Conversation Designer
The Opportunity
Digit88 is establishing a new product development team for its US based partner and helping multiple clients achieve their AI and automation goals by designing effective, innovative, and delightful conversational experiences.
Job Profile:
Digit88 is looking for an enthusiastic, self-motivated, hands-on Conversational Designer to help kickstart the offshore conversational design team for our partner. Candidates must be responsible for designing the user experience of a virtual assistant. They ensure that the virtual assistant is conversationally engaging, impactful for the end-user, and matches the voice of the brand. Experience with a fast-paced India/US product start-up or a product engineering/design company who is capable of making user-centric design, having knowledge of NLP & customer journeys is desired. Applicants must have a passion for AI, be highly motivated and organized, able to work as part of a team, and also possess the ability to work collaboratively in a dynamic environment.
Roles and Responsibilities:
- Design effective, innovative, and delightful conversational experiences using user-centric design methodologies
- Work with major enterprise brands to understand their business goals, their customer personas and intents to define an automation roadmap
- Research and analyze intents and the associated customer journeys. Evaluate when bots are appropriate and in what form
- Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns
- Define the intent portfolio for natural language understanding and how it maps in to conversation designs ● Review customer transcripts to identify gaps in the conversation design; modify design patterns to bridge those gaps
- Write copy suitable for automated conversations in the messaging medium
- Interpret bot performance metrics to hypothesize where design changes can be made and tested to drive specific goals
- Review and give feedback on designs from peers, including mentoring colleagues who may or may not be designers
- Create and evangelize conversation design best practice standards, reusable design patterns and processes ● Should be comfortable in a client-facing role, advising customers and evangelizing non-design team members on conversation design best practices, processes, and reusable patterns.
- Demonstrate effective verbal and written communication to internal executives, C-level clients, partners, and team members
Skills Requirements:
- To be successful in this role, you should possess:
- Bachelor’s Degree with experience in design, human-computer interaction (HCI), or equivalent
- professional experience
- At least 1 year prior experience in bot strategy, conversation design, and AI optimization.
- We consider diverse backgrounds - prior UX Content Strategy, Information Architecture, or UX Writing
- experience
- Strong prioritization skills.
- Excellent mastery of verbal and written english language.
- Knowledge of Natural Language Understanding technologies and platforms such as Dialog Flow, Watson,
- LUIS, etc. and how it impacts conversation designs
- Knowledge of messaging channels such as web messaging, SMS, Whatsapp, etc. and what the advantages
- and disadvantages are of each
- Contact center and/or customer service experience a plus
Shubham Vishwakarma
Full Stack Developer - Averlon
About Digit88
About
At Digit88, our team brings together over 40 years of collective experience in product development and offshore operations, collaborating with both multinational corporations (MNCs) and startups. We take pride in our track record of numerous successes and achievements. Our expertise lies in crafting high-performing teams and delivering well-engineered products that exceed expectations.
Operating within a fast-paced and agile environment is where we thrive. Our adaptability and commitment to excellence enable us to stay ahead in an ever-evolving tech landscape. At Digit88, we are passionate about pushing boundaries, embracing innovation, and delivering outstanding results to our clients. Join us on our journey of continuous growth and impactful solutions!
Company social profiles
Similar jobs
AngularJS (1.x)
Angular (2+)
HTML/CSS
Javascript
jQueryJob Role: Angular Developer
Location: Bangalore/ Noida
Job description:-
- Strong experience of Angular 2+ and above along with other technologies like HTML5, CSS, jQuery, AJAX with good knowledge of ECMA Scripts.
- Strong knowledge of JS Fundamentals.
- Design & development of Angular applications as per desired specifications, along with experience in frameworks/libraries like jQuery, Bootstrap, Typescript etc.
- Architecture design, development, testing and maintenance of Web Apps, Implementation based on Angular Application MVC Patterns.
- Own end to end product modules/features (from the requirement to going live)- Design & code review, troubleshoot & help team members on issues.
- Gather requirements by interacting directly with the end-users.
- Research on open source framework/technology required for developing the feature/application.
iOS App Development
Objective C
SwiftiOS Developer:
1+ years of experience in iOS mobile application development
- Proficient with Swift and Cocoa Touch
- Experience with iOS frameworks such as Core Data, Core Animation, Core Location etc
- Experience in Design patterns such as POP, MVVM, CleanSwift, Facade
- Familiarity with RESTful APIs to connect iOS applications to back-end services
- Familiarity with cloud message APIs and push notifications
- Understanding of Apple's design principles and interface guidelines
- Ensure the performance, quality, and responsiveness of applications
- Experience with offline storage, threading, and performance tuning
- Understanding of the full mobile development life cycle
- Understanding of Git
Company Overview:
We are a dynamic and rapidly growing organisation focused on revolutionizing the financial industry. Our innovative solutions combine cutting-edge technology with a customer-centric approach, providing individuals and businesses with streamlined financial services. As an Associate Product Manager, you will have the unique opportunity to contribute to our growth, shape our product strategy, and make a significant impact in a fast-paced and highly collaborative environment.
Role Overview:
As an Associate Product Manager, you will work closely with the product management team to drive the development and success of our fintech products. This role is ideal for individuals who thrive in a high-growth startup environment, where the learning curve is steep, and there is a high level of ownership and responsibility. You will have the chance to immerse yourself in various aspects of product management, from market research and analysis to product roadmap development and feature prioritization. You will collaborate with cross-functional teams, including engineering, design, marketing, and operations, to ensure the successful execution of our product vision.
Responsibilities:
- Define and prioritize product features and enhancements based on customer feedback, market insights, and business goals.
- Create a product roadmap, ensuring alignment with the company's strategic objectives.
- Work closely with the engineering and design teams to translate product requirements into actionable user stories and prototypes.
- Act as a product evangelist, internally and externally, by effectively communicating product vision, benefits, and updates to stakeholders, customers, and prospects.
- Embrace a high level of ownership and responsibility, taking initiative and contributing to the overall success of the company.
Qualifications:
- Bachelor's degree in engineering, or a related field.
- Previous experience in product management, preferably in the fintech industry or related technology-driven sectors.
Join our team and be part of a fast-growing fintech startup, where your contributions will directly impact the future of finance
Business Development Executive
We are looking for an experienced salesperson who is excited by the idea of spending most of their time engaging with prospective customers. Your role will be that of a “hunter:” scouting the landscape, identifying targets, and bringing back potential opportunities. However, you will have the opportunity to close accounts as you feel more comfortable with our product and services.
The ideal candidate excels at and enjoys networking with prospects to build interest in and enthusiasm for disruptive technology. We are looking for you to open doors to companies, benefits brokers and health carriers, however you can, leverage technology, conferences, and old-fashioned pavement-pounding. You’ll educate prospects about our Wellness and Engagement platform to support workplace wellbeing, employee engagement and company culture. Additionally, how Woliba can help prospects save time and money managing the company initiatives. You must be a self-starter and passionate about wellness.
How you’ll make an impact:
-
Researching organizations and individuals to find new opportunities.
- Finding and developing new markets to drive sales and growth.
-
Contacting potential clients to establish rapport and demo our product.
- Work directly with the CEO and Founder to close the opportunities you bring in and receive the support you need to continue growing and learning.
- Developing quotes and proposals for clients, and responding to RFPs.
-
Building relationships and developing partnerships with brokers and other channel partners to increase revenue and growth opportunities.
- Rapidly prototype and evaluate various outreach and networking techniques to build a scalable, repeatable sales playbook.
- Collaborate with our marketing team to inform content creation that answers prospects’ most common questions and concerns.
- Attending conferences, meetings, and industry events as needed.
About you:
- 2+ years of experience within SaaS technology or the software industry
- 6+ years of sales and or business development experience ideally in HR technology, employee benefits or software sales
- BS Degree in Business, Marketing or related field.
- Excellent writing, communications and presentation skills with exceptional attention to detail
- You are passionate about health and fitness, empathetic and a curious person
- You’re authentic and you don’t feel the need to oversell yourself.
- Ability to handle multiple projects and work effectively with stakeholders across different function areas
- Collaborative and team-oriented, with an ability to build strong working relationships across levels, departments, and geographically dispersed office locations
- Driven, self-motivated, and able to work in a fast-paced, high-growth environment
- Experience working in software startups and driving growth is a huge plus
Our Culture
We help companies manage their biggest asset, their people. We are disrupting the corporate wellness market to help companies large and small to support employee and workplace wellbeing. If you’re ready to join our growing team and have the opportunity to be a part of a company that is focused on Woliba (Work-Life-Balance) then we’d love to hear from you.
React NativeJavascript- Willing to contribute to Small or Large Project Teams
- Must be willing to start Immediately work from home permanent
- Good Communication Skills (English)
- Can Allocate working hours (Flexible) as per Projects Req.
- Must have Good Internet & Good Laptop/System
Our client is an integrated workforce management software platform offering intelligent automation for daily work orders management, Housekeeping activities, facility maintenance, scheduling & labour management, and time & attendance purpose built for the hospitality market and other dynamic scheduling environment.
We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains they work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. They are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.
About the job :
Responsible for successful onboarding of client and manage post-onboarding issues to ensure seamless customer experience.
What will you do?
- Lead the technical services team of 9-10 consultants who are responsible for Setting up Customer Accounts/Interfaces
- Create and execute project plans based on different customer/product combinations and define milestones, checklists and deliverables for projects
- Publish the project dashboards and reports to internal stakeholders and management team at defined intervals
- Work across various internal teams (Partner Success, Operations, Product Management, Infrastructure etc.), on-site/external team (IT department, vendors etc.) and working working with other technology providers to create seamless interfaces and ensure successful completion of technical assignments
- Flag any technical issues in time and work with stakeholders to ensure timely resolution and communication to the clients
- Perform project audits for newly implemented properties and identify gaps, if any
- Build and lead a cohesive and high performing team.
We are looking for :
- B. Tech or equivalent degree in computer science.
- Total experience of 10+ years with at least 3 years leading a team serving customers globally.
- Industry experience of working in similar IT services/product companies with. B2B experience preferred.
- In-depth knowledge of Windows servers and strong Windows Administration skills
- Thorough understanding of IT hardware and software systems (Networking, Servers, Databases, firewalls, Active Directory, Proxies, Security, Cloud systems etc.)
- Strong experience of working in cloud services (AWS preferred)
- Working knowledge of interfaces and integrations of systems.
- Good understanding of Internet-based technologies including DNS, Security, IP Routing,- SSH, FTP, HTTP/HTTPS, Email Routing, etc.
- Strong time management and organizational skills, detail-oriented and takes initiative to tackle challenges
- Committed to working collaboratively with highly diverse teams, and many different types of people
- Experience of working in hotel technologies will be an added advantage.
Our Client's experience :
- The physical, mental, emotional and financial health of our people is something we always care about.
- This is a place to learn and grow. We're committed to your development - both professionally and personally.
- Your experience with us is something we take seriously.
Our Client offers (of course, in addition to your compensation) :
- Health insurance
- Paid time off
- A flexible working environment meaning we strike the balance of what you need and what works for the business
- A hybrid approach to the future of work
- Parental leave
- Professional development assistance
- Referral program
The company is truly simplifying the financial world by making global financial products easily accessible to global citizens. Their mission is backed by tier 1 VCs and they have already raised in excess of 55 mn dollars within the last one year.
As a Content Marketing Manager, you will be responsible for shaping and executing a long-term content marketing strategy for the group.
What you will do:
- Developing a digital cross-platform content strategy that supports the business objectives and aligns with the brand values
- Managing content calendars and ensuring that the content remains consistent across all platforms
- Staying up-to-date with digital developments and generating new ideas to draw the audience's attention through content
- Improving keyword ranking and quality score by SEO optimization
- Tracking content performance using tools such as Google Analytics and SEM Rush
- Coordinating with the marketing, design, and writing teams to ensure the timely delivery of assignments
- Tracking consumer and content analytics and generating reports and presentations
- Keeping up to date with content trends, consumer preferences, and advancements in technology
- Driving content output to ensure all deliverables are met and turn-around is cost-effective
- Maintaining a deep understanding of industry trends in order to feed into wider marketing strategy
Desired Candidate Profile
What you need to have:- Bachelor's degree in Literature, Journalism, Marketing, Communications, or similar stream
- Ideally a minimum of 2 years’ experience in Content Marketing
- A portfolio of published work
- Proven track record in a fast-paced environment gained either in-house or agency side
- Familiarity with all the content forms like blog, infographics, ppts, video, ebooks etc and market in relevant different forums
- Good knowledge of content and layout design tools such as Adobe InCopy and InDesign
- Good knowledge of various content platforms such as social media, blogs, and print media
- Excellent computer skills with MS Office and Google Suite
- Strong understanding of content practices to increase engagement of the content pieces
- Excellent written and verbal communication skills
Leadership
AngularJS (1.x)
NodeJS (Node.js)HTML/CSS
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon