UI/UX designer

We are looking for enthusiastic freshers to join our Technical Voice Support team. The role involves providing technical assistance to customers over phone calls, troubleshooting issues, and ensuring high customer satisfaction.

Roles & Responsibilities

• Handle inbound/outbound voice calls from customers
• Provide technical support for software, hardware, networking, or application-related issues
• Diagnose and troubleshoot problems using standard procedures
• Guide customers step-by-step to resolve technical issues
• Document customer interactions, issues, and resolutions in the system
• Escalate complex issues to senior technical teams when required
• Maintain professional communication and service quality
• Meet performance metrics such as call quality, resolution time, and customer satisfaction

Eligibility / Requirement

• Experience: Fresher (0–1 year experience acceptable)
• Basic knowledge of:
• Computer fundamentals
• Operating systems (Windows/macOS basics)
• Internet, email, browsers, and networking basics
• Good English communication skills (verbal)
• Willingness to work in shifts / night shifts
• Strong problem-solving and customer-handling skills

Skills Required

Why should you join us?

Experience the thrill of working in a high-growth startup!

What we are looking for:

1. 1+ years of experience in Flutter (preferably in an app product company)

2. Proficient understanding of code versioning tools such as Git

3. Extensive experience with Firebase: Cloud Firestore, Firestore database, Push Notifications, Cloud Functions, etc

4. Familiarity with REST APIs

5. Experience in publishing Flutter apps on the Play Store and App Store

6. Knowledge of State Management Patterns like Provider

7. You can articulate complicated technical concepts clearly and learn adjacent technologies or coding languages if needed

Your day-to-day responsibilities will include:

1. Develop the application and features for both iOS and Android using the flutter framework

2. Participate in product and design ideation, and contribute in all phases of the development lifecycle: concept, design, build, deploy, test, release to app stores, and support

3. Lead and set the initial guidelines for tech culture in the company, as we grow

4. Document extensively on Github

5. Ensure architecture and code quality that can scale as the team grows

6. Work on code review, diagnose performance issues, fix bugs

7. Integrate APIs as and when required

8. Setting up events for users, performance, and other analytics

9. Automate things wherever needed

Compensation: ₹9 - ₹13 L per year (plus equity: 0.1% - 0.15%)

​Office Location: Bangalore

​About PingoLearn:

PingoLearn is an AI-powered English conversation coach. We help anyone in the world speak English confidently. Join our dynamic team of 10 passionate individuals and be part of our exciting journey in a rapidly growing startup! Trusted by over 1 Million+ learners worldwide, we've garnered support from leading angel investors. Come aboard and seize the opportunity to contribute to something extraordinary!

Position Overview:

We are seeking an experienced Engineering Manager to join our dynamic team. The ideal candidate will possess a strong technical background, with at least 6+ years of expertise in software development, architecture, and team leadership. As the Engineering Manager, you will play a pivotal role in driving the technical direction of our software development team, architecting robust solutions, and ensuring the successful delivery of high-quality software products.

Key Responsibilities:

·   Architect and lead the development of scalable, high-performance web applications utilizing Node.js / Javascript and MySQL with good to have experience in Angular.

·   Provide technical leadership and guidance to the software development team, overseeing backend and frontend development efforts.

·   Collaborate with cross-functional teams to define technical requirements, establish project timelines, and align software development strategies with business objectives.

·   Drive the implementation of best practices in software engineering, including code quality standards, unit testing, code reviews, and CI/CD processes.

·   Mentor and coach engineering team members, fostering a culture of continuous learning and technical excellence.

·   Lead technical discussions, identify opportunities for innovation, and evaluate emerging technologies to enhance our product offerings.

·   Analyze system architecture and design, ensuring optimal performance, scalability, and reliability of our software solutions.

·   Partner with stakeholders to define technical roadmaps, prioritize features, and deliver impactful solutions that meet customer needs.

·   Lead by example, demonstrating a commitment to collaboration, transparency, and continuous improvement within the engineering organization.

Qualifications:

·      Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.

·      Proven track record as an Engineering Manager or in a similar leadership role within software development.

·      Proficiency in JavaScript, with expertise in Node.js.

·      Experience working with technologies such as Redis, GraphQL, Messaging Brokers like Kafka or RabbitMQ, Integrating third party APIs

·      Experience in architecting and developing high-load, scalable web applications using modern frontend and backend technologies.

·      Strong proficiency in RESTful API design, microservices architecture, and distributed systems.

·      Demonstrated expertise in database design, optimization, and management, particularly with MySQL.

·      Familiarity with frontend technologies such as Angular desirable.

·      Experience with Agile development methodologies and DevOps practices.

·      Excellent communication skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.

·      Experience with modern development tools and technologies, including Git, Jenkins, Docker, Kubernetes, etc.

If you possess the requisite skills and are passionate about driving innovation in the HR tech industry, we invite you to join our team at Akrivia HCM

Work Profile:

• Delivering a complete front end application in Agular
• Ensuring high performance on mobile and browser with reusable and modular components spanning cross multiple projects
• Coordinating the workflow between the graphic designer, the HTML coder, and yourself
• Integrate with the back-end developer in the process of building the RESTful API
• Communicating with external web services for 3rd Party tools and services integration
• Requirement  
• 2+ years of experience and proficiency with Angular, JavaScript and HTML5
• Deep knowledge of Angular practices and commonly used modules based on extensive work experience
• Creating self-contained, reusable, and testable modules and components
• Ability to provide SEO solutions and optimization
• Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed
• Creating custom, general use modules and components which extend the elements and modules of core Angular

You are required to have skills in the following areas:

• Minimum 3+ Years of experience working as a Salesforce developer.
• Proven experience in developing Salesforce applications and interfaces:
• Salesforce and/or full-stack development
• Sales, Service Cloud and Force.com
• Salesforce Lightning experience is a must
• Proven and strong development experience in APEX, Visualforce, REST, SOAP/WSDL, SQL, and system interfaces
• Proven skills in deploying and configuring Apps from App Exchange
• Experience in web front-end technologies & Frameworks
• Conceptual understanding of Master Data Management (SAP), SAP Process Integrator / Informatica /
• Hands-on experience in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer
• Certifications in Salesforce Admin, Salesforce Platform Developer, and Salesforce Platform Developer II
• Experience in marketing cloud (pardot, exact-target/journey builder..) and its integration
• Design, develop, test, and document innovative sales and marketing solutions
• Expert in advanced APEX, Visual force, HTML5, REST, and full-stack development
• Excellent understanding of complex interfaces in the corporate system landscape
• Autonomous review and clarification of business requirements prior to implementation, creation and
• documentation of technical design/entity-relationship including alignment with stakeholders
• Autonomous coordination of test activities with business and IT stakeholders
• Autonomous coordination and execution of deployment in line with change and release management
• process and in alignment with Veeva technical stakeholders (e.g.project and support teams)
• Good acumen of business functions with a developer mindset
• Provide technical leadership, training, and mentoring of newly build solutions to the business
• Good communication & problem-solving skills.
• Quick Learner with and ability to jump into an existing code base and understand the code quickly and make enhancements as business demands change.
• Experience working with Onsite Team.

• Assisting and coordinating with operations team
• supporting administrative staff
• conducting marketing research
• documentation and reporting to the operations department
• preparing reports on competitor product analysis
• ensuring if everything is working in a perfect manner
• using technology to keep the company updated behind the curtains
• Should be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
• Responsible for rendering useful administrative support to other members of the customer care team.
• Responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
• Responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.
• Responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.
• Responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.