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Sr Conversation Designer
Sr Conversation Designer

Sr Conversation Designer at Digit88 · Bengaluru (Bangalore) · 4 - 9 years · Profitable · Posted 20 Feb 2025

Digit88's logo

Sr Conversation Designer

khushboo mishra's profile picture
Posted by khushboo mishra
4 - 9 yrs
Best in industry
Bengaluru (Bangalore)
Skills
Design thinking
Training and Development
Problem solving
Data-flow analysis

Conversation Designer

The Opportunity 

Digit88 is establishing a new product development team for its US based partner and helping multiple clients achieve their AI and automation goals by designing effective, innovative, and delightful conversational experiences. 


Job Profile: 

Digit88 is looking for an enthusiastic, self-motivated, hands-on Conversational Designer to help kickstart the offshore conversational design team for our partner. Candidates must be responsible for designing the user experience of a virtual assistant. They ensure that the virtual assistant is conversationally engaging, impactful for the end-user, and matches the voice of the brand. Experience with a fast-paced India/US product start-up or a product engineering/design company who is capable of making user-centric design, having knowledge of NLP & customer journeys is desired. Applicants must have a passion for AI, be highly motivated and organized, able to work as part of a team, and also possess the ability to work collaboratively in a dynamic environment. 


Roles and Responsibilities: 


  •  Design effective, innovative, and delightful conversational experiences using user-centric design methodologies 
  • Work with major enterprise brands to understand their business goals, their customer personas and intents to define an automation roadmap 
  • Research and analyze intents and the associated customer journeys. Evaluate when bots are appropriate and in what form 
  • Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns 
  • Define the intent portfolio for natural language understanding and how it maps in to conversation designs ● Review customer transcripts to identify gaps in the conversation design; modify design patterns to bridge those gaps 
  • Write copy suitable for automated conversations in the messaging medium 
  • Interpret bot performance metrics to hypothesize where design changes can be made and tested to drive specific goals 
  • Review and give feedback on designs from peers, including mentoring colleagues who may or may not be designers 
  • Create and evangelize conversation design best practice standards, reusable design patterns and processes ● Should be comfortable in a client-facing role, advising customers and evangelizing non-design team members on conversation design best practices, processes, and reusable patterns. 
  • Demonstrate effective verbal and written communication to internal executives, C-level clients, partners, and team members


Skills Requirements:

  • To be successful in this role, you should possess:
  • Bachelor’s Degree with experience in design, human-computer interaction (HCI), or equivalent
  • professional experience
  • At least 1 year prior experience in bot strategy, conversation design, and AI optimization.
  • We consider diverse backgrounds - prior UX Content Strategy, Information Architecture, or UX Writing
  • experience
  • Strong prioritization skills.
  • Excellent mastery of verbal and written english language.
  • Knowledge of Natural Language Understanding technologies and platforms such as Dialog Flow, Watson,
  • LUIS, etc. and how it impacts conversation designs
  • Knowledge of messaging channels such as web messaging, SMS, Whatsapp, etc. and what the advantages
  • and disadvantages are of each
  • Contact center and/or customer service experience a plus


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Digit88

Founded :
2014
Type :
Services
Size :
20-100
Stage :
Profitable

About

At Digit88, our team brings together over 40 years of collective experience in product development and offshore operations, collaborating with both multinational corporations (MNCs) and startups. We take pride in our track record of numerous successes and achievements. Our expertise lies in crafting high-performing teams and delivering well-engineered products that exceed expectations.


Operating within a fast-paced and agile environment is where we thrive. Our adaptability and commitment to excellence enable us to stay ahead in an ever-evolving tech landscape. At Digit88, we are passionate about pushing boundaries, embracing innovation, and delivering outstanding results to our clients. Join us on our journey of continuous growth and impactful solutions!


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Chanchal Soni
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The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

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  3. One person owns the outcome. You are the single point of accountability for the result.
  4. Stay after go-live. You keep running and improving the system after launch.


You are the single point of accountability. You are not a solo builder. A full KnackLabs engineering team in Hyderabad builds and runs the production systems behind you.


This role involves extended onsite deployments at client locations in other cities, sometimes up to six months at a stretch. Please apply only if you are ready for this way of working.

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  1. Discovery - Learn how the customer makes money. Find the highest value problem to solve first.
  2. The prototype - Build a working prototype fast, using real or sample data, to prove the idea.
  3. The roadmap - Decide what to build, in what order, and set clear success measures tied to business outcomes.
  4. The build - Design and ship the production system with the Hyderabad engineering team. This includes data integration, agents, retrieval, and evaluations.
  5. The client relationship - Be the trusted technical contact for the customer, from engineers to senior leaders.
  6. Go live and after - Deploy the system, watch how it performs, fix problems, and improve it over time.
  7. Feedback to the product - Share what you learn in the field so our platform and internal tools get better.

What we are looking for

  1. Around 7 or more years of software engineering experience, including customer-facing or client delivery work.
  2. Experience working at a consulting or professional services firm in a client-facing delivery role.
  3. A full-stack development experience with strength in backend technologies.
  4. Strong programming skills in Python. Working knowledge of TypeScript or JavaScript.
  5. Production experience with large language models, including prompt engineering and agent development.
  6. You build with AI coding tools like Claude Code as your default way of working. You have built real apps and agents this way, not just used it for document generation or review.
  7. Experience building retrieval-augmented generation (RAG) systems: chunking, embeddings, vector databases, retrieval, and reranking.
  8. Experience building and deploying AI systems.
  9. Experience integrating with APIs and enterprise systems.
  10. Experience with at least one cloud platform (AWS, Azure, or GCP).
  11. Experience building evaluations to measure accuracy, safety, latency, and cost.
  12. Clear communication. You can explain a technical choice to an engineer and to a business leader.
  13. High ownership and comfort with ambiguity. You can take an unclear problem and turn it into a plan.
  14. Willingness to work onsite at client locations in India for extended periods, and to travel as the work needs.

Nice to have

  1. Experience deploying AI systems in regulated industries such as insurance, banking, or the public sector.
  2. Experience with on-premises or private cloud (VPC) deployments.
  3. Experience with observability and tracing tools such as LangSmith or Braintrust.
  4. Experience with data engineering and pipelines.
  5. A history of side projects, open source contributions, or products you shipped end-to-end.
  6. Experience in embedded or forward-deployed roles before.

Stack and tools

  1. Languages: Python and TypeScript.
  2. Models: Claude and other frontier or open source models, chosen to fit the customer.
  3. AI patterns: RAG, agents, prompt engineering, and evaluations.
  4. Vector and retrieval: vector databases and retrieval pipelines.
  5. Cloud: AWS, Azure, or GCP, on public or private cloud.
  6. Integration: REST APIs and enterprise system connectors.


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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