IT Manager

at The Hive, The Xander Group

Posted by Ankit Samdariya

"Responsibilities:\n\nOwn overall relationship with assigned clients, which include: Client Onboarding, Increasing adoption, ensuring retention, and satisfaction.\nEstablish a trusted/strategic adviser relationship with each assigned client and drive the continued value of our product.\nDevelop and nurture customers for advocacy.\nWork with clients, aid the customer in achieving their goals.\nWork to identify and/or develop upsell opportunities.\nAdvocate customer needs/issues cross-departmentally. \nRequirements:\nCheerful, Optimistic go-getters\nLearn-ability is more valued than skill set.\nImpeccable written and verbal communication skills.\nSelf-starter and a good team player.\nEager to learnt and execute the new processes for us.\nYou want to help and provide the support to our customers."

"Responsibilities\nProvide service and customer support during field visits\nFollow discussed schedule and execute accordingly\nManage all on site installation, repair, maintenance and test tasks\nDiagnose errors or technical problems and resolve with guided approach\nFollow regular reporting to manager\nDocument processes where required\nFollow all company's and department's field procedures and protocols\nCooperate with technical team and share information across the organisation\nComprehend customer requirements and make appropriate recommendations/briefings\nBuild positive relationships with customers \nRequirements\n1-2 years experience in field support\nAbility to troubleshoot, test, repair and service technical equipment\nExcellent written and verbal communication ability\nAbility to work flexible shifts and to adapt to changing work schedules\nFamiliarity with mobile tools and applications\nStrong multi-tasking and organizational skills"

"Do you enjoy planning trips for your friends?\nHere's a chance to level up and help travelers all over the world, AND enjoy a fully sponsored international working holiday!\n\n#What Ithaka does:\n\nOn Ithaka travelers can fully personalise their trip plans by chatting with experienced travelers and travel wizards. We're talking deep personalisation through a conversation that flows like between 2 friends.\n\n#What your role will involve:\n\n- Help travelers plan their trips over chat, using our sleek in-house tools\n- Read a lot of travel blogs and research new places to grow our knowledge base\n- Take complete ownership of the traveler's experience\n- Ensure the traveler transacts with Ithaka\n\n#Requirements\n\n- Excellent and clean communication in English\n- Happy personality\n- Passion for travel\n- Diligence and adherence to processes\n\n#How you will grow\n\nFirst year in this role, 2nd year team lead position in Chat operations and post that performance based growth into other business functions and managerial roles\n\n#Compensation\n\nThe salary is per annum and appears as a range here because of a variable performance bonus.\n\nAWESOME TRAVEL PERK: When you are ready (roughly 6-8 months in), you will be sent on a working holiday to an exotic country in South East Asia, fully paid for!\n\n#Ithaka's Culture\n\nAt Ithaka, we believe in building an environment where everyone can take ownership and thrive in their roles. Coming to work should be a top motivation and not a drag every morning.\n\nCHECKOUT our values and vision: bit.ly/IthakaValuesVision .\n\n If you don't fit in with these values, no matter how good you are, you won't be considered.\n\nSome things that are derived from our values\n\n1. Mistakes are cherished at Ithaka, as long as you own up to them. You can't innovate if you don't have the courage to be wrong\n\n2. We don't mind work from home/cafe/some random city in the world as long as your work and your team is not disrupted\n\n3. We don't have a leave policy (there is a guideline for legal reasons) but you are free to take as much personal time as you need as long as you get your job done\n\n4. Everyone has a travel perk, 1 backpacking trip each year to travel outside India\n\n5. We go to a day long team travel outing every quarter (a trek or camping) and every year we go on a workation for a week to a different destination\n\nAs you can tell, we are crazy about travel. Come join us if you are too."

"we are looking for operation manager who can take care of complete post sales operation starting from verification of the orders to fulfillment"

"#What Ithaka does:\n\nOn Ithaka travelers can fully personalise their trip plans by chatting with experienced travelers from our community. We're talking deep personalisation through a conversation that flows like between 2 friends.\n\n#What your role will involve:\n\n- Growing and nurturing the Ithaka expert traveler community\n- Owning our high standard of trip planning and travel advice ; implementing processes, incentives and penalties to maintain this\n- Interfacing with teams from product, growth and sales to align the community program perfectly with the business goals\n\n#Requirements: (DO NOT APPLY IF YOU DON'T QUALIFY)\n\n- At least 3 years experience\n- Strong written and verbal communication\n- Experience of leading a team/ project ; candidates who have done startups of their own are preferred\n- Good with process, analysis and first principles thinking\n\nTHIS IS A CORE TEAM POSITION. If you are genuinely interested, please take the time and effort to understand our business and product (app on Android/ iOS).\n\nIf you are clueless about Ithaka when your interview happens, you'll be rejected immediately.\n\n#Ithaka's Culture\n\nAt Ithaka, we believe in building an environment where everyone can take ownership and thrive in their roles. Coming to work should be a top motivation and not a drag every morning.\n\nCheckout our values and vision: bit.ly/IthakaValuesVision . If you don't fit in with these values, no matter how good you are, you won't be considered.\n\nSome things that are derived from our values\n\n1. Mistakes are cherished at Ithaka, as long as you own up to them. You can't innovate if you don't have the courage to be wrong\n\n2. We don't mind work from home/cafe/some random city in the world as long as your work and your team is not disrupted\n\n3. We don't have a leave policy (there is a guideline for legal reasons) but you are free to take as much personal time as you need as long as you get your job done\n\n4. Everyone has a travel perk, 1 backpacking trip each year to travel outside India\n\n5. We go to a day long team travel outing every quarter (a trek or camping) and every year we go on a workation for a week to a different destination\n\nAs you can tell, we are crazy about travel. Come join us if you are too."

"Transporter is B2B SaaS platform that builds enterprise tools for delivery management, field services and workforce management for logistics, FMCG, pharmaceuticals and other industries"

"-Play an integral part in generating new sales that will turn into long-lasting relationships.  \n-Developing trust relationships with Perilwise's existing clients in the city, and acquiring a thorough understanding of key customer needs and requirements\n-Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives\n-Coordinate claims settlement with internal team and ensure customer satisfaction \n-Serve as the link of communication between key customers and internal teams for both quotes and claims \n-Resolve any issues and problems faced by customers and deal with complaints to maintain trust"

"Looking for super experienced Copy Writer. Should be able to show the work."

"JOB DESCRIPTION FOR CSE \n\nSkills and Qualifications\nExcellent Customer service and negotiation skills\nBasic PC skills including quick data entry\nStrong Analytical Skills and ability to work through ambiguous situation\nWilling to work in 24/7 shifts\nWilling to work \nGraduate in any field with minimum of 1-2 years of work experience as a Sales Executive (or similar)\nForeign Language skill will be an added asset\nWilling to work in Pune Kharadi 411014\n\nJob Description and Duties\n1.\tMaintain company product knowledge\n2.\tReceive and resolve customer queries via inbound phone call/email/web chat\n3.\tProvide support on non technical account management customer queries\n4.\tEffectively articulate necessary customer and non-technical information to customers in a\n5.\tsimple and concise manner.\n6.\tGuide customer through online payment portal and ensure a smooth sales process.\n7.\tSupport tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions\n8.\tEffectively articulate necessary customer and non-technical information to customers in a simple and concise manner."

"LogiNext is seeking a sharp, personable and highly organized Account Manager to drive its key client accounts. This is an opportunity to work with a stellar team along with the company founders on the daily functions. You will be an ambassador of the company to our clients and must exemplify LogiNext’s culture. You will be representing and building the company's brand and maintaining long term relationships with existing accounts in a competitive market place. The work at LogiNext is very fast paced, sometimes chaotic, and hence, you must be able to multi-task to deal smoothly with competing and conflicting levels of priority. \n\nResponsibilities:\n\n•\tPlaying an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients.\n•\tOperating as the lead point of contact for any and all matters specific to your customers. \n•\tDeveloping a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors\n•\tEnsuring the timely and successful delivery of our solutions according to customer needs and objectives.\n•\tFocusing on growing and developing existing clients, together with generating new business.\n•\tCoordinating the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customer’s expectations. \n•\tActing as the link between the client and the company. \n•\tCommunicating business relevant information and providing structured feedback to senior management. \n•\tMining the existing accounts for new business possibilities and utilising available resources to drive account retention and growth. \n•\tProactively assessing, clarifying, and validating customer needs on an ongoing basis as well as leading solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel\n•\tAnalyzing latest marketing trends and tracking competitors activities and providing valuable inputs for fine-tuning marketing strategies.\n\nRequirements:\n\n•\tBachelor/Master’s in Sales/Marketing, Logistics, Supply Chain Management or related field from top-tier management school or domain.\n•\t4+ years of experience in Account Management or Territory Sales and display an attitude that is key to success.\n•\tStrong negotiation, presentation, communication, organizational skills, judgment and decision-making skills, and the ability to work under continual deadline pressure.\n•\tWillingness to put in extra time and efforts on a daily basis and stamina to be on the toes day and night with dedication.\n•\tStrong initiative and positive attitude; passionate about customer success.\n•\tExtroverts with strong communication skills and ability to interact with internal and external partners.\n•\tBe a problem solver at heart, willing to take up any task with a genuine interest in learning by doing. \n•\tConfident and dynamic working persona, which can bring fun to the team, and sense of humor, is a plus.\n•\tAbility to meet aggressive deadlines and work under continual pressure.\n•\tExcellent written and oral communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments"