Sr. QA Engineer (Manual and Automation) - Multiple Openings- Bolzano

Title: QA Tester

Location: Remote (India)

Shift: US Shift (Full-time)

Experience: 6 months–2 years

About Master-O

Master-O is a gamified microskill learning and sales enablement platform designed to help frontline teams learn faster, perform better, and stay motivated. Powered by AI and game mechanics, we work with enterprise clients to drive real behavior change at scale — not just content consumption.

As we continue to scale our B2B SaaS platform globally, quality, reliability, and user experience are non-negotiable. We’re looking for a detail-obsessed QA Tester who enjoys breaking things and cares deeply about seamless product experiences.

Key Responsibilities

🔍 Quality Assurance & Testing

• Perform functional and exploratory testing across the Master-O platform
• Identify, log, track, and validate bugs with expected behavior
• Test gamification flows such as quizzes, leaderboards, rewards, challenges, and progress tracking
• Collaborate closely with Product Managers and Developers to understand requirements and edge cases
• Ensure UAT releases meet quality benchmarks before production deployment
• Validate fixes and ensure no regressions post-release

💬 Customer Support (Freshchat)

• Handle Freshchat queries from end users during US business hours
• Troubleshoot platform issues, clarify product behavior, and escalate bugs when required
• Maintain high SLA adherence for response and resolution times
• Act as the bridge between users and the product team by sharing recurring issues and insights
• Document FAQs, common issues, and resolutions to improve support efficiency

Required Skills & Experience

• 6 months–2 years of full-time experience in QA/testing roles
• Experience testing B2B SaaS platforms (strongly preferred)
• Familiarity with testing gamified products, learning platforms, or interactive applications
• Experience using bug tracking tools (Jira or similar)
• Excellent attention to detail and a strong user-first mindset
• Clear written communication skills (especially while logging bugs and handling chat support)
• Comfortable working US shift timings in a remote setup

What You’ll Love About Working at Master-O

• Work on a high-impact, gamified product used by enterprise sales teams
• Direct ownership of product quality and user experience
• Remote-first culture with real accountability and trust
• Opportunity to collaborate with global clients and users
• A fast-growing product environment where your voice actually matters

About Us :

CLOUDSUFI, a Google Cloud Premier Partner, a Data Science and Product Engineering organization building Products and Solutions for Technology and Enterprise industries. We firmly believe in the power of data to transform businesses and make better decisions. We combine unmatched experience in business processes with cutting edge infrastructure and cloud services. We partner with our customers to monetize their data and make enterprise data dance.

Our Values :

We are a passionate and empathetic team that prioritizes human values. Our purpose is to elevate the quality of lives for our family, customers, partners and the community.

Equal Opportunity Statement :

CLOUDSUFI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified candidates receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, and national origin status. We provide equal opportunities in employment, advancement, and all other areas of our workplace.

Role : Lead AI/Senior Engineer-AI

Location : Noida, Delhi/NCR

Experience : 5- 12 years

Education : BTech / BE / MCA / MSc Computer Science

Must Haves :

Conversational AI & NLU :

- Advanced proficiency with Dialogflow CX

- Intent classification, entity extraction, conversation flow design

- Experience building structured dialogue flows with routing logic CCAI platform familiarity

Agentic AI & Multi-Step Reasoning :

- Production experience with Google ADK (or LangChain/LangGraph equivalent)

- Multi-step reasoning and tool orchestration capability

- Tool-use patterns and function calling implementation

RAG Systems & Knowledge Management :

- Hands-on Vertex AI RAG Engine experience (or equivalent)

- Semantic search, chunking strategies, retrieval optimization

- Document processing pipelines (PDF parsing, chunking)

LLM/GenAI & Prompt Engineering :

- Production experience with Gemini models

- Advanced prompt engineering for customer support

- Langfuse experience for prompt management

Google Cloud Platform & Vertex AI :

- Advanced Vertex AI proficiency (Generative AI APIs, Agent Engine)

- Cloud Functions and Cloud Run deployment experience

- BigQuery for conversation analytics

API Integration :

- Genesys Cloud CX integration experience

- REST API design and webhook implementation

- Enterprise authentication patterns (OAuth 2.0)

Good To Have :

Conversational AI & NLU :

- Multi-language support implementation (Spanish/English)

- Telephony integration (speech recognition, TTS, DTMF)

- Barge-in handling and voice optimization

Agentic AI :

- Agent state management and session persistence

- Advanced fallback strategies and error recovery

- Dynamic tool selection and evaluation

RAG Systems :

- Re-ranking and advanced retrieval quality metrics

- Query expansion and context-aware retrieval

- Corpus organization strategies

LLM/GenAI :

- Prompt versioning, A/B testing, iterative refinement

- Prompt injection mitigation strategies

- In-context learning, few-shot, chain-of-thought techniques

LLMOps & Observability :

- Vertex AI Evaluation Service experience

- Groundedness, relevance, coherence, safety metrics

- Trace-level debugging with Cloud Trace

- Centralized logging strategies

Google Cloud :

- Application Integration connectors

- VPC Service Controls and enterprise security

- Cloud Pub/Sub for event-driven systems

Enterprise Integration :

- Third-party AI agent orchestration (SAP Joule, ServiceNow AI, Agentforce)

- Salesforce, SAP, ServiceNow integration patterns

- Context passage strategies for escalations

Architecture & System Design :

- Configuration-driven systems (Meta-Agent patterns)

- Microservices and containerization

- Scalable, multi-tenant system design

- Disaster recovery and failover strategies

Product Quality & KPIs :

- Customer support metrics expertise (CSAT, SSR, escalation rate)

- A/B testing and experimentation frameworks

- User feedback loop implementation

Deliverables :

- Architecture Design : End-to-end platform architecture, data flow diagrams, Dialogflow CX vs. ADK routing decisions

- Conversational Flows : 15+ dialogue flows covering billing, networking, appointments, troubleshooting, and escalations

- ADK Agent Implementation : Complex reasoning agents for technical support, account analysis, and context preparation

- RAG Pipeline : Document processing, chunking configuration, corpus organization (product docs, support articles, policies, promotions)

- Prompt Management : System prompts, Langfuse setup, playbook governance, version control

- Quality Framework : Evaluation pipeline, metrics dashboards, automated assessment, continuous improvement recommendations

- Integration Layer : Genesys handoff, webhook integrations, Application Integration setup, session management

- Testing & Validation : Conversation flow tests, performance testing (latency, throughput, 1000 concurrent users), security validation

- Response time <2 seconds (p95), 99.9% uptime, 1000 concurrent conversations

- Data encryption (TLS 1.2+, AES-256 at rest), PII redaction, 1-year data retention

- Graceful degradation and fallback mechanisms

About the company

KPMG International Limited, commonly known as KPMG, is one of the largest professional services networks in the world, recognized as one of the "Big Four" accounting firms alongside Deloitte, PricewaterhouseCoopers (PwC), and Ernst & Young (EY). KPMG provides a comprehensive range of professional services primarily focused on three core areas: Audit and Assurance, Tax Services, and Advisory Services. Their Audit and Assurance services include financial statement audits, regulatory audits, and other assurance services. The Tax Services cover various aspects such as corporate tax, indirect tax, international tax, and transfer pricing. Meanwhile, their Advisory Services encompass management consulting, risk consulting, deal advisory, and other related services.

Application link - https://forms.gle/qervwtax5eesv3DG7

Job Description

Position: Strategy Insights & Planning Analyst

Experience: Experience 2+ years of relevant experience

Location :  WFO (3 days working) Gurgaon

Employment Type:  contract for 5 months-Can be extended basis performance and future requirements

Skills and responsibilities:

• Help support successful assessment of organization strategy & ways of working for a Pharma client and help define their future operating model. 
• Assist in developing discovery interviews questionnaire to assess and synthesize the current landscape
• Collaborate with cross-functional teams to ensure effective communication to relevant stakeholders. 
• Assist in conducting discovery interviews with relevant stakeholders. 
• Conduct thorough research and analysis of the interview synthesis to analyze the gaps/pain points in the current landscape and ways of working.
• Support the development and execution of high-quality deliverables, communications throughout the project. 
• comfortable with various communication tools (Microsoft Office – PowerPoint, Excel, Outlook) 
• Strong written and verbal communication skills to effectively design communications for diverse audiences and participate in client discussions
• Ability to develop and maintain relationships with key client stakeholders.
• Strong problem-solving skills and analytical mindset to assess current landscape and ways of working
• Experience in org design, strategy-based projects in the past
• Experience of working in Pharma industry is a plus
• Flexible and adaptability to work in a fast-paced and dynamic environment, while possessing a high level of comfort with ambiguity

Responsibilities

• Take product ideas from ideation to implementation
• Design and develop backend services that expand the capabilities of the product
• Write high quality, structured application/interface code and tests
• Lead engineering discussions to ensure the best practices, maintainability and security of the application
• Participate in design and code reviews

We are looking for

• 3+ years of experience building quality applications
• Proficient in Node JS, NoSQL databases
• Strong working knowledge of Web technologies and APIs
• Passion for best design and coding practices and a desire to develop new bold ideas
• Experience in planning, designing architecture and working with teams
• Experience with SaaS product or an early stage startup is a plus

1. Working on MERN stack product development for core product
2. Exploring possibilities with proof of concepts & prototyping
3. Building the product as per specifications 
4. Developing the user-facing features using React.js
5. Designing a modern highly responsive web-based user interface 
6. Building reusable components and front-end libraries for future use
7. Translating designs and wireframes into high-quality code
8. Learn and understand user interactions
9. Optimising components for maximum performance across a vast array of web-capable devices and browsers 
10. Coordinating with various teams working on distinct layers
11. As a React.js Developer, you will be involved from conception to completion with projects that are technologically sound and aesthetically impressive. 

1. Node.js & ReactJS/Next.js ( MEAN/MERN Stack)
2. Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
3. Thorough understanding of React.js and its core principles
4. Prior experience with popular React.js workflows (such as Flux or Redux)
5. Familiarity with more current specifications of EcmaScript
6. Familiarity with RESTful APIs
7. Great CSS skills. Familiarity with React Styled Components, SCSS, LESS, etc.
8. Knowledge of modern authorisation mechanisms, such as JSON Web Token
9. Familiarity with modern front-end build pipelines and tools
10. Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
11. Ability to understand business requirements and translate them into technical requirements
12. A knack for benchmarking and optimisation.
13. Familiarity with code versioning tools
14. Familiarity with Test Driven Development and tools like JEST & React Testing Library is a plus.
15. Familiarity with Firebase and other backend as a services is a plus.

ThoughtWorks is a global software consultancy with an aim to create a positive impact on the world through technology. Our community of technologists thinks disruptively to deliver pragmatic solutions for our clients' most complex challenges. We are curious minds who come together as collaborative and inclusive teams to push boundaries, free to be ourselves and make our mark in tech.

Our developers have been contributing code to major organizations and open source projects for over 25 years. They’ve also been writing books, speaking at conferences and helping push software development forward, changing companies and even industries along the way. We passionately believe that software quality is driven by open communication, review and collaboration. That’s why we’re such vehement supporters of open source and have made significant contributions to open source tools for testing, continuous delivery (GoCD), continuous integration (CruiseControl), machine learning and healthcare. 

As consultants, we https://www.thoughtworks.com/careers/hub/consultant-life">work with our clients to ensure we’re evolving their technology and empowering adaptive mindsets to meet their business goals. You could influence the digital strategy of a retail giant, build a bold new mobile application for a bank or redesign platforms using event sourcing and intelligent data pipelines. You will use the latest Lean and Agile thinking, create pragmatic solutions to solve mission-critical problems and challenge yourself every day.

You’ll spend time on the following:

• You will champion best practices like writing clean and reusable code using practices like TDD, SOLID principles, OO design, and pair programming
• You will partner with other technologists from cross-functional teams advocating devops culture
• You will work in collaborative, product-focused teams to build innovative customer experiences
• Take ownership and accountability beyond individual deliverables, always pushing the envelope in order to deliver awesome results for our clients
• Learn, digest and subsequently apply the latest technology thinking from ourhttps://www.thoughtworks.com/radar"> tech radar to solve client problems

Here’s what we’re looking for:

• You have 2+ years* of experience using two or more development languages (Java, JavaScript, Ruby, C#, etc.) with experience in Object-Oriented programming
• You can write clean, high-quality code in a variety of languages and are also able to spot (and improve) bad code
• You’re resilient in ambiguous situations and can approach challenges from multiple perspectives
• You have experience with Agile, Lean and/or Continuous Delivery approaches such as Continuous Integration, TDD, Infrastructure as Code, etc.
• Bonus points if you have knowledge of cloud technology such as AWS, Docker or Kubernetes
• You’re willing and able to commit to travel to client sites in order to solve their business problems

At ThoughtWorks, we’re committed to fostering an inclusive community for all technologists. Help us achieve a more balanced workplace by anonymously answering the following demographic questions.

What you must have:

We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

• Integration of user-facing elements developed by front-end developers with server side logic
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Implementation of security and data protection
• Integration of data storage solutions 

• Strong proficiency with JavaScript 
• Knowledge of Node.js and frameworks available for it 
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Good understanding of server-side templating languages 
• Good understanding of server-side CSS preprocessors 
• Basic understanding of front-end technologies, such as HTML5, and CSS3
• Understanding accessibility and security compliance
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Understanding fundamental design principles behind a scalable application
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit testses 
• Proficient understanding of code versioning tools, such as Git
• candiates who built apps, workedd with companies, participated &won in hackathons only prefered