System Verification Engineer

What we want to accomplish and why we need you?

Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore.

What will you do everyday?

As a backend engineer you will be responsible for building the Haptik platform which is used by people across the globe. You will be responsible for developing, architecting and scaling the systems that support all the functions of the Haptik platform. While you know how to work hard, you also know how to have fun at work and make friends with your colleagues. 

Ok, you're sold, but what are we looking for in the perfect candidate?

Develop and maintain expertise in backend systems and API development, ensuring seamless integrations and scalable solutions, including:

• Strong expertise in backend systems, including design principles and adherence to good coding practices.
• Proven ability to enhance or develop complex tools at scale with a thorough understanding of system architecture.
• Capability to work cross-functionally with all teams, ensuring seamless implementation of APIs and solutioning for various tools.
• Skilled in high-level task estimation, scoping, and breaking down complex projects into actionable tasks.
• Proficiency in modeling and optimizing database architecture for enhanced performance and scalability.
• Experience collaborating with product teams to build innovative Proof of Concepts (POCs).
• Ability to respond to data requests and generate reports to support data-driven decision-making.
• Active participation in code reviews, automated testing, and quality assurance processes.
• Experience working in a scrum-based agile development environment.
• Commitment to staying updated with technology standards, emerging trends, and software development best practices.
• Strong verbal and written communication skills to facilitate collaboration and clarity.

Requirements*:

• A minimum of 5 years of experience in developing scalable products and applications.
• Must Have Bachelor's degree in Computer Engineering or related field.
• Proficiency in Python and expertise in at least one backend framework, with a preference for Django.
• Hands-on experience designing normalized database schemas for large-scale applications using technologies such as MySQL, MongoDB, or Elasticsearch.
• Practical knowledge of in-memory data stores like Redis or Memcached.
• Familiarity with working in agile environments and exposure to tools like Jira is highly desirable.
• Proficiency in using version control systems like Git.
• Strong communication skills and the ability to collaborate effectively in team settings.
• Self-motivated with a strong sense of ownership and commitment to delivering results.
• Additional knowledge of RabbitMQ, AWS/Azure services, Docker, MQTT, Lambda functions, Cron jobs, Kibana, and Logstash is an added advantage.
• Knowledge of web servers like Nginx/Apache is considered a valuable asset.
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* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume. 

Tell me more about Haptik

• On a roll: Announced major strategic partnership with Jio. 
• Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators. 
• Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up. 
• Huge market: Disrupting a massive, growing chatbot market. The global market is projected to attain a valuation of US $0.94 bn by the end of 2024 progressing from US $0.11 bn earned in 2015. 
• Great customers: Businesses across industries - Samsung, HDFCLife, Times of India are some that have relied on Haptik's Conversational AI solutions to engage, acquire, service and understand customers. 
• Impact: A fun and exciting start-up culture that empowers its people to make a huge impact. 

Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and don't shy away from breaking things! 

Optiblack is a product growth firm that works with product leaders to drive revenue from data. Optiblack has worked with 50+ firms and created an impact of $300M+ USD

Optiblack is looking to add a product analyst that works with their clients on client engagement.

Job Descriptions

0. Monitoring

 Look at data from various sources daily to understand insights

 Identify areas of improvement

 Create the dashboards as per requirements

 Build tracking plan

1. Data Analysis

 Gather and analyze data from various sources to extract actionable insights.

 Use statistical techniques and data visualization to interpret trends and patterns.

 Identify opportunities for product improvements based on data analysis.

2. Product Performance Evaluation

 Monitor key product metrics and performance indicators.

 Conduct regular evaluations to assess product performance against goals and benchmarks.

 Identify areas of improvement and recommend strategies for optimization.

3. Market Research

 Conduct market research to understand industry trends, customer needs, and competitive landscape.

 Analyze market data and customer feedback to identify market opportunities.

 Provide insights on target market segments and potential customer segments.

4. User Experience Enhancement

 Collaborate with UX UI designers to improve the user experience of the product.

 Conduct user research, interviews, and usability testing to gather feedback on product usability and satisfaction.

 Recommend enhancements and features to improve user experience.

5. Requirement Gathering

 Collaborate with stakeholders to gather and document product requirements.

 Conduct interviews, workshops, and surveys to understand user and business needs.

 Translate requirements into clear and actionable user stories or product specifications.

6. A/B Testing

 Plan, execute, and analyze A/B Tests to evaluate the impact of changes or new features.

 Use data from A/B tests to make data-driven decisions and optimize the product.

7. Reporting and Presentation

 Prepare reports and presentations to communicate insights, findings, and recommendations.

 Present data analysis and product performance evaluations to stakeholders and cross-functional teams.

 Clearly articulate complex concepts in a concise and understandable manner.

Skills Required for a Product Analyst

1. Technical Skills

 Data Analysis: Proficiency in using analytical tools and techniques to gather, analyze, and interpret data.

 Tools: Mixpanel or similar

 Market Research: Knowledge of market research methodologies, including data collection, analysis, and competitor analysis.

 Product Management Tools: Familiarity with product management tools such as Jira, Trello, or Asana to manage product backlogs, roadmaps, and user stories.

 User Experience (UX) Design: Understanding of UX principles and the ability to work closely with designers to enhance the user experience of the product.

 A/B Testing: Experience in planning, executing, and analyzing A/B tests to measure the impact of product changes.

 SQL and Database Knowledge: Proficiency in SQL to extract and analyze data from databases.

2. Workplace Skills

 Communication: Strong verbal and written communication skills to effectively collaborate with stakeholders, present findings, and document requirements.

 Problem-Solving: Ability to identify problems, gather relevant information, and propose practical solutions to improve product performance and user experience.

 Critical Thinking: Capacity to think analytically, assess situations, and make data-driven decisions.

 Stakeholder Management: Skill in managing relationships with stakeholders, understanding their needs, and balancing competing priorities.

 Teamwork and Collaboration: Ability to work collaboratively with cross-functional teams, including product managers, designers, developers, and marketers.

 Adaptability: Flexibility to navigate in a dynamic and fast-paced work environment, adjusting priorities as needed.

 Attention to Detail: Strong attention to detail to ensure accuracy and precision in data analysis, documentation, and requirement gathering.

Roles & Responsibilities :

● Expertise in ON OFF Page SEO activities.

● Identifying and implementing strategies to increase website traffic through organic search listings without being blacklisted.

● Proven SEM experience managing PPC campaigns across Google and other Search Engines.

● Handling all aspects of SEO, SMO and different ways of link building ● Solid understanding of performance marketing, conversion, and online customer acquisition

● Technical Analysis and Audit of the website. Good knowledge of Google webmaster Analytics.

● Experience with A/B and multivariate experiments

● Knowledge of ranking factors and search engine algorithms

● Up-to-date with the latest trends and best practices in SEO and SEM ● Should have a good understanding of the digital environment and the opportunities for using social media.

Skills Required :

● Excellent communication and team player skills.

● Ability to handle international clients

● Ability to manage multiple projects and handle clients

• copy writing experience with good Advertising agency or design studio
• Possession of creative flair, versatility, conceptual/visual ability and originality
• Able to write long copy for website, brochures, blog and short and creative copy for ad campaigns, social media etc.
• Developing creative ideas and concepts for various media vehicles like taglines, jingles, ad campaigns, brochures, social media posts etc.
• Writing clear, persuasive, original copy
• Proofreading copy to check spelling and grammar
• Amending, revising or redeveloping adverts or campaigns in response to feedback from the creative director, account team or clients;
• Overseeing campaigns through the production stage to completion

Is software engineering your passion? Are you always hungry for challenges? Do you like to take risks?  Do you always crave to learn more and more? Do you like to help others solve their problems? Do you like to solve complex problems by simple methods?

• Culture to promote learning and growth by relentless focus on innovation.
• A team of aces to work with.
• Streamlined engineering processes woven around Agile methodology with the help of tools.
• Design led engineering focus.
• Opportunity to work on B2B and B2C products in various domains like healthcare & education.
• Opportunity to work on cutting edge technologies like IoT, Azure, AWS, Power BI, ML, Data Analytics etc.

• At least 4 years of experience in software development.
• High proficiency of OOP.
• More than 3 years of writing code in C#.
• Strong knowledge of SQL, writing stored procedures and advanced aggregation concepts in SQL.
• Expertise in web application development using ASP.NET MVC and creating Web APIs on .NET Core.
• Proficiency in modern Javascript (ES6 and up) and/or Typescript.
• At least 1 year experience in Angular. 
• Experience with developing applications for Azure PaaS will be preferred.
• Ability to troubleshoot and debug applications for functional and common problems.

• Working experience with Scrum methodology.
• Good written and Verbal Communication Skills.
• Understanding of commonly used design principles and design patterns.
• Working experience in writing automated unit tests using MSTest or any other similar framework

Work with customers or their representatives

- Possess a professional, knowledgeable, positive and energetic attitude § Uses strong consultative sales skills and interpersonal skills (both oral and written)

- Attention to detail, strong follow-up skills and motivation

- Assist manager in marketing campaigns

- Maintain accurate and organized files

- Work with Outside Sales Staff and Counter Sales Staff to assist in following up with customers

- Develop long-term relationships with industry customers (i.e. designers)

- Maintain the Showroom as a professional place of business

- Follow company policies and procedures and other duties as assigned

Mandatory: Hands on experience working with Java or Kotlin. Very strong logical skills. Good hold on operating system concepts and data structure. Experience with web services , SQL Lite , camera kit , image caching concepts, keychain , past experience working with one of the design patterns like MVC / MVVM / MVP , network check implementation.

Good to have:  Rx-Swift experience , video / image filter experience , media player usage , complex UX effects , couch-db , RealM.Knowledge of GIT management , Continuous Integration and Continuous Development practices.

Soft Skills: Strong communication skills , high spirited , eager to learn , able to perform in a high pressure environment

• One-Two years of professional pre-press print and digital production experience
• Proficient DTP skills in Adobe Creative Suite or higher, Microsoft Word, Excel & PowerPoint
• Proven experience of managing DTP/Prepress print Team on a day-to-day basis
• Proven accountability for own work quality and on time delivery
• Ability to achieve delivery expectations within tight deadlines
• Proficient in English language communication and skills
• Degree/Diploma in print and/or digital communications or equivalent