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L1 IT Support Engineer
Zenius IT Services Pvt Ltd's logo

L1 IT Support Engineer

Sunita Pradhan's profile picture
Posted by Sunita Pradhan
2 - 4 yrs
₹3L - ₹5L / yr
Hyderabad, Chennai
Skills
Microsoft Windows
Office 365
Active Directory
skill iconAmazon Web Services (AWS)
Amazon CloudWatch
Linux/Unix
Troubleshooting
RCA
Patching
SOP
ServiceNow
SLA

We are hiring an L1 IT Support Engineer with 2–3 years of experience in desktop/helpdesk support to provide first-level technical assistance across end-user systems, cloud, and enterprise IT environments.

Key Responsibilities

  • Troubleshoot Windows OS and Office 365 issues (Outlook, Teams, OneDrive)
  • Manage Active Directory tasks: password resets, access/user management
  • Install/configure laptops, desktops, printers, and software
  • Perform basic network troubleshooting (Wi-Fi, VPN, DNS, DHCP)
  • Support AWS CloudWatch alerts and basic Linux troubleshooting
  • Handle patching, RCA, documentation, and SOP updates
  • Manage tickets in ServiceNow/Jira and meet SLA timelines
  • Support onboarding/offboarding and escalate complex issues to L2

Required Skills

  • 2–3 years in IT Support / Helpdesk / Desktop Support
  • Strong in Windows 10/11, Office 365, Active Directory
  • Basic exposure to AWS / CloudWatch and Linux/Unix
  • Familiarity with ServiceNow/Jira, ITIL/SLA processes
  • Knowledge of SIP/VoIP basics is a plus
  • Strong communication and troubleshooting skills


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About Zenius IT Services Pvt Ltd

Founded :
2019
Type :
Products & Services
Size :
20-100
Stage :
Profitable

About

At Zenius IT Services, we specialize in delivering top-tier Professional Services for industry-leading platforms such as Avaya, Cisco, Genesys, Amazon Connect, Five9, and NICE inContact.


Our expertise extends to Digital Engineering Solutions powered by AI and Machine Learning, helping businesses drive innovation and achieve excellence.

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Candid answers by the company

What does the company do?
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we specialize in delivering top-tier Professional Services for industry-leading platforms such as Avaya, Cisco, Genesys, Amazon Connect, Five9, and NICE inContact.


Our expertise extends to Digital Engineering Solutions powered by AI and Machine Learning, helping businesses drive innovation and achieve excellence.

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