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Conversation Designer

The Opportunity 

Digit88 is establishing a new product development team for its US based partner and helping multiple clients achieve their AI and automation goals by designing effective, innovative, and delightful conversational experiences. 

Job Profile: 

Digit88 is looking for an enthusiastic, self-motivated, hands-on Conversational Designer to help kickstart the offshore conversational design team for our partner. Candidates must be responsible for designing the user experience of a virtual assistant. They ensure that the virtual assistant is conversationally engaging, impactful for the end-user, and matches the voice of the brand. Experience with a fast-paced India/US product start-up or a product engineering/design company who is capable of making user-centric design, having knowledge of NLP & customer journeys is desired. Applicants must have a passion for AI, be highly motivated and organized, able to work as part of a team, and also possess the ability to work collaboratively in a dynamic environment. 

Roles and Responsibilities: 

•  Design effective, innovative, and delightful conversational experiences using user-centric design methodologies 
• Work with major enterprise brands to understand their business goals, their customer personas and intents to define an automation roadmap 
• Research and analyze intents and the associated customer journeys. Evaluate when bots are appropriate and in what form 
• Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns 
• Define the intent portfolio for natural language understanding and how it maps in to conversation designs ● Review customer transcripts to identify gaps in the conversation design; modify design patterns to bridge those gaps 
• Write copy suitable for automated conversations in the messaging medium 
• Interpret bot performance metrics to hypothesize where design changes can be made and tested to drive specific goals 
• Review and give feedback on designs from peers, including mentoring colleagues who may or may not be designers 
• Create and evangelize conversation design best practice standards, reusable design patterns and processes ● Should be comfortable in a client-facing role, advising customers and evangelizing non-design team members on conversation design best practices, processes, and reusable patterns. 
• Demonstrate effective verbal and written communication to internal executives, C-level clients, partners, and team members

Skills Requirements:

• To be successful in this role, you should possess:
• Bachelor’s Degree with experience in design, human-computer interaction (HCI), or equivalent
• professional experience
• At least 1 year prior experience in bot strategy, conversation design, and AI optimization.
• We consider diverse backgrounds - prior UX Content Strategy, Information Architecture, or UX Writing
• experience
• Strong prioritization skills.
• Excellent mastery of verbal and written english language.
• Knowledge of Natural Language Understanding technologies and platforms such as Dialog Flow, Watson,
• LUIS, etc. and how it impacts conversation designs
• Knowledge of messaging channels such as web messaging, SMS, Whatsapp, etc. and what the advantages
• and disadvantages are of each
• Contact center and/or customer service experience a plus

JD - Senior Product Manager

Company Profile:

We are passionate dreamers, who work really hard. We love questioning ‘cause we are curious’. We really enjoy debating, zero egos. We love experimenting. We are absolutely clinical with first principles & being objective. Because we believe - that’s how great things are created - Great products, Great companies, Great people. And everything we do - the centerpiece is always the customer.

Commuting, and traveling - is a basic human needs. Clean air is a basic human need. And this has to be affordable.

We have decided - it’s time to make this happen. By building smart affordable clean Electric Mobility for a billion Indians. And of course at an Electric Speed. We are starting off by building India’s biggest Electric Vehicle Charging Platform. And now we are expanding our family. If this resonates with you - let’s have a cup of coffee :)

https://www.electricpe.com/ 

https://www.linkedin.com/company/electricpe/ 

Job Description:

The primary duties of this position will be to comprehend the strategic product plan and specify in-depth product requirements to formulate the product strategy's goals. This person will collaborate with team members across all organisational disciplines to drive product planning and manage the rollout of both new and existing products. The position will be in charge of managing the assigned product line's lifecycle and making sure that product deadlines are consistently met.

Responsibilities:

• Drive the execution of all processes in the product life cycle, including product and market research, competitor analysis, planning, positioning, requirements and roadmap development, and product launch
• Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI
• Translate product strategy into detailed requirements for prototyping and final development by engineering teams
• Analyse market data to develop sales strategies, and define product objectives for effective marketing communications
• Collaborate closely with engineering, production, marketing, and sales teams in the development, QA, and release of products, and balance resources to ensure success for the entire organisation
• Develop product positioning and messaging that differentiates ElectricPe across primary market segments

Skills Required:

• 5+ years experience in product development at a B2C startup
• Bachelor’s degree in computer science and/or MBA from tier 1 college (IIT/NIT/IIM/MDI/FMS or similar)
• Strong data analysis and visualisation skills
• Exceptional writing and communication skills

Role: Senior Product Manager

Industry Type: Electric Mobility

Employment Type: Full Time, Permanent

Job Description- Implementation Specialist

 What is the role?

As an Implementation specialist, you will focus on understanding & implementing incentive structures of our clients from various industries such as insurance, banking, IT services, FMCG etc and on delivering a world-class customer experience. The person who joins the team in this position must share our passion and commitment to serving our customers. The candidate should have experience in forging and building brand relationships. A good understanding of sales data for analytics is a must. Key Responsibilities

• Digitize Customer’s incentive programs after understanding data and customer requirements.
• Understands client’s data structures & consults client on optimizing the data templates
• Setup the client’s account with the initial data, create necessary data relationships & setup incentive programs
• Train & handhold client in using the platform & effectively manage their incentive structures on the platform
• Should be able to build analytical models to convert data into future templates so others can use them. • Build relationships with the existing clientele.
• Partners with Product, Project Manager, and other business owners to define the business need for the project.
• Coordinate with internal and external stakeholders to meet customer requirements and expectations.
• Support and contribute to stakeholders with the information needed for publication and user training documentation.
• Ability to contribute to implementation/Onboarding process improvements
• Performs other additional duties as assigned. What are we looking for? An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.•

 BE/MBA from a reputable university.

• Strong working knowledge of excel along with data analysis & reporting is a must
• 1-3 years of data analysis & business analysis experience. Consulting experience is a plus
• Hands-on experience in onboarding SAAS products.
  • Excellent problem solving skills & analytical aptitude
• An exceptional soft skill, including the ability to talk with both technical and business concerns.
• Must be able to work independently
• Ability to work effectively in a team environment.
• Weekly/monthly/quarterly status reporting to the stakeholder
• Ability to easily pivot from one task to another, including managing multiple projects and timelines. Whom will you work with? The selected candidate will be working with the Head of Product/Program management and will also get a chance to work with the Leadership on important customer projects.

What can you look for?

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Compass.

We are We at Compass strive to make selling fun with our SaaS incentive gamification product. Compass is the SaaS commerce , gamification software that automates and digitizes Sales Contests and Commission Programs. With game-like elements, rewards, recognitions, and complete access to relevant information, Compass turbocharges an entire salesforce. Compass also empowers Sales Managers with easy-to-publish game templates, leaderboards, and analytics to help accelerate performances and sustain growth. We are a fun and high-energy team, with people from diverse backgrounds - united under the passion of getting things done.

Rest assured that you shall get complete autonomy in your tasks and ample opportunities to develop your strengths.

Way forward If you find this role exciting and want to join us in Bangalore, India, then apply by clicking below. Provide your details and upload your resume.

All received resumes will be screened, shortlisted candidates will be requested to join for a discussion and on mutual alignment and agreement, we will proceed with hiring.

We are an early stage start-up, building new fintech products for small businesses. Founders are IIT-IIM alumni, with prior experience across management consulting, venture capital and fintech startups. We are driven by the vision to empower small business owners with technology and dramatically improve their access to financial services. To start with, we are building a simple, yet powerful solution to address a deep pain point for these owners: cash flow management. Over time, we will also add digital banking and 1-click financing to our suite of offerings.

We have developed an MVP which is being tested in the market. We have closed our seed funding from marquee global investors and are now actively building a world class tech team. We are a young, passionate team with a strong grip on this space and are looking to on-board enthusiastic, entrepreneurial individuals to partner with us in this exciting journey. We offer a high degree of autonomy, a collaborative fast-paced work environment and most importantly, a chance to create unparalleled impact using technology.

Reach out if you want to get in on the ground floor of something which can turbocharge SME banking in India!

Technology stack at Velocity comprises a wide variety of cutting edge technologies like, NodeJS, Ruby on Rails, Reactive Programming,, Kubernetes, AWS, NodeJS, Python, ReactJS, Redux (Saga) Redis, Lambda etc. 

Key Responsibilities

• Responsible for building data and analytical engineering pipelines with standard ELT patterns, implementing data compaction pipelines, data modelling and overseeing overall data quality

• Work with the Office of the CTO as an active member of our architecture guild

• Writing pipelines to consume the data from multiple sources

• Writing a data transformation layer using DBT to transform millions of data into data warehouses.

• Implement Data warehouse entities with common re-usable data model designs with automation and data quality capabilities

• Identify downstream implications of data loads/migration (e.g., data quality, regulatory)

What To Bring

• 3+ years of software development experience, a startup experience is a plus.

• Past experience of working with Airflow and DBT is preferred

• 2+ years of experience working in any backend programming language. 

• Strong first-hand experience with data pipelines and relational databases such as Oracle, Postgres, SQL Server or MySQL

• Experience with DevOps tools (GitHub, Travis CI, and JIRA) and methodologies (Lean, Agile, Scrum, Test Driven Development)

• Experienced with the formulation of ideas; building proof-of-concept (POC) and converting them to production-ready projects

• Experience building and deploying applications on on-premise and AWS or Google Cloud cloud-based infrastructure

• Basic understanding of Kubernetes & docker is a must.

• Experience in data processing (ETL, ELT) and/or cloud-based platforms

• Working proficiency and communication skills in verbal and written English.

Lead QA Engineer - Automation:

We are looking for a candidate who will be an agent of change and who will drive and execute based on our Quality and Reliability Transformation Roadmap. He/She will be responsible for testing Education Service domains across platforms, automation of functional/regression and RFB (sanity) service test suites, Continuous Integration/Continuous Delivery pipeline and Shift Left methodologies. We will also expect the candidate to take ownership of a functional domain and play a hands-on role in the execution of testing for projects in this area.

The candidate should have extensive experience in testing, testing automation, testing leadership and software development. The candidate should be proficient in-service automation testing tools like Eclipse, IDNE, Jenkins, GIT hub and Chatbot testing like Botium. The candidate should have at least 7+ years of service testing or software development experience.

The candidate should be flexible, highly adaptable and an excellent team player. The candidate is expected to work with Agile teams that consist of test analysts, developers, automation engineers and other stake holders. The candidate should expect to work in a global virtual team, sometimes across multiple time zones. The candidate may be assigned to more than one role or project at a time.  

Lead QA Engineer - Automation Responsibilities:

• Create automation plan and delivery roadmaps
• Develop test automation solutions for applications across different platforms
• Adhere to existing standards; provide suggestion to improve and set new standards
• Participate in technical discussions with engineering teams to understand application architecture and API model
• Collaborate with QA Engineers and Software Developers to identify test automation scope and priorities
• Configure, maintain, and operate service test automation tools and frameworks
• Capture requirements and test cases, understand application features, analyse requirements and develop test automation solution with a view of the end-to-end application flow
• Design and create robust automated test scripts to address business and technical use cases
• Integrate test automation scripts with Continuous Integration and Delivery pipeline
• Communicate progress to the senior leadership on a regular basis
• Should have Education Service domain and application knowledge

Lead QA Engineer - Automation Requirements: 

A Bachelor's degree in Computer Science or related field

• 7-11 years’ experience working as a Service Test Automation Engineer
• Experience in collaborating effectively across a variety of IT and business groups, across regions, roles, and able to interact effectively with all levels
• Proven record of execution of QA strategy and unification of QA processes across organization
• Must have hands-on experience with Selenium automation using Java
• Must have experience in Chatbot testing like Botium.
• Working knowledge of any Relational Database and DB Queries.
• Working knowledge of tool and technologies like Jenkins, GIT, JIRA and ALM
• Well versed with approaches like BDD, Keyword Driven, Data Driven and hybrid Driven test automation.
• Good to have understanding of model-based testing.
• Understanding of Agile/Waterfall development process and is comfortable diving into the technical architecture of complex and highly scalable solutions
• Excellent leadership, communication (written and oral) and interpersonal skills. Experience in presenting to diverse audiences and conducting education and training.
• Have deep experience in defining and developing the service test automation framework.
• Development background is a major plus.
• knowledge of Rest, SOAP, MQ and microservices. (Nice to Have)