Assist Head in design of compensation packages in align with the company’s strategic plan |
Prepare, coordinate for manpower & pay budgets, track of wage cost |
Ensure compliance of all reward practice (internal & external) |
Draft job descriptions, ensure job mapping and job analyses and classifications |
Conduct/ participate salary survey, hiring data analysis and market research for benchmarks & result analysis for appraisal decisions |
Ensure the complete employee data availability, timely updation & accuracy in HR system |
Review of salary revisions as per the benchmark/ parity for retentions |

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Job Title
International Technical Support Engineer (SaaS)
Job Summary
You will provide technical support for a cloud-based SaaS product to users/customers across multiple countries/time zones. Your primary goal is to ensure high availability, smooth user experience, fast resolution of issues, and maintaining strong customer satisfaction. You’ll work closely with product, development, and customer success teams to improve product quality and user experience.
Key Responsibilities
- Respond to and resolve technical issues reported by international customers via email, chat, phone, or ticketing system.
- Troubleshoot problems related to software, networking, API integrations, permissions/authentication, cloud infrastructure, performance issues, etc.
- Guide customers through onboarding, configuration, and usage of the SaaS product.
- Reproduce customer-issues in test or staging environments to isolate root-causes.
- Document issues clearly (logs, steps to replicate, environment details) and maintain a well-organized knowledge base / FAQ / help documentation.
- Escalate complex or urgent issues to engineering or senior teams when required.
- Monitor usage metrics, application performance, system health, and proactively identify potential issues.
- Collaborate with cross-functional teams (Product, QA, DevOps, Infrastructure) to share feedback from customers, suggest product improvements, and ensure quality.
- Ensure compliance with SLAs (response time, resolution time) and maintain customer satisfaction/performance metrics.
- May require working in shift rotations / out-of-hours support to cover global customers.
- Assist in validation/testing of new features / releases from a support perspective to catch potential edge cases.
Required Skills & Qualifications
- Bachelor’s degree in Computer Science, Information Technology or related field (or equivalent experience).
- Proven experience (2-5+ years) in technical support or helpdesk roles for SaaS or cloud-based applications.
- Strong problem-solving skills, ability to dig into logs, trace issues back to root causes.
- Good knowledge of APIs, integrations, web technologies (e.g., HTTP, REST), authentication & authorization protocols (e.g. OAuth, SAML) is a plus.
- Familiarity with cloud infrastructure (AWS, Azure, GCP) or managed SaaS deployment environments.
- Comfortable using monitoring / logging tools and dashboards.
- Experience with ticketing systems (Zendesk, Freshdesk, Jira etc.) and remote support tools.
- Excellent verbal and written communication skills in English; additional language skills preferred if supporting non-English markets.
- Customer-oriented mindset: patience, clarity, empathy.
Preferred / Nice-to-Have
- Basic scripting or debugging skills (e.g. Python, Bash) to assist in automating tasks or analyzing issues.
- Experience with database queries (SQL or NoSQL) to investigate data layer issues.
- Exposure to performance monitoring / APM tools (New Relic, Datadog, etc.).
- Familiarity with cloud security, identity management, permissions.
- Prior experience supporting enterprise customers, or in B2B SaaS.
- Knowledge of ITIL or other support best practices.
Working Conditions
- Rotational shifts / flexible hours to cover international time zones.
- Remote work capability or hybrid/office based (depending on company).
- May need to coordinate across teams in different geographies.
- Occasional pressure from incident or outage response, requiring calmness under stress.
KPIs / Metrics
These are often used to measure performance in this role:
- First response time
- Resolution time
- First contact resolution rate
- Customer satisfaction (CSAT)
- Ticket backlog / open tickets
- Escalation frequency
- Number of repeat issues / recurring problems
If you like, I can generate a job description version specific for companies in India, with salary estimates, or for senior / junior levels. Do you want me to prepare that?
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Role: Inside Sales AM
Exp: 10-15 Years
CTC: up to 15 LPA
Location: Navi Mumbai
Criteria :
Need people only from US Market (International US Experience Mandate)
Account-based marketing approach for upselling and cross-selling BPO Services
Research on industry trends, right party contacts, and gather competitive intelligence
Experience building relationships on LinkedIn
Ready to work in US Shifts
Good communication skills; understand US accents and able to converse with the prospects
Able to work in a team environment
Shifts timings: US / UK Shift
Prior experience working with BPO company is a must

Role: .NET Developer
Exp: 5-7 Years
CTC: up to 15 LPA
Required Qualifications:
- 5+ years of professional software development experience.
- Post-secondary degree in computer science, software engineering or related discipline, or equivalent working experience.
- Development of distributed applications with Microsoft technologies: C# .NET/Core, SQL Server, Entity Framework.
- Deep expertise with microservices architectures and design patterns.
- Cloud Native AWS experience with services such as Lambda, SQS, RDS/Aurora, S3, Lex, and Polly.
- Mastery of both Windows and Linux environments and their use in the development and management of complex distributed systems architectures.
- Git source code repository and continuous integration tools.
- Proficient with debugging and profiling distributed systems.
Skill Set : Middleware application support :
Tomcat, Apache , Jenkin CI /CD pine ,monitoring on Linux on premise Servers (not cloud experience)
We are Looking for a full-time Sitecore Content Author with 2 to 5 years of experience in web content production and Sitecore Personalize development within Sitecore CMS. Please find the below JD for your reference and let us know if you are interested in this position.
Preferred candidate profile
1. Bachelor's Degree or Equivalent Work Experience
2. 2-5 Years of Experience in web content production
3. 2--5 years Experience with Sitecore CMS
4. Experience with Sitecore Personalize development
5. 2-5 Years of Experience web content development
- Working shift- US Mountain time.
- Looking for a full time resource for a 6 months contract starting from 1st April.


Job Description:
1.Design mobile application interface design, navigation, and presentation along with developing
custom controls as required by the application.
2. Understand product development road map and execute rapidly to build mobile applications with
high quality.
3. Utilize native APIs to enable maps, in-app SMS and email features
4. Develop applications that controls handset resources
5. Able to lead and mentor team members
6. Troubleshoot to solve customer problems with help of Catalytic/firebase among other tools.
7. Deployment / Release understanding
8. Unit Testing
9. Good to have exposure to Kotlin, flutter, react native
10. Implement Deep Links and Notification Libraries
11. Understanding of battery/ram/network and other system resource saving strategies

JOB SUMMARY: The Senior Associate supports the Data Analytics Manager by proposing relevant analytics procedures/tools, executing the analytics and also developing visualization outputs for audits, continuous monitoring/auditing and IA initiatives. The individual’s responsibilities include -
Understanding audit and/or project objectives and assisting the manager in preparing the plan and timelines.
Working with the Process/BU/IA teams for gathering requirements for continuous monitoring/auditing projects.
Working with Internal audit project teams to understand the analytics requirements for audit engagements.
Independently build pilot/prototype, determine appropriate visual tool and design the views to meet project objectives.
Proficient in data management and data mining.
Highly skilled on visualization tools like Qlik View, Qlik Sense, Power BI, Tableau, Alteryx etc.
Working with Data Analytics Manager to develop analytics program aligned to the overall audit plan.
Showcasing analytics capability to Process management teams to increase adoption of continuous monitoring.
Establishing and maintaining relationships with all key stakeholders of internal audit.
Coaching other data analysts on analytics procedures, coding and tools.
Taking a significant and active role in developing and driving Internal Audit Data Analytics quality and knowledge sharing to enhance the value provided to Internal Audit stakeholders.
Ensuring timely and accurate time tracking.
Continuously focusing on self-development by attending trainings, seminars and acquiring relevant certifications.
What you will do:
- Deciding accessories for models in photo shoots
- Product styling
- Campaign styling
- Catalogue Styling
- Arranging props for shoots
- Developing mood boards
What you need to have:
- Minimum experience of 2 years in catalogue and campaign shoots
- Ability to imbibe good time management and multi-tasking skills
We are looking for Technology Lead who possesses a passion for pushing technologies to the limits and will work with our team to help build Snapwiz's next-generation platform. If you are a person who loves to face technical challenges, innovates consistently and is never satisfied with status-quo then this is the role for you.
Job Location: IBC Knowledge Park, Dairy Circle, Bannerghatta Road, Bangalore
Role:
-
Design and build advanced applications from scratch keeping scalability and performance in mind
-
A good handle on both client and server architecture
-
Should be a quick learner and willing to go the extra mile in delivering the projects.
-
Should be able to work with juniors; help and guide them as needed.
-
Work on bug fixing and improving application performance.
-
Comfortable in owning large scale products and continuously re-evaluating and innovating.
-
A practical risk-taker, innovator and always curious.
Requirements:
-
BE/B.Tech/ME/M.Tech degree in Computer Science, Engineering or a related subject
-
5 to 10 years overall experience
-
Strong knowledge of Agile development (Scrum)
-
Proven working experience in server-side technologies like Java, Hibernate, Spring.
-
Strong knowledge of any database technology like MySql or MongoDB
-
Awareness of client-side technologies like JS and JQuery.
-
Knowledge of the general tech landscape, architectures, trends, and emerging technologies.
We’re looking for a caring and photography-loving Customer Service Representative. You would be responsible for quickly resolving answering customer queries via email, phone, social media, or live chat; getting feedback from customers; identifying areas of improvements and working closely with our teams to continuously improve our service quality.
- Make sure customer queries are solved quickly with a high degree of satisfaction
- Handle customer complaints across email, phone, social media, and live chat
- Maintain and improve customer service SLA’s
- Look for ways to improve our service quality via root-cause analysis
- Help build a customer-centric company culture
- Collaborate closely with our teams
Qualification:
- Bachelor's Degree
- Excellent English writing and speaking skills
- Detail-oriented
- Active on social media
- Hindi, Marathi or Kannada language skills a plus
- A love of photography

