HR EXECUTIVE

• The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
• Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
• Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
• Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
• Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
• Conducting thorough testing of new features within the test environment for a better understanding of the product.
• Provide status updates and conduct periodic meetings to keep clients up to date.
• Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
• Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
• Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
• Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
• Strong problem-solving skills, with a keen attention to detail in issue resolution.
• Customer-focused mindset, ensuring a positive and supportive experience for users.
• Technical aptitude and the ability to understand and explain complex product features.
• Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
• Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
• Ability to work collaboratively in a team environment and adapt to evolving product requirements.
• Eagerness to learn about the product and its capabilities.
• Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

Experience: 5-10 Years

Location - Bangalore

Role- Technology analyst- Java developer

Notice period- (Strictly 0-30 Days only)

Infomatics Corp has been a leader in providing exceptional services to both corporate and government clients for over 15 years. We are recognized for our commitment to excellence and security, holding prestigious certifications such as ISO 9001, ISO 27001, and ISO 20000. With offices in the United States and India, we operate on a global scale, offering in-demand IT solutions and the flexibility to scale operations according to client needs

We are looking for ambitious Technology Analyst 

Good Java Developer who can Design the applications, Develop using J2EE best practices and test

• Software Engineering
  • Design and develop highly scalable, available, reliable, secure and fault tolerant systems with minimal guidance for a market leader in the logistics industry
  • Partner with team members on functional and nonfunctional requirements and spread design philosophy, goals and improve the code quality across the team
  • Research new technologies and tools that enable building the next generation of our services
  • Provide technology leadership to the team and foster engineering excellence
• Product Delivery
  • Partner with product managers to define and execute on the feature roadmap
  • Translate business requirements into scalable and extensible design
  • Coordinate with various cross functional teams on planning and execution
  • Maintaining automated build / test / deployment environments

• Software Engineering
  • Should have at least 3 years of hands-on experience in designing, developing, testing and deploying applications on Java, Ruby, Kotlin, Python, Node or Go for large scale applications
  • Deep knowledge of one of the programming languages they have experience in
  • Proficient in OOP and Design Patterns, experience with functional programming would be a plus
  • Data modelling experience in Relational Databases
  • Ability to design and implement low latency RESTful services
• Product Delivery
  • Ability to scope, review and refine user stories for technical completeness and to alleviate dependency
  • Well versed in working with agile methodologies which includes phases such as design, development, code review, testing and release management
  • Ability to have worked in a CI/CD environment, with hands on experience with Git or any similar source code management tools
• Product Maintenance

• Experience troubleshooting server performance issues such as memory tuning, GC tuning, resource leaks
• Continuously refactor applications to ensure high quality design

Responsibility:

• Implement accounting systems and processes.
• Reconcile income statements.
• Prepare monthly financial reports.
• Analysing the company’s financial systems and procedures.
• Conducting internal and external audits.
• Control the master data of the general register.
• Review and release online banking payments.
• Ensure compliance with state revenue service.
• Provide ongoing accounting and reporting support.
• Manage the full financial process.
• Preparing budgets, annual reports and strategies.
• Preparing and forecasting budget reports.
•  Providing assistance with tax planning.
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Role Requirement:

• Bachelor's degree in accounting.
• Certificated Public Accountant or accredited to a reputed institution
• Fully compliant as a tax practitioner.
• Filing of corporate tax returns.
• Experience in providing financial advice.