Conversation Designer
The Opportunity
Digit88 is establishing a new product development team for its US based partner and helping multiple clients achieve their AI and automation goals by designing effective, innovative, and delightful conversational experiences.
Job Profile:
Digit88 is looking for an enthusiastic, self-motivated, hands-on Conversational Designer to help kickstart the offshore conversational design team for our partner. Candidates must be responsible for designing the user experience of a virtual assistant. They ensure that the virtual assistant is conversationally engaging, impactful for the end-user, and matches the voice of the brand. Experience with a fast-paced India/US product start-up or a product engineering/design company who is capable of making user-centric design, having knowledge of NLP & customer journeys is desired. Applicants must have a passion for AI, be highly motivated and organized, able to work as part of a team, and also possess the ability to work collaboratively in a dynamic environment.
Roles and Responsibilities:
- Design effective, innovative, and delightful conversational experiences using user-centric design methodologies
- Work with major enterprise brands to understand their business goals, their customer personas and intents to define an automation roadmap
- Research and analyze intents and the associated customer journeys. Evaluate when bots are appropriate and in what form
- Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns
- Define the intent portfolio for natural language understanding and how it maps in to conversation designs ● Review customer transcripts to identify gaps in the conversation design; modify design patterns to bridge those gaps
- Write copy suitable for automated conversations in the messaging medium
- Interpret bot performance metrics to hypothesize where design changes can be made and tested to drive specific goals
- Review and give feedback on designs from peers, including mentoring colleagues who may or may not be designers
- Create and evangelize conversation design best practice standards, reusable design patterns and processes ● Should be comfortable in a client-facing role, advising customers and evangelizing non-design team members on conversation design best practices, processes, and reusable patterns.
- Demonstrate effective verbal and written communication to internal executives, C-level clients, partners, and team members
Skills Requirements:
- To be successful in this role, you should possess:
- Bachelor’s Degree with experience in design, human-computer interaction (HCI), or equivalent
- professional experience
- At least 1 year prior experience in bot strategy, conversation design, and AI optimization.
- We consider diverse backgrounds - prior UX Content Strategy, Information Architecture, or UX Writing
- experience
- Strong prioritization skills.
- Excellent mastery of verbal and written english language.
- Knowledge of Natural Language Understanding technologies and platforms such as Dialog Flow, Watson,
- LUIS, etc. and how it impacts conversation designs
- Knowledge of messaging channels such as web messaging, SMS, Whatsapp, etc. and what the advantages
- and disadvantages are of each
- Contact center and/or customer service experience a plus
Shubham Vishwakarma
Full Stack Developer - Averlon
About Digit88
About
At Digit88, our team brings together over 40 years of collective experience in product development and offshore operations, collaborating with both multinational corporations (MNCs) and startups. We take pride in our track record of numerous successes and achievements. Our expertise lies in crafting high-performing teams and delivering well-engineered products that exceed expectations.
Operating within a fast-paced and agile environment is where we thrive. Our adaptability and commitment to excellence enable us to stay ahead in an ever-evolving tech landscape. At Digit88, we are passionate about pushing boundaries, embracing innovation, and delivering outstanding results to our clients. Join us on our journey of continuous growth and impactful solutions!
Company social profiles
Similar jobs
Process Name: US LLS ( Line Language Selection ) - WORK FROM HOME (Eng + French or Nepali or Bengali or Tamil or Punjabi or Urdu or Gujarati)
Company - Teleperformance
Roles and Responsibility : Will be working as a language interpreter whereas their job would be to interpret between the customer and the client . Interpreter is responsible for handling telephone or video calls on demand and renders meaning of conversations in the consecutive mode of interpretation between speakers of French or Nepali, Bengali and Urdu along with Excellent English
Criteria: Age limit 40 Max
Qualification : Graduates or Undergraduates can Apply
Work History : Freshers and Experienced both can Apply.
Skills Required:
Excellent communication in English as well as in their regional language
Should have good knowledge of computer.
Should be flexible with rotational shifts.
Should be comfortable for video conference with clients.
Should have WIFI , Laptop / Desktop / Smartphone for attending interviews
Perks and Benefits:
Permanent Work from Home
System provided by the company
5 Days Working with rotational week off.
Pan India Hiring for Work from home.
Salary Details :
French : 8 - 10 LPA
Nepali : 5.4 LPA (30 – 39 k in hand)
Bengali : 5.4 LPA (30 – 39 k in hand)
Punjabi : 5.4 LPA (30 – 39 k in hand)
Urdu : 4.2 LPA
Tamil : 5.4 LPA (30 – 39 k in hand)
Gujarati - 5.4 LPA
Selection Criteria :
HR Round
Online Assessment in both languages (Client Amcat)
Scoring Marks 3+ for both languages
Test can be performed on any device.
Ops Round on Microsoft Teams
Ideal Candidate
6+ years of experience selling B2B SaaS to US customers
Prior success as one of the first AEs at a startup; comfortable working in a fast-paced, early stage startup environment
Track record of consistently beating your quota
Solid hustle and entrepreneurial mindset; Thrive under the uncertainty that comes with an early stage setup
Strong project management skills and proactiveness, given the long sales cycle and pilot (free trials) heavy nature of deals.
Strong first principles understanding of business fundamentals; Ability to understand the product at a granular level; Ability to empathise with the end user, and understand their pain points
Strong first principles understanding of different stages of the sales funnel, and experience with good CRM hygiene
Strong first principles understanding of sales processes e.g. MEDDPICC
Willingness to get your hands dirty and do the grunt work in the early days.
MANDATORY - Willing to work in the US time zone (~4 am IST) on weekdays (Mon-Fri) because the majority of our clients are based in the US. You have flexibility on when you want to start your day in the afternoon (IST), or take breaks (e.g. family time, gym etc). This role will require you to stretch outside your comfort zone.
Location: Pune, On-Site 5 Days a week.
Shift Timing: US Hours
Experience: 3–5 Years
About StarApps Studio
StarApps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plus stores, through 6 highly-rated apps. With a $5.5M ARR and a mission to scale to $10M, we rank among the Top
100 Shopify app developers globally and the Top 1% in Revenue per Employee SaaS companies.
About the Role
As a Customer Success Manager, you will act as a strategic partner to our merchants, ensuring they achieve meaningful outcomes using StarApps products. You will own customer relationships post-sales, drive adoption, retention, and growth, and collaborate closely with Product, Engineering, and Support teams.
Key Responsibilities
- Build success plans for merchants and track retention and expansion metrics.
- Drive value realization and identify upsell/growth opportunities.
- Lead onboarding and training for new merchants.
- Develop a deep understanding of merchant goals and recommend growth strategies.
- Prepare weekly/monthly performance reports and analyze product usage trends.
- Coordinate with Product, Engineering, and Support teams to resolve escalations.
- Build trusted relationships to reduce churn and improve customer satisfaction.
- Drive customer advocacy through testimonials, case studies, and references.
What We’re Looking For
- 3–5 years of experience in Customer Success / Account Management in SaaS or ecommerce tech.
- Strong ownership mindset and ability to manage enterprise merchants post-sales.
- Excellent communication and relationship-building skills.
- Understanding of Shopify ecosystem and ecommerce lifecycle (preferred).
- Experience in digital marketing/growth strategies (good to have).
Why Join StarApps?
- High-growth SaaS environment with real ownership.
- Opportunity to work with global Shopify Plus merchants.
- Strong leadership and career acceleration.
- A culture that rewards initiative, creativity, and impact.
This role requires a self-motivated leader with direct Product Management experience delivering Solutions around MS Teams Telephony. Candidate must have a keen sense of the overall UCC market, competitive awareness of the India Unified Communications and Collaboration solutions market and provide critical strategic direction related to India Domestic and Global UC objectives.
The Candidate will be responsible for the India UCaaS/MCS objectives and targets. Also, responsible for Product Life cycle management that involves Envisage, Concept, Framework, Partnerships, Process, Engineering validation, Documentation, GTM etc.
the other responsibility involves Pricing, Bundling, Enablement through Trainings, Adoption and Growth strategy that plugs into our entire UCaaS/MCS portfolio. Critical to success will be identifying Enterprise and Partner offers, migrating customers to the next generation UCC platform with Regulatory compliance, differentiated solution capabilities ensuring that lifecycle management and improving adoption services.
The Product Manager will champion and execute across cross-functional teams and drive solution enablement discussions with Sales, Solutions, Engineering, Service Assurance, Operations, Technology & Service Development teams. The successful candidate will be setting objectives and delivering results that have a significant impact on product adoption.
The Product Manager will champion projects through the Tata Communications New Product Introduction/Agile Development process and lead the UCaaS/MCS Workstream that is accountable for the delivery and customer acceptance of the solutions.
The Global Product Manager will be fully responsible for the Annual Operating Plan (AOP), P&L and CAPEX/OPEX of all UCaaS/MCS business initiatives and programs. Key focus will be on Gross and Net Revenue contribution and growth targets that are assigned to the UCaaS/MCS portfolio.
Java
NodeJS (Node.js)
Python
Android DevelopmentWe are looking for a Technical Program Manager with at least 12 years of experience managing the planning, execution, and delivery of complex technical projects or programs. You will ensure that technical projects are completed within agreed-upon timelines, budgets, and quality standards, and shall play a critical role in ensuring the successful delivery of complex technical projects and programs.
No of Positions 1
Skills Required
- 12+ years experience with development background and excellent communication skills
- Should have strong project management and people skills along with technology skills (primarily web based application development, but can be any)
- Program Planning: Define the scope and objectives of the program and develop a detailed project plan, including schedules, budgets, and resource requirements.
- Risk Management: Manage program risks, develops mitigation plans, and communicates risk status to stakeholders.
- Stakeholder Management: Work closely with stakeholders to ensure that program objectives are aligned with business goals and objectives.
- Communication: Communicate program status, risks, and issues to stakeholders and senior management.
- Project Management: Manage the day-to-day \ activities of the project team, ensuring that tasks are completed on time and within budget.
- Quality Assurance: Ensure that the program meets the required quality standards.
- Resource Management: Manage program resources, including staffing, budget, and equipment.
- Change Management: Manage changes to the program scope, schedule, and budget and ensures that stakeholders are informed and aligned with the changes.
- Technical Expertise: You will have the strong technical expertise to understand the technical aspects of the program and provide guidance to the project team.
- Continuous Improvement: Continuously monitor and evaluate program performance and identify opportunities for improvement.
- Collaboration: Collaborate effectively with cross-functional teams, including software engineers, product managers, and other stakeholders. You must be able to build and maintain strong relationships with team members and stakeholders to ensure the project's success.
Roles & Responsibilities:
- Supervise, plan, and manage the stages of product development, approving the product at each stage.
- For maximum efficiency, create detailed project plans at each stage of product development.
- Maintain a steady flow of ideas and solutions during product development initiatives in order to introduce innovation and improve operational efficiency.
- Keep track of key metrics and create reports to communicate development progress to senior management, product managers, and cross-functional stakeholders.
- Work with a variety of teams, such as software architects, software engineers, system engineers, developers, and product teams.
- Determine cross-team dependencies and include them in the program planning process.
- Determine how to solve technical problems by diagnosing them and suggesting potential solutions.
- Ensure that product development and delivery can be completed within the product budget and timeframe.
- Oversee the product deployment process and, if necessary, assist with the integration process.
- Make necessary changes to product development processes based on performance metrics.
- Stay current on the latest developments in our product category and industry.
- Ensure complete compliance with industry standards by documenting all processes and adjusting them as needed.
- Manage project escalations and assist in the formation of project teams as needed.
- Maintain and implement project plans within the organization necessary technical programs to assist product management teams.
Experience: 12+Years
Location: Hyderabad
Data Analyticsinfo) high-level executives to support our sales and marketing team and using MS Excel for data entry
2. Work on quick and efficient internet research to find value leads
3. Work on liaisoning with the marketing team
4. Work on data aggregation and data cleaning
5. Work on data validation and data extraction
NodeJS (Node.js)
Amazon Web Services (AWS)
MongoDBResponsibilities:
- Develop, record and maintain cutting edge web-based Node Js applications on service platforms.
- Building resilient Rest APIs microservice architecture.
- Use test-driven development and acceptance tests to ensure feature quality.
- Coordinate with co-developers and keep project manager well informed of the status of development effort and serve as the liaison between development staff and project manager
- Keep abreast of new trends and best practices in development.
Skills Required:
Ms-SQL, MongoDB, AWS services (S3 Batch, Lambda, Fargate), Nest Js, Express Js, Typescript.
Android DevelopmentAndroid Testing
Visual StudioAre you an experienced app Developer with a growth mindset and looking to explore your skills in the ed-tech domain? Then read on.
Their unique features help tutors to create and manage live classes, manage attendance, fee collection, creating tests and quizzes as well as managing doubts of students. This is a platform that concentrates on learning from a teacher's perspective unlike other ed tech apps. Their app based on Software-As-A-Service business system will help to provide tutors with eCommerce access as well as Financial Aid to students.
- Identifying and solving performance bottlenecks.
- Identifying and communicating best practices for Android development.
- Working through the full project life-cycle to design, develop, test, implement, and support our Android apps applications using Android Studio and Java, Koltin, RxJava, MVVM, MVP.
What you need to have:
- Minimum 2 years of experience.
Experience: 2 to 6 years
Annual CTC: Rupees 8,00,000 to 15,00,000
Details
- Location – Pune
- Reporting to – Sr. QA Manager
- Working closely with Product Manager and CTO
Educational Background:
- Engineering Graduate
Professional Experience:
- 5-8 Years of QA experience
Tech Skills:
- Understanding of basic testing principles – Black Box and White Box Testing
- Document and execute test cases for Black and White box testing.
- Execute testing tasks and report status and escalating issues as appropriate.
- Knowledge of testing with multiple browsers – IE, FF and Chrome
- Document defects and ensure verification of resolutions
- Work collaboratively with the development team during all stages of projects to provide in process testing results.
- Knowledge of manual testing
- Knowledge of JavaScript and VBScript
- Exposure to automated testing tools like Selenium, WaitiN, JMeter
- Basic SQL knowledge – writing SELECT queries, INSERT and UPDATE statements etc.
Other Skills:
- Good listener
- Confident approach
- Strong problem-solving skill
- Highly proficient with MS Office
- Ability to structure processes and lay down the foundation for a department
Personality and attitude traits:
- Passionate about work – We like people who like to work, and want their work to mean something
- Self-starter and motivator – We do not believe in monitoring or tracking team members
- Eager and quick to learn – If you are not excited to learn new things, then tech companies are not for you
- Individual contributor – We are a small team, and everyone has hands on contribution
- Start-up savvy
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon