
· Managing large amounts of outbound calls in a timely manner.
· Identify customers' needs, clarify information, research every issue, and provide solutions.
· Seize opportunities to build comfort with customers and handhold them in Educating them about our product offerings and closing the sale of products.
· Build sustainable relationships and engage customers by taking the extra mile.
· Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty.
· Frequently attend training sessions to improve knowledge and performance level.
· Meet personal/team qualitative and quantitative target

About ClickOnCare Retail Private Limited
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Operations Manager (Non-Tech Role)
Roles and Responsibilities:
- Set objectives and goals for the team and track progress.
- It is an employee-facing managerial role.
- Lead multiple resources and groups from an operational angle and track progress through daily standups.
- Should be excellent in writing general email communication.
- Dealing with email inquiries.
- Taking minutes of the meeting and tracking those to closure.
- Document an overall status report of engagement.
- Mentor and coach team to work on creating case studies for the respective projects.
- Follow up with the prospects for getting appointments. Acting partially like a Sales Manager.
- Monitoring the daily progress of team members.
- Organizing project team meetings and recording minutes.
- The person will be managing groups related to delivery, content creation, graphics, and social media departments.
- Should conduct standup meetings
- Use of Google sheet, Asana and Slack to streamline the project, resource, and portfolio management.
- Develop the project plan for the tasks, dependencies, and participants required to mitigate the risks to system quality.
- Detail-oriented with strong data collection, analysis, and reporting skills.
- Experience working in diverse and collaborative environments.
- Delegating tasks to team members.
- Tracking and communicating project risks and opportunities.
- Providing input into the planning process.
- Good at decision making, relationship building & have good leadership qualities.
- Capable of developing procedures, service standards, operational policies, and guidelines with an attitude for continuous improvement.



Experience: 1- 5 Years
Job Location: WFH
No. of Position: Multiple
Qualifications: Ph.D. Must have
Work Timings: 1:30 PM IST to 10:30 PM IST
Functional Area: Data Science
NextGen Invent is currently searching for Data Scientist. This role will directly report to the VP, Data Science in Data Science Practice. The person will work on data science use-cases for the enterprise and must have deep expertise in supervised and unsupervised machine learning, modeling and algorithms with a strong focus on delivering use-cases and solutions at speed and scale to solve business problems.
Job Responsibilities:
- Leverage AI/ML modeling and algorithms to deliver on use cases
- Build modeling solutions at speed and scale to solve business problems
- Develop data science solutions that can be tested and deployed in Agile delivery model
- Implement and scale-up high-availability models and algorithms for various business and corporate functions
- Investigate and create experimental prototypes that work on specific domains and verticals
- Analyze large, complex data sets to reveal underlying patterns, and trends
- Support and enhance existing models to ensure better performance
- Set up and conduct large-scale experiments to test hypotheses and delivery of models
Skills, Knowledge, Experience:
- Must have Ph.D. in an analytical or technical field (e.g. applied mathematics, computer science)
- Strong knowledge of statistical and machine learning methods
- Hands on experience on building models at speed and scale
- Ability to work in a collaborative, transparent style with cross-functional stakeholders across the organization to lead and deliver results
- Strong skills in oral and written communication
- Ability to lead a high-functioning team and develop and train people
- Must have programming experience in SQL, Python and R
- Experience conceiving, implementing and continually improving machine learning projects
- Strong familiarity with higher level trends in artificial intelligence and open-source platforms
- Experience working with AWS, Azure, or similar cloud platform
- Familiarity with visualization techniques and software
- Healthcare experience is a plus
- Experience in Kafka, Chatbot and blockchain is a plus.
- Proven experience in any high-level programming languages like Java (Preferably)
- Strong knowledge of data structure, algorithms and coding
- Experience with any Messaging technologies like Kafka or Rab-bitMQ, etc.
- Proven experience in database technologies like NoSQL
- Hands-on experience with Spring, Spring Security, Spring boot, and Hibernate framework.
- Working knowledge of developing Restful Micro services.
- Strong analytical, problem-solving skills.
- Attend team meetings to discuss projects, brainstorm ideas, and put forward solutions to any issues.
- Ability to understand the Platform/domain of the business in detail & Ability to multi-task.
- Good communication and organizational skill
We are on the lookout for an effective UX writer to create microcopy that is intuitive to users, in keeping with the product’s brand voice, including people of different abilities, ages, gender identities, and backgrounds.
Create copy for apps, websites, and other digital products. Suggest words for menus, definitions, buttons, labels, chatbots, error messages, or instructions to guide first-time users through a product. Knowing grammar, spelling, and an in-depth understanding of tone and shades of meaning is essential. You will closely work with product design teams and collaborate with front-end and back-end developers. This role also has elements of a UX Producer. As a producer, you would support design teams, business stakeholders and clients. Stay up-to-date with what teams are working on. Designers have to justify their work with clients. As producers, bring guidance during those crossroads, shedding light on the creative process and educating the clients in a way that’s digestible for them. You need to be someone who’s flexible, agile, responsive and honestly, calm! You will be juggling multiple projects. The office environment is young and dynamic. It's a work-hard, play-hard culture. We work in a hybrid model, three days from the office, and 2 days from home. If this sounds like you, apply to us.


- Should have 5+ hardcore experience in Android Mobile App development
- Proficient in Kotlin, Android SDK with Location tracking, Route map, Google Map/ Voice API Integration, Regional language support etc.
- Understanding of design patterns and mobile architecture using frameworks such as MVVM / MVC / MVP.
- Familiarity with RESTful APIs and integration and code versioning tools such as Git.
- Problem solver with good analytical skills.
- Passion to work in dynamic, start-up environment.
- Compensation best in the industry


Requirements:
- Design and develop scalable IONIC applications using open source technologies.
- Develop a hybrid application with IONIC, cordova.
- Experience in HTML5 CSS, JQuery and Javascript.
- Experience in hosting application on Appstore.
- Work as part of an agile team on leading edge technologies.
- PHP & Apache stack with JavaScript, JQuery.
- Responsive Web design with HTML5 CSS3 Bootstrap.
- Social media APIs and third party widgets integration.
- Web services Integration - JavaScript and XML (Ajax), Representational state transfer (REST), Javascript Object Notation (JSON).
- End to End Role - Analyze Design, Develop, Deploy, Monitor, Enhance
- Experience on database systems.
Job Location: Navi Mumbai.

Responsibilities
- Manage incoming calls, chat and emails from customers in a timely manner
- Identify & assess customers’ needs, clarify information and provide solutions and alternatives wherever applicable
- Manage and resolve customer complaints, escalate to Customer Support Head when necessary
- Build sustainable relationships and trust with customers through an open communication
- Provide accurate & complete information to improve customer satisfaction leading to noticeable results
- Maintain records of every interaction and forward to concerned team member whenever necessary
Apply only if you have
- Proven experience in a customer support role
- Track record of over-achieving performance
- Strong listening, written and verbal communication skills
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Must be fluent in English & Hindi
- Ability to work in shifts
Bonus
- If you have worked in a fin-tech company
- If you have worked in a B2C tech startup
Job Description
We are looking Senior Performance Test Engineer for Trivandrum/ Kerala Location.
Skills:
Strong development skills with knowledge on performance testing.
Prior experience of interacting with UK, EU, US clients is preferred
Knowledge on Agile & DevOps methodology
Knowledge on domain such as BFS, Mortgages is added advantage
Tools:
Primary – JMeter
Secondary – BlazeMeter, Any other commercial or open source tool
Experience:
5 to 8 Years (look for skills as opposed to experience)
Note: Good commutation is mandatory
Roles & Responsibilities
- Assist performance test lead in all planning/co-ordination activities
- Participate in agile ceremonies as required ? Performance workload design
- Performance test scripting
- Test data preparation and data driving test scripts/sanity testing
- Test environment verification
- Test scheduling and communication
- Set-up/arrange for server side monitoring
- Test execution and defect logging
- Primary results analysis and test reporting
- Capture lessons learnt and implement agreed improvement action items.
- Regular housekeeping of performance test assets

