Quality Assurance

We are looking for a Release Management professional with experience in SDLC, CI/CD techniques, Agile/Scrum methodologies, and ITIL processes. The candidate will be responsible for coordinating release activities, managing deployment schedules, ensuring smooth production releases, and collaborating with cross-functional teams to deliver quality software.

Responsibilities

• Plan, coordinate, and manage end-to-end release management activities across environments.
• Prepare release plans, deployment schedules, and release documentation.
• Coordinate with Development, QA, DevOps, and Operations teams to ensure successful releases.
• Monitor and manage CI/CD pipelines and deployment processes.
• Ensure compliance with SDLC standards, ITIL processes, and change management procedures.
• Participate in Scrum ceremonies and Agile delivery activities.
• Identify release risks, dependencies, and issues, and ensure timely resolution.
• Conduct post-release validation and coordinate rollback activities when required.
• Maintain release calendars, status reports, and deployment records.

Required Skills

• Strong knowledge of Release Management and Software Development Life Cycle (SDLC).
• Understanding of CI/CD techniques and deployment processes.
• Experience working with Agile and Scrum methodologies.
• Knowledge of ITIL processes, including Change Management and Incident Management.
• Strong coordination, communication, and stakeholder management skills.
• Experience with release planning, deployment tracking, and risk management.

Job Summary

We are looking for an experienced Release Management Engineer with strong knowledge of release management, Software Development Life Cycle (SDLC), CI/CD techniques, Agile, Scrum, and ITIL processes. The candidate will be responsible for planning, coordinating, and managing software releases across development, testing, staging, and production environments while ensuring release quality, compliance, and minimal business disruption.

Key Responsibilities

• Plan, coordinate, and manage end-to-end release activities across multiple environments.
• Define release schedules, deployment plans, release calendars, and implementation timelines.
• Coordinate with development, QA, DevOps, infrastructure, security, and business teams to ensure successful releases.
• Manage release readiness reviews, approvals, deployment execution, rollback plans, and post-release validation.
• Ensure adherence to SDLC standards, release policies, and change management procedures.
• Understand and support CI/CD pipelines to improve build, testing, deployment, and release automation.
• Work with tools such as Jenkins, Git, GitLab CI/CD, GitHub Actions, Azure DevOps, or similar platforms.
• Facilitate Agile and Scrum practices, including sprint planning, release planning, daily stand-ups, and retrospectives.
• Follow ITIL practices for Change Management, Release Management, Incident Management, and Problem Management.
• Assess release risks, dependencies, and potential impacts before production deployment.
• Track release progress, manage deployment issues, and coordinate incident resolution during release windows.
• Maintain release documentation, deployment checklists, change records, release notes, and audit evidence.
• Conduct post-implementation reviews and identify opportunities for continuous improvement.
• Prepare release status reports, metrics, and stakeholder communications.

Job Description:

We are looking for an experienced Change Management professional with a strong understanding of ITIL processes and Change Management practices. The candidate should have hands-on experience with ServiceNow (SNOW) for managing change requests, coordinating CAB meetings, assessing change risks, and ensuring changes are implemented smoothly with minimal impact on IT services.

Key Responsibilities:

• Manage and track change requests using ServiceNow.
• Follow ITIL Change Management processes and procedures.
• Coordinate Change Advisory Board (CAB) meetings and approvals.
• Assess change risks, impacts, and implementation plans.
• Monitor change implementation and ensure proper documentation.
• Ensure compliance with change policies and procedures.
• Coordinate with relevant teams for change scheduling and implementation.

TECHJAYS

Lead – Infrastructure Security & Release Operations

Position: Lead – Infrastructure Security & Release Operations

Experience: 8+ Years

Location: Coimbatore / Hybrid (Remote option available)

Joining: Immediate or within 30 days preferred

Core Focus: Production Release Management, Change Control, Security Operations, SOC 2 Compliance, Audit Evidence, Identity & Access Management.

Tools & Platforms: Octopus Deploy, TeamCity, AWS (IAM, Security Groups, CloudTrail), Status Page, Endpoint Security Tools, GRC Platforms (Vanta, Drata, or similar).

About the Role

We are looking for a senior, execution-focused professional to own production release management, change control, and day-to-day security and compliance operations.

This role focuses on ensuring production changes are deployed safely, maintaining accurate SOC 2 audit evidence, managing security operations, and enforcing disciplined access controls.

The ideal candidate will bring hands-on experience managing production deployment pipelines, coordinating change approvals, supporting external audits, and maintaining security and compliance processes in a production environment.

This is a hands-on execution role. Strategic roadmaps, architecture review boards, and cross-company leadership responsibilities remain with the existing leadership team and are outside the scope of this position.

Key Responsibilities

1. Production Release & Deployment Management

• Own production release and deployment pipelines using Octopus Deploy and TeamCity.
• Implement and maintain zero-downtime deployment practices and rollback procedures.
• Troubleshoot failed or stuck deployments and coordinate timely resolution.
• Approve production changes, hotfixes, and feature toggle changes.
• Coordinate maintenance windows and communicate planned changes to customers through the status page.

2. Security, Compliance & Audit Management

• Own SOC 2 change management processes and maintain complete, audit-ready evidence.
• Work directly with external auditors throughout SOC 2, HIPAA, PCI, or equivalent audit cycles.
• Track vulnerability remediation, security patches, and corrective actions.
• Manage endpoint security tooling and triage externally reported vulnerabilities.
• Support customer security questionnaires and security-related sections of RFPs.

3. Identity & Access Management

• Administer identity and access management processes, including access reviews and MFA enforcement.
• Manage privileged access controls and production access permissions.
• Grant, review, and revoke access to databases, VPNs, and deployment tools.
• Maintain appropriate access records and supporting compliance evidence.

4. Operational Support

• Manage infrastructure and access-related tickets requiring change approval or production access.
• Ensure production changes follow established approval and documentation procedures.
• Provide occasional on-call and after-hours support when required for production operations.
• Maintain clear documentation of releases, approvals, incidents, and security activities.

Must-Have Requirements

• 8+ years of overall infrastructure or release engineering experience.
• 5+ years of direct ownership of production release and deployment pipelines, including rollback procedures.
• 5+ years of ownership of SOC 2 or equivalent compliance change management and audit evidence processes.
• 5+ years of hands-on security operations experience.
• Practical experience administering IAM, including access reviews and privileged access controls.
• Experience supporting customer-facing security questionnaires and RFP security sections.
• Direct experience working with external auditors through at least one complete audit cycle.

Nice-to-Have Skills

• AWS security experience, particularly IAM, security groups, and CloudTrail.
• Familiarity with vulnerability disclosure platforms such as HackerOne or Bugcrowd.
• Experience coordinating third-party penetration tests.
• Familiarity with GRC and compliance platforms such as Vanta, Drata, or similar tools.
• Experience with customer trust and security review platforms such as Conveyor or CSA STAR.
• Previous experience working at a SaaS company serving regulated industries.

What We're Looking For

• Strong ownership: Takes responsibility for production releases, security operations, and compliance evidence.
• Sound judgment: Willing to stop or reject a production change that does not meet the required standards and explain the decision clearly.
• Incident management: Maintains a calm, structured approach when deployments fail or production incidents occur.
• Clear communication: Communicates effectively with engineering teams, external auditors, and customer security stakeholders.
• Attention to detail: Maintains accurate documentation, access records, approvals, and audit evidence.
• Execution-focused mindset: Comfortable managing day-to-day operational responsibilities without relying on strategic leadership duties.

What We Offer

• Flexible work environment with Coimbatore office, hybrid, and remote options.
• Paid holidays and flexible time off.
• Medical insurance coverage of up to ₹4 lakh per person for self and family.
• Opportunities to support production infrastructure and security operations for global clients.
• A culture that values clarity, integrity, accountability, and continuous growth.