About Dhwani:
Dhwani Rural Information Systems is a Delhi NCR-headquartered, 10+ year-old social/development sector-focused advisory and consulting firm. With a robust team of 100+ ICT4D professionals, Dhwani RIS develops IT applications for NGOs, government functionaries, CSRs, international funding organizations, and more to manage their projects and programs in India and abroad.
We are a team of young, dynamic, development-conscious tech-enablers and problem solvers consisting of a diverse mix of development professionals, technology enthusiasts, software engineers, and analysts. Our solutions enable organizations to monitor and evaluate their programs for maximum impact and operate seamlessly across everyday operations.
Job Overview:
As a Project Manager at Dhwani Rural Information Systems, you will manage multiple client-facing implementation projects and ensure smooth coordination between clients and internal teams. These projects typically involve MIS platforms, workflow automation tools, grant management systems, and reporting dashboards built on open source frameworks supporting NGOs, CSR programs, and government partners.
You will be responsible for understanding requirements, managing timelines, documenting needs, coordinating feature deployments, supporting training and demos, and ensuring smooth rollout with clear communication and structured execution in a tech-enabled social impact environment.
Key Responsibilities:
Client & Stakeholder Ownership
- Serve as the primary point of contact for assigned clients, managing strategic account relationships with ownership, accountability, and proactive communication.
- Lead requirement discovery, validation, and prioritization discussions with senior stakeholders at client organizations and internal Dhwani teams.
- Facilitate demos, design review sessions, decision checkpoints, and rollout communications to ensure client readiness and alignment.
- Maintain a strong governance rhythm including regular status reviews, escalation protocols, and executive-level reporting.
Delivery Leadership & Portfolio Management
- Own end-to-end delivery for multiple concurrent projects, ensuring alignment with agreed scope, timelines, quality benchmarks, and impact outcomes.
- Drive sprint planning, backlog prioritization, and delivery visibility using project management platforms (ClickUp, Jira, Bitrix, Monday.con, or similar).
- Manage dependencies across vendor teams, engineering, analytics, and client stakeholders to hit strict SLAs.
- Design and maintain Governance Frameworks and Operational Dashboards (Power BI, SQL, Excel) that provide real-time visibility into portfolio health.
Risk, Escalation & Delivery Governance
- Proactively identify risks and define mitigation strategies to prevent delivery impact and protect SLA commitments.
- Create and operationalize escalation matrices; ensure blockers are resolved at the right level and within defined timelines.
- Maintain delivery hygiene: documentation discipline, scope adherence, change control, and quality assurance across all active workstreams.
- Streamline delivery workflows to reduce project closure latency and improve resource utilization.
Data Visualization & Reporting Delivery
- Oversee the delivery of large-scale Data Visualization and Dashboarding projects as a core component of client engagements.
- Coordinate with analytics and BI teams to ensure dashboards meet client requirements for grant-tracking, portfolio monitoring, and impact measurement.
- Validate reporting outputs for accuracy, usability, and alignment with client M&E frameworks before delivery.
Team Leadership & Collaboration
- Provide direction and mentorship to Associate PMs, Analysts, and shared delivery resources assigned to client accounts.
- Review all client-facing deliverables to ensure accuracy, professional quality, and communication readiness.
- Strengthen coordination rhythms, accountability structures, and execution discipline across cross-functional working teams.
Change Management & User Adoption
- Lead user enablement strategies—including training, onboarding materials, and stakeholder communication—to drive platform adoption.
- Oversee UAT cycles, ensure issues are documented and resolved before deployment, and manage rollout readiness checklists.
- Capture post-launch insights and feed learnings into delivery improvement and product discussions.
Field & Product Insight
- Participate in field interactions or user research to develop a deep understanding of operational context and beneficiary needs.
- Share product improvement opportunities, scale-up ideas, and client feedback with internal product and technology teams.
Essential Requirements:
- 4–8 years of experience in project management, engagement management, or client delivery, preferably within a technology or IT-enabled social impact organization.
- Proven track record of managing complex, multi-stakeholder projects end-to-end with measurable delivery outcomes.
- Strong client relationship management and executive communication skills.
- Experience designing governance frameworks, operational dashboards, and reporting structures.
- Ability to manage multiple concurrent workstreams with competing priorities.
- Structured problem-solving, escalation management, and risk mitigation capabilities.
- Comfortable working with cross-functional and distributed teams in Agile and Waterfall environments.
- High ownership mentality with the ability to operate independently and drive delivery without close supervision.
Technical Skills
- MS Office Suite: Advanced Excel (pivot tables, formulas, dashboarding), PowerPoint, Word.
- Analytics & BI: Power BI, Google Data Studio, or similar dashboarding tools.
- Project Management Tools: ClickUp, Jira, Bitrix, Trello, or similar.
- CRM & MIS Exposure: Familiarity with CRM platforms (Zoho CRM or similar) and Management Information Systems.
- Basic SQL familiarity preferred; understanding of database structures is an advantage.
- Comfort using AI-assisted tools (ChatGPT, Claude, or similar copilots) for documentation, reporting, and productivity.
- Exposure to open-source platforms like Frappe or similar social sector tech stacks is a plus.
Qualifications:
- Bachelor's degree required; Master's degree in Management, Development Studies, Technology, or related field preferred.
- PMP, PRINCE2, or equivalent project management certification is a strong advantage.
- Prior experience working with international NGOs, CSR programs, bilateral or multilateral funding organizations is highly preferred.
- Backgrounds in B.Tech/B.E., MBA, Economics, or Development Studies with relevant digital project delivery experience are welcome.
- Experience through leadership fellowships (LAMP, GGI, Gandhi Fellowship, TFI, etc.) is a plus.
Why Join Dhwani:
- Lead one of Dhwani's most high-profile global accounts and deliver real social impact through technology.
- Work in a fast-growing, mission-driven organization at the intersection of technology and development.
- Access clear growth pathways in engagement leadership, product strategy, and delivery excellence roles.
Shubham Vishwakarma
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About Dhwani Rural Information Systems
About
Dhwani RIS's journey began in 2012, fueled by a passion for leveraging technology to drive social change. It all started during an internship at the Institute of Rural Management Anand (IRMA), where our founders, Sunandan Madan and Swapnil Agarwal, worked closely with rural NGOs and grassroots organizations. They quickly recognized a significant gap—many of these organizations struggled to integrate technology into their work.
This realization became a mission. They saw the need for a unique approach—one that combined a deep understanding of both technology and the development sector. A one-size-fits-all solution wouldn't work; each organization faced unique challenges. So, they set out to create tailored, context-specific tech solutions to empower these groups, bridging the gap between technology and social impact. This vision became the foundation of Dhwani RIS, where we continue to innovate and drive change.
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