Conversation Designer
The Opportunity
Digit88 is establishing a new product development team for its US based partner and helping multiple clients achieve their AI and automation goals by designing effective, innovative, and delightful conversational experiences.
Job Profile:
Digit88 is looking for an enthusiastic, self-motivated, hands-on Conversational Designer to help kickstart the offshore conversational design team for our partner. Candidates must be responsible for designing the user experience of a virtual assistant. They ensure that the virtual assistant is conversationally engaging, impactful for the end-user, and matches the voice of the brand. Experience with a fast-paced India/US product start-up or a product engineering/design company who is capable of making user-centric design, having knowledge of NLP & customer journeys is desired. Applicants must have a passion for AI, be highly motivated and organized, able to work as part of a team, and also possess the ability to work collaboratively in a dynamic environment.
Roles and Responsibilities:
- Design effective, innovative, and delightful conversational experiences using user-centric design methodologies
- Work with major enterprise brands to understand their business goals, their customer personas and intents to define an automation roadmap
- Research and analyze intents and the associated customer journeys. Evaluate when bots are appropriate and in what form
- Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns
- Define the intent portfolio for natural language understanding and how it maps in to conversation designs ● Review customer transcripts to identify gaps in the conversation design; modify design patterns to bridge those gaps
- Write copy suitable for automated conversations in the messaging medium
- Interpret bot performance metrics to hypothesize where design changes can be made and tested to drive specific goals
- Review and give feedback on designs from peers, including mentoring colleagues who may or may not be designers
- Create and evangelize conversation design best practice standards, reusable design patterns and processes ● Should be comfortable in a client-facing role, advising customers and evangelizing non-design team members on conversation design best practices, processes, and reusable patterns.
- Demonstrate effective verbal and written communication to internal executives, C-level clients, partners, and team members
Skills Requirements:
- To be successful in this role, you should possess:
- Bachelor’s Degree with experience in design, human-computer interaction (HCI), or equivalent
- professional experience
- At least 1 year prior experience in bot strategy, conversation design, and AI optimization.
- We consider diverse backgrounds - prior UX Content Strategy, Information Architecture, or UX Writing
- experience
- Strong prioritization skills.
- Excellent mastery of verbal and written english language.
- Knowledge of Natural Language Understanding technologies and platforms such as Dialog Flow, Watson,
- LUIS, etc. and how it impacts conversation designs
- Knowledge of messaging channels such as web messaging, SMS, Whatsapp, etc. and what the advantages
- and disadvantages are of each
- Contact center and/or customer service experience a plus
Subodh Popalwar
Software Engineer, Memorres
About Digit88
About
At Digit88, our team brings together over 40 years of collective experience in product development and offshore operations, collaborating with both multinational corporations (MNCs) and startups. We take pride in our track record of numerous successes and achievements. Our expertise lies in crafting high-performing teams and delivering well-engineered products that exceed expectations.
Operating within a fast-paced and agile environment is where we thrive. Our adaptability and commitment to excellence enable us to stay ahead in an ever-evolving tech landscape. At Digit88, we are passionate about pushing boundaries, embracing innovation, and delivering outstanding results to our clients. Join us on our journey of continuous growth and impactful solutions!
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● Ensure the technical feasibility of UI/UX designs .
● Optimize application for maximum speed and scalability.
● Assure that all user input is validated before submitting to the back-end .
● Collaborate with other team members and stakeholders
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● Proficient understanding of web markup, including HTML5, CSS3 .
● Proficient understanding of client-side scripting and JavaScript frameworks.
● Proficient understanding of Bootstrap to make the page responsive.
● Good understanding of advanced JavaScript libraries like React JS and Angular 2+
framework.
● Good understanding of asynchronous request handling, partial page updates, and AJAX .
● Basic knowledge of image authoring tools, to be able to crop, resize, or perform small
adjustments on an image. Familiarity with tools such Photoshop is a plus.
● Proficient understanding of cross-browser compatibility issues and ways to work around
them.
● Proficient understanding of code versioning tools, such as Git.
● Good understanding of SEO principles and ensuring that application will adhere to them.
● Proficient understanding of REST API integration.
Regards
Team Merito
1. Inside Sales
2. Cold calling
3. Tele calling
4. Explaining about the project to the prospective customers
5. Arranging for the Site Visits
6. Coordinating with Sales and Marketing team
7. Maintaining the customer database
Immediate Joiners with excellent communication skills.( English, Kannada and Hindi)
Go Programming (Golang)
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Ruby on Rails (ROR)PythonFounder’s LinkedIn profile
Dheeraj Pandey
(Founder, Investor, & Then-CEO of Nutanix / One of the Indian origin guy out of 10 Board Member of- Adobe / Alumni- IIT, Kanpur & University of Texas, Austin)
https://www.linkedin.com/in/dpandey/">https://www.linkedin.com/in/dpandey/
&
Chandra Nath
(Vice President- Nutanix/ Vice President, Head of International- Ola (ANI Technologies Pvt Ltd) – Alumni- IIT, Kanpur, The University of Chicago Booth School of Business)
https://www.linkedin.com/in/chandranath/">https://www.linkedin.com/in/chandranath/
&
Manoj Agarwal
(Co-Founder at Stealth Startup, Previously SVP Engineering & GM Hybrid Cloud at Nutanix/ Alumni- IIT, Kanpur)
https://www.linkedin.com/in/devreveler/">https://www.linkedin.com/in/devreveler/
- Headquarters: Austin, Texas, United States
- Year founded: 2020.
- Work Location: Bangalore
- Team size: 35-40 (In US from companies like Google, Airbnb, Blizzard, Facebook, Palantir, Microsoft, CapitalOne, Nutanix and Confluent)
- Funding: 50 M USD (raised the largest seed round in the history of Silicon Valley)
Note:
We already have a team of 30-35 people in San Jose, California, United States, now we are building a new team in india and they are hiring 0-5 years of rock stars from top notch colleges (Top 5 ranked IIT’s only & BITS) & companies only.
Note:
Basically, I did not have the exact JD with myself, but I can arrange an Exploratory call for you with above senior and core members of a company (Dheeraj/Chandra/Manoj).
Job Role – Backend developer.
If you think, you are one of them then please reply with your interest and we will take your candidature ahead for next level of evaluation. (No Bar of budget for strong candidate).
Looking forward to taking you to the next level of technology.
Warm Regards,
Rahul Rajput
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- Experience with object-oriented/object function scripting languages: Python, Java, C++, Scala, etc.
Requirements :
● Experience of 1 year or more in people management role in the BPO industry
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● Target orientation
● Graduate (any stream)
Follow CutshortSubodh Popalwar
Software Engineer, Memorres