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Research industry-related topics (combining online sources and studies)
Write clear marketing copy to promote our products/services
Prepare well-structured drafts using Content Management Systems
Proofread and edit blog posts before publication
Coordinate with marketing and design teams to illustrate articles
Conduct simple keyword research and use SEO guidelines to increase web traffic
Promote content on social media
Identify customers’ needs and gaps in our content and recommend new topics
Ensure all-around consistency (style, fonts, images, and tone)
Should be able to write content in Tamil and English
Immediate joiners
PluginLive Technologies- a recruitment tech company is hiring for First Source
About the organization:
Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.
One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.
Role Name- Customer Service Trainee
Type- Apprenticeship
Qualification & Background: Graduate (Fresher/BPO Experienced)
Location: Bengaluru, Mumbai and Chennai
Stipend
Chennai- 13k (Backend role- DATA)
Bangalore- 18k (Voice and Email Chat role)
Mumbai- 18k (Voice and Email Chat role)
Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.
Work Type- Rotational Shifts
Pls note- Cab services will be provided to all the employees working during night shifts.
Position Requirements
- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.
Essential Skills:
- Willingness to work in rotating shifts (including night shifts)- 5 days a week.
- Communicate effectively, both orally and in writing.
- Flexibility to meet business requirements and fluctuating workload
- Organize, prioritize, and schedule work assignments.
- Hardworking and Smart working attitude with openness to feedback
- Have acceptable typing speed of at least 20 WPM/90% Accuracy
Roles & Responsibilities
This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.
- Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
- Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
- Grasp, comprehend & clear the training period with relevant tollgate scores.
- Attend all team briefing/meetings/coaching on a timely basis.
- Be knowledgeable of regular process changes provided.
- Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
- Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
- Adhere to Company Code of Conduct & policies laid by the HR
- Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
- Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
- On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
- Act as a team player and coordinate work respectfully with fellow members in co-ordination.
- Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
- Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
- Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
- Work closely with team leader by implementing the coaching aspects discussed for self and career development.
Senior Data Engineer
Experience: 5+ years
Chennai/ Trichy (Hybrid)
Type: Fulltime
Skills: GCP + Airflow + Bigquery + Python + Docker
The Role
As a Senior Data Engineer, you own new initiatives, design and build world-class platforms to measure and optimize ad performance. You ensure industry-leading scalability and reliability of mission-critical systems processing billions of real-time transactions a day. You apply state-of-the-art technologies, frameworks, and strategies to address complex challenges with Big Data processing and analytics. You work closely with the talented engineers across different time zones in building industry-first solutions to measure and optimize ad performance.
What you’ll do
● Write solid code with a focus on high performance for services supporting high throughput and low latency
● Architect, design, and build big data processing platforms handling tens of TBs/Day, serve thousands of clients, and support advanced analytic workloads
● Providing meaningful and relevant feedback to junior developers and staying up-to-date with system changes
● Explore the technological landscape for new ways of producing, processing, and analyzing data to gain insights into both our users and our product features
● Design, develop, and test data-driven products, features, and APIs that scale
● Continuously improve the quality of deliverables and SDLC processes
● Operate production environments, investigate issues, assess their impact, and develop feasible solutions.
● Understand business needs and work with product owners to establish priorities
● Bridge the gap between Business / Product requirements and technical details
● Work in multi-functional agile teams with end-to-end responsibility for product development and delivery
Who you are
● 3-5+ years of programming experience in coding, object-oriented design, and/or functional programming, including Python or a related language
● Love what you do and are passionate about crafting clean code, and have a steady foundation.
● Deep understanding of distributed system technologies, standards, and protocols, and have 2+ years of experience working in distributed systems like Airflow, BigQuery, Spark, Kafka Eco System ( Kafka Connect, Kafka Streams, or Kinesis), and building data pipelines at scale.
● Excellent SQL, DBT query writing abilities, and data understanding
● Care about agile software processes, data-driven development, reliability, and responsible experimentation
● Genuine desire to automate decision-making, processes, and workflows
● Experience working with orchestration tools like Airflow
● Good understanding of semantic layers and experience in tools like LookerML, Kube
● Excellent communication skills and a team player
● Google BigQuery or Snowflake
● Cloud environment, Google Cloud Platform
● Container technologies - Docker / Kubernetes
● Ad-serving technologies and standards
● Familiarity with AI tools like Cursor AI, CoPilot.
* Knowledge of Hotel Technology Sales
* Meeting or exceeding sales goals.
* Preparing weekly and monthly reports.
* Coordinating sales efforts with marketing programs.
* Preparing and submitting sales contracts for orders.
* Engage in sales calls
* Provide the corporate sales manager with the daily, weekly and monthly reports to know how many visits, figures and target achieved.
* Identify potential Customer and build a prospect hit list on monthly basis.
**Job Requirements**
• Excellent communication skills
• Presentation skills
• Good Communication and Negotiation skills
• 3+ Years of solid experience
• Bachelor’s degree in any field
• Sales skills
Key Responsibilities:
- Development of a Single Page Application (SPA) and it's components in Typescript: deployed and optimized for progressive mobile and browsers using Angular 2 and Ionic 2 frameworks.
- Creating custom, general use modules and smart components which extend the elements and modules of core Angular framework.
- Creating self-contained, reusable, and testable modules and components in Typescript and using responsive HTML and CSS.
- Architecting and automating the build process for production, using task runners or scripts.
- Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed
Skills and Qualifications:
- Should have experience with CSS 3, SCSS, Java script and HTML5.
- Full-time knowledge of Angular practices and commonly used modules based on extensive work experience. Or 2 Year or more experience with other industry-leading frameworks like React.
- Minimum 1-year experience in working and extending one of the CSS or UI frameworks like Ng-lightening, Angular-material
- OWASP Secure Code review,• Basic programing knowledge in any programming language and knowledge on secure development practices.
- OWASP TOP 10 vulnerabilities and their mitigations
- Hands on experience in Web Application Security Testing tools (SAST & DAST) and Penetration testing tools such as HP Fortify, Checkmarx, Acunetix, Nessus, Burp Suite, Metasploit., Qualys Guard, Kali Linux , etc.
- Understand/modify exploit code and find logical security flaws in applications
- Should have knowledge and experience on Network Security, Application Security, Internet Security, attack vectors.
- To carry out technical vulnerability assessments, identify potential vulnerabilities and provide recommended controls and support to mitigate them.
Position: PHP Full Stack Developer
Responsibilities:
- Develop and manage web applications.
- Collaborate with a team of developers to maintain a high-quality codebase.
- Troubleshoot and debug issues with web applications.
- Coordinate work with other internal departments.
Requirements:
- Strong experience with Core PHP, Codeigniter, MySQL, JavaScript, HTML5, and CSS.
- Minimum 1 year of experience in Full Stack ERP/CMS development.
- Familiarity with front-end technologies such as HTML5, CSS3, JavaScript, JQuery, AngularJS, etc.
- Strong analytical and problem-solving skills.
Additional Preferences:
- Male candidates and immediate joiners are preferred.
Compensation:
- Salary range: 3 - 5 LPA (Indian Rupees), based on knowledge, skills, and assessment.
Job Description
Embedded Software/Firmware Design and Development on OS/Non-OS based platform
Necessary system architecture development and implementation
Device, sensor and gateway selection and integration based on industry use case.
Development on Image Analytics and Cloud/Platform integration
Development or integration of Cloud/Platform communication protocol
Technical Documentation and Testing of the developed system
Desired Skills, Knowledge& Experience
B. Tech/M. Tech/MCA with 8-10 years of industry experience
Strong programming skills in C/C++ and Python development in Linux
Experience in device or sensor communication interfaces (wired/wireless, short range/long range).
Experience of microcontroller and microprocessor.
Knowledge of IoT gateway firmware development, container, and OS hardening.
Experience in device communication protocol, Edge computing and processing
Competent in application development for Image processing, transmission, and storage
Good understanding and of programming primitives, data structures, multi-threading and memory management techniques
Strong command over complex sensor and hardware control logic to work seamlessly with edge devices or gateway
Proactive and Self motivated
Strong verbal and written communication skill
•The Person should review on HOB (Health of Business) and take quick measures reg concern areas and have process/check points
•The person should effectively work in collaboration with cross-functional resources like HR, Ops, etc... .
• The person should come up with innovative approach towards the HOW / HOW ELSE aspect of achieving the goal.
•The person should enable the direct reportees in interventions which focuses on their development.
•The person should assess the branch culture and enable high performing work culture in the branch.
Key Competencies
•Team Leadership
•Planning and Organizing
•Conceptual thinking
Transition Plan
•ability to select and train team members
•ability to deploy and redeploy resources within the unit.
Span of
• Design, implement, and extend core platform services and APIs to enable new
products and features to be built.
• Provide technical contribute to the core team that powers our backend services for
millions of concurrent users.
• Build and own the core systems that form the architecture of our backend services
from api gateways, service observability and inter-service communications to higher
level business components like identity, therapeutic engine, and analytics systems
just to name a few.
• Drive the qualitative aspects of the backend services, like performance, scalability,
observability, reliability and security and so on.
1. Should have deep knowledge in the relevant tech stack (JAVA, MEAN, MERN, LAMP, etc.,) with Micro-services experience.
2. Must be well versed with algorithms
3. Should have in-depth knowledge of databases - SQL, NoSQL, Mongo DB.
4. Should be able to suggest the best stack and provide an optimized approach to complete a project.
5. Should be able to covert requirements into sprint plans and estimations.
6. Should be able to jump on client calls and translate and break down business level requirements into developer goals/sprints.
7. Should be able to step in and code/solve problems when required
8. Should be able to review the code of the developers and objectively define points for improvement
9. Should be willing to learn new stacks and spend a lot of time on RnD
10. Should be able to get things done :)
11. Should be able to assess risks involved in the projects.




