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We're looking for an experienced and passionate Data Engineer to join our team. Our vision is to empower Genesys to leverage data to drive better customer and business outcomes. Our batch and streaming solutions turn vast amounts of data into useful insights. If you’re interested in working with the latest big data technologies, using industry leading BI analytics and visualization tools, and bringing the power of data to our customers’ fingertips then this position is for you!

Our ideal candidate thrives in a fast-paced environment, enjoys the challenge of highly complex business contexts (that are typically being defined in real-time), and, above all, is a passionate about data and analytics.

What you'll get to do

• Work in an agile development environment, constantly shipping and iterating.
• Develop high quality batch and streaming big data pipelines.
• Interface with our Data Consumers, gathering requirements, and delivering complete data solutions.
• Own the design, development, and maintenance of datasets that drive key business decisions.
• Support, monitor and maintain the data models
• Adopt and define the standards and best practices in data engineering including data integrity, performance optimization, validation, reliability, and documentation.
• Keep up-to-date with advances in big data technologies and run pilots to design the data architecture to scale with the increased data volume using cloud services.
• Triage many possible courses of action in a high-ambiguity environment, making use of both quantitative analysis and business judgment.

Your experience should include

• Bachelor’s degree in CS or related technical field.
• 5+ years of experience in data modelling, data development, and data warehousing.
• Experience working with Big Data technologies (Hadoop, Hive, Spark, Kafka, Kinesis).
• Experience with large scale data processing systems for both batch and streaming technologies (Hadoop, Spark, Kinesis, Flink).
• Experience in programming using Python, Java or Scala.
• Experience with data orchestration tools (Airflow, Oozie, Step Functions).
• Solid understanding of database technologies including NoSQL and SQL.
• Strong in SQL queries (experience with Snowflake Cloud Datawarehouse is a plus)
• Work experience in Talend is a plus
• Track record of delivering reliable data pipelines with solid test infrastructure, CICD, data quality checks, monitoring, and alerting.
• Strong organizational and multitasking skills with ability to balance competing priorities.
• Excellent communication (verbal and written) and interpersonal skills and an ability to effectively communicate with both business and technical teams.
• An ability to work in a fast-paced environment where continuous innovation is occurring, and ambiguity is the norm.

Good to have

• Experience with AWS big data technologies - S3, EMR, Kinesis, Redshift, Glue

 Position: Salesforce Developer (FSL)

·        Location: Chennai / Pune / Bangalore / Hyderabad

·        Working Type: WFO

·        Resource Count: 1

·        Shift: UK Shift (1:00 – 10:00 PM)

·        Experience : 5+ years overall

·        Interviews: Assessment || 2 Interview rounds.

Job Description:

·        Job title : Salesforce Developer (FSL)

·        Experience: 5+ years

·        Location: Chennai / Pune / Bangalore / Hyderabad. 

·        Role Type : Full time

Key Responsibilities

Required Qualifications:

·        5+ years of experience developing on the Salesforce Platform with minimum 3 Project implementations experience.

·        Field Service Lightning(FSL) Experience (Work Orders, Service Appointments etc.)

·        Experience with Sales Cloud & Experience Cloud (preferably both Partner and Customer Community experience)

·        Strong communication skills; will be expected to express platform knowledge frequently

·        Strong back-end development experience. Triggers, Trigger frameworks, Apex, Queueable Jobs, Batch Apex, Soql, Webservices, implementing best practices etc

·        Strong understanding of Salesforce governor limits

·        Strong understanding of Salesforce order of execution

Job Title: Senior Software Developer - C#

Location: Chennai (Hybrid Work Mode)

Company: Wissen Technology

About Us:

Wissen Technology is a leading technology and consulting firm committed to excellence, innovation, and customer satisfaction. We are passionate about leveraging technology to drive smart business decisions and deliver impactful insights. At Wissen Technology, you’ll join a dedicated team shaping the future of data management.

Role Overview:

We are looking for an experienced and skilled Senior Software Developer specializing in C# to join our dynamic team in Chennai. This role is ideal for candidates with a robust background in C# and ASP.Net 6 or higher, who are passionate about building scalable applications. Experience with Blazor is an added advantage. This role offers an opportunity to work in a hybrid model, balancing collaboration with flexibility. As a member of Wissen Technology, you will work closely with global clients on innovative projects that impact data management.

Key Responsibilities:

• Develop & Maintain: Design, develop, and maintain applications using C# and ASP.Net 6 or higher, ensuring high performance, security, and scalability.
• Collaborate: Work with cross-functional teams to define, design, and ship new features while adhering to best practices and company standards.
• Troubleshoot & Optimize: Identify and resolve performance issues, debug applications, and optimize code for improved performance and user experience.
• Documentation: Produce high-quality documentation to support ongoing development and knowledge transfer across teams.
• Stay Updated: Keep up to date with the latest technology trends, particularly in C# and .NET, and implement best practices as applicable.

Qualifications and Skills:

• A degree in BTech / B.E. / MTech / MCA only
• 5+ years of relevant experience in C# development.
• Hands-on experience with ASP.Net 6 and above is essential.
• Exposure to Blazor is a plus.
• Excellent problem-solving skills, with the ability to work independently or as part of a team.
• Strong communication skills, with an ability to explain technical concepts to non-technical stakeholders.
• Open to working in a hybrid setup, with availability to work from our Chennai office as required.

Why Join Wissen Technology?

• Be part of a growing team focused on data-driven innovation and quality.
• Gain exposure to global clients and complex data management projects.
• Enjoy competitive benefits, including comprehensive health coverage, paid time off, and a collaborative work environment that fosters growth.

If you're a passionate developer with the relevant skills and experience, and are eager to make an impact, we would love to hear from you!

Rocketlane is building a unified workspace that enables customers to collaborate on onboarding projects. Rocketlane streamlines work collaboration and communication with customers across projects, both real-time or async. It features visibility, consistency, customer experience, collaboration, and productivity. It was launched in 2020 and is based

in Walnut, California, United States.

Optiblack is a product growth firm that works with product leaders to drive revenue from data. Optiblack has worked with 50+ firms and created an impact of $300M+ USD

Optiblack is looking to add a product analyst that works with their clients on client engagement.

Job Descriptions

0. Monitoring

 Look at data from various sources daily to understand insights

 Identify areas of improvement

 Create the dashboards as per requirements

 Build tracking plan

1. Data Analysis

 Gather and analyze data from various sources to extract actionable insights.

 Use statistical techniques and data visualization to interpret trends and patterns.

 Identify opportunities for product improvements based on data analysis.

2. Product Performance Evaluation

 Monitor key product metrics and performance indicators.

 Conduct regular evaluations to assess product performance against goals and benchmarks.

 Identify areas of improvement and recommend strategies for optimization.

3. Market Research

 Conduct market research to understand industry trends, customer needs, and competitive landscape.

 Analyze market data and customer feedback to identify market opportunities.

 Provide insights on target market segments and potential customer segments.

4. User Experience Enhancement

 Collaborate with UX UI designers to improve the user experience of the product.

 Conduct user research, interviews, and usability testing to gather feedback on product usability and satisfaction.

 Recommend enhancements and features to improve user experience.

5. Requirement Gathering

 Collaborate with stakeholders to gather and document product requirements.

 Conduct interviews, workshops, and surveys to understand user and business needs.

 Translate requirements into clear and actionable user stories or product specifications.

6. A/B Testing

 Plan, execute, and analyze A/B Tests to evaluate the impact of changes or new features.

 Use data from A/B tests to make data-driven decisions and optimize the product.

7. Reporting and Presentation

 Prepare reports and presentations to communicate insights, findings, and recommendations.

 Present data analysis and product performance evaluations to stakeholders and cross-functional teams.

 Clearly articulate complex concepts in a concise and understandable manner.

Skills Required for a Product Analyst

1. Technical Skills

 Data Analysis: Proficiency in using analytical tools and techniques to gather, analyze, and interpret data.

 Tools: Mixpanel or similar

 Market Research: Knowledge of market research methodologies, including data collection, analysis, and competitor analysis.

 Product Management Tools: Familiarity with product management tools such as Jira, Trello, or Asana to manage product backlogs, roadmaps, and user stories.

 User Experience (UX) Design: Understanding of UX principles and the ability to work closely with designers to enhance the user experience of the product.

 A/B Testing: Experience in planning, executing, and analyzing A/B tests to measure the impact of product changes.

 SQL and Database Knowledge: Proficiency in SQL to extract and analyze data from databases.

2. Workplace Skills

 Communication: Strong verbal and written communication skills to effectively collaborate with stakeholders, present findings, and document requirements.

 Problem-Solving: Ability to identify problems, gather relevant information, and propose practical solutions to improve product performance and user experience.

 Critical Thinking: Capacity to think analytically, assess situations, and make data-driven decisions.

 Stakeholder Management: Skill in managing relationships with stakeholders, understanding their needs, and balancing competing priorities.

 Teamwork and Collaboration: Ability to work collaboratively with cross-functional teams, including product managers, designers, developers, and marketers.

 Adaptability: Flexibility to navigate in a dynamic and fast-paced work environment, adjusting priorities as needed.

 Attention to Detail: Strong attention to detail to ensure accuracy and precision in data analysis, documentation, and requirement gathering.

Work Location: Chennai

Work Experience: 5 to 8 Years

• Experience in working with Core Java (Ver 11), Spring, Spring Boot, Hibernate, JSF or Primefaces, SQL
• Familiarity with working with Jasper, Rest API is added plus

• Design, develop, implement, and maintain java application phases, code, and software
• Programming, testing, and debugging
• Competence and comfort using multiple frameworks
• Ability to gather accurate requirements and work closely with stakeholders
• Strong attention to detail with the ability to identify errors 

• Graduate in Computer Science / Computer Applications / Engineering / Information Technology

Location: Chennai
1 .Net Core, Dotnet

4+ years of hands-on experience

Must-Have:-

> .Net, ASP.NET

> Must have good knowledge of multi-threading concepts

> Development experience nee in Visual studio 2019

> Systems thinking, technical acumen, an alytical skills, and communication skills.

> Testing skills (Unit testing, Integration testing.

> Exposure to AGILE development methodologies

> Quality mindset and attention to detail in all aspects of software engineering and development

JOB DESCRIPTION / ROLES & RESPONSIBILITY

Job Title
Customer Experience Champion

Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore

Salary
INR 4,00,000 – 5,00,000 per annum

Position Summary

As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.

The Objectives of this role include

• Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
• Partner closely with Sales and Operations Team in their respective region
• Ensure timely submission and follow-up on all call information submitted across businesses
• Arrange Client meetings with the Sales Team
• The goal is to help the company grow by bringing in customers and developing business
• Correspondence to clients like clarifications, queries, and other details about our business
• Convincing customers to close the lead and grow the business
• Follow up with the client, may include site visit as well
• Relationship management
• Drive to engage clients on new products and features
• Understanding customer journey thoroughly
• Coordinating customer requests with internal stakeholders (ops team, survey team)
• Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)

Position Responsibility

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company and ask questions to understand customer requirements to close sales
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Directly communicating between the Client and SunEdison’s team and performance management
• Manage and coordinate inter-team-members relationships
• Team level Key Performance Indicators
• Bridge the gap between client, sales team and operations team for Solar Panels
• Noting down customer requests exhaustively
• Ultimate focus on delighting the customer
• Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
• Ensuring all teams deliver to customers in their respective TAT

Position Experience

• Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.

Position Academic Qualification

• Graduation in any discipline.

Desired Technical Skills

• MS Excel tools and Basic CRM Tools
  
  

Desired Soft Skills

• Should have attention to detail
• Communication Skills (Verbal and Written)
• Interpersonal Skills
• Analytical & Problem-Solving Skills
  
  

Language Proficiency

• English- Must Have
• Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have