customer relationship manager

at DogNation

customer relationship manager

DogNation

Company

Home

customer relationship manager

at DogNation

Posted by varun vinayakumar

2 - 3 yrs

₹3L - ₹4L / yr

bellandur

Skills

Escalation management

Customer Relationship Management (CRM)

emotional quotient and ideally should have been a pet parent having genuine love for dogs.We are seeking a skilled and experienced CRM Executive to join our team at a DogNation. The CRM executive will be responsible for developing and implementing strategies to increase customer loyalty, retention, and satisfaction through effective management of customer data and interactions. The ideal candidate will have a deep understanding of customer behavior and have a passion for providing exceptional customer service.

Roles & Responsibilities

Develop and implement CRM strategies to increase customer retention, loyalty, and satisfaction. This may involve developing loyalty programs, creating personalized messaging, and analyzing customer data to identify opportunities for improvement.
The CRM Executive will need to work closely with the marketing team to develop targeted and personalized campaigns that are designed to increase customer engagement and drive sales. This may involve segmenting the customer database based on customer behavior and developing campaigns that are tailored to each segment.
The CRM Executive will be responsible for analyzing customer data to identify trends and opportunities for improvement. This may involve analyzing customer behavior, purchase patterns, and engagement levels to identify areas where improvements can be made.
The CRM Executivewill be responsible for developing and maintaining customer databases to ensure data accuracy. This may involve implementing data quality checks, creating data cleansing processes, and ensuring that customer data is up-to-date and accurate.
The CRM Executivewill need to work with cross-functional teams to ensure seamless customer experiences across all touchpoints. This may involve collaborating with customer service teams, marketing teams, and sales teams to ensure that the customer experience is consistent and positive.
The CRM Executivewill be responsible for managing customer feedback and ensuring timely resolution of issues. This may involve developing processes for handling customer complaints, monitoring customer feedback channels, and collaborating with customer service teams to address issues in a timely manner.
The CRM Executive will need to monitor and report on key performance metrics related to customer retention and satisfaction. This may involve tracking customer engagement levels, retention rates, and customer satisfaction scores, and providing regular reports to senior management.
The CRM Executivewill need to stay up-to-date on industry trends and best practices in CRM. This may involve attending industry events, reading industry publications, and networking with other professionals in the field to stay informed about emerging trends and best practices.
Set KPIs to measure campaign results, drive insights and recommendations and communicate these clearly and accurately back to the business, helping to inform business decisions and future campaigns iterations
The right candidate must have excellent attention to detail. Whether it's managing customer data or following strict instructions for dog care, attention to detail is essential to avoid errors and provide high-quality service.
The right candidate should have a passion for dogs, should have a high emotional quotient and ideally should have been a pet parent having genuine love for dogs.

emotional quotient and ideally should have been a pet parent having genuine love for dogs.We are seeking a skilled and experienced CRM Executive to join our team at a DogNation. The CRM executive will be responsible for developing and implementing strategies to increase customer loyalty, retention, and satisfaction through effective management of customer data and interactions. The ideal candidate will have a deep understanding of customer behavior and have a passion for providing exceptional customer service.

Roles & Responsibilities

Develop and implement CRM strategies to increase customer retention, loyalty, and satisfaction. This may involve developing loyalty programs, creating personalized messaging, and analyzing customer data to identify opportunities for improvement.
The CRM Executive will need to work closely with the marketing team to develop targeted and personalized campaigns that are designed to increase customer engagement and drive sales. This may involve segmenting the customer database based on customer behavior and developing campaigns that are tailored to each segment.
The CRM Executive will be responsible for analyzing customer data to identify trends and opportunities for improvement. This may involve analyzing customer behavior, purchase patterns, and engagement levels to identify areas where improvements can be made.
The CRM Executivewill be responsible for developing and maintaining customer databases to ensure data accuracy. This may involve implementing data quality checks, creating data cleansing processes, and ensuring that customer data is up-to-date and accurate.
The CRM Executivewill need to work with cross-functional teams to ensure seamless customer experiences across all touchpoints. This may involve collaborating with customer service teams, marketing teams, and sales teams to ensure that the customer experience is consistent and positive.
The CRM Executivewill be responsible for managing customer feedback and ensuring timely resolution of issues. This may involve developing processes for handling customer complaints, monitoring customer feedback channels, and collaborating with customer service teams to address issues in a timely manner.
The CRM Executive will need to monitor and report on key performance metrics related to customer retention and satisfaction. This may involve tracking customer engagement levels, retention rates, and customer satisfaction scores, and providing regular reports to senior management.
The CRM Executivewill need to stay up-to-date on industry trends and best practices in CRM. This may involve attending industry events, reading industry publications, and networking with other professionals in the field to stay informed about emerging trends and best practices.
Set KPIs to measure campaign results, drive insights and recommendations and communicate these clearly and accurately back to the business, helping to inform business decisions and future campaigns iterations
The right candidate must have excellent attention to detail. Whether it's managing customer data or following strict instructions for dog care, attention to detail is essential to avoid errors and provide high-quality service.
The right candidate should have a passion for dogs, should have a high emotional quotient and ideally should have been a pet parent having genuine love for dogs.

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About DogNation

Founded :

2021

Type :

Services

Size :

0-20

Stage :

Profitable

About

N/A

Company social profiles

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- Planning & executing business growth (profit maximisation & driving sales).
- Should have strong financial technical s kills, analytical abilities, be able to give monthly report generation on KPI * general financial reporting.
- Develop & identify new business opportunities along with promotional & merchandising activities.
- Should be well organised & motivated with the ability to multitask and meet deadlines.
- Should have inventory managemnet skills, reducing shrinkages & ensure timely stock replenishment.
- Should be able to handle compliance process of imports & overlooking and management of supply to business partners within timeline.
- Mapping competition and benchmarking in terms of actegories, price point, etc.

Technology Lead-JAVA/AWS

at Saama Technologies

6 recruiters

Posted by Vartica Lal

Pune

7 - 14 yrs

₹10L - ₹20L / yr

Amazon Web Services (AWS)

Hadoop

Java

Looking for JAVA Tech Lead-AWS/HAdoop Experienced Person. Product based firm preferred.Must have handled teaam size of 10plus people

Course Writer and Reviewer

at Skills Alpha

2 recruiters

Posted by Jaideep Kewalramani

Pune

1 - 3 yrs

₹2L - ₹5L / yr

English Proficiency

Secondary Research

Communication Skills

MS-PowerPoint

Skills Alpha is an AI powered Skill Management platform. We have re-imagined the entire skilling continuum to include employee aspirations, driving alignment with the organization goals, acquiring skills in a multi dimensional model (goes beyond just learning) and ends with augmenting value to the organization through social learning and community collaboration. This is a multi-stakeholder platform that essentially gives control to the employee to manage their career growth and skilling journey.

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