Automation Tester

3-6 years of experience in Functional testing with good foundation in technical expertise.

Experience in Capital Markets domain is MUST.

Exposure to API testing tools like SoapUI and Postman.

Well versed with SQL

Hands on experience in debugging issues using Unix commands.

Basic understanding of XML and JSON structures

Knowledge of Finesse is good to have

The role reports to the Head of Customer Support, and the position holder is part of the Product Team.

Main objectives of the role

·    Focus on customer satisfaction with the product and provide the first-line support.

Specialisation

·    Customer Support

·    SaaS

·    FMCG/CPG

Key processes in the role

·    Build extensive knowledge of our SAAS product platform and support our customers in using it.

·    Supporting end customers with complex questions.

·    Providing extended and elaborated answers on business & “how to” questions from customers.

·    Participating in ongoing education for Customer Support Managers.

·    Collaborate and communicate with the Development teams, Product Support and Customers

Requirements

·    Bachelor’s degree in business, IT, Engineering or Economics.

·    4-8 years of experience in a similar role in the IT Industry.

·    Solid knowledge of SaaS (Software as a Service).

·    Multitasking is your second nature, and you have a proactive + Customer First mindset.

·    3+ years of experience providing support for ERP systems, preferably SAP.

·    Familiarity with ERP/SAP integration processes and data migration.

·    Understanding of ERP/SAP functionalities, modules and data structures.

·    Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.

·    Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.

·    Profound understanding of the support processes.

·    Should know where to route tickets further and know how to manage customer escalations.

·    Outstanding customer service skills.

·    Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.

Excellent verbal and written communication skills in the English language

Role Description

• Excellent knowledge in Web development using PHP, Codeigniter,Laravel and MySQL
• Experience in third-party rest APIs integration.
• Knowledge in Shopify,Wordpress is an additional advantage.
•  Experience in CRM (ZOHO,Salesforce) is an added benefit.
• Good knowledge of CSS / JavaScript / HTML/ Bootstrap

Qualifications

• Computer Science and Software Development skills
• Back-End Web Development expertise
• Programming and Object-Oriented Programming (OOP) knowledge
• Bachelor's degree in Computer Science or related field
• Strong problem-solving and analytical skills
• Experience with web application design and development
• Ability to work both independently and collaboratively

• Responsible for recruitment cycle which includes Screening resumes, coordinating & conducting interviews.
• Resourcing suitable candidates through different sources, such as: Using job portals, Employee referrals, Database, References, Networking.
• Posting Jobs and Fetching Resumes from Job Portals. 
• Salary Negotiation with candidate.
• Performs detailed reference checking and/or reference analysis of selected candidates. 
• Extends offers of employment to selected candidates within the guidelines of compensation policy. 
• Other documentation which includes: validations of certificates & documents, training arrangements, briefing of company policies and rules & regulations.
• Managing welfare measures, HR - Management initiatives, employee get together, team building activities etc. to enhance motivation levels, productivity and relationship building.

• Desire to explore new technology and break new ground.
• Are passionate about Open Source technology, continuous learning, and innovation.
• Have the problem-solving skills, grit, and commitment to complete challenging work assignments and meet deadlines.

Qualifications

• Engineer enterprise-class, large-scale deployments, and deliver Cloud-based Serverless solutions to our customers.
• You will work in a fast-paced environment with leading microservice and cloud technologies, and continue to develop your all-around technical skills.
• Participate in code reviews and provide meaningful feedback to other team members.
• Create technical documentation.
• Develop thorough Unit Tests to ensure code quality.

Skills and Experience

• Advanced skills in troubleshooting and tuning AWS Lambda functions developed with Java and/or Python.
• Experience with event-driven architecture design patterns and practices
• Experience in database design and architecture principles and strong SQL abilities
• Message brokers like Kafka and Kinesis
• Experience with Hadoop, Hive, and Spark (either PySpark or Scala)
• Demonstrated experience owning enterprise-class applications and delivering highly available distributed, fault-tolerant, globally accessible services at scale.
• Good understanding of distributed systems.
• Candidates will be self-motivated and display initiative, ownership, and flexibility.

Preferred Qualifications

• AWS Lambda function development experience with Java and/or Python.
• Lambda triggers such as SNS, SES, or cron.
• Databricks
• Cloud development experience with AWS services, including:
• IAM
• S3
• EC2
• AWS CLI
• API Gateway
• ECR
• CloudWatch
• Glue
• Kinesis
• DynamoDB
• Java 8 or higher
• ETL data pipeline building
• Data Lake Experience
• Python
• Docker
• MongoDB or similar NoSQL DB.
• Relational Databases (e.g., MySQL, PostgreSQL, Oracle, etc.).
• Gradle and/or Maven.
• JUnit
• Git
• Scrum
• Experience with Unix and/or macOS.
• Immediate Joiners

Nice to have:

• AWS / GCP / Azure Certification.
• Cloud development experience with Google Cloud or Azure