IT Manager

Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite)

Job Title: Quality Analyst

Work Location: Gurugram (Onsite)

Education:

• Minimum qualification: Graduate

Experience:

• 2 to 8 years of total work experience
• Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory

Key Responsibilities

• Evaluate live and recorded calls to ensure service quality standards
• Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT)
• Provide structured and actionable feedback to agents
• Conduct regular call calibration sessions
• Maintain daily/weekly audit count logs
• Ensure adherence to quality frameworks and feedback mechanisms
• Perform DIP checks and maintain accuracy of quality reports
• Prepare quality analysis reports using basic Excel

Required Skills

• Excellent verbal communication in both Hindi and English
• Strong attention to detail and process orientation
• Working knowledge of Basic Excel
• Experience in call audits, feedback processes, and DIP checks

Position: Customer Service Executive

Company: Technomine Group (UK Travel Operations)

About Us:

Technomine Group is a global outsourcing and operations partner supporting clients across the UK, US, and Canada. Our UK-based travel division delivers premium travel support and customer experience management. We are now welcoming fresh, enthusiastic minds to join us as Travel Desk Admin Executives for our UK travel process.

Role Overview:

An incredible opportunity for freshers to gain international exposure in travel operations! You’ll handle backend travel coordination, ensure smooth booking processes, assist with travel administration, and collaborate with UK teams for seamless operations.

Key Responsibilities:

• Manage travel bookings, reservations, and related documentation.
• Handle customer queries via email, chat, or phone.
• Maintain accurate travel records, itineraries, and invoices.
• Coordinate with UK counterparts to ensure process adherence.
• Work in rotational shifts to support UK operations.

Required Skills & Qualifications:

• Graduate in any discipline (Freshers welcome!)
• Good command over English (written & verbal)
• Basic computer proficiency (MS Office, emails, data entry)
• Strong attention to detail and willingness to learn
• Comfortable working in rotational shifts

 What We Offer:

• 5 days working with rotational shifts
• Opportunity to work with a UK-based travel company
• Global exposure & career growth within Technomine Group
• Food provided, Leave Encashment, Provident Fund, Accommodation

Work Type: Full-time, Permanent

Location: Navrangpura, Ahmedabad, Gujarat (In-person role)

About the Company

We are a fast-growing platform helping individuals and businesses simplify compliance, documentation, and operational workflows through smart, technology-driven solutions. Our mission is to make filing, registrations, and business processes seamless, transparent, and stress-free.

We are looking for a motivated and goal-oriented Account Executive to join our team in Bangalore. This role is ideal for fresh graduates or early-career professionals who want to break into sales and grow inside a high-velocity tech environment.

Key Responsibilities

As an Account Executive, you will be responsible for:

• Identifying and engaging prospective clients through outbound outreach and inbound inquiries.
• Presenting and explaining our services to potential customers in a clear and compelling way.
• Building trust-based relationships to ensure client satisfaction, retention, and repeat business.
• Working closely with the sales team to prepare proposals, pitches, and tailored solutions.
• Meeting and exceeding weekly and monthly sales targets.
• Staying updated on industry trends, customer pain points, and competitive offerings to provide valuable insights.

Qualifications and Skills

We are looking for someone who has:

• Fresh graduation or up to 1–2 years of experience with a strong interest in sales.
• Excellent communication skills, both verbal and written.
• Strong interpersonal abilities and confidence in building client relationships.
• A proactive mindset with eagerness to learn quickly.
• The ability to work both independently and in a team.
• Basic familiarity with CRM tools and sales workflows is helpful, but not mandatory.

Key Skills Required

• Sales presentation skills
• Strong communication and relationship-building
• Teamwork and collaboration
• Adaptability and continuous learning
• Problem-solving and strategic thinking

What We Offer

• Competitive salary with attractive performance incentives.
• Clear pathways for career growth and skill development.
• A supportive and collaborative work environment.
• Exposure to a fast-scaling business and real impact on customer experience.

Why Join Us as an Account Executive?

This role gives you the chance to shape meaningful customer relationships and contribute directly to business growth. You’ll work with a forward-thinking team building practical solutions that simplify life for thousands of customers. If you enjoy sales, thrive in dynamic environments, and want to develop into a high-impact professional, this is the right place to grow.

Looking for candidates with Excellent communication skills from good BPO firms and product start ups. In the initial phase, the candidate will play matchmaker to identify and connect individuals seeking romantic relationships. Responsibilities include conducting interviews, matching client profiles, arranging meetings and providing feedback. As we automate the process, responsibilities will evolve to codifying tribal knowledge gained and human judgment that our AI algorithm can use, suggesting product & service improvement based on user interactions, and protecting the brand keeping the Club clean/free from bad actors.

Requirements:

• Outstanding communication, Empathy and interpersonal skills to connect with diverse clients and cater to their preferences and needs.
• Exceptional organizational and time-management skills to manage multiple clients simultaneously.
• A high bar on excellence.
• Working knowledge of Excel.
• High degree of integrity. Ability to maintain confidentiality and professionalism in all client interactions.
• Bachelor's degree in psychology, sociology, or a related field is preferred, but not required.
• Relevant work experience in client management/customer care of 1-2 years is valued.

We are looking for a skilled Product Implementation Specialist to join our dynamic team in New Delhi. The ideal candidate will have good technical knowledge and will play a key role in gaining in-depth technical knowledge of our product. Candidate will be responsible for effectively demoing the platform to the customers, providing technical guidance, and ensuring smooth implementation. This role involves working closely with customers to address their requirements to improve their payment transactions.

Roles and Responsibilities:

• Product Demonstrations: Conduct in-depth product demonstrations, showcasing the technical capabilities and business benefits of our payment orchestration platform to current & new customers.
• Technical Expertise: Understand the technical architecture of the payment orchestration platform, including terms like API integrations, payment gateways, compliance requirements such as PCI DSS and basic coding languages.
• Client Engagement: Act as a technical advisor during customer meetings, answering questions related to the product, integrations, and functionalities.
• Requirement Gathering: Engage with customers to gather and document detailed business requirements, ensuring a thorough understanding of their requirements.
• Business requirement document (BRD) Preparation: Develop comprehensive BRDs based on customer interactions, outlining functional and non-functional requirements for the proposed solution.
• Customer Presentations: Prepare and deliver tailored presentations and proposals that address customer pain points and demonstrate how Celeris solutions can meet their goals.
• Feedback Loop: Gather feedback from potential customers during demonstrations and share insights with the product development team to enhance future offerings.

Requirements:

• Experience: 1 - 3years of experience in a product implementation, product consulting, or product demonstration role, preferably within the payment orchestration or fintech industry.
• Communication Skills: Excellent verbal and written communication skills, with the ability to clearly explain technical concepts to both technical and non-technical audiences.
• Customer-Focused: Strong customer-facing skills with a focus on delivering tailored solutions and building trust with customers.
• Analytical Skills: Ability to analyze customer needs and design customized solutions that address their business challenges.
• Collaboration: Team player with the ability to work cross-functionally and support both technical and sales teams.
• Preferred: Experience working with payment orchestration platforms, fraud prevention, or risk management solutions.

Head of Creator Community (Remote)

Headquartered in California and Y Combinator-backed, the client is a Shopify-like platform for creators & knowledge professionals (coaches, instructors, experts, etc.) to launch, manage and grow their business online.

Founded by IIT/ IIM/ BITS/ Yale/ BCG Alumni and 3X Entrepreneurs, we are well funded and backed by top Indian VC firms along with start-up veterans like Kunal Shah (CRED) and founding team members at OYO.

Key Responsibilities :
Responsible for developing a sense of community amongst the Client creator base
Ensure all Client creators are benefiting from the community
Formulate customer delight moments
Develop non-product solutions that will enable retention and increase customer satisfaction
Develop partnerships that will help in creator retention

Required Skills :

4+ yrs experience in a startup environment
Strong interpersonal skills, ability to form relationships and build a network
Good network amongst influencers
Content Writing
Strong problem solving skills
3 best things about the job -
A great opportunity to learn and develop yourself, immense career growth
Be part of the leadership team at one of India's fastest-growing start-up
Flexibility and complete ownership of your work