Team Lead

Job Description

 Interact with Project management and development teams to develop a strong understanding of the project and testing objectives.

 Analyze requirements for validity. Design and prepare test plan/cases for mobile and web applications based on requirements

 Experience in handling a complete project from a QA engineer perspective.

 Create relevant tasks for Engineers in JIRA, track and ensure closure  Reproduce issues reported by the customers and document the steps clearly so developers can fix them

Requirements & Desirable skill sets

 Hand-on experience in Excel

 Basic knowledge of mobile applications

 Hands-on experience in Defect management tools like JIRA or similar tools

 Intermediate written/verbal communication

 Comfortable to work with large volumes of data and Attention to detail  Knowledge in testing iOS or Android native

 Knowledge in testing web applications

 Ownership of assigned tasks and escalate whenever required

 Very good analytical and problem-solving skills

 Good communication and interpersonal skills

We are looking for a female Personal Assistant to support General Manager in daily administrative and operational task to join our client at Ahmedabad location.The candidate must be willing to travel between Ahmedabad and Udaipur locations. The ideal candidate should have prior experience in document handling, scheduling, communication management, and office administration.

Key Responsibilities:

• Provide administrative and secretarial support to the General Manager.
• Handle and organize important documents, correspondence, and confidential files.
• Manage schedules, appointments, meetings, and travel arrangements.
• Prepare reports, presentations, and meeting notes as required.
• Coordinate with internal departments for smooth office operations.
• Maintain an organized filing system (digital and physical).
• Handle phone calls, emails, and other communications on behalf of the GM.
• Assist in planning and execution of official events and meetings.

Requirements

• Bachelor’s degree in Business Administration in the hotel or hospitality sector or a related field.
• 3–5 years of experience as a Personal Assistant, Executive Assistant, or Administrative Officer.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office (Word, Excel, PowerPoint) and email correspondence.
• Excellent written and verbal communication skills.
• Ability to handle sensitive information with integrity and discretion.
• Smart personality, confident, and well-groomed.
• Should be comfortable to travel between Ahmedabad and Udaipur locations.

Benefits

• Competitive salary (₹30,000 – ₹40,000 per month).
• Professional and respectful work environment.
• Opportunity to work closely with senior leadership

• Job Location: Ahmedabad, India

We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas.

If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further.

Location: Morbi

The End User Support (EUS) / IT Service Desk Team Leader role is like project manager of this entire project. He/She will be responsible for managing and supervising the entire end-user support operations, ensuring high-quality service delivery in accordance with the agreed Scope of Work (SoW) and defined SLAs.

1. Team Management & Supervision

o   Manage the daily operations of the End User Support Engineers, Helpdesk Coordinator, and Network Technician.

o   Allocate tasks, monitor performance, and ensure coverage across all shifts or locations (as applicable).

o   Review ticket queues, ensure timely response/resolution, and minimize escalations.

2. Service Delivery Oversight

o   Ensure all support services (incident, request, configuration) are delivered as per agreed Service Level Agreements (SLA).

o   Monitor open tickets and proactively address delays or recurring issues.

o   Take necessary action on recurring & repeat issue to fix the permanently.

o   Conduct regular service quality reviews and corrective action planning.

3. Technical Assistance & Escalation Support

o   Provide Level 2/3 technical support to the support team on hardware, software, AD, antivirus, networking, and IT asset management.

o   Guide the team in resolving complex issues and ensure user satisfaction.

o   Coordinate with internal IT teams and vendors for issue resolution, patching, installations, or upgrades.

4. IT Asset Management Control

o   Ensure all IT assets supported by the team (laptops, desktops, printers, attendance systems, conference devices, network items, CCTV) are:

o Properly tagged, recorded, and updated in the IT Asset Management Tool.

o Compliant with asset tracking and audit policies.

5. Process Implementation & Improvement

o   Implement and maintain Incident Management, Request Fulfillment, and Change Management processes in ManageEngine (ServiceDesk Plus) in coordination with IT and vendor teams.

o   Define workflows, categories, escalation paths, SLAs, and approval hierarchies as per ITIL best practices.

6. Software Licensing & Compliance

o   Ensure awareness of software licensing policies and usage.

o   Support the team in maintaining compliance with licensing limits and software audit readiness.

7. Team Motivation & Skill Development

o   Motivate the team and maintain high morale and work discipline.

o   Identify skill gaps and coordinate internal/external training to upskill the support team.

o   Promote a culture of continuous improvement, accountability, and customer satisfaction.

8. Reporting & Communication

o   Prepare and share daily, weekly & monthly reports on ticket trends, SLA compliance, asset updates, and team performance.

o   Conduct regular review meetings with internal IT stakeholders and vendor managers.

o   Act as the first point of contact for escalations from business users and management.

The business development executive will be primarily responsible for generating new business for the company alongside the Head of Global Business Development. Daily responsibilities will include: 

• Lead generation via an existing network, B2B portals and other online/offline mediums
• Market research & analysis to figure out the obtainable market between the various geographies that we operate in
• Work collaboratively with the existing team and exhibit a solid pre-sales function, right from RFP, business analysis and submission of proposals. 
• Identify sales tactics and close deals on a fast-paced level to gain maximum traction and growth in your success ladder
• Communicate with all the stakeholders and build a cohesive environment for teammates and the clients. 

Profound knowledge of systems and new-age technologies used for delivering applications in current times

Excellent written, verbal and negotiation skills

Profound email & business language proficiency to communicate in the international market

Experience in servicing international clients across USA, UK, EU, Asia-Pacific & Middle-east

Flexibility to work across various time zones

This is a full-time position in the office. But hybrid with WFH twice a month can be allowed. 

What do we offer?

Growth-led inclusive environment. Ideas to impact. Good compensation but great incentives. Travel skills are a must. 

Company Description

Denken Solutions Inc. provides Staffing Services (IT, Engineering, and Healthcare), SAP Solutions, and Digital Transformation Services. The company is located in Hyderabad.

Role Description

This is a full-time on-site role for a Healthcare Recruiter. The Healthcare Recruiter will be responsible for staffing healthcare professionals, conducting interviews, building relationships with clients, and providing excellent customer service.

Location: Hyderabad/ Noida

Timing: 8:30 pm - 5:30 am

Qualifications

• 1+ Experience in Healthcare Staffing and Recruiting
• Experience in Hiring and Interviewing healthcare professionals
• work on positions like RN, CN, LPN etc along with the allied positions.
• Excellent Customer Service and Communication skills
• Ability to build strong relationships with clients
• Knowledge of Healthcare regulations and compliance
• Bachelor's degree in Human Resources, Business Administration, Healthcare or related field
• Experience working in the Healthcare industry or staffing agency is a plus

• Experienced in writing queries and stored procedures in SQL.
• Hands-on in developing and supporting batch-based systems, with experience in data profiling and debugging.
• Experience in performance tuning techniques and tools

• Working with the development team to create physical database schemas.
• Optimising database design for optimal performance.
• Advising on best practices for developers interacting with the database.
• Developing and testing SQL and stored procedures.