chatbot developer

About the role

Pendo is looking for a Senior Salesforce Developer to join the GTM Systems team, supporting our Revenue organization by leveraging your deep knowledge of Salesforce development to design both standard and creative solutions and lead technical projects. The ideal candidate takes ownership of complex, high-impact initiatives and thrives in a fast-paced environment.

Role responsibilities

• Custom development: Design, develop, and deploy custom Salesforce solutions using Apex (Triggers, Classes, Async Apex), Visualforce, LWC, and Lightning Aura Components.
• Integrations: Build, maintain, and optimize complex integrations between Salesforce and third-party platforms using REST/SOAP APIs.
• Automation & process optimization: Develop solutions that streamline end-to-end business processes using Salesforce Flow, Process Builder, and custom Apex triggers.
• Solution development: Gather requirements from stakeholders, analyze business processes, and architect scalable technical solutions.
• Data management: Ensure data integrity and accuracy across the Salesforce platform; write and optimize SOQL and SOSL queries.
• Performance optimization: Monitor and optimize Salesforce solutions for performance, ensuring adherence to governor limits and platform best practices.
• Technical leadership & code reviews: Serve as subject matter expert and technical mentor for junior and mid-level developers; lead structured code reviews and drive architectural decisions.
• AI tool utilization & Agentforce: Leverage enterprise AI tools to accelerate development; design, configure, and govern Agentforce AI agents.
• Documentation: Create and maintain technical documentation, system architecture diagrams, process flows, and knowledge base articles.
• Collaboration: Partner with Sales Operations, RevOps, Marketing, Finance, and other stakeholders to translate business requirements into technical solutions.

Minimum qualifications

• 7+ years of Salesforce development experience with expert-level proficiency in Apex (Triggers, Classes, Async Apex), LWC, SOQL/SOSL, and Salesforce Flow.
• Strong understanding of the Salesforce data model, security model, and governance including Profiles, Permission Sets, and Sharing Rules.
• Proven experience building and maintaining complex integrations using REST/SOAP APIs.
• Hands-on experience with Sales Cloud and Service Cloud.
• Experience with Salesforce deployment and release management tools including Change Sets, Git, and CI/CD platforms such as Copado or Gearset.
• Demonstrated ability to lead technical projects, conduct code reviews, and mentor other developers.
• Working knowledge of enterprise AI tools (such as Salesforce Einstein, Microsoft Copilot, or similar).
• Bachelor's degree in Computer Science or related field.
• Ability to work from the office at least 3 days per week.

Preferred qualifications

• Salesforce Platform Developer II certification or higher.
• Experience with Agentforce, including AI agent design, prompt configuration, orchestration, and governance.
• Experience with Salesforce CPQ, Revenue Cloud, or related quote-to-cash tools.
• Experience with middleware/integration platforms (Workato, MuleSoft, Boomi, or similar).
• Experience working in an Agile/Scrum development environment.
• Knowledge of SaaS business models and subscription metrics (MRR, ARR, churn, etc.).
• Additional Salesforce certifications (Administrator, Application Architect, System Architect, etc.) are a plus.