Overseas Education Counsellor

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Job Title: Video Editor

Hiring Company: AB7 Solutions (Hiring for one of its clients)

Job Location: Bangalore – Work From Office (WFO)

Job Type: Full-Time

Shift Timings: Day Shift (Exact working hours will be shared during the interview process)

Salary Package: 25,000 to 45,000

(Exact compensation to be discussed during screening/interview)

Job Role & Responsibilities:

Brand & Content Videos

• Edit videos for social platforms such as Instagram, YouTube, LinkedIn, Reels, and Shorts.

• Work on brand films, marketing videos, and internal presentation videos.

• Apply strong storytelling, pacing, and structure for engaging video narratives.

• Ensure consistency in tone, pacing, and overall visual quality.

Performance-Based Videos

• Edit short-form videos optimised for Meta and Google Ads.

• Create multiple cutdowns and variations to test hooks, formats, and messaging.

• Apply retention-focused editing (strong hooks, pattern interrupts, clean flow).

• Collaborate with performance teams to iterate creatives based on results.

General Responsibilities

• Handle basic colour correction, sound balancing, and clean transitions.

• Create thumbnails for YouTube and campaign videos when required.

• Execute basic animations using Adobe After Effects (titles, lower thirds, simple motion).

• Translate briefs into structured video stories.

• Manage multiple edits and revisions while meeting timelines.

• Collaborate with internal teams and incorporate feedback constructively.

Eligibility Criteria:

Education: Graduate or Diploma in Media, Design, Film, or related field (preferred, not mandatory)

Experience: 0–3 years of experience as a Video Editor

(Agency or brand-side experience both acceptable)

Language: Basic to good English communication

Core Skills:

• Adobe Premiere Pro

• Adobe After Effects

• Strong understanding of editing rhythm and storytelling

• Good sense of frame composition, continuity, and audio-visual balance

Additional Skills (Good to Have):

• Motion graphics or animated elements

• Basic exposure to 3D tools (Blender, Cinema 4D, or similar)

• Interest in AI video tools (Runway, Sora, Kling, Veo, etc.)

• Curiosity to explore AI-assisted editing and workflows

Work Setup & Benefits:

• Work From Office role (Bangalore)

• Exposure to brand films, social content, and performance videos

• Hands-on learning across multiple video formats

• Collaboration with creative, strategy, and marketing teams

• Opportunity to grow into motion, 3D, and AI-driven video workflows

About the Company

Cyborgwave offers IT services and consulting to help enterprises improve their efficiency, adaptability, reliability, and productivity.

Job Title: UI/UX Design Intern

Location: Remote

Duration: 30 to 60 Days

Stipend: Unpaid

About the Role

We are looking for a creative and motivated UI/UX Design Intern to join our team. In this role, you will work closely with our design and product teams to create intuitive and visually appealing user interfaces. You will gain hands-on experience throughout the entire design process, making this a great opportunity to enhance your portfolio and grow your skills in a professional setting.

Key Responsibilities

• Designing wireframes, prototypes, and high-fidelity mockups for web and mobile applications from scratch.
• Conduct user research, usability testing, and competitor analysis to inform design decisions.
• Collaborate with product managers to ensure designs are feasible and aligned with business goals.
• Help refine and maintain design systems, style guides, and UI components.
• Participate in brainstorming sessions and contribute creative ideas for improving user experience.
• Iterate on designs based on user feedback and data-driven insights.

Requirements

• Currently pursuing or recently completed a degree in Graphic Design, HCI, Interaction Design, or a related field (or self-taught with a strong portfolio).
• Basic knowledge of Figma, Adobe XD, Sketch, or similar design tools.
• Familiarity with UI/UX principles, typography, color theory, and responsive design.
• Strong attention to detail and a passion for creating user-centered designs.
• Ability to take feedback constructively and iterate on designs.
• Bonus: Basic understanding of HTML/CSS, prototyping tools (Framer, ProtoPie), or animation tools (After Effects, Lottie).

What You’ll Gain

• Hands-on experience working on real projects with an individual contribution approach.
• Opportunity to build a professional portfolio with live case studies.
• Exposure to collaboration tools like Jira, etc.
• A certificate of completion and a letter of recommendation (based on performance).

We are looking for a highly skilled and experienced Google Ads Expert to join our marketing team. As a Google Ads Expert, you will be responsible for developing and implementing effective Google Ads campaigns to drive targeted traffic, generate leads, and increase conversions. Your in-depth knowledge of Google Ads and experience in optimizing campaigns will contribute to the success of our digital marketing efforts.

• Designing and developing interactively Adapting / Responsive web applications using best practices on ReactJs and the latest front-end technologies.

• Writing tested, idiomatic, and documented JavaScript, HTML and CSS, LESS / SASS.

• Cooperating with the back-end developer in the process of building the RESTful APIs.

• Participate in complex technical and design decisions for ReactJs projects.

• Ensuring high performance of applications (on mobile and desktop) and providing support.

• Work closely with design teams, development teams and testing teams.

• Coordinate team deliverables assuring Quality and Completeness.

• Unit Testing.

Technical Skills:

• Highly Skilled with proven experience in React 16+ and its State Management tools like Redux, styling framework like Material UI.

• Proficient in CSS, LESS / SASS, Semantic HTML, and writing cross-browser compatible code.

• Extensive experience using JavaScript/ Typescript, HTML5, CSS/CSS3, LESS/SASS, Bootstrap, AJAX, JSON, Gulp, Grunt etc.

• Good Knowledge in Rest APIs/ GraphQL.

• Experience in tools such as GIT / SourceTree / Bit Bucket, JIRA, Confluence, etc.

• Should have understanding of the agile methodology

• User should have basic knowledge on tools like Figma / Adobe XD and photoshop etc.

Nice to have:

• Nice to have knowledge in Angular, NextJs.

• Nice to have knowledge in Progressive Web Application (PWA), Service Worker and Web Worker, etc.

• Best practices for Website Accessibility (WCAG)

Personal Traits:

• Strong Verbal and Written communication skills, such as meeting facilitation, presentation and documentation

• Work day-to-day with development team, QA testing team, providing expert support to each as needed and appropriate.

• Lead and Coordination experience with critical thinker and good problem-solver.

Education Qualification

• UG: B. Tech / B.E. – Computers OR PG: MCA / M. Tech

What do we do?

About MobileFirst: Mobile design & development studio focusing on great mobile app experiences. We have great exposure working with Startups, Enterprises and Design Studios. MobileFirst has worked with customers from the USA, India, UK, Kenya, and Israel.

We have catered to clients in Automobiles, Paints, Fashion, Sports, Transportation, Food, Music, Coupons, Smart Parking, Uber for X, etc.

What are we looking for?

• Android Developer with passion working on Android & Android NDK related challenges
• Exposure on Android Application development and deployment 
• Minimum 2+ years experience is required on Android 
• Must have uploaded 3 to 4 Android Applications
• Great command over Android Studio (Gradle-based development) 
• Understanding of Android UI and new UI/ UX trends
• Understanding of Play Store, FCM is required
• Exposure to Kotlin is a plus.

What should you have?

• Amazing debugging skills and problem-solving abilities
• Skills of designing and developing advanced applications for the Android platform
• Bug fixing and improving application performance
• Knowledge of Opensource Libraries & Frameworks  
• Command over algorithms, design trends & knowledge about popular applications on App 
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency
• Solid understanding of the full mobile development life cycle.

Who are we looking for?

• Tech Savvy. Fast learner. Leader. 
• Creative self-starter who is comfortable with both taking initiatives and working in collaboration.
• We don't see your college degree or we don't care if you are a dropout. 

Job Perks

• Great Fun Learning exposure
• Training and Seminars on new Technologies
• Startup Experience
• Flexible timings and "work from home" options
• Assignment Incentives
• Training on Vocabulary, Soft Skills, and Personality development
• Team Lunches, Team Outings, Hangouts, and Movies

1. Strong proficiency with .Net Core API development
2. Experience with caching approaches for API
3. Hands on with SQL Server and its variation among popular databases
4. Well versed with stored procedures, query plans, altering the indexes, and troubleshooting the performance holdups
5. Skilled at performance optimization of .NET APIs
6. Experience & Knowledge on Open API specification & swagger documentation

1. Familiar with .NET design patterns
2. Performance tuning of SQL Stored Procedures

We are looking for a self-motivated independent thinker who can contribute to our Engineering Team. In this role you will take part in various projects, assessing software quality by designing and implementing software testing processes. You will take ownership of code quality through exploratory and automated tests. You will hunt bugs, identify issues, report them, and see that they’re dealt with. 

Core Responsibilities:

• You would have the opportunity to work with a number of leading edge technologies. 
• Write test cases to test code using automation frameworks, as well as create and continuously improve our test automation environment.
• Develop & maintain automated test scripts covering functional correctness using Object Oriented programming concepts, for both new features & Regression testing of existing functionality
• Understand software internals, debug code, automate repetitive tasks, and implement new tools and frameworks needed to streamline our QA process
• Work directly with both Software Development Engineers and Product Managers to understand features, review technical implementations, and implement testing strategy.
• Plan, create and manage the overall Quality Planning strategy, design documentation for automation processes 

Skills and Expertise: 

• Minimum 4 Years’ Experience
• Knowledge and proficiency in the use of various automated tools that are used in the Automated testing procedures. Execute interactive test procedures. Proficient in writing Automation scripts.
• Sound knowledge of programming and/or scripting languages. Java and Java script
• Good knowledge of SQL queries. Practical knowledge of web-based technologies
• Proven experience with Web-application Automation testing, Mobile apps testing.
• Understanding of OO concepts & its application to Automation framework
• Willingness to proactively engage in continuous process improvement
• Ability to communicate clearly with different areas of the business.Clarity of written communication when describing and issue or QA failure
• Experience in working with an Agile Development Methodology like Scrum
• Keen eye for detail and a commitment to excellence 

 Qualification:

• Bachelor’s degree required in Engineering