Quality Assurance at Bristlecone · Bengaluru (Bangalore) · 6 - 8 years · ₹18L - ₹20L / yr · Posted 1 Sep 2025

Role and responsibilities:
- Establish in concert with IT leadership, an effective IT Change & Release management process in REMSC ERP CoE, primarily in SAP environment for the assigned scope.
- Ensure all releases are delivered as per the defined process and deviations are analysed and appropriately remedied. Collaborate with solution architects, functional analysts, service managers, business users and other stakeholders to ensure the changes in the releases are delivered as planned.
- Work closely with release management and relevant stakeholders to ensure smooth deployment of the changes.
- Ensure all QA checklists are followed and aligned with established change & release processes.
- Create and maintain adequate QA documentations ensuring it is up-to-date and available to all relevant stakeholders.
- Support and facilitate audits on the application change management
- Support in Control performance activities to align with established QA and process guidelines.
Knowledge, Skills, Experience:
- Advanced knowledge and prior experience in SDLC. Experience in SAP is highly desirable.
- Basic knowledge and experience in application change management & release management in a complex IT environment.
- Good communication and presentation skills with ability to effectively collaborate with diverse and complex stakeholders.
- Strong problem solving skills with keen attention to details.
- Good working knowledge of office applications like MS Outlook, Word, Excel, Visio, etc.
- Bachelor’s degree in relevant discipline or equivalent work experience.
Principal working relationships:
- IT change team members like Domain Managers, Solution Architects, Functional Analysts, Release Managers, Cluster/Country Service Managers, etc., for understanding and delivery of changes.
- Business users and decision makers as customers.
- ERP CoE Release Manager to manage QC activities and release activities

About Bristlecone
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Job Summary
We are looking for an experienced Release Management Engineer with strong knowledge of release management, Software Development Life Cycle (SDLC), CI/CD techniques, Agile, Scrum, and ITIL processes. The candidate will be responsible for planning, coordinating, and managing software releases across development, testing, staging, and production environments while ensuring release quality, compliance, and minimal business disruption.
Key Responsibilities
- Plan, coordinate, and manage end-to-end release activities across multiple environments.
- Define release schedules, deployment plans, release calendars, and implementation timelines.
- Coordinate with development, QA, DevOps, infrastructure, security, and business teams to ensure successful releases.
- Manage release readiness reviews, approvals, deployment execution, rollback plans, and post-release validation.
- Ensure adherence to SDLC standards, release policies, and change management procedures.
- Understand and support CI/CD pipelines to improve build, testing, deployment, and release automation.
- Work with tools such as Jenkins, Git, GitLab CI/CD, GitHub Actions, Azure DevOps, or similar platforms.
- Facilitate Agile and Scrum practices, including sprint planning, release planning, daily stand-ups, and retrospectives.
- Follow ITIL practices for Change Management, Release Management, Incident Management, and Problem Management.
- Assess release risks, dependencies, and potential impacts before production deployment.
- Track release progress, manage deployment issues, and coordinate incident resolution during release windows.
- Maintain release documentation, deployment checklists, change records, release notes, and audit evidence.
- Conduct post-implementation reviews and identify opportunities for continuous improvement.
- Prepare release status reports, metrics, and stakeholder communications.
Job Description:
We are looking for an experienced Change Management professional with a strong understanding of ITIL processes and Change Management practices. The candidate should have hands-on experience with ServiceNow (SNOW) for managing change requests, coordinating CAB meetings, assessing change risks, and ensuring changes are implemented smoothly with minimal impact on IT services.
Key Responsibilities:
- Manage and track change requests using ServiceNow.
- Follow ITIL Change Management processes and procedures.
- Coordinate Change Advisory Board (CAB) meetings and approvals.
- Assess change risks, impacts, and implementation plans.
- Monitor change implementation and ensure proper documentation.
- Ensure compliance with change policies and procedures.
- Coordinate with relevant teams for change scheduling and implementation.






