similar cloud platforms

- Knowledge of caching, and scaling techniques

- Multi-website, store view deploymentRestricted

Responsibilities:

• Planning, estimation, requirement analysis, database designing, wireframing, layout design of the assigned project and other ongoing projects in a team with Project Manager / Developer / Designer.
• Handling coding works or major/complex parts of assigned projects and providing coding help and supervision to team members.
• Maintaining and auditing code/design quality as per set guidelines and standards in assigned projects.
• Testing of completed tasks in ongoing projects in the team before sending updates to reporting authority/client.
• Remove the technical impediments
• Focusing the team to ensure the on-time delivery of the agreed task.
• Reporting progress to the Project Manager.
• Facilitating code/design reuse.
• Training and mentoring of team members.
• Maintaining the skill set matrix of the team.
• Building and maintaining PWA.
• Work closely with the product team to accelerate A/B testing and maximize engagement.

Requirements:

• Excellent knowledge of HTML5, CSS3.
• Excellent knowledge of JavaScript, Jquery.
• Excellent knowledge of JavaScript MVC architecture and OOP programming style.
• Good understanding and experience of working on Vue.js/React.js.

Training –

Training undergraduate science students to develop Games using software such as Unity, Unreal Engine, C# & C++ programming language. Should be able to clearly explain to students - OOP’s concept, programming logics & algorithms. Also, should be fully conversant with 12th level Mathematics and Physics concepts (such as Vector, Coordinate System, Matrices, Quaternion etc.) used in game programming

Specific Skill Set :

-  Strong working knowledge and experience of C#, C++ & Game engine (Unity3D, unreal engine, Cocos2d etc…) its application in game development is must & required (training, working experience)

-    Very strong knowledge of OOP’s concept (Such as Encapsulation, Inheritance, polymorphism etc.), programming logics & Algorithms is mandatory

-     Thorough with Mathematics, Physics & its Concepts (such as Vector, Coordinate System, Matrices, Quaternion etc.)

-      Good communicator (both oral and written) in English

-      Self-motivated, initiator and results-oriented

-      Should demonstrate positive attitude, high motivation and interpersonal skills

Minimum/Maximum/ Work Experience Required: – 3-5 years

Any other skill set:

Enjoys working with people of all ages, from youth to parents and College staff

Efficiently organized, with the ability to maintain detailed records

Ability to execute events in a well-coordinated and planned manner Encouraging Compassionate

Time management and follow-up skills

* Software professional who are passionate to teach and share knowledge, will be preferred.

• Consolidation and Reporting of Periodic Financial Performance (under IFRS)Reporting under different GAAPs (India, Singapore, etc.) for statutory purposes
• Liaising with consultants for the Statutory / Internal / Tax Audits / Due-diligences when necessary
• Month-end closure including General Ledger, Intercompany entries
• Procure to Pay (including accounting, agreements) for one of the important business drivers
• Maintaining Fixed Asset register
• Monthly general operating expense closure which includes preparation and posting monthly accruals, prepayments, depreciation related journals, and analysis of the monthly movement of general operating expenses

Requirements

• Qualified CA with at least 2 years post qualification, industry experience
• International accounting/taxation
• Experience in IFC Framework
• Hands-on knowledge of Indirect tax and Direct tax compliances of more than one country
• Process orientated with good problem-solving skills
• Proficient knowledge in using Microsoft - Excel, Word & PowerPoint

Currently We are Looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.

Responsibilities :

·         Develop new user-facing features

·         Build reusable code and libraries for future use

·         Ensure the technical feasibility of UI/UX designs

·         Optimize application for maximum speed and scalability

·         Assure that all user input is validated before submitting to back-end

·         Collaborate with other team members and stakeholders

Experience & Skills :

·         Experience in coding using Angular, AngularJS, ionic framework mandatory.

·         Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery, understanding of web markup, including HTML5, CSS3

·         Proficient understanding of client-side scripting and JavaScript frame

·         Good understanding of  advanced JavaScript libraries and frameworks, such as AngularJS

·         Good understanding of asynchronous request handling, partial page updates, and AJAX

·         Basic understanding of server-side CSS pre-processing platforms

·         Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as Photoshop is a plus.

·         Proficient understanding of cross-browser compatibility issues and ways to work around them.

·         Proficient understanding of code versioning tools, such as Git / Mercurial / SVN

·         Good understanding of SEO principles and ensuring that application will adhere to them