ArcGIS Jobs in Mumbai

Explore top ArcGIS Job opportunities in Mumbai from Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.
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IT Industry

Agency job
via Sygnific Services by Sheeba Patel
Mumbai
1 - 15 yrs
₹7L - ₹8L / yr
ArcGIS
Technical support

Role:-ArcGis Enterprise Support

Location:-Thane

JD:-

Provide support for:-
ArcGIS Enterprise installation, configuration & management of the below over cloud:-
ArcGIS Server
ArcGIS Enterprise Portal
ArcGIS Web Adaptor
ArcGIS Data Store
ArcGIS Geoevent
ArcGIS Monitor
ArcGIS License Manager
ArcGIS Desktop
Patching ArcGIS components
Configuring ArcGIS Enterprise security
Data management in user provided MXDs/Database including modifying schema in data, creating feature class, managing Domain/Subtypes, adding Attribute Indexes, Rebuilding Indexes, Archiving, create Attachments, versioning, relationships, joins, etc.
Publishing & troubleshooting various services like Map, Feature service, Geoprocessing service, Image services etc.
Managing users, groups and content in ArcGIS Enterprise Portal
Creating & managing web maps, scenes and web apps
Connecting to ArcGIS Server/Portal for ArcGIS from ArcGIS Desktop/ArcGIS Pro
Break/Fix support
Support monthly changes including apps, data and user management which includes (but is not limited to) managing data in MXDs, publishing services, tuning and performance, adding/modifying database(SQL/POstgreSQL) users, Portal content management, etc.
Creating users, schema & granting permissions over SQL, PostgreSQL databases.
Creation and renewal of SSL domain certificates for IIS, Tomcat and AWS load balancers and configuring them.
Troubleshooting All of the above
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at Truemeds India

3 recruiters
DP
Posted by Mangesh Toraskar
Mumbai, Delhi, Bengaluru (Bangalore), Kolkata
1 - 3 yrs
₹2L - ₹4L / yr
Technical support
Customer Support
Data Analytics

True medicines at true prices! 

Our motto is to deliver value-added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it within their price range. 

Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.  

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our internal team's technical issues. You will support the users by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate. 

What you will be doing:

  • Mastering the Truemeds internal platform in order to efficiently and effectively diagnose, troubleshoot and identify solutions to promptly resolve customer/users issues
  • Support users via live chat & phone. Respond to user's technical support requests and feature-related questions
  • Create and maintain product-related documentation, internal and external
  • Debug user's issues and create reproducible test cases for engineers to resolve
  • Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
  • Understand user goals and their desired outcome from using the product.
  • Document use cases and feature requests

What we are looking for:

  • Previously done customer support role. Preferably technical customer support
  • You're data-driven and analytical
  • Excellent follow-up skills with great attention to detail
  • You are comfortable in a startup environment; are self-motivated move quickly, and wear many hats
  • You have a highly structured work approach, the ability to manage multiple activities in parallel
  • Good communication skills: English / Hindi / Marathi / Bengali
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An international MNC specialized into Hardware & Networking

Agency job
via Tridat Technologies Pvt. Ltd. by Shraddha Kamble
Mumbai, Navi Mumbai
1 - 6 yrs
₹2L - ₹4.5L / yr
Customer Support
Technical support
Troubleshooting
Effective communication
English Proficiency

Hello,

 

Greetings for the day !!!

 

We are hiring "Customer Support L1" for one of the international MNC specialized into Hardware & Networking based @ Mumbai!!!

 

Position: Customer Support L1

 

Experience Level:
1+ Years

External Skills And Expertise
Skills & Knowledge Required:
1. This role involves developing strong customer relationships and responsible to resolve queries of the customers via Call/chat
within the assigned TAT/SLA
2. This role involves providing notifications to the clients and assisting with any queries they may have via Calls.
3. Following a standard Call/Chat flow and query handling process.
4. Manage and take Ownership of the resolution process for all customer related issues.
5. Offer to call the customer at their convenience should they have questions that may be better answered over the phone rather
than through live chat
6. Using define resources and specific company tools to support the customer by answering questions and escalating to respective
teams if needed for further support.

Duties & Responsibilities:
1. At least one year of customer handling experience via Call/Chat.
2. Ready to work in rotational shifts.
3. Effective communication, reading and writing English communication skills.
4. Excellent time management skills, attention to detail and the ability to multi task
5. Competent in MS office and web browser environments.
6. Confident to handle assign responsibility.
7. Qualification - Any Graduate/Under graduate.
8. Comuter proficency needed (Semi technically knowledge required)

 

Employment Mode: Contract to hire (Full time opportunity)

 

Work Mode: Work from office

 

Shift: 24*7 Rotational Shift

 

Location: 

Mumbai - Andheri

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at Fynd

7 recruiters
DP
Posted by Akshata Kadam
Mumbai, Noida, Bengaluru (Bangalore)
2 - 7 yrs
₹8L - ₹18L / yr
Product support
Shell Scripting
Technical support
Scripting language
Linux/Unix
+3 more
In this role you would be responsible for day to day maintenance of engineering systems. You would also often act as first line of support for internal applications while fixing bugs, developing and deploying small components of code.

The role of the Production Support Engineer is a technical role thats ensures the stability, integrity, and efficient operation of the platform / system and services.

High Impact production issues often require coordination between multiple Engineering, Infrastructure and Product groups, so you get to experience a breadth of impact with various groups.

Responsibilities

  • Logging and keeping records of various issues to help the team prioritize fixes and automations, along with measuring the product quality.
  • Documenting troubleshooting and problem resolution steps.
  • Monitor alerting channels, analyze problems, diagnose and do occasional code fixes with low to medium complexity.
  • Taking ownership of technical issues and working closely with developers to resolve more complicated problems.
  • Work closely with product and developers to enhance the quality of existing products.
  • Resolving escalated customer complaints without the need for team lead intervention.
  • Address urgent issues quickly, work within and measure against customer SLAs.
  • Write scripts (shell, python, ruby, php) and aggressively automate manual / repetitive tasks.
  • Automate scripts / tasks for reporting and maintenance; and build anomaly detectors and alerting where ever applicable.
  • Develop smaller complexity features/enhancements in existing products.
  • Perform in-depth research and identify sources of production issues surrounding the application.
  • Work closely with business in managing day to day issues, resolve user queries.
  • Perform daily health checks of the application, job schedules and infrastructure supporting the application.
  • Develop and facilitate monitoring systems to identify issues before they happen.
  • Identify, develop and design features to solve pattern of problems to stabilize production systems.
  • Create accurate DB queries that will identify affected data and rectify them.
  • Build a deep understanding of the domain.

Requirements

  • Knowledge of Unix / Linux based systems.
  • Experience working with MySQL and Postgresql and writing simple queries to get data for debugging issues.
  • Being able to creatively come up with solutions for various problems and implement them.
  • An in-depth understanding of the different products and ability to navigate through the code to debug and small fixes.
  • Hands on with any of the scripting languages like Bash, Python, PHP, Ruby.
  • Excellent analytical and logical thinking.
  • Quick troubleshooting and diagnosing skills.
  • Problem solving and debugging skills.
  • Ability to join the dots around multiple events occurring concurrently and spot patterns.

Good to have requirements

  • Prior production support experience.
  • Prior programming experience.
  • Familiarity with Grafana, Prometheus, Elasticsearch, Sentry
  • Experience in dealing with RESTful web services is a plus.
  • Worked with microservices architecture
Read more
DP
Posted by Pooja Sharma
Mumbai
1 - 3 yrs
₹2L - ₹4L / yr
Communication Skills
Interpersonal Skills
Problem solving
Teamwork
Leadership
+2 more
Onsite Games Installation / Configuration as per defined processes.
Provide training on the site.
Work closely with Offsite Support / Client support team to ensure quality and timely service
Need to take full responsibility of the site and should manage issues independently.
Responsible to timely elevation of the technical problems

Should be able to help user acceptance testing 

Skills Required:

  • Strong interpersonal skills.
  • Problem-solving attitude.
  • Excellent communication skills.
  • Aptitude for fostering positive relationships.
  • Teamwork and leadership skills  

 

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at webengage

6 recruiters
DP
Posted by Aashna Desai
Mumbai
1 - 4 yrs
₹4L - ₹7L / yr
Technical support
Tech Support
Troubleshooting
Software troubleshooting
Marketing Automation
+3 more
About us:
WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified and highly effective for consumer tech enterprises and SMBs. One of the hottest global SaaS companies, we’ve been recognized by G2 as a  Marketing Automation Leader in Asia 2021.
The platform helps brands drive more revenue from their existing customers and anonymous users through highly contextual, hyper-personalized engagement campaigns across 10 communication channels.
We are headquartered in MumbaiIndia, and have offices in DelhiBangalore, São Paulo, and Dubai.  We work with thousands of  brands worldwide , across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.
Learn more about us at  www.webengage.com
About the role:
  • Provide enterprise grade support to our clients over email and phone
  • Address core technical queries related to the product
  • Troubleshoot bugs faced by our clients. This typically involves working with REST APIs, APIs, HTML/CSS and Javascript
  • Perform cause analysis of customer issues via in-depth research and analysis using information from product logs and other databases
  • Collaborate with Engineering and Data Analytics to help solve customer issues and provide reports
  • Create and maintain internal documentation repositories
  • Triage incoming requests and enhance workflows to deal with incoming ticket volume
  • Ensure speedy resolution of issues while maintaining high customer satisfaction
You will have the opportunity to:
  • Be a part of an elite Technical Support team
  • Build partnerships and work with some of the biggest enterprise accounts across different domains like e-commerce, travel, insurance, banks, telecom etc
  • Core markets include US, Europe and SE Asia.
External Skills And Expertise
  • 1-2 years of experience providing enterprise support to Indian and Global clients (B2B SaaS)
  • Hands on experience with HTML/CSS,Javascript, REST APIs and APIs
  • Knowledge of Zendesk and JIRA is a plus
  • Excellent written and verbal communication skills
  • Ability to explain complex concepts through clear and accurate writing
  • People skills and having the gift of the gab to handle tricky situations
  • Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation
  • Flexibility of working in rotational shifts

Life at WebEngage:
  • We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
  • A highly inclusive work culture that promotes a relaxed, creative and productive environment.
  • Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
  • Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
Perks & Benefits:
  • Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!)
  • Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Explore more here:
Think you fit the bill? Come along, let’s redefine the future of Marketing Automation!
 
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at Axcess IT Ltd

1 video
1 recruiter
DP
Posted by Shabbir Ahmed
Mumbai
0 - 1 yrs
₹2L - ₹2.5L / yr
English Proficiency
Technical support
Customer Service
Customer Support
  • Raising support tickets to enable tracking and resolution of customer requests
  • Investigating and resolving customer complaints then closing support tickets
  • Maintaining a database of customer information
  • Escalating inquiries to the appropriate team, when necessary
  • Checking product or service availability
  • Assisting customers with registration or account creation
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Mumbai
1 - 10 yrs
₹4L - ₹7L / yr
SQL
Linux/Unix
Troubleshooting
Technical support

Designation- L1 Tech Support 

Location – Kharghar

Experience -  2 to 5 years

L1 Tech Support: BE/Btech only.

 

  • Must have minimum 2-3 years of support Experience on Financial transactions system
  • Monitor and verify program execution, identification and communication of processing variances(e.g. run time, record counts, etc.) and potential issues
  • Manage Production alerts and take necessary action as per the run-book
  • Creation of incident tickets, and follow-up until closure as per Standard Operational Procedure
  • Maintain and adhere production schedules to include ad-hoc requests
  • Stopping and starting system processes
  • Troubleshoot failures and determine best course of action
  • Internal Stakeholder communications with respect to the daily production cycles
  • Documenting all Operational activities (Known Error Database, reports, Troubleshooting steps, Operation manual, important mail communications)
  • SLA Adherence.
  • Good Understanding of SQL and scheduling.
  • Familiarity/Experience with UNIX, LINUX, Windows environments
  • Familiarity with scheduling and job monitoring tools
  • Must be able to do work in all 3 shifts (morning/afternoon/night

 

If interested, kindly share updated resume, current CTC and Expected CTC.

 

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at Capgemini

14 recruiters
Agency job
via Nu-Pie by Trisha Paul
Mumbai, Kolkata, Bengaluru (Bangalore)
4 - 6 yrs
₹6L - ₹11L / yr
Technical support
Tech Support
MS SQLServer
SSIS
Microsoft SSRS

Job Description - He/she  will be responsible to take care of vendor product support and maintenance, and If experience in MS SQL SSIS and SSRS is an additional advantage
Must Have Skill - MS SQL SSIS and SSRS
Good to have skill  - Good Communication, Team Builder, Logical Thinking
Delivery Skill - Hands on Database-MS SQL, Hands on SSIS and SSRS, communication skills, Common Tools such as Version Control tools, Build tools, continuous integration, production support tools

 

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Our client is a hi-tech IT product company.

Agency job
via fidelity it jobs by Abhishek Kumar
Mumbai
7 - 14 yrs
₹20L - ₹25L / yr
Technical support
Tech Support
Product support
Active Directory
Customer Support
+3 more
We are hiring for Permanent Opportunity for for L3 Product Support Engineers

Skills :-
- Operating systems - Windows Server/Windows Client.
- Hands on experience in troubleshooting Windows OS and application related issues.
Infrastructure technologies - AD (Active Directory), DNS, DHCP, IIS
- Good working knowledge of MS Office suite
-Strong foundation of Networking Principles.
- Web servers like Apache/Tomcat

Job Description : As a L3 Product Support, you will need to :
- Should have a minimum of 4+ years of L2 / L3 level Support experience.
- Should be able to interface with the customer's IT teams.
- Should have very good communication skills.
- The candidate should have a good understanding and working knowledge of Active Directory, Databases like Oracle/MSSQL, LDAP, J2EE web servers like Apache/Tomcat, SSL connectivity.
- Flexible and open to traveling as he/she may need to frequently travel to customer locations.
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at Arque Capital

2 recruiters
DP
Posted by Sonam Gupta
Mumbai
2 - 15 yrs
₹4L - ₹10L / yr
Technical support
Product support
FIX
Shell Scripting
Linux/Unix
+1 more
You will be part of our front office proprietary Algorithmic trading desk for Indian and global
markets. As a Technical Support engineer, you will analyze, troubleshoot, and fix the defects.
You will be responsible for end customer communication, understanding the issue they are
facing, analyzing the functional and technical areas of code impact, and fix the defects
reported. There would be small enhancements in the customer solutions built on top of core
products and you will be working on those items, also any consulting to end customer in case
they have any difficulties in understanding custom developed solution/features

Selected candidate’s day-to-day responsibilities include:
1. Technical support for various kinds of algorithmic trading strategies on the in-house trading
platform
2. Deploy trading software for new clients
3. Work with clients, sales and developers defining trading and technical requirements.

Other requirements:
1. 2+ years solid experience in either FIX support or trade support
2. Strong knowledge of Indian cash, futures & option markets required
3. Experience with financial front-end applications (preferably algorithmic
trading) in supporting traders
4. Demonstrate excellent customer service skills working with customers in high
stress situations on complex problems
5. Ability to work as a good team player with different internal business and IT
groups to communicate and resolve any technical issues
6. Basic knowledge of Linux, Shell scripting
7. Excellent writing and technical skills with proven experience writing high-
quality documentation for software applications
8. Strong knowledge of FIX protocol and testing procedures
9. Familiarity with C++, Java a plus
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