- emotional quotient and ideally should have been a pet parent having genuine love for dogs.We are seeking a skilled and experienced CRM Executive to join our team at a DogNation. The CRM executive will be responsible for developing and implementing strategies to increase customer loyalty, retention, and satisfaction through effective management of customer data and interactions. The ideal candidate will have a deep understanding of customer behavior and have a passion for providing exceptional customer service.
Roles & Responsibilities
- Develop and implement CRM strategies to increase customer retention, loyalty, and satisfaction. This may involve developing loyalty programs, creating personalized messaging, and analyzing customer data to identify opportunities for improvement.
- The CRM Executive will need to work closely with the marketing team to develop targeted and personalized campaigns that are designed to increase customer engagement and drive sales. This may involve segmenting the customer database based on customer behavior and developing campaigns that are tailored to each segment.
- The CRM Executive will be responsible for analyzing customer data to identify trends and opportunities for improvement. This may involve analyzing customer behavior, purchase patterns, and engagement levels to identify areas where improvements can be made.
- The CRM Executivewill be responsible for developing and maintaining customer databases to ensure data accuracy. This may involve implementing data quality checks, creating data cleansing processes, and ensuring that customer data is up-to-date and accurate.
- The CRM Executivewill need to work with cross-functional teams to ensure seamless customer experiences across all touchpoints. This may involve collaborating with customer service teams, marketing teams, and sales teams to ensure that the customer experience is consistent and positive.
- The CRM Executivewill be responsible for managing customer feedback and ensuring timely resolution of issues. This may involve developing processes for handling customer complaints, monitoring customer feedback channels, and collaborating with customer service teams to address issues in a timely manner.
- The CRM Executive will need to monitor and report on key performance metrics related to customer retention and satisfaction. This may involve tracking customer engagement levels, retention rates, and customer satisfaction scores, and providing regular reports to senior management.
- The CRM Executivewill need to stay up-to-date on industry trends and best practices in CRM. This may involve attending industry events, reading industry publications, and networking with other professionals in the field to stay informed about emerging trends and best practices.
- Set KPIs to measure campaign results, drive insights and recommendations and communicate these clearly and accurately back to the business, helping to inform business decisions and future campaigns iterations
- The right candidate must have excellent attention to detail. Whether it's managing customer data or following strict instructions for dog care, attention to detail is essential to avoid errors and provide high-quality service.
- The right candidate should have a passion for dogs, should have a high emotional quotient and ideally should have been a pet parent having genuine love for dogs.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Java
Spring Boot
Angular (2+)We are seeking skilled and experienced Java Full Stack Developers to join our engineering team. The ideal candidate will have strong backend expertise in Java, Spring Boot, Microservices and hands-on frontend experience with Angular (version 11 or higher). This role requires the ability to build scalable, high-performance applications while working closely across teams such as Product, QA, and Architecture.
Responsibilities
- Develop, test, and deploy scalable and robust backend services using Java, Spring Boot, and Microservices.
- Build responsive, user-friendly web applications using Angular (v11+).
- Collaborate with architects and team members to design scalable, maintainable, and efficient systems.
- Contribute to system architecture discussions for microservices, APIs, and integrations.
- Implement and maintain RESTful APIs for seamless frontend-backend interaction.
- Optimize application performance and perform debugging across the full stack.
- Write clean, reusable, and maintainable code following engineering best practices.
- Work cross-functionally with UI/UX, Product Management, QA, and DevOps teams.
- Mentor junior engineers (for senior positions).
Mandatory Skills
Backend:
- Java / Java 8
- Spring Boot
- Spring Framework
- Microservices
- REST API development
- SQL (MySQL or similar relational database)
Frontend:
- Angular 11 or higher (mandatory)
- TypeScript, JavaScript
- HTML, CSS
- Note: React or other frameworks are not accepted
Other Mandatory Skills:
- Strong experience working in Linux-based systems
- Ability to troubleshoot issues across the full stack
- Understanding of scalable architecture principles
Preferred Skills
- Experience in Fintech / Payments / Banking domain
- Knowledge of caching, performance optimization, and security best practices
- Exposure to Kafka or messaging systems
- Hands-on experience with CI/CD pipelines (good to have)
Candidate Profile
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
- Collaborative mindset with ownership mentality
- Open to working from office (Pune, 5 days a week)
- Willing to travel for the final in-person interview (if not based in Pune)
NodeJS (Node.js)
MongoDB
NextJs (Next.js)
PythonFounding Engineer - LITMAS
About LITMAS
LITMAS is revolutionizing litigation with the first AI-powered platform built specifically for elite litigators. We're transforming how attorneys research, strategize, draft, and win cases by combining comprehensive case repositories with cutting-edge AI validation and workflow automation. We are a team incubated by experienced litigators, building the future of legal technology.
The Opportunity
We're seeking a Founding Engineer to join our core team and shape the technical foundation of LITMAS. This is a rare opportunity to build a category-defining product from the ground up, working directly with the founders to create technology that will transform the US litigation market.
As a founding engineer, you'll have significant ownership over our technical architecture, product decisions, and company culture. Your code will directly impact how thousands of attorneys practice law.
What You'll Do
- Architect and build core platform features using Python, Node.js, Next.js, React, and MongoDB
- Design and implement production-grade LLM systems with advanced tool usage, RAG pipelines, and agent architectures
- Build AI workflows that combine multiple tools for legal research, validation, and document analysis
- Create scalable RAG infrastructure to handle thousands of legal documents with high accuracy
- Implement AI tool chains to provide agents tool inputs
- Design intuitive interfaces that make complex legal workflows simple and powerful
- Own end-to-end features from conception through deployment and iteration
- Establish engineering best practices for AI systems including evaluation, monitoring, and safety
- Collaborate directly with founders on product strategy and technical roadmap
The Ideal Candidate
You're not just an AI engineer, you're someone who understands how to build reliable, production-grade AI systems that users can trust. You've wrestled with RAG accuracy, tool reliability, and LLM hallucinations in production. You know the difference between a demo and a system that handles real-world complexity. You're excited about applying AI to transform how legal professional’s work.
What We're Looking For
Must-Haves
- Deployed production-grade LLM applications with demonstrable experience in:
- Tool usage and function calling
- RAG (Retrieval-Augmented Generation) implementation at scale
- Agent architectures and multi-step reasoning
- Prompt engineering and optimization
- Knowledge of multiple LLM providers (OpenAI, Anthropic, Cohere, open-source models)
- Background in building AI evaluation and monitoring systems
- Experience with document processing and OCR technologies
- 3+ years of production experience with Node.js, Python, Next.js, and React
- Strong MongoDB expertise including schema design and optimization
- Experience with vector databases (Pinecone, Weaviate, Qdrant, or similar)
- Full-stack mindset with ability to own features from database to UI
- Track record of shipping complex web applications at scale
- Deep understanding of LLM limitations, hallucination prevention, and validation techniques
Tech Stack
- Backend: Node.js, Express, MongoDB
- Frontend: Next.js, React, TypeScript, Modern CSS
- AI/ML: LangChain/LlamaIndex, OpenAI/Anthropic APIs, vector databases, custom AI tools
- Additional: Document processing, search infrastructure, real-time collaboration
What We Offer
- Significant equity stake true ownership in the company you're building
- Competitive compensation commensurate with experience
- Direct impact your decisions shape the product and company
- Learning opportunity work with cutting-edge AI and legal technology
- Flexible work remote-first with a global team
- AI resources access to latest models and compute resources
Interview Process
One more thing: Our process includes deep technical interviews and fit conversations. As part of the evaluation, there will be an extensive take-home test that should expect to take at least 4-5 hours depending on your skill level. This allows us to see how you approach real problems similar to what you'll encounter at LITMAS.
Machine Learning (ML)Key Responsibilities:
● Develop and maintain web applications using Django and Flask frameworks.
● Design and implement RESTful APIs using Django Rest Framework (DRF).
● Deploy, manage, and optimize applications on AWS services, including EC2, S3, RDS, Lambda, and CloudFormation.
● Build and integrate APIs for AI/ML models into existing systems.
● Create scalable machine learning models using frameworks like PyTorch, TensorFlow, and scikit-learn.
● Implement transformer architectures (e.g., BERT, GPT) for NLP and other advanced AI use cases.
● Optimize machine learning models through advanced techniques such as hyperparameter tuning, pruning, and quantization.
● Deploy and manage machine learning models in production environments using tools like TensorFlow Serving, TorchServe, and AWS SageMaker.
● Ensure the scalability, performance, and reliability of applications and deployed models.
● Collaborate with cross-functional teams to analyze requirements and deliver effective technical solutions.
● Write clean, maintainable, and efficient code following best practices. ● Conduct code reviews and provide constructive feedback to peers.
● Stay up-to-date with the latest industry trends and technologies, particularly in AI/ML.
Required Skills and Qualifications:
● Bachelor’s degree in Computer Science, Engineering, or a related field.
● 2+ years of professional experience as a Python Developer.
● Proficient in Python with a strong understanding of its ecosystem.
● Extensive experience with Django and Flask frameworks.
● Hands-on experience with AWS services for application deployment and management.
● Strong knowledge of Django Rest Framework (DRF) for building APIs. ● Expertise in machine learning frameworks such as PyTorch, TensorFlow, and scikit-learn.
● Experience with transformer architectures for NLP and advanced AI solutions.
● Solid understanding of SQL and NoSQL databases (e.g., PostgreSQL, MongoDB).
● Familiarity with MLOps practices for managing the machine learning lifecycle.
● Basic knowledge of front-end technologies (e.g., JavaScript, HTML, CSS) is a plus.
● Excellent problem-solving skills and the ability to work independently and as part of a team.
Job Title: Audit Specialist
Location: Noida 63
Experience Required: 2-5 years
Employment Type: Full-Time
We are seeking a detail-oriented Audit Specialist to join our compliance team. The ideal candidate will have experience in auditing and ensuring compliance with PCI DSS, ISO 27001, ISO 9001, SOC 2, and other regulatory frameworks. You will conduct internal audits, manage compliance processes, and collaborate with teams to ensure alignment with regulations.
Key Responsibilities:
- Conduct internal audits for PCI DSS, ISO 27001, ISO 9001, and other compliance frameworks.
- Develop and implement audit plans and ensure regular assessments.
- Identify compliance gaps, document findings, and recommend corrective actions.
- Prepare detailed audit reports and track remediation progress.
- Assist with external audits and liaise with regulatory bodies.
- Provide training on compliance best practices.
Required Skills & Qualifications:
- Strong knowledge of compliance standards (PCI DSS, ISO 27001, ISO 9001, SOC 2, etc.).
- Experience in internal and external auditing, risk assessment, and compliance processes.
- Strong analytical, problem-solving, and communication skills.
- Preferred certifications: CISA, CISM, ISO 27001 Lead Auditor, CRISC (not mandatory).
Responsibilities:
- Build user journeys and communication strategies for every funnel the user goes through in the app
- Build highly engaging campaigns across user funnels to increase conversion rates
- Drive repeat users, referrals through Email, Push Notifications and other product touchpoints
- Plan & run defined experiments - test open rates, CTR, messaging, conversion rates and renewals.
- Work with internal and external stakeholder to seamlessly drive all campaigns
- Constantly look for funnel drop offs and optimise every step to increase conversion rates
- Share data on daily, weekly and monthly basis with the larger team
Requirement:
- 5+ years of hands-on experience in working with user engagement platforms like WebEngage
- Experience in building user funnels across app and web and proven record of successfully driving engagement and conversions
- Knowledge of HTML coding to create emailers is a must
- Experience working in a B2C product or Edtech is preferrable
EXCELLENT OPENING FOR USA ENERGY SALES PROCESS (INBOUND & OUTBOUND) - PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the USA Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:
As an International Sales Executive in our company, your primary responsibility is to drive sales and revenue generation for the company by engaging with potential customers from the US. You will be responsible for handling inbound sales calls, building relationships
Note Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)
Desired Candidate Profile
* Should have convincing Capabilities and selling skills.
* Excellent English Communication Skills.
* Basic Computer Knowledge.
* Qualification No Bar.
* Min 1 year experience in Outbound Sales Process. (Tech Support experience not counted) .
Perks and Benefits
* Fixed Shift with Fixed Week OFF (Sunday & Saturday)
* Office timings- (7:30 PM- 5:00 AM)
* Salary on Time (1st of every month).
* No Salary Deduction for Target
* Monthly Performance Bonus.
* Uncapped Incentives & Commissions.
* Referral Bonus.
* Pickup & Drop or Transport Allowance Provided.
* No Salary Deduction for Target
* Monthly Performance Bonus.
To apply call HR Team -
JOB DETAILS
Job Title: Call Associate Executive required For US Energy Sales Process | Night Shift
Company: Paygeek Soft Solutions ( DWC Technologies )
PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the USA Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:
Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)
Salary Range: ₹15,000.00 - ₹28,000.00 per month
For any query please call HR Team -Tania Fatema-
( call & whatsapp )
Office location Address :
Mani Casadona, 10th Floor, Office # 08 Plot #2 F/4, Action Area, Action Area 1D, #2 F, Newtown, Kolkata, West Bengal 700156 .
Job Function – Quality Director
Specialization – Quality
Industry - BPO
Salary Increment - As per company policy
Experience - Minimum 2 years as Sr. Manager – Quality / Preferred director role
Level – L 5
Location - Gurgaon
Key Skills
- Ability to motivate and inspire new & existing Team mates
- Must have a strong eye for detail and a thorough understanding of client expectations
- Must display positive energy, service oriented attitude towards all teammates.
- Strong managerial, organizational, prioritization and leadership skills
- Solid language fluency required (enunciation, clarity and professionalism)
Job Description:
This role is responsible for:
- Client interactions
- Manage and develop improvement plans in liaison with other department(s)
- Effective resource utilization
- Meeting & exceeding defined KPIs
- Able to motivate team members.
- Manage Quality Team member and help them in performance improvement
- Effective resource utilization
- Meeting & exceeding defined KPIs
- Able to motivate team members
- Initiate KPI projects, Automation project, CJMs
- Initiate metric improvement activities/projects
- Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
- Assures effective process and policy mechanisms are in place
- Develops and assures compliance with the Service Level Agreements between internal and external customers
- Assures confidentiality and integrity of data
- Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
- To oversee risk management activities across the Program
- Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements. This includes a system of education and training to promote compliance awareness.
- Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
- Create and manage all reporting requirement for the program for both internal and external requirements
- Coach Technical Support Executives on the evaluations done
- Run analysis on contact evaluations and highlight trends
- Coach agents based on evaluation trends to improve their technical capabilities
- Use trends to identify training needs and developing action plans
- Help technical support executive to understand appropriate troubleshooting approach
- Participate in calibration sessions with Quality/Operations
- Maintain current understanding of program strategies
- Support management focus on review of key drivers, metrics and operational processes that drive KPI results
- Demonstrate commitment to program internal customer satisfaction
Desired Candidate Profile:
- Graduate or post graduate degree/diploma (10+2+3) in a any stream
- Excellent command over English (Verbal & Written)
- Min 2 years as Quality Sr. Manager / or director role with domain expertise
- Min 6 - 8 years of overall experience in Quality function
- Minimum 8 - 10 Years of total Experience in handling BPO business
- Basic Computer skills required
- Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
- Should have basis knowledge on statistical knowledge
|
Technical Competency |
Ideal Hiring Competencies |
|
Excel Skills |
Should be able to execute complex formulas, create presentable charts and in-depth knowledge of short cut keys |
|
Analytical Skills |
•Breaks down concrete issues into parts and synthesizes succinctly. |
|
Six Sigma BB |
BB Certified |
|
Presentation Skills |
Ability to explain the concepts of various trainings like Lean, 6 sigma, etc |
|
Decision making skills |
Should be able to take control of situations and arrive at quick decision to counter issues/problems |
|
Behavioral Competency |
Ideal Hiring Competencies |
|
Result orientation |
Able to create a plan and work systematically. Predict problems and figure out ways to overcome them and indefinitely attain the results |
|
Influence |
Adapts rationale to influence others |
|
Client Focus |
Identifying and responding to current and future client needs; providing service excellence to internal and external clients |
|
Continuous Learning |
Identifying and addressing individual strengths and weaknesses, developmental needs and changing circumstances to enhance personal and organizational performance |
|
Conflict Management |
Preventing, managing and/or resolving conflicts |
- 6+ years of relevant experience in DB2 LUW Administration
- Good experience with
- Performance tuning and troubleshooting
- High availability solutions HACMP, TSA, MSCS Cluster
- Monitoring, backup, recovery, IBM Data Server Manager, TSM , Commvault
- Data replication, Q-replication & CDC
- Implementing DB2 key features
- Desirable experience with Db2 Pure scale
- Experience with tools i.e. ITM, Nagios, Service Now
- Experience with automation and scripting such as CRON, PowerShell, Shell Scripting
- Experience with configuring and usage of Clustering, db2diag and notification logs, snapshot and event monitor
- Experience with use of problem and change management tools
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon