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- Excellent communication (Written & Verbal), presentation skills with a positive attitude to engage with stakeholders
- At least 4 years of hands-oncoding experience in test automation, preferably VB script (must be presently working in automation project)
- At least 1 year of experience in Mobile automation (iOS and Android)
- Design, create and maintain Automated Test Scripts for the front end and back-end systems
- Enhance existing/create automation test frameworks
- Knowledge of pipeline execution
- Experience in Agile Scrum methodologies in sprint automation Test design and automation experience in web applications client-server applications mobile applications
- Knowledge of Jira, BDD Cucumber etc.

Job Title : Technical Architect
Experience : 8 to 12+ Years
Location : Trivandrum / Kochi / Remote
Work Mode : Remote flexibility available
Notice Period : Immediate to max 15 days (30 days with negotiation possible)
Summary :
We are looking for a highly skilled Technical Architect with expertise in Java Full Stack development, cloud architecture, and modern frontend frameworks (Angular). This is a client-facing, hands-on leadership role, ideal for technologists who enjoy designing scalable, high-performance, cloud-native enterprise solutions.
🛠 Key Responsibilities :
- Architect scalable and high-performance enterprise applications.
- Hands-on involvement in system design, development, and deployment.
- Guide and mentor development teams in architecture and best practices.
- Collaborate with stakeholders and clients to gather and refine requirements.
- Evaluate tools, processes, and drive strategic technical decisions.
- Design microservices-based solutions deployed over cloud platforms (AWS/Azure/GCP).
✅ Mandatory Skills :
- Backend : Java, Spring Boot, Python
- Frontend : Angular (at least 2 years of recent hands-on experience)
- Cloud : AWS / Azure / GCP
- Architecture : Microservices, EAI, MVC, Enterprise Design Patterns
- Data : SQL / NoSQL, Data Modeling
- Other : Client handling, team mentoring, strong communication skills
➕ Nice to Have Skills :
- Mobile technologies (Native / Hybrid / Cross-platform)
- DevOps & Docker-based deployment
- Application Security (OWASP, PCI DSS)
- TOGAF familiarity
- Test-Driven Development (TDD)
- Analytics / BI / ML / AI exposure
- Domain knowledge in Financial Services or Payments
- 3rd-party integration tools (e.g., MuleSoft, BizTalk)
⚠️ Important Notes :
- Only candidates from outside Hyderabad/Telangana and non-JNTU graduates will be considered.
- Candidates must be serving notice or joinable within 30 days.
- Client-facing experience is mandatory.
- Java Full Stack candidates are highly preferred.
🧭 Interview Process :
- Technical Assessment
- Two Rounds – Technical Interviews
- Final Round
We are Hiring Customer Success Manager
Job Title: Customer Success Manager – Travel / OTA / Contact Centre - BPO
Location: Kochi - India
Department: Customer Service / Operations
Type: Full-Time
Job Summary:
We are seeking a seasoned Customer Succes Manager with proven experience in the travel industry (OTA, Contact Centre - BPO, or travel agency) to lead and enhance our customer support operations. The ideal candidate will bring expertise in customer service frameworks such as Six Sigma, Lean, COPC, or ITIL, and a track record of driving service excellence, process optimization, and team performance.
Key Responsibilities:
- Lead & Manage Customer Service Operations: Oversee day-to-day customer service activities across multiple channels (voice, email, chat, and social), ensuring high levels of customer satisfaction.
- Performance Management: Set KPIs, monitor service levels, and implement performance improvement initiatives.
- Team Leadership: Manage, mentor, and develop a team of supervisors, team leads, and customer service agents.
- Customer Journey & Escalation Handling: Analyze customer touchpoints, resolve escalated issues, and implement corrective actions to improve the customer journey.
- Process Optimization: Use Six Sigma, Lean, or other frameworks to analyze current workflows, eliminate inefficiencies, and drive continuous improvement.
- Training & Quality Assurance: Design and deliver training programs and quality assurance processes to maintain high service standards.
- Technology Integration: Collaborate with IT/Product to deploy and improve CRM, helpdesk, or ticketing systems (e.g., Zendesk, Freshdesk, Salesforce).
- Reporting & Insights: Generate operational reports, identify trends, and present actionable insights to senior management.
- Compliance & SLA Management: Ensure compliance with service level agreements, data protection policies, and regulatory guidelines.
- Customer Feedback Loop: Implement mechanisms to gather and act on customer feedback (CSAT, NPS, etc.).
Requirements:
- Bachelor’s degree in Business, Tourism, Operations, or related field. MBA preferred.
- Minimum 5–8 years in a customer service leadership role, preferably within online travel agencies (OTA), traditional travel agencies, or BPOs supporting travel clients.
- Strong understanding of contact centre operations, service recovery, and travel domain KPIs (e.g., PNRs, GDS, refunds, reissues).
- Certification in Six Sigma (Green Belt or higher) or other process improvement frameworks (Lean, COPC, etc.) is a strong advantage.
- Hands-on experience with customer service tools (e.g., Amadeus/Galileo + CRM & ticketing tools).
- Strong analytical and problem-solving skills.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Flexible to work in a fast-paced, customer-focused environment, with rotational shift support if needed.
Preferred Skills:
- Multilingual capability (English is a must; Hindi, and/or other languages a plus).
- Prior experience with automation tools, chatbots, and self-service platforms.
- Proven ability to drive CSAT and NPS improvements.
- Experience managing distributed/remote teams.
Requirements
We are looking for a Female Sales Executive.
Education - Any discipline with good communication skills.
Skills - Need to be a go-getter and should work towards the target to get leads. Lead generation is the primary measurement.
Experience - Minimum 2 years experience ins Tele sales of high-value products.

Responsibilities:
- Writing and maintaining the modules of Magento 2.X EE websites;
- Write clean, modular, robust code to implement the desired requirements with little or no supervision;
- Work with the QA and Customer Support teams to triage and fix bugs with rapid turnaround;
- Contribute ideas for making the application better and easier to use;
- Create reusable components, which can be configured for different projects;
- Create test plans and perform thorough quality analysis on the code before go live;
- Research on new integration and plug-in capabilities.
● Strong programming skills in designing and implementation of multi-tier applications using web-based technologies like Spring MVC andSpring Boot.
● Knowledge in Spring Core such as Dependency Injection,Annotations and XML based Configurations.
● Knowledge in Spring JDBC & Spring Hibernate ORM.
● Good experience in developing applications with RESTFul Web Services.
● Knowledge in technologies like Apache Tomcat 7.0/8.0/8.5, Nginx
● Expertise in MySQL database technology
● Proficient at designing dynamic web applications using HTML5,
CSS3, JavaScript, jQuery, AJAX, JSON with responsive web applications using Bootstrap.
● Knowledge in AngularJS, Angular 2+ practices in commonly used
modules and creating reusable Components, Pipes and Services.
● Experienced in version control tools like GIT and ticket tracking platforms like Redmine, Backlog, etc.

About :
- Employee Management at your Fingertips. PagarBook - India's Best Payroll and Attendance
- Management tool for Small & Medium Enterprises. Using PagarBook, a business owner can maintain all the records of their employees digitally and can get insights around the same.
- PagarBook is free & easy to use employee management, work & payroll management software app where you can manage all your staff and employee’s attendance, record the work done by your staff and employees and their salary, payments & advances can also be recorded in this app.
- Sms & WhatsApp notification to employees and staff about payments, bonuses, daily work, attendance & leaves.
- The Sales would be done for premium desktop version of the application
- Benefits of desktop application:
- Better and Easier accessibility, also available on mobile web
- Access to rich reports which gives you business knowledge, spend
- Unlimited free upgrades for a year
About Sales team:
The field sales team at PagarBook is all about solving SME’s customer problems and ensuring we deliver compelling value propositions.
On a typical day, the sales team:
- drives the adoption of a premium version of Pagarbook, sold at a subscription fee per annum
- never-say-no attitude, and comes with a win-all attitude
- At the same time, a core ingredient of the DNA is customer empathy
- We should always ensure the customer is well informed of all the benefits of the solution, before we close the sales.
Responsibilities and Duties of sales associate:
- You will pitch about PagarBook desktop solution on field to customers
- You will explain the benefits of PagarBook desktop solution to customers
- Better and Easier accessibility, also available on mobile web
- Access to rich reports which gives you business knowledge, spend
- Unlimited free upgrades for a year
- Bulk update features
- Expense management
- The users can register on the desktop for a free trial for 7 days first
- Sales associate would convert the customer into a paid customer
Mandatory requirements:
- Having your own bike is a must
- Smartphone is a must
- Field sales experience is a must (telecom, FMCG and financial sales experience adds more weightage)
- Graduation in any field is sufficient
Benefits:
- Fixed salary upto 25k
- Targets based incentives (no upper cap, average ~10k per month):
- Petrol allowance ~upto INR 3,000 (on actual bills)
- Initial job posting would be for 3 months - based on good performance, conversion to full time employment would be granted
Key Areas of Responsibility (KRAs):
- Onboarding of Customers
- Meet 30 new clients a day (tracked)
- Get free trial enabled for 20 clients a day
- Get 3 sales (paid customers, 10% conversion) per day - non-negotiable output
- Retaining customer accounts
- While we build new businesses, cross-selling would be key
- Customers should keep using PagarBook desktop beyond 30 days of activation
- Grow customer basket size
- Identify key SME clusters in the city and prepare an acquisition plan
- Go aggressive and acquire
- Business acumen & key skills
- Strong knowledge on PagarBook sales process, services and product
- Local Market and competition knowledge and clear articulation of PagarBook advantages
- Strong negotiation and influencing skills to create win-win
- Give continuous feedback to internal teams to improve our customer service level
Finally, remember, you are the PagarBook brand ambassador on the ground! All the best.
Required Skills
- Proficiency in CS concepts such as Data Structures, Algorithms and Operating systems.
- More than 2 years of experience in a development Team with very good knowledge and hands-on experience using Java technologies.
- Knowledge of Java MVC Framework Spring MVC / Spring Boot.
- Good SQL and NoSQL skills
- Knowledge of/experience developing Web APIs using RESTFUL services.
- Deep expertise in at least one programming language & tech stack to write maintainable, scalable, unit-tested code - preferably Java.
Good to Have
- Strong object-oriented design skills, knowledge of design patterns, and an uncanny ability to design intuitive module and class-level interfaces.
- Participation in open source projects.
- Active involvement in solving problems on Github, Stackoverflow and similar other community groups
- Hands on experience on PubSub patterns such as Kafka / RMQ
- Experience with full life cycle development in any programming language on a Linux platform
Responsibilities and Duties
- You will translate high level business problems into scalable design and code.
- Create libraries & Utilities for larger consumption.
- Should understand and have knowledge on the application security practices/vulnerabilities.
- You will write performant, unit-tested code, develop object-oriented models and design data structure for new software projects taking systems aspects into account.