customer relationship manager

HI

we are looking Candidate who has good experience in Lead generation , Market research, Analyzation, Converting them to sales ,

Training wil be provided : But Inside Sales experience Must & Should

Candidate must be open for Face to Face discussion

Candidates Must worked in B2B Global market in Night shifs US

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
• Being able to interpret data that translates into action to improve the team.
• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 
• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 4+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills

Language Skills Required Vs. Preferred:

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Role: Adaptive Autosar + Bootloader Developer

Mandatory Skills:

• Adaptive Autosar Development
• Bootloader Experience
• C++ Programming
• Hands-on experience with ISO 14229 (UDS Protocol)
• Experience in Flash Bootloader and Software Update topics
• Proficient in C++ and Python programming
• Application development experience in Service-Oriented Architectures
• Hands-on experience with QNX and Linux operating systems
• Familiarity with software development tools like CAN Analyzer, CANoe, and Debugger
• Strong problem-solving skills and the ability to work independently
• Exposure to the ASPICE Process is an advantage
• Excellent analytical and communication skills

Job Responsibilities:

• Engage in tasks related to the integration and development of Flash Bootloader (FBL) features and perform comprehensive testing activities.
• Collaborate continuously with counterparts in Germany to understand requirements and develop FBL features effectively.
• Create test specifications and meticulously document testing results.

Why Join InfoGrowth?

• Become part of an innovative team focused on transforming the automotive industry with cutting-edge technology.
• Work on exciting projects that challenge your skills and promote professional growth.
• Enjoy a collaborative environment that values teamwork and creativity.

🔗 Apply Now to shape the future of automotive technology with InfoGrowth!

• Responsible for the end to end student admission cycle.Handling of student enquiries effectively.
• Explaining the candidate about the available IT courses and its payment plans and resolving their doubts and queries accordingly.
• Following up with the candidate for joining the course/ programme and for the payment.
• Making follow up calls for due payments from the candidates.
• Timely updation and scheduling of upcoming batches to all the concerned team members, trainers and students.
• Achieving targets set by the Reporting Manager.
• Maintain a MIS of the students who have taken admissions or have done enquiries
• Enhances admissions department and institute reputation by accepting ownership for accomplishing new and different requests for admissions.
• Any other work allotted by the Reporting Manager.

• Strong experience of Angular 2+ and above along with other technologies like HTML5, CSS, jQuery, AJAX with good knowledge of ECMA Scripts.
• Strong knowledge of JS Fundamentals.
• Design & development of Angular applications as per desired specifications, along with experience in frameworks/libraries like jQuery, Bootstrap, Typescript etc.
• Architecture design, development, testing and maintenance of Web Apps, Implementation based on Angular Application MVC Patterns.
• Own end to end product modules/features (from the requirement to going live)- Design & code review, troubleshoot & help team members on issues.
• Gather requirements by interacting directly with the end-users.
• Research on open source framework/technology required for developing the feature/application.

Job Description -

We are looking for a Quality Assurance Engineer with a Bachelor's in engineering, computer science, computer engineering, information technology, or a similar degree. Candidates should have experience in mobile application testing in Android/iOS platforms. As a Mobility QA Engineer, Will be responsible for creating and implementing a strategy for quality coordination and testing as well as suggesting solutions to identified quality problems in mobile application products.

Designation/Role Name: Software Test Engineer (Mobility)

Experience range: 1 to 5 years of experience

Responsibilities -

· Test current products and identify deficiencies

· Suggest solutions to identified product problems

· Investigate product quality in order to make improvements to achieve better customer satisfaction

· Plan, create and manage the overall Quality Planning strategy

· Collaborate with the Product Development team to ensure consistent project execution

· Identify quality assurance process bottleneck and suggest actions for improvement

· Oversee continuous improvement projects

· Collect quality data

· Identify key KPIs for product quality

· Prepare and present reports and metrics to Senior Management

· Capable of handling multiple tasks and projects in parallel with tight deadlines.

Skills/Expertise :

· Strong in software testing & QA concepts and test case writing with a break the system approach.

· Knowledge of bug tracking and project management tool JIRA.

· Working knowledge of mobile operating systems such as iOS and Android.

· Ability to test on different platforms,devices and cloud devices tools like Browserstack.

· Experience in developing automated test scripts in mobile app testing using tools like Appium and Selenium.

· Ability to develop test framework for mobile application testing using open source tools and technology.

· Scripting languages such as Java, python or Javascript.

· Experience in using configuration management or version control tools like GIT.

· Hands-on experience in Android Studio and xCode instrument for Android and iOS application error logs debugging and monitoring the memory leakage.

· Knowledge of identifying the API requests from the mobile clients using the Charles Proxy tool.

· Hands-on experience with IDEs like Eclipse , Android studio, IntelliJ IDEA.

· Knowledge of MYSQL and Database concepts for database testing.

Good to have :

· Experience in CI/CD tools like Jenkins will be an add-on.

· Knowledge of Codecept.js, Puppeteer test frameworks

• Design & implement new app modules based on the product requirements using Flutter framework
• Maintain existing codebases
• Build reusable code and libraries for future use
• Integrate user-interfaces elements developed by other developers
• Build user interfaces designed by UI/UX designers
• Integration of data storage solutions
• Integrate various APIs from third parties
• Debug existing apps components, fix issues and avoid regressions
• Collaborate closely with the teams of UI/UX designers, PMs, QAs, and other developers
• Participate in software architecture, design discussions and code reviews
• Optimize application for maximum speed and scalability
• Follow the company guidelines and best practice

• You have a bachelor’s degree in computer science or related discipline
• Must have built at least two Android and/or iOS apps with Flutter 
• Proven working experience in software development
• Working experience in mobile development Android or iOS
• Have published one or more mobile apps in Google Play or App Store
• Experience with third-party libraries and APIs
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Solid understanding of the full mobile development life cycle, including automated testing and building
• Familiarity with SQL/NoSQL databases and their declarative query languages
• Proficient understanding of code versioning tools, such as Git / Mercurial

Responsibilities:

• Build React Native apps from scratch that'll be used globally.
• Architect App infrastructure systems like caching, state manager, common validation framework, etc.
• Launch the apps in different app stores like Apple, Google, etc.
• Create custom reusable Component Library
• Create data visualizations like charts, tables, dashboards, etc.
• Write well tested, beautiful, performant and bug free code.
• Thrive in a collaborative team environment and work with challenging timelines.
• Establish and advocate front-end coding guidelines.
• Mentor team members and help resolve any critical blockers.

Requirements:

• A self-driven, hard-working Frontend engineer with an eye for detail.
• Bachelor's Degree or equivalent in Computer Science
• Minimum 4 years of overall experience with expertise in working in React Native, Redux and TypeScript
• Strong understanding and knowledge of Styling
• Experience in writing native code for Android and iOS
• Strong debugging skills for Android and iOS.
• Experience in launching apps in various App Stores.
• Experience with GraphQL is a plus.
• Familiarity with modern front-end build pipelines and tools

Spotnana is a stealth startup that is building the technology stack to solve the experience, trust, and transparency challenges that legacy players in a $1.8 trillion industry refuse to.  We were told it can’t be done - and now we’re doing it.

Based in the San Francisco Bay Area, our founding team consists of veterans from Google, Amazon, Twitter, Airbnb, Expedia, ThoughtSpot, FreshDesk, Goldman Sachs, Oyo, SAP, and Cohesity 

Join us to find out what Silicon Valley investors and early backers of Airbnb, Amazon, Facebook, LinkedIn, Brex, Palantir, Revolut, and Snowflake see in our mission.

Let's explore creating one of the best pieces of work ever made, together.