System Analyst- CRM Developer

Work mode: Hybrid

Location: Siruseri

Job Description

• Act as a technical expert for CRM projects.
• Be responsible for working on D365 CRM development, support, and integration projects.
• Lead or participate in design and architecture sessions with key business users, gathering and documenting business processes and requirements for the system.
• Architect the CRM system, related customizations, and reports to model the business and organizational process.
• Advise business users on best practices for CRM, development, or integration processes.
• Writing technical specifications for planned work.
• Build and configure CRM forms, views, dashboards, and workflows.
• Develop SSRS reports using Microsoft SQL and FetchXML. Maintain code repository, VSTS backlog, and source control.
• Effectively utilize SDK and 3rd party tools such as XRM Toolbox for administration of CRM system. Support of the application including fixing application issues.

Eligibility Criteria:

• 5+ years’ experience with different versions of Microsoft CRM including D365 CRM.
• Experience in migrations, customizations, JavaScript, C#, .NET, HTML, SQL Server, and SSRS including plugins, scripting, and form creation.
• Experience in workflow development including complex ones.
• Experience with CRM API, REST/ODATA, and SOAP endpoints.
• Experience in integrating D365 CRM with other applications is preferred.