Web Designer (WordPress & HTML Experts)

Job Summary:

As a Customer Care Representative, you will be responsible for delivering excellent customer service by handling inbound and outbound customer interactions. Your role will focus on resolving customer queries, providing product/service information, ensuring customer satisfaction, and maintaining accurate records in CRM and GDS systems. You will act as a key point of contact between the company and its customers.

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, or chats professionally
• Assist customers with inquiries, service requests, and issue resolution
• Provide accurate information about products and services
• Maintain detailed records of customer interactions in CRM systems and GDS platforms (Amadeus, Sabre, Galileo)
• Follow up with customers to ensure resolution and satisfaction
• Escalate complex issues to the appropriate teams when required
• Adhere to quality standards, company policies, and service-level agreements (SLAs)
• Collaborate with internal teams to improve customer experience
• Meet customer satisfaction and productivity targets

Qualifications:

• High school diploma or equivalent; Bachelor’s degree is a plus
• Prior experience in customer care, customer support, or call center operations preferred
• Strong verbal and written communication skills
• Ability to handle customers patiently and professionally
• Comfortable working independently and in a team environment
• Basic computer skills and familiarity with CRM tools and MS Office
• Customer-focused mindset with problem-solving ability

Job Types: Full-time, Permanent, Fresher

Pay: ₹11,828.27 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person

• Advanced knowledge of software and solution architecture
• High-level project management skills
• Ability to solve complex software system issues
• Well experienced with software design and web development
• Proficiency with JAVA, and strong front-end knowledge of HTML5, JSF, Angular, React 
• Familiar or working experience with Apache Kafka working, Containers, Docker, Kubernetes
• Professional, precise communication skills
• Deep understanding of 'under the hood' knowledge of frameworks worked on
• Work experience in implementing Unit Tests 
• Work experience in applying the best practices of Design, Architecture and Application development
• Extensive experience with HTML5, CSS3, XML and JSON
• Thorough understanding of Reactive Programming, RxJS framework, Databases, API, 
• Implementing of Caching and RESTful services 
• Troubleshooting design and performance flaws and system bottlenecks
• Conducting system performance tests
• Working experience in an Agile team, especially with SCRUM
• Good understanding of DevOps, CI/CD principles and practices to improve Software Quality  & Efficiency
• Following Skills will be an added advantage 
• Work experience with Cloud Services like AWS and Azure 
• Familiar with common microservices patterns
• Service / API test – to test endpoints as thoroughly as possible
• End to End integration test system

Behavioral Skill

• Should be a quick learner with a problem-solving mindset
• Attention to detail and follow-through to achieve good quality 
• Ability to work effectively in a team 
• Excellent written and verbal communication skills

Must have Strong SQL skills (queries, optimization, procedures, triggers), Hands-on experience with SQL, Automated through SQL.

Looking for candidates having 2+ years experience who has worked on large datasets with 1cr. datasets or more.

Handling the challenges and breaking.

Must have Advanced Excel skills

Should have 3+ years of relevant experience

Should have Reporting + dashboard creation experience

Should have Database development & maintenance experience

Must have Strong communication for client interactions

Should have Ability to work independently

Willingness to work from client locati

Instructional Designer – eLearning Development

📍 Location: Chennai / Hyderabad (Hybrid)

🕐 Shift: 11 AM – 7 PM / 3 PM – 12 AM

🗣️ Communication: Excellent (Mandatory)

📅 Experience: 8–12 years in Instructional Design

About the Role:

We’re hiring an experienced Instructional Designer to craft impactful and interactive corporate learning experiences. If you're hands-on with tools like Storyline, Vyond, Adobe XD, and have a passion for innovation in learning, we want to hear from you.

Key Responsibilities:

• Design and develop eLearning content using Storyline, Rise, Camtasia, Captivate, and Lectora
• Provide clear development instructions to course developers
• Create custom interactives, interactive videos, and conceptual maps
• Hands-on video creation using Vyond, Powtoon, Synthesia
• Develop 2D/3D digital character illustrations
• Apply design thinking, UI/UX principles, and interaction design
• Collaborate with global stakeholders, especially US-based teams

Must-Have Skills:

• Authoring Tools: Storyline, Rise, Captivate, Camtasia, Lectora
• Video Tools: Vyond, Powtoon, Adobe Creative Suite, Synthesia
• Design Skills: Adobe XD, Custom Interactives, Concept Mapping
• Illustration: 2D/3D Digital Characters
• Corporate Content Experience (Healthcare is a plus)

Job Title: SRE Lead Engineer

Location: Hyderabad, India

Company: Client of Options Executive Search, AI Saas Product Development Company

We are seeking a DevOps / SRE Lead Engineer to architect and scale our client's multi-tenant SaaS platform with AI/ML at the core..

Our client, a fast-growing AI-powered SaaS company in the FinTech space, is looking for a Site Reliability Engineering (SRE) Lead Engineer to join their dynamic team. This is an opportunity to design and operate large-scale SaaS systems that integrate cutting-edge AI/ML capabilities.

About the Role

As the SRE Lead Engineer, you will be responsible for architecting, building, and maintaining infrastructure that powers a multi-tenant SaaS platform. You’ll drive reliability, scalability, and security, while supporting AI/ML pipelines in production. This is a hands-on role with significant ownership, requiring both technical depth and leadership in site reliability practices.

Key Responsibilities

• Architect, design, and deploy end-to-end infrastructure for large-scale, microservices-based SaaS platforms.
• Ensure system reliability, scalability, and security for AI/ML model integrations and data pipelines.
• Automate environment provisioning and management using Terraform in AWS (EKS-focused).
• Implement full-stack observability across applications, networks, and operating systems.
• Lead incident management and participate in 24/7 on-call rotation.
• Optimize SaaS reliability while enabling REST APIs, SSO integrations (Okta/Auth0), and cloud data services (RDS/MySQL, Elasticsearch).
• Define and maintain backup and disaster recovery for critical workloads.

Required Skills & Experience

• 8+ years in SRE/DevOps roles, managing enterprise SaaS applications in production.
• Minimum 1 year experience with AI/ML infrastructure or model-serving environments.
• Strong expertise in AWS cloud, particularly EKS, container orchestration, and Kubernetes.
• Hands-on experience with Infrastructure as Code (Terraform), Docker, and scripting (Python, Bash).
• Solid Linux OS and networking fundamentals.
• Experience in monitoring and observability with ELK, CloudWatch, or similar tools.
• Strong track record with microservices, REST APIs, SSO, and cloud databases.

Nice-to-Have Skills

• Experience with MLOps and AI/ML pipeline observability.
• Cost optimization and security hardening in multi-tenant SaaS.
• Prior exposure to FinTech or enterprise finance solutions.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related discipline.
• AWS Certified Solutions Architect (strongly preferred).
• Experience in early-stage or high-growth startups is an advantage.

Why Join?

• Be at the forefront of AI/ML-powered SaaS innovation in FinTech.
• Work with a high-energy, entrepreneurial team building next-gen infrastructure.
• Take ownership of mission-critical reliability challenges.
• Grow your career in an environment that values impact, adaptability, and innovation.

If you’re passionate about building secure, scalable, and intelligent platforms, we’d love to hear from you. Apply now to be part of our client’s journey in redefining enterprise finance operations.

Job Title: Sales & Customer Support Executive (Voice Process)

Company Brand Name: BikeFixup

Location: Faridabad

Work Mode: Work from Office

Working Days: 6 Days a Week (Rotational Off)*

Key Responsibilities:

Sales Responsibilities:

Achieve monthly sales targets for memberships.

Conduct outbound and inbound calls to pitch plans and convert inquiries into sales.

Provide detailed product knowledge and promote BikeFixup’s services effectively.

Maintain and update lead databases, ensuring timely follow-ups.

Prepare daily/weekly sales reports and analyze customer feedback.

Collaborate with the operations team for seamless service delivery.

Customer Service & Support Responsibilities:

Handle customer inquiries and resolve issues promptly with a professional attitude.

Ensure customer satisfaction by providing clear, accurate, and empathetic communication.

Assist customers in booking services and guide them through the process.

Address complaints or concerns and escalate unresolved issues to the appropriate team.

Follow up with customers post-service to ensure a high level of satisfaction and identify areas for improvement.

Qualifications & Skills:

Education: Minimum graduates preferred.

Experience: Minimum 1 year in sales or customer service roles with excellent communication skills.

Skills:

Strong communication skills in Hindi & English.

Persuasive abilities and a target-driven mindset.

Empathy and problem-solving skills for customer support.

Basic computer knowledge for lead tracking and reporting.

Benefits:

Fixed salary + performance-based incentives.

Training and growth opportunities in a premium two-wheeler service brand.

Opportunity to build a rewarding career in a fast-growing industry.

Senior Software Engineer -

Android We are looking for a self-starter who can also work closely with the team in a dynamic environment where priorities change based on continually evolving business needs and technology. You’ll be responsible for building mobile apps from conception to deployment and eventually take ownership of the mobile architecture, playing a pivotal role in mobile app development out of India.

Roles & Responsibilities-

• Translate designs and wireframes into high quality code. • Ensure the best possible performance, quality, and responsiveness of the application. • Help maintain code quality, organization, and automatization. • Write reusable and reliable code which works with various databases and APIs. • Work closely with key stakeholders to create great experiences that make it effortless to connect different apps together.

Skill set – • 3+ years of experience in developing Apps using Android SDK. • Proficiency in Kotlin APIs like coroutine, serialization, etc. • Strong Knowledge of Android UI design principles like material design standard. • Strong Knowledge in mobile design patterns like MVVM, MVP etc and best practices. • Comprehensive understanding of Android architecture components like navigation component, Livedata, hilt, Viewmodel etc. • Familiarity with cloud message APIs and push notifications. • Experience with unit testing, Automated UI testing and code coverage tools. • Experience in Continuous Integration, Continuous Delivery/ Deployment. • Experience with threading, and performance tuning. • Knowledge in working with Graphql backend is good to have. • Knowledge in working with Google play services and Android Security APIs. • Technical depth that allows you to rapidly fix bugs and solve problem.

• Experience of using Python/ Django frameworks in building back end for Full Stack Applications
• Hands on experience on Web frameworks, Restful APIs and SOAP
• Strong command on SQL (or relevant query language or ORM queries)
• Knowledge of front-end technologies such as React Native, React.js, Angular.js or Javascript