Automation Tester

Job Title: Customer Relationship Manager

Company: ICICI Lombard

Industry: Insurance

Location: Navi Mumbai

Experience Level: Mid-Level (1–5 Years Preferred)

Employment Type: Full-Time

About ICICI Lombard:

ICICI Lombard is one of India's most trusted private sector general insurance companies, known for delivering innovative and customer-centric insurance solutions. Our mission is to protect what matters most with integrity, responsiveness, and a passion for service excellence.

Role Summary:

We are seeking a highly motivated and customer-oriented Customer Relationship Manager to join our team. In this role, you will be responsible for developing long-term relationships with customers, ensuring high levels of client satisfaction, and contributing to business growth through excellent service, cross-selling, and retention strategies.

Key Responsibilities:

Build and maintain strong, long-lasting customer relationships through regular interactions.

Act as a primary point of contact for assigned clients, ensuring top-tier service delivery.

Understand customer needs to recommend tailored insurance solutions.

Handle and resolve customer issues, complaints, and service requests efficiently.

Coordinate with internal departments (sales, underwriting, claims, etc.) to resolve client concerns.

Promote product offerings and suggest suitable add-ons or renewals based on profiles.

Maintain up-to-date knowledge of products, services, regulations, and industry trends.

Ensure customer satisfaction targets and relationship metrics are met or exceeded.

Required Skills and Qualifications:

-2–5 years of experience in customer relationship management, preferably in the insurance or BFSI sector.

-Strong interpersonal and communication skills.

-Ability to manage multiple clients/accounts effectively.

-Familiarity with CRM tools and customer engagement strategies.

-Problem-solving mindset with a customer-first approach.

-Graduate degree in any discipline. PG in Marketing/Finance is a plus.

Preferred Skills:

-Experience in general insurance or financial products.

-Fluency in English, Hindi, and regional languages.

-Strong negotiation skills and a proactive attitude.

Work Location: 12th Floor Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Opp. Vashi Station Vashi, Navi Mumbai- 400705

Shift Timing: Rotational Shifts

Strong proficiency in at least one major cloud platform - Azure, GCP(Primary) or AWS. Azure + GCP (Secondary) preferred.  Having proficiency in all 3 is a significant plus.

· Design, develop, and maintain cloud-based applications and infrastructure across various cloud platforms.

· Select and configure appropriate cloud services based on specific project requirements and constraints. 

· Implement infrastructure automation with tools like Terraform and Ansible. 

· Write clean, efficient, and well-documented code using various programming languages. (Python (Required), Knowledge of Java, C#, JavaScript is a plus). 

· Implement RESTful APIs and microservices architectures. 

· Utilize DevOps practices for continuous integration and continuous delivery (CI/CD). 

· Design, configure, and manage scalable and secure cloud infrastructure for MLOps. 

· Monitor and optimize cloud resources for performance and cost efficiency. 

· Implement security best practices throughout the development lifecycle. 

· Collaborate with developers, operations, and security teams to ensure seamless integration and successful deployments. 

· Stay up-to-date on the latest cloud technologies, MLOps tools and trends 

· Strong analytical and problem-solving skills.

Key Responsibilities :

- Design, develop, and maintain applications using Java and Kotlin

- Write clean, scalable, and efficient code

- Build and consume RESTful APIs and microservices

- Participate in all phases of the software development lifecycle

- Work with databases like MySQL, PostgreSQL, or MongoDB

- Collaborate with cross-functional teams including Product, QA, and DevOps

- Conduct unit testing and assist in code reviews

- Troubleshoot and debug applications

- Ensure application performance, security, and scalability

Required Skills :

- Strong programming experience in Java (Core/Advanced)

- Experience in Kotlin

- Solid understanding of OOP concepts, design patterns, and data structures

- Experience with frameworks such as Spring Boot, Ktor, or Android SDK

- Proficient in building and consuming RESTful APIs

- Familiarity with Git, JIRA, and CI/CD tools

- Basic knowledge of unit testing frameworks like JUnit or Mockito

We are looking for an exceptionally talented Lead data engineer who has exposure in implementing AWS services to build data pipelines, api integration and designing data warehouse. Candidate with both hands-on and leadership capabilities will be ideal for this position.

Qualification: At least a bachelor’s degree in Science, Engineering, Applied Mathematics. Preferred Masters degree

Job Responsibilities:

• Total 6+ years of experience as a Data Engineer and 2+ years of experience in managing a team

• Have minimum 3 years of AWS Cloud experience.

• Well versed in languages such as Python, PySpark, SQL, NodeJS etc

• Has extensive experience in the real-timeSpark ecosystem and has worked on both real time and batch processing

• Have experience in AWS Glue, EMR, DMS, Lambda, S3, DynamoDB, Step functions, Airflow, RDS, Aurora etc.

• Experience with modern Database systems such as Redshift, Presto, Hive etc.

• Worked on building data lakes in the past on S3 or Apache Hudi

• Solid understanding of Data Warehousing Concepts

• Good to have experience on tools such as Kafka or Kinesis

• Good to have AWS Developer Associate or Solutions Architect Associate Certification

• Have experience in managing a team

Job Responsibilities:

• Assist in the design, development, and maintenance of high-quality Android applications using Java/Kotlin.
• Work with Android Studio to write clean, efficient, and well-documented code.
• Implement and adhere to MVVM (Model-View-ViewModel) architectural patterns to ensure scalable and maintainable applications.
• Utilize Data Binding to streamline UI development and improve code readability.
• Develop user interfaces with a strong understanding of various Layouts (ConstraintLayout, LinearLayout, RelativeLayout, etc.) and responsive design principles.
• Integrate applications with RESTful Webservices using libraries like Retrofit to connect with backend services and handle data efficiently.
• Gain experience in interacting with databases, including basic operations with SQLite Database (Creating, Updating/Querying) for local data storage and understanding of server-side data interaction.
• Apply Debugging Skills using tools such as Logcat, Android Debugger (Debug), and Lint for identifying and resolving issues, and optimizing application performance.
• Leverage Plugin Tools like ADB Idea, Codata, and Lombok Plugin (if applicable) to enhance development workflow and productivity.
• Work with various Android APIs to implement new features and functionality.
• Participate in Testing the Android Application, including unit testing and collaborating with QA for functional and integration testing.
• Perform Lint for Code Inspection to ensure code quality, consistency, and adherence to best practices.
• Learn and apply fundamental Design Patterns (e.g., Singleton, Observer) in Android development.
• Collaborate effectively with cross-functional teams, including product managers, UI/UX designers, and backend developers, to define, design, and ship new features.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency and improve application performance.
• Stay up-to-date with the latest Android development trends and best practices.

Required Skills and Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
• 0-2 years of hands-on experience in Android application development.
• Solid understanding of Android SDK and Android Studio.
• Proficiency in at least one of the primary Android programming languages: Java or Kotlin.
• Familiarity with MVVM architecture.
• Basic knowledge of Data Binding.
• Understanding of various Android Layouts.
• Exposure to SQLite Database and concepts of server-side interaction.
• Familiarity with Retrofit for API consumption.
• Demonstrated Debugging Skills using relevant Android tools.
• Awareness of common Plugin Tools for Android development.
• Basic understanding of Android APIs.
• Knowledge of RESTful Webservices principles.
• Experience with testing methodologies for Android applications.
• Ability to use Lint for Code Inspection.
• Eagerness to learn and apply Design Patterns.
• Strong problem-solving abilities and attention to detail.
• Excellent communication and teamwork skills.
• A portfolio of personal or academic Android projects is a strong plus.

You will:

• Create highly scalable AWS micro-services utilizing cutting edge cloud technologies.
• Design and develop Big Data pipelines handling huge geospatial data.
• Bring clarity to large complex technical challenges.
• Collaborate with Engineering leadership to help drive technical strategy.
• Project scoping, planning and estimation.
• Mentor and coach team members at different levels of experience.
• Participate in peer code reviews and technical meetings.
• Cultivate a culture of engineering excellence.
• Seek, implement and adhere to standards, frameworks and best practices in the industry.
• Participate in on-call rotation.

You have:

• Bachelor’s/Master’s degree in computer science, computer engineering or relevant field.
• 5+ years of experience in software design, architecture and development.
• 5+ years of experience using object-oriented languages (Java, Python).
• Strong experience with Big Data technologies like Hadoop, Spark, Map Reduce, Kafka, etc.
• Strong experience in working with different AWS technologies.
• Excellent competencies in data structures & algorithms.

Nice to have:

• Proven track record of delivering large scale projects, and an ability to break down large tasks into smaller deliverable chunks
• Experience in developing high throughput low latency backend services
• Affinity to spatial data structures and algorithms.
• Familiarity with Postgres DB, Google Places or Mapbox APIs