customer relationship manager

at DogNation

customer relationship manager

DogNation

Company

Home

customer relationship manager

at DogNation

Posted by varun vinayakumar

2 - 3 yrs

₹3L - ₹4L / yr

bellandur

Skills

Escalation management

Customer Relationship Management (CRM)

emotional quotient and ideally should have been a pet parent having genuine love for dogs.We are seeking a skilled and experienced CRM Executive to join our team at a DogNation. The CRM executive will be responsible for developing and implementing strategies to increase customer loyalty, retention, and satisfaction through effective management of customer data and interactions. The ideal candidate will have a deep understanding of customer behavior and have a passion for providing exceptional customer service.

Roles & Responsibilities

Develop and implement CRM strategies to increase customer retention, loyalty, and satisfaction. This may involve developing loyalty programs, creating personalized messaging, and analyzing customer data to identify opportunities for improvement.
The CRM Executive will need to work closely with the marketing team to develop targeted and personalized campaigns that are designed to increase customer engagement and drive sales. This may involve segmenting the customer database based on customer behavior and developing campaigns that are tailored to each segment.
The CRM Executive will be responsible for analyzing customer data to identify trends and opportunities for improvement. This may involve analyzing customer behavior, purchase patterns, and engagement levels to identify areas where improvements can be made.
The CRM Executivewill be responsible for developing and maintaining customer databases to ensure data accuracy. This may involve implementing data quality checks, creating data cleansing processes, and ensuring that customer data is up-to-date and accurate.
The CRM Executivewill need to work with cross-functional teams to ensure seamless customer experiences across all touchpoints. This may involve collaborating with customer service teams, marketing teams, and sales teams to ensure that the customer experience is consistent and positive.
The CRM Executivewill be responsible for managing customer feedback and ensuring timely resolution of issues. This may involve developing processes for handling customer complaints, monitoring customer feedback channels, and collaborating with customer service teams to address issues in a timely manner.
The CRM Executive will need to monitor and report on key performance metrics related to customer retention and satisfaction. This may involve tracking customer engagement levels, retention rates, and customer satisfaction scores, and providing regular reports to senior management.
The CRM Executivewill need to stay up-to-date on industry trends and best practices in CRM. This may involve attending industry events, reading industry publications, and networking with other professionals in the field to stay informed about emerging trends and best practices.
Set KPIs to measure campaign results, drive insights and recommendations and communicate these clearly and accurately back to the business, helping to inform business decisions and future campaigns iterations
The right candidate must have excellent attention to detail. Whether it's managing customer data or following strict instructions for dog care, attention to detail is essential to avoid errors and provide high-quality service.
The right candidate should have a passion for dogs, should have a high emotional quotient and ideally should have been a pet parent having genuine love for dogs.

emotional quotient and ideally should have been a pet parent having genuine love for dogs.We are seeking a skilled and experienced CRM Executive to join our team at a DogNation. The CRM executive will be responsible for developing and implementing strategies to increase customer loyalty, retention, and satisfaction through effective management of customer data and interactions. The ideal candidate will have a deep understanding of customer behavior and have a passion for providing exceptional customer service.

Roles & Responsibilities

Develop and implement CRM strategies to increase customer retention, loyalty, and satisfaction. This may involve developing loyalty programs, creating personalized messaging, and analyzing customer data to identify opportunities for improvement.
The CRM Executive will need to work closely with the marketing team to develop targeted and personalized campaigns that are designed to increase customer engagement and drive sales. This may involve segmenting the customer database based on customer behavior and developing campaigns that are tailored to each segment.
The CRM Executive will be responsible for analyzing customer data to identify trends and opportunities for improvement. This may involve analyzing customer behavior, purchase patterns, and engagement levels to identify areas where improvements can be made.
The CRM Executivewill be responsible for developing and maintaining customer databases to ensure data accuracy. This may involve implementing data quality checks, creating data cleansing processes, and ensuring that customer data is up-to-date and accurate.
The CRM Executivewill need to work with cross-functional teams to ensure seamless customer experiences across all touchpoints. This may involve collaborating with customer service teams, marketing teams, and sales teams to ensure that the customer experience is consistent and positive.
The CRM Executivewill be responsible for managing customer feedback and ensuring timely resolution of issues. This may involve developing processes for handling customer complaints, monitoring customer feedback channels, and collaborating with customer service teams to address issues in a timely manner.
The CRM Executive will need to monitor and report on key performance metrics related to customer retention and satisfaction. This may involve tracking customer engagement levels, retention rates, and customer satisfaction scores, and providing regular reports to senior management.
The CRM Executivewill need to stay up-to-date on industry trends and best practices in CRM. This may involve attending industry events, reading industry publications, and networking with other professionals in the field to stay informed about emerging trends and best practices.
Set KPIs to measure campaign results, drive insights and recommendations and communicate these clearly and accurately back to the business, helping to inform business decisions and future campaigns iterations
The right candidate must have excellent attention to detail. Whether it's managing customer data or following strict instructions for dog care, attention to detail is essential to avoid errors and provide high-quality service.
The right candidate should have a passion for dogs, should have a high emotional quotient and ideally should have been a pet parent having genuine love for dogs.

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About DogNation

Founded :

2021

Type :

Services

Size :

0-20

Stage :

Profitable

About

N/A

Company social profiles

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Team Management

+4 more

We are looking for a bright and exceptional Engineering Lead to join our Hyderabad based Technology team. The role involves building complex next-generation products used by our clients and architecting solutions to support new technologies and business initiatives.
What you’ll do:
• Active participation in design, development, delivery, and maintenance of software projects/products

• Help the team translate the business requirements into R&D tasks

• Work with product groups to outline project deliverables and help manage the roadmap of the R&D tasks

• Act as a point of contact for managing and driving production defects & stability improvements to resolution

• Tailor processes to help manage time-sensitive issues and bring them to appropriate closure

• Engage and lead a team of highly talented technologists

What you’ll need:
• A bachelor’s degree in Computer Science with 6-8 years of experience, Fintech domain is a plus

• Demonstrated contribution to the end-to-end delivery of enterprise-grade software

• Proficiency in Java or equivalent object-oriented languages, coupled with design and SOA

• Hands-on experience in enterprise application development, coupled with knowledge of frameworks & tools like/equivalent to spring, mybatis, git, gradle

• Experience in at least one shell scripting language, SQL, and data modeling skills

• Experience in cloud technologies is a plus

• Strong technology acumen, knowledge of software engineering process, design knowledge and architecture intelligence

• Attention to detail and quality, and the ability to work well in and across teams

• Ability to advocate & influence multiple stakeholders

• Excellent analytical and reasoning skills

• Ability to learn new domains and deliver output

• Experience in leading a team of highly skilled engineers

• Strong communication skills

The role is similar to TL but involves leading a team with experience in project delivery.

Experience in scalable architecture/distributed systems, with Kafka/RabbitMQ, etc is also required for EL role

Strong in Java/Python and OOAD

Fund Accounting + Banking domain profiles are preferred

• Help the team translate the business requirements into R&D tasks

• Work with product groups to outline project deliverables and help manage the roadmap of the R&D tasks

• Act as a point of contact for managing and driving production defects & stability improvements to resolution

• Tailor processes to help manage time-sensitive issues and bring them to appropriate closure

• Engage and lead a team of highly talented technologists

What you’ll need:
• A bachelor’s degree in Computer Science with 6-8 years of experience, Fintech domain is a plus

• Demonstrated contribution to the end-to-end delivery of enterprise-grade software

• Proficiency in Java or equivalent object-oriented languages, coupled with design and SOA

• Hands-on experience in enterprise application development, coupled with knowledge of frameworks & tools like/equivalent to spring, mybatis, git, gradle

• Experience in at least one shell scripting language, SQL, and data modeling skills

• Experience in cloud technologies is a plus

• Strong technology acumen, knowledge of software engineering process, design knowledge and architecture intelligence

• Attention to detail and quality, and the ability to work well in and across teams

• Ability to advocate & influence multiple stakeholders

• Excellent analytical and reasoning skills

• Ability to learn new domains and deliver output

• Experience in leading a team of highly skilled engineers

• Strong communication skills

The role is similar to TL but involves leading a team with experience in project delivery.

Experience in scalable architecture/distributed systems, with Kafka/RabbitMQ, etc is also required for EL role

Strong in Java/Python and OOAD

Fund Accounting + Banking domain profiles are preferred

NodeJS Developer

at Doxtro Technologies

1 recruiter

Posted by Sai Chaitanya

Chennai

3 - 7 yrs

₹4L - ₹6L / yr

MEAN Stack

Javascript

AngularJS (1.x)

Amazon Web Services (AWS)

Express

+3 more

Doxtro is a "funded" healthcare startup based out of Chennai. We're trying to revolutionize how patients consult with doctors online, by helping users take charge of their health and allowing them to consult doctors from the comfort of their home. We're looking for a MEAN/Node.js developer to take ownership of the entire Technology stack of Doxtro and help Doxtro reach the next million users, using the existing MEAN/Node.js architecture. Responsibilities: - Work with the founders and collaborate with the design and teach team to build the new version of Doxtro architechture - Design, Architect and Code the new robust, secured and scalable version of Doxtro Skills and Qualifications: - Experience building, shipping and scaling two or more fullstack systems/applications built on MEAN/Node.js - Excelled either as a Senior Developer / Tech Lead - Extensive experience in MEAN/Node.js and building restful APIs - Experience in Socket.io and MongodDB - Experience in Ember.js or Angular.js - Experience in using version Control Systems like Git - Experience in deploying on AWS Job Perks: - An awesome working environment with flexible work timings. - The chance to build healthcare products that touch lives of people. - Free snacks, unlimited Tea and Coffee - A bunch of super young and passionate team members

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