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About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

About the Role

We are seeking a Site Reliability Engineer (SRE) with a minimum of 2 years of experience who is passionate about monitoring, observability, and ensuring system reliability. The ideal candidate will have strong expertise in Grafana, Prometheus, Opensearch, and AWS CloudWatch, with the ability to design insightful dashboards and proactively optimize system performance.

Key Responsibilities

• Design, develop, and maintain monitoring and alerting systems using Grafana, Prometheus, and AWS CloudWatch.
• Create and optimize dashboards to provide actionable insights into system and application performance.
• Collaborate with development and operations teams to ensure high availability and reliability of services.
• Proactively identify performance bottlenecks and drive improvements.
• Continuously explore and adopt new monitoring/observability tools and best practices.

Required Skills & Qualifications

• Minimum 2 years of experience in SRE, DevOps, or related roles.
• Hands-on expertise in Grafana, Prometheus, and AWS CloudWatch.
• Proven experience in dashboard creation, visualization, and alerting setup.
• Strong understanding of system monitoring, logging, and metrics collection.
• Excellent problem-solving and troubleshooting skills.
• Quick learner with a proactive attitude and adaptability to new technologies.

Good to Have (Optional)

• Experience with AWS services beyond CloudWatch.
• Familiarity with containerization (Docker, Kubernetes) and CI/CD pipelines.
• Scripting knowledge (Python, Bash, or similar).

Why Join Us

At MyOperator, you will play a key role in ensuring the reliability, scalability, and performance of systems that power AI-driven business communication for leading global brands. You’ll work in a fast-paced, innovation-driven environment where your expertise will directly impact thousands of businesses worldwide.

Job Title: Junior Scrum Master

Location: Delhi

Key Responsibilities:

• Facilitate daily stand-ups, sprint planning, sprint reviews, and retrospectives for the Scrum team.
• Assist the Product Owner in maintaining a well-groomed product backlog.
• Remove impediments to the Scrum team’s progress and protect the team from outside interruptions.
• Ensure that Scrum principles, practices, and theory are properly understood and enacted.
• Track and report key Agile metrics (e.g., burndown charts, velocity) to ensure transparency.
• Foster an environment of collaboration, continuous improvement, and self-organization within the team.
• Work closely with stakeholders and other teams to coordinate dependencies and deliverables.
• Coach team members in Agile best practices to maximize efficiency and quality.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2 to 4 years of experience as a Scrum Master or in a related Agile role.
• Proven experience facilitating Agile ceremonies and using tools like Jira, Confluence, or Trello.
• Strong understanding of Agile frameworks (Scrum, Kanban) and the software development life cycle (SDLC).
• Excellent communication, facilitation, and conflict resolution skills.
• Ability to work with cross-functional teams and manage multiple priorities effectively.

Preferred (Nice to Have):

• Certified Scrum Master (CSM), Certified Scrum Practitioner (CSP), or equivalent certification.
• Familiarity with CI/CD pipelines and DevOps practices.
• Knowledge of Salesforce development processes or integrations (a plus).
• Experience working in an Agile/Scrum environment within a software development team.

Benefits:

• Flexible working hours.
• Certification reimbursement for relevant Agile/Scrum certifications.
• Career development support and learning opportunities.

Networking Engineer | NOC Team 

Job Description:

Summary of Position:-

• They should have hands-on on Technologies – Remote Support 
•  24/7 Monitoring of Logs, Alerts, and Dash Boards 
•  Incident Identification & Recording 
•  Provide level 1 support to address the incident 
•  Prioritize and assign tickets to respective teams. 
•  Follow escalation matrix 

Primary Responsibilities:

• Remote Support
• Cisco Router & Switches, 
• Networking 
• Network Devices. 
• Monitoring of Log 
• Assign tickets to respective teams. 
• Follow the escalation matrix. 

Requirements:

•  Graduate 12th +3 years polytech Diploma.
•  1 to 2 Years Experience and 1-Year core experience in NOC Team & Remote Support.  
•  Excellent communication skills (Written & Verbal).
• Team Handling, Report Generation, Presentation skill.
• Flexible to learn and upgrade.
• Languages- Hindi/ English and can understand Gujarati is preferrable.