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Data Platform engineering at Uber is looking for a strong Technical Lead (Level 5a Engineer) who has built high quality platforms and services that can operate at scale. 5a Engineer at Uber exhibits following qualities: 

• Demonstrate tech expertise › Demonstrate technical skills to go very deep or broad in solving classes of problems or creating broadly leverageable solutions. 
• Execute large scale projects › Define, plan and execute complex and impactful projects. You communicate the vision to peers and stakeholders.
• Collaborate across teams › Domain resource to engineers outside your team and help them leverage the right solutions. Facilitate technical discussions and drive to a consensus.
• Coach engineers › Coach and mentor less experienced engineers and deeply invest in their learning and success. You give and solicit feedback, both positive and negative, to others you work with to help improve the entire team.
• Tech leadership › Lead the effort to define the best practices in your immediate team, and help the broader organization establish better technical or business processes.

What You’ll Do

• Build a scalable, reliable, operable and performant data analytics platform for Uber’s engineers, data scientists, products and operations teams.
• Work alongside the pioneers of big data systems such as Hive, Yarn, Spark, Presto, Kafka, Flink to build out a highly reliable, performant, easy to use software system for Uber’s planet scale of data. 
• Become proficient of multi-tenancy, resource isolation, abuse prevention, self-serve debuggability aspects of a high performant, large scale, service while building these capabilities for Uber's engineers and operation folks.

What You’ll Need

• 7+ years experience in building large scale products, data platforms, distributed systems in a high caliber environment.
• Architecture: Identify and solve major architectural problems by going deep in your field or broad across different teams. Extend, improve, or, when needed, build solutions to address architectural gaps or technical debt.
• Software Engineering/Programming: Create frameworks and abstractions that are reliable and reusable. advanced knowledge of at least one programming language, and are happy to learn more. Our core languages are Java, Python, Go, and Scala.
• Data Engineering: Expertise in one of the big data analytics technologies we currently use such as Apache Hadoop (HDFS and YARN), Apache Hive, Impala, Drill, Spark, Tez, Presto, Calcite, Parquet, Arrow etc. Under the hood experience with similar systems such as Vertica, Apache Impala, Drill, Google Borg, Google BigQuery, Amazon EMR, Amazon RedShift, Docker, Kubernetes, Mesos etc.
• Execution & Results: You tackle large technical projects/problems that are not clearly defined. You anticipate roadblocks and have strategies to de-risk timelines. You orchestrate work that spans multiple teams and keep your stakeholders informed.
• A team player: You believe that you can achieve more on a team that the whole is greater than the sum of its parts. You rely on others’ candid feedback for continuous improvement.
• Business acumen: You understand requirements beyond the written word. Whether you’re working on an API used by other developers, an internal tool consumed by our operation teams, or a feature used by millions of customers, your attention to details leads to a delightful user experience.

About the Role

We are looking for a proactive and detail-oriented Senior Site Reliability Engineer (SRE) to ensure the reliability, performance, and availability of our applications. The role involves monitoring production systems, troubleshooting issues, and collaborating with cross-functional teams to drive faster resolution and continuous improvement. You will play a key role in maintaining system stability and enhancing observability across our microservices-based platform.

Key Responsibilities

• Handle MFS application issues by investigating, troubleshooting, and escalating to engineering teams when needed
• Perform initial root cause analysis (RCA) and support resolution of recurring or moderately complex issues
• Ensure timely incident resolution in line with SLAs, including proper documentation of fixes and workarounds
• Identify and analyze system bottlenecks, and assist in deploying fixes via change management processes
• Collaborate with cross-functional teams (Development, SRE/DevOps, QA, Business) to resolve incidents and improve systems
• Use observability tools (Grafana, Loki, ELK) to monitor system health, availability, performance, and resiliency
• Participate in incident/severity calls, ensuring clear communication and coordination
• Develop and maintain knowledge bases, SOPs, and runbooks for standardized operations and troubleshooting

Required Skills & Experience

• Strong understanding of Linux/Unix systems for application support
• Hands-on experience troubleshooting applications in staging and production environments
• Ability to monitor system performance and identify root causes using logs and metrics
• Experience working with Kubernetes and microservices-based architectures
• Proficiency in observability and monitoring tools such as Grafana, Loki, and ELK (Elasticsearch, Logstash, Kibana)
• Familiarity with CI/CD practices and tools (e.g., Jenkins, GitOps)
• Experience in API testing and validation using tools like Postman and Swagger/OpenAPI
• Hands-on experience with PostgreSQL and MongoDB for troubleshooting and ad-hoc reporting
• Experience with ticketing and documentation tools such as Jira and Confluence
• Minimum 4+ years of experience in application support or reliability engineering

Education & Certifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Relevant certifications (Cloud, Kubernetes, Microservices) are a plus

Work Schedule

• Willingness to work in a 24x7 environment, including weekends and on-call rotations

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

• Strong Database Management Systems (DBMS) & Software Development Profile
• Mandatory (Experience): Must have 4+ years of industry experience in DBMS & Software Development with expertise in Data Engineering.
• Mandatory (Skills 1): Must have strong experience relational databases like MySQL, PostgreSQL, Oracle and NoSQL systems like MongoDB, Cassandra
• Mandatory (Skills 2): Must have Hands-on experience with query optimization, database design, data warehousing, database security, normalization, indexing, and performance tuning
• Mandatory (Skills 3): Must have Hands-on experience with managed cloud database services such as AWS RDS, Azure SQL, or Google Cloud Spanner

Preferred

• Preferred (Skills 1): Prior experience as a DBMS instructor, trainer, or tutor with excellent communication and presentation skills
• Preferred (Skills 2): Certifications in database technologies like Oracle DBA, Microsoft SQL Server, AWS Certified Database Specialist are a plus

Job Title:

Senior Business Development Executive (Women Candidates Only)

Location: Coimbatore, Tamil Nadu

Industry: E-commerce / Digital Marketing / Software Solutions

Experience: 6+ Years

Employment Type: Full-time

About the Role:

We are looking for a dynamic and experienced Business Development Executive (Female) with a strong background in e-commerce, digital marketing, and software solutions. The ideal candidate will be fluent in English, have excellent communication and negotiation skills, and a proven track record of driving business growth.

Key Responsibilities:

• Identify, develop, and close new business opportunities in the e-commerce and digital space.
• Build strong client relationships and maintain long-term partnerships.
• Develop and execute strategic sales plans to achieve business targets.
• Generate leads through networking, online research, industry events, and cold outreach.
• Collaborate with internal teams (marketing, product, tech) to deliver tailored solutions to clients.
• Conduct market research to identify new trends, customer needs, and competitor activity.
• Prepare and deliver compelling business proposals, presentations, and pitches.
• Achieve monthly, quarterly, and annual sales targets.

Requirements:

• Minimum 6 years of experience in Business Development or Sales, preferably in e-commerce, digital marketing, or software services.
• Strong command of English – both written and verbal.
• Proven track record of meeting or exceeding sales targets.
• Excellent communication, interpersonal, and presentation skills.
• Strong negotiation and closing skills.
• Tech-savvy, with a good understanding of digital marketing tools, SaaS products, and online platforms.
• Self-motivated, proactive, and result-oriented.
• Willingness to work from Coimbatore.

Preferred Qualifications:

• Bachelor's or Master’s degree in Business, Marketing, or related fields.
• Knowledge of CRM tools (e.g., HubSpot, Zoho CRM).
• Prior experience working with e-commerce platforms or software product companies.

Why Join Us?

• Women-centric workplace promoting leadership and career growth.
• Dynamic and inclusive work culture.
• Opportunity to work with innovative e-commerce and tech solutions.
• Attractive incentives and performance-based bonuses.

How to Apply:

Send your resume: https://forms.gle/nPFGgSgjap3ZpLxj6

Founding Engineer:

As a Founding Engineer, you'll be responsible for designing, building, and launching our product to customers. Specifically,

• Since our team is lean and we plan to keep it that way - you’ll be one of the first five engineers in leading the zero-to-one journey of a product our customers are hungry for
• Lead technical design and implementation of the frontend and backend of the product with coaching and mentorship from world-class technical architects
• Have knowledge of (or learn) how to work with Shopify’s CLI
• Iterate quickly to create delightful user experiences, working closely with customers/ design partners
• Help us hire a world-class engineering team in the months ahead
• Our team is currently fully remote (with offices to be opened in Bangalore and Mumbai over next few months) and cross-border across San Francisco, Boston, and India - help us cultivate a remote-first, inclusive, diverse, and friendly culture
• Work directly with the founders with an ownership mindset

Skills and Experience:

• Prior experience working with backend tech stacks (e.g. Spring Boot, Ruby on Rails, Django, Laravel)
• Experience with service service-oriented architecture, writing REST APIs, unit testing, and architectural design
• Understanding of modern web stacks and architecture (HTTP, REST, GraphQL, WebSockets)
• Experience with SQL and NoSQL databases and other technologies (e.g. Mysql, Redis, Kafka)
• Prior experience working with frontend tech stacks (e.g. React, Angular, Vue.js)
• Prior experience working with frontend UI frameworks (e.g. Bootstrap, Tailwind CSS)

About the Company:

Watch Your Health is an engagement and retention company that leverages health as a platform to drive customer loyalty and business growth. We provide AI-driven digital solutions designed for insurance providers, corporates, and healthcare businesses, helping them enhance user engagement and retention. Through personalized wellness programs, data analytics, and digital interventions, we enable organizations to create meaningful customer interactions, improve health outcomes, and strengthen long-term relationships.

Role Overview:

We are seeking a proactive, organized, and resourceful Personal Secretary to support the Managing Director. The ideal candidate will be a master of multitasking, discretion, and time management, ensuring the MD’s professional life runs smoothly and efficiently.

Key Responsibilities (KRA):

• Calendar & Schedule Management:
• Manage and maintain the Managing Director’s daily schedule, including meetings, appointments, and travel plans.
• Coordinate internal and external meetings, ensuring time optimization.
• Set timely reminders for meetings, deadlines, and follow-ups.
• Administrative & Secretarial Support:
• Maintain to-do lists and ensure timely completion of all tasks.
• Handle email correspondence and phone calls as required.
• Prepare reports, presentations, and briefing materials.
• Coordinate travel arrangements, hotel bookings, and itinerary planning.
• Meeting Coordination:
• Prepare meeting agendas, minutes, and action plans.
• Ensure the MD is briefed and ready for all engagements.
• Follow up on delegated tasks and ensure closure.
• Confidentiality & Professionalism:
• Handle all information with a high degree of confidentiality and discretion.
• Be a point of contact for stakeholders and ensure a polished representation of the MD’s office.
• Ad Hoc & Special Assignments:
• Assist in personal and professional tasks as and when required.
• Take on additional responsibilities to support the executive office dynamically.

Qualifications & Skills:

• Bachelor’s degree in business administration, Communications, or related field preferred.
• 0-3 years of experience in a similar executive assistant or secretarial role.
• Exceptional organizational and multitasking skills.
• Proficiency in MS Office Suite (Outlook, Word, Excel, PowerPoint).
• Strong written and verbal communication.
• Ability to maintain confidentiality and work with discretion.
• High attention to detail and a proactive approach to problem-solving.

What We Offer:

• A fast-paced, high-impact work environment.
• Direct exposure to top leadership.
• Opportunities for growth and skill development.
• A dynamic and collaborative team culture.

Job Function – Quality Director

Specialization – Quality

Industry - BPO

Salary Increment - As per company policy

Experience - Minimum 2 years as Sr. Manager – Quality / Preferred  director role

Level – L 5

Location - Gurgaon

Key Skills

• Ability to motivate and inspire new & existing Team mates
• Must have a strong eye for detail and a thorough understanding of client expectations
• Must display positive energy, service oriented attitude towards all teammates.
• Strong managerial, organizational, prioritization and leadership skills
• Solid language fluency required (enunciation, clarity and professionalism)

Job Description:

This role is responsible for:

• Client interactions
• Manage and develop improvement plans in liaison with other department(s)
• Effective resource utilization
• Meeting & exceeding defined KPIs
• Able to motivate team members.
• Manage Quality Team member and help them in performance improvement
  • Effective resource utilization
  • Meeting & exceeding defined KPIs
  • Able to motivate team members
  • Initiate KPI projects, Automation project, CJMs

• Initiate metric improvement activities/projects
• Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
• Assures effective process and policy mechanisms are in place
• Develops and assures compliance with the Service Level Agreements between internal and external customers
• Assures confidentiality and integrity of data
• Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
• To oversee risk management activities across the Program
• Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements.  This includes a system of education and training to promote compliance awareness.
• Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
• Create and manage all reporting requirement for the program for both internal and external requirements
• Coach Technical Support Executives on the evaluations done
• Run analysis on contact evaluations and highlight trends
• Coach agents based on evaluation trends to improve their technical capabilities
• Use trends to identify training needs and developing action plans
• Help technical support executive to understand appropriate troubleshooting approach
• Participate in calibration sessions with Quality/Operations
• Maintain current understanding of program strategies
• Support management focus on review of key drivers, metrics and operational processes that drive KPI results
• Demonstrate commitment to program internal customer satisfaction

Desired Candidate Profile:

• Graduate or post graduate degree/diploma (10+2+3) in a any stream
• Excellent command over English (Verbal & Written)
• Min 2 years as Quality Sr. Manager / or director role with domain expertise
• Min 6 - 8 years of overall experience in Quality function
• Minimum 8 - 10 Years of total Experience in handling BPO business
• Basic Computer skills required
• Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
• Should have basis knowledge on statistical knowledge

1. Cold Calling to prospective leads & convert them into clients
2. Business Development ideation & execution
3. Freeze the Client Deal
4. Populate & furnish the required documentation – Client Contract. Creative Forms, Project Details & Invoicing Details
5. Follow-up & Closure on generated leads across multiple mediums
6. Arrange client Meetings
7. Pitching , Negotiating & Closure with Clients
8. Client Servicing
9. Client Relationship Management
10. Generating Sales Report
11. Payment track – Ensuring the payment compliance as per the CC Timeline
12. Coordinating with accounts team for payment
13. Pre Event-On Event-Post Event coordination with client for an end to end experience
14. Constantly searching for new ideas & concepts
15. Competitive analysis with regards to the market happenings
16. Market research about the new trends & innovations