IT Manager

at The Hive, The Xander Group

Posted by Ankit Samdariya

Account Managers for Enterprise Level Customers in over 30 countries for a leading SaaS product. Excellent English as well as analytical skills are required. Send in your resume for more details.

We are looking for Customer success Manager who is a champion not only in customer support but also account management and business development with a minimum of 3+ years ex. Key Responsibilities: - Develop and execute a 360 degree customer success strategy to promote customer loyalty and retention - Build a framework and establish customer support practices, including live customer support and knowledgebase - Be the product champion, and get involved in all aspects of the development lifecycle to keep updated on the latest features and enhancements introduced - Think from the customer's point of view and identify areas of improvement from the product and support perspectives, including enhancements, bugs, tips and tricks - Develop strong customer relations and be the go-to person for the customer Work closely with the Growth and Marketing teams to feed insights, learnings and voice of the customer Note: Customer service is a small subset of Customer Success. We need a champion who proactively manages all customers, ensures their activation and ultimately tie it to increase revenue/customer (This is a key mindset) Skills: - Strong interpersonal skills, both verbal and written - Technical aptitude and ability to learn software programs - Problem-solving skills and ability to identify tricks to help customers - Experience working with core teams within an organisation - development, testing, marketing - Data-driven and analytical thinking Important note for applicants - while applying, please add a cover letter, detailing your understanding of day to day tasks for a Customer Success Manager and your past experience that makes you a good fit for this.

Roles and Responsibilities: -Managing Customer Lifecycle Management post sales -Working closely with the marketing team in order to optimize the acquisition, engagement, and retention of customers. -Guide new customers through the configuration and implementation of product -Explore what success means to the customer and ensure that they reach their goals -Responsible to show value to the customer so that they renew and upgrade license -Develop feedback funnel and passing customer feedback to the engineering team to set the future direction of product development -Responsible to deliver customized demos as per the specific requirements of the customer You should be: -Customer-obsessed and a hustler -Very polished and good communication skills -Street-smart attitude and highly motivated -Highly accountable and responsible -College and grades is not a selection criteria as long as you are sincere and hungry to learn Skills: Customer Relationship Management, Communication Skills, Self Starter / Self Motivated, Influencing Skills, Ownership, And Accountability

Roles and Responsibility: - Will be the member of the implementation team which is the bridge between the product team and the account management team. - Manage client expectations and creative designing of the solutions for complex requirements. - End-to-End system configurations as per the project scope of work and the documentation of the configurations. - Will be responsible for timely delivery of project deliverables by being organized and delivering on commitments including updating project tracking systems. - Work closely with the product team to understand the enhancements/ new features in the product and use it in an innovative way in system configurations. - Should coordinate between tech team and the client for integrations defined in scope. Eligibility: - Bachelor's/Master's degree in Engineering or equivalent - Quick learner, flexible, adaptable, should be able to work in a fast-paced startup environment. - Should be able to understand the logic and algorithms, Strong Logical Reasoning and aptitude - Microsoft Office and a basic understanding of financial accounting. - Should be application minded to understand the client requirement and recommend relevant product-based solutions. - Good communication and writing skills.

About us Happay is a fast growing Indian FinTech company based out of Bangalore. Happay redefines the way SMEs and Enterprises manage their business spends. With the help of technology, Happay helps organizations break loose from the shackles of manual and paper-based processes and empowers them with mobility and automation. Our product is loved by 4500+ businesses across 40+ industry verticals. ROLE : Service Delivery Manager LOCATION : Bangalore YEARS OF EXPERIENCE: 3+ years Job Overview: To oversee the delivery of services and service technology to our company's clients or customers. To evaluate customer feedback to develop quality improvement processes. Roles and Responsibility: Need to establish Delivery Processes efficiently. Responsible for building partnerships and liaising with team leaders to determine services. Should be able to help in acquiring new clients and partners. He/She should constantly be able to assess customer feedback and make necessary improvements. Validating the leads received and exploring how Happay can add value in companies. Identify new business and aid in organization growth strategies Analysing data and making deductions out of it. Required to tracking customer sales and conduct touch base activities regularly to ensure repeat business. Enablement of New Accounts & relationship building with accounts. Eligibility: Excellent conversing skills in both English and Hindi (knowing any one of the languages of regional languages is an added advantage). Bachelor's/Master’s degree Should be good at maintaining internal and external team relations. Detail oriented and diligent Good Leadership Skills Entrepreneurial by nature with a strong sense of ownership

Happay’s Customer Engagement team aims to support about tens of thousands of users familiarize themselves with Happay’s powerful product interface. To keep the Digital Expense Management Ecosystem humming, you will be responsible to help our user family to understand the product as easily, quickly, and as proactively as possible. Roles and Responsibility: Creating curated content that will help Happay’s users engage with the product, and derive maximum value from it in considerably less time. Giving an extensive walk through right from User - Onboarding to Interactive Engagement and aiding User Adoption. A typical day in the life of a Customer Engagement Associate might include: Collaborating with the Customer Success team to execute engagement plans for clients based on their unique profile and use cases. Creating and distributing onboarding & engagement collaterals (Teasers, User Manuals, Videos, Email campaigns, etc.) Collaborate with product managers and deep dive into new features and their applicability in the client’s use-case; develop content and boost the adoption of those features. Solving on-the-spot, impromptu challenges in terms of urgent / ad hoc requirements from various teams Rolling with the punches when things change, and taking ownership of the time you spend with us and truly making a differences Eligibility: Software Skills: Working knowledge of Microsoft Powerpoint / Keynote. Moderately well-versed with Excel / Google Sheets Learning Skills: Ability and motivation to learn, consistently and quickly, and constantly improve processes and collaterals People & Communication skills: Required to work with product managers, customer success managers, designers, analysts, etc. Presentation skills: Ability to explain simple to complex information in user-friendly ways An open mind for new ideas and methodologies, and a liking towards taking up challenges and finding creative solutions The knowledge to test for consistent engagement, content and user experience. A desire to get a kick out of getting users to those aha! moments A clear cut understanding of customer engagement and all the wonders it can do, strategies and objectives Working with us will be a roller-coaster ride! You have a team of aces to work with and an open, refreshing and an inspiring work culture that you will cherish. Along with that, you also have an open platform to showcase your skills, ideas and knowledge. Lastly, and most importantly, you have a top notch expense management application and web interface spanning major digital platforms (desktops, laptops and mobile). You’ll end up loving your job cause we make it fun.

Do you feel happy when you users are satisfied? And conversely, do you feel restless when users are not able to achieve their desired results? If you're analytical, data oriented, user focused and are tech savvy - this will be a great role to make an impact. Exprience in a data driven SaaS company is highly desirable. Reply to discuss more!

Spocket is a Canada based B2B E-commerce startup. We are looking for talented and experienced individuals to join our India team. This will be a full-time role and you will have to work out of our WeWork office in Thane. Spocket has been consistently achieving great standards with customer communication and has built a strong community of entrepreneurs through proactive interaction. Our success as a startup runs linear to the success of our customers- and your role at Spocket will be focused on providing excellent service to our customers. You will be responsible for handling the entirety of customer and lead queries, concerns and communication. A huge chunk of the customer experience on Spocket relies on the quality of customer support offered- so we expect people with great communication skills and fluency in English. We are a small team looking for self-starters who can onboard quickly, and stand firm under pressure. You will also be responsible for helping track customer expectations, pain points and requests. There will be no shortage of opportunity to learn and grow as we continue to build the company in the coming months and years. Grab the chance to become Spocket's customer support agent and help build an awesome platform for over 20,000 online retailers that we are currently serve! We're excited to have you because you will.. - Handle customer queries effectively and quickly - Will be able to operate under pressure, with hundreds of messages requiring responses per day - Proactively reach out to different segments of users to improve their experience on the platform - Build relationships with the customers based on trust and mutual support - Identify and track issues that customers reach out to you about - Provide the team with user insights that can be converted to applicable improvements - You love talking with people and enjoy helping them out - Be a medium for the brand voice and tone Create happy customers We're excited to have you because you have - 2 or more years of experience handling customer support for a tech startup. (Very important) - Flawless communication skills - Excellent in written and spoken English (Must have) - Hunger for a fast-paced environment with constant change - A penchant for helping people - The ability to cope with challenging situations The capacity to grasp quickly and self-learn

Good logical reasoning & analytical skills. Able to interact with customers via chat, should be able to answer servicing questions.

Qualities: Good Communication Skills(English) friendly in approach and a positive attitude. Requirements: Manage proper database of leads pipeline & have close followups for closure. Manage our Chat Platform - realtime chats with consumers to resolve their queries & drive sales. Close Leads - Outbound calling to the consumers who have shown interest in our services. What we offer: Great Incentives (our current team takes home 2-3 times the salary as incentives) Friendly environment to work, learn & grow Super fun-loving team The opening is on urgent basis, Office situated at : Mulund East. Job Type: Full-time