Sales Executive

Tech Support Engineer Job Description Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership. To meet the qualifications specified: 1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement. 2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage. If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application. Roles and Responsibilities Technical Expertise: Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends. Customer Support: Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers. Documentation and Reporting: Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics. Quality Assurance: Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment. Tech Support Engineer Job Description Communication Skills: Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving: Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary. Compliance and Security: Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information. Required Skill Set: MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR , DLP Tools , Firewalls , VMware/ Citrix workspace Client setup troubleshooting , Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.  

Experience / Education

• 12–15 years in mainframe infrastructure/architecture roles, including decommissioning and dismantling projects.
• Proven record of leading IT service transitions across geographies.
• Bachelor’s/master’s in computer science, Engineering, or related field.
• Certifications: ITIL Expert, IBM z/OS, or cloud/hybrid architecture certifications highly desirable.

Key Responsibilities

1. Platform Ownership & Optimization

• Own the design, optimization, and lifecycle management of the mainframe infrastructure.
• Evaluate and optimize mainframe capacity (MSU) and LPAR workloads, ensuring balance between performance and cost.
• Oversee datacenter operations, monitoring strategies, middleware (MQ, File Transfer like CFT), firewall/security clearance, and release management.
• Ensure full documentation of designs, optimizations, and lifecycle activities for audit and compliance.

2. Cross-Stakeholder Collaboration

• Work closely with stakeholders across locations and India, aligning infrastructure with business and IT objectives.
• Collaborate with application owners, operations teams, and project leaders to provide ongoing technical support.
• Act as the primary liaison with Vendors, IBM and other solution providers, driving technical synergies.
• Lead joint technical discussions with Vendors, ensuring solution alignment with transformation and exit strategies.

3. Technical Transformation & Insourcing

• Lead the transition of mainframe responsibilities from other locations to India, ensuring smooth handover and knowledge transfer.
• Build and mentor an India-based managed services team, progressively taking over steady-state operations.
• Develop a structured roadmap for insourcing and governance alignment, balancing compliance, cost, and performance.
• Provide regular technical assistance to project teams, ensuring infrastructure readiness and support.

4. KPI Ownership & Reporting

• Define, monitor, and report technical KPIs (capacity, performance, availability, incident management, and cost optimization).
• Deliver regular KPI dashboards and reports to senior management.
• Enforce KPI adherence across both internal teams and external vendors, driving corrective actions where required.

5. Decommissioning & Dismantling

• Lead the end-to-end decommissioning of mainframe components across software, middleware, and hardware.
• Manage license offboarding and termination (e.g., IDMS, CA/Broadcom), ensuring no residual dependencies remain.
• Oversee datacenter hardware dismantling and disposal, ensuring compliance with security and regulatory requirements.
• Collaborate with security and governance teams to revoke access, certificates, and data securely.
• Create detailed decommissioning playbooks, closure documentation, and audit-ready reports.

6. Housekeeping & Lifecycle Management

• Own and manage all housekeeping activities end-to-end (storage cleanup, archival, job scheduling, patching, log retention, etc.).
• Standardize housekeeping routines into clear runbooks, automating where possible.
• Ensure lifecycle management of mainframe systems, from capacity planning to decommissioning.
• Report housekeeping outcomes and ensure alignment with compliance and audit needs.

7. Knowledge Continuity & Documentation

• Take full ownership of knowledge transfer from existing responsible teams, leaving no knowledge gaps.
• Establish a structured knowledge base capturing infrastructure, decommissioning, and housekeeping processes.
• Regularly update documentation to reflect system changes, exit milestones, and best practices.

Skills & Competencies

• Deep expertise in mainframe optimization (MSU, LPAR), datacenter operations, and middleware integration.
• Hands-on experience in mainframe decommissioning, dismantling, and license termination.
• Strong understanding of housekeeping routines and lifecycle management in mainframe environments.
• Proven ability to lead cross-country transitions (Other locations to India) and multi-vendor ecosystems.
• Strong vendor and partner collaboration skills.
• Strategic mindset to balance stability, compliance, cost optimization, and modernization.
• Excellent communication, documentation, and executive reporting capabilities.
• Leadership in building, mentoring, and scaling technical teams in a managed services model.

Overview: 

We are seeking an experienced Spring Boot developer with a passion for esports to join our team. The ideal candidate will have a strong track record of building and maintaining web applications using Spring Boot and a proven ability to work effectively in a team environment. Experience in the esports industry is a plus. 

Responsibilities: 

• Develop and maintain web applications using Spring Boot and related technologies 
• Write clean, maintainable, and efficient code 
• Collaborate with the design and product management teams to implement new features and functionality 
• Work with the DevOps team to ensure proper deployment and monitoring of applications 

• Troubleshoot and debug issues as they arise 
• Write and maintain comprehensive documentation 

Requirements: 

• Strong professional experience with Java and Spring Boot 
• Experience with building and deploying web applications 

• Familiarity with web development frameworks such as Spring MVC or Spring WebFlux 
• Experience with Git and version control 
• Strong problem-solving and communication skills 

Preferred: 

• Experience in the esports industry 

• Experience with cloud technologies such as AWS or Azure 
• Familiarity with front-end development technologies such as HTML, CSS, and JavaScript 
• Experience with data persistence technologies such as Hibernate or JPA 
• Experience with testing frameworks such as JUnit or Mockito 

Responsibilities 

• Design and build applications for the iOS platform
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design, and ship new features
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization

Skills: –

• Proficient with Swift {depending on project requirements}, and Cocoa Touch
• Experience with iOS frameworks such as Core Data, Core Animation, etc.
• Experience with offline storage, threading, and performance tuning
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Knowledge of other web technologies and UI/UX standards
• Understanding of Apple’s design principles and interface guidelines
• Knowledge of low-level C-based libraries is preferred
• Experience with performance and memory tuning with tools {such as Instruments and Shark, depending on project needs}
• Familiarity with cloud message APIs and push notifications
• The knack for benchmarking and optimization
• Proficient understanding of code versioning tools {such as Git, Mercurial or SVN}
• Familiarity with continuous integration

Qualification: –

Education Qualification: B. TECH / BCA / M. TECH / MCA.

• Experience in developing modern web applications using React and Redux.
• Strong proficiency in CSS, JavaScript, including DOM manipulation and the JavaScript object model
• Good understanding of Database schema, design, optimization, scalability.
• Great communication skills, strong work ethic.
• Ownership of the product from start to finish.
• Ability to learn new technologies quickly.

• Experience with AWS
• Expert level understanding of the HTML DOM and underlying event model
• Prior Open source contributions
• Experience building responsive design.