IT Manager

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

About Us -

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Position – Customer Service Executive

As the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of accomplishment of successful customer service and management skills. Along with the team, you will be responsible for ensuring that the customer experience delivers the brand values. 

Duties & Responsibilities 

• Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions  
• Replenishing retail shelves as per store requirement  
• Managing store visual merchandising and managing customer billing and gift-wrapping 
• Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations  
• Maintaining a safe and healthy work environment  
• Following the cleaning and hygiene guidelines set by the store 

Candidate Qualifications & Skill Requirements 

• Candidate should ideally have 2- 3 years of experience in the similar profile
• Graduate in any stream. Hotel Management qualification/ course will be an added advantage
• Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality
• Good written and verbal communication skills
• Ability to work well under pressure
• Flexible and works well with a team
• Ability to multitask

Reporting Manager: Store Manager

Apply only on this link - https://loginext.hire.trakstar.com/jobs/fk0szpm?source=" target="_blank">https://loginext.hire.trakstar.com/jobs/fk0szpm?source=

LogiNext is a cloud-based logistics and field service optimization company with core expertise in automated delivery scheduling, route optimization, live tracking of resources, and delivery validation. Using advanced machine learning algorithms, LogiNext enables its clients with omnichannel capabilities creating a seamless delivery experience for all the customers. Using automated delivery automation and dispatch for increased efficiency, route optimization to avoid local traffic hassles, live tracking of resources for operative responsiveness, and delivery validation for complete transparency, LogiNext helps companies process same-day and even two-hour deliveries.

LogiNext has more than 200 enterprise clients including many satisfied retail and e-commerce players in North America, Middle-East, South and Southeast Asia. It has also been heralded by multiple platforms as being one of the fastest growing SaaS companies in the world.

The true growth hackers, who paved the way for this success are the people working exceptionally hard and adding value to our organization. Our brand ambassadors - that's how we address our people, bring unique values, discipline, and problem-solving skills to nurture the innovative and entrepreneurial work culture at LogiNext. Passion, versatility, expertise and a hunger for success is the Mantra chanted by every Logi-Nexter!

About the Role:

LogiNext is looking for an experienced and dedicated client operations professional to become a part of our fast growing team. A tech enthusiast that you are, you will be passionate about conveying platform value to our clients while supporting enterprise implementations. With a deep understanding of enterprise SaaS platform, you will offer solutions where LogiNext products can be put to best use helping clients achieve visionary objectives.

You should be a reliable technical advisor to clients and overcome complicated implementation challenges. You will lead the technology operations throughout the client’s journey with LogiNext and deliver ideas and solutions to clients to enhance their customer’s experience. You should have an intense desire to set the vision transforming business goals into exciting and actionable propositions.

Responsibilities

Ensuring smooth implementation, execution of projects and immediate support to users of product Training clients about all the features of the product to ensure the maximum utility and value add with timely ticket resolution and adhering to SLA Compliance Collaborating with various clients on a daily, weekly and monthly basis to resolve their queries in terms of all aspects of the product Maintaining the data sanctity on CRM and keeping all the stakeholders updated Single-handed responsibility of NPS, product adoption, change management and certification of users Communicating relevant business information, providing structured feedback to senior management and making product suggestions internally Monitoring service levels and acting as a point of contact for all complex problems, resolving the on-ground issues effectively and efficiently

Requirements

Bachelor’s or Master’s Degree in Computer Science, Information Technology, Business Management, Statistics or related field 0-2 years of experience in client operations with working knowledge of enterprise SaaS products Expert in using cloud softwares such as Google Analytics, Ticketing Management. CRM and system integration softwares (Postman) and API standards Hands on experience with MS Office (especially PowerPoint, Word and Excel) Flexible and fast adaptive nature with a positive approach towards completion of assigned task with an ability to meet aggressive deadlines and work under continual pressure Excellent written and verbal communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments Be a problem solver at heart, willing to take up any task with a genuine interest in learning by doing Confident and dynamic personality which can bring fun to the team, and sense of humour, is a plus Willingness to travel around 100% of the time within the city and between cities Team

Sales Intern Responsibilities:

• Working closely with the manager or assigned staff member, and completing all allocated tasks.
• Conducting desktop research, or gathering information through surveys or by speaking to clients and staff.
• Attending and participating in meetings, workshops, events, and exhibitions.
• Liaising with clients, vendors, and suppliers on behalf of the company's managers.
• Updating documents and sales records.
• Reviewing sales performance against sales targets.
• Observing and carrying out sales processes.
• Identifying potential weaknesses and offering improvement suggestions.
• Assisting managers with negotiations.
• Keeping a log of everything learned and delivering presentations to staff and other stakeholders.

Sales Intern Requirements:

• High school diploma or similar.
• Degree in marketing, business or similar may be required.
• Driver's license may be required.
• Strong self-motivation.
• Ability to work alone or as part of a team.
• Proficiency in a foreign language would be advantageous.
• Ability to cope with rejection.
• Ability to remain calm in fast-paced environments.
• Superb interpersonal skills.
• A professional appearance.

Shvasa is a yoga startup focussed on taking authentic yoga practices from India to the western world.

We are a team of internet entrepreneurs who love yoga as much as we love science.

Our vision is to lighten thw load of humanity one breath at a time.

The real pandemic in the world is stress, anxiety, and procrastination. Yoga has all the tools which if practiced consistently can help you reach your highest potential. Here we bring the best teachers on our platform and give them all the tools necessary to make a practitioner's journey easy and super effective.

We are a small team of calm and passionate folks who would want like-minded people, who share the love for yoga and also are the best in their respective specializations, to join our team.



• Handle the dual role of being the face of the brand to the customers, and the voice of the customer to the company.
• Handling customer queries related to Shvasa's products, brand, sales, payments and other related topics.
• Own the Live chat feature and inbound customer calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Create and present reports as required.
• Provide internal teams with constant feedback to improve products and processes as per valid customer needs.

Key skills required

• Proven customer support experience or experience as a client service representative
• Exposure to US customers, with excellent oral and written communication skills in English.
• Ability to independently handle queries, proactively update one's own knowledge by keeping in touch with other stakeholders.
• A customer focussed mindset with the sensitivity to handle complex queries and escalations as well.
• Ability to work in fast paced and high pressure environment
• Ability to problem solve, multi-task, prioritize, and manage time effectively Note: This is a night shift role.

• Consult with the customers on their needs and curate company products to meet the requirements
• Responsible for the success of workshops, for both the client and facilitator
• Take care of workshop logistics for the client
• Help the client prep for the workshop, answer any questions they may have about the workshop be the face of the company, and ensure smooth delivery of the workshops
• Help facilitator with preparation and travel
• Serve as the primary point of contact when customer issues arise, troubleshooting, and ensuring quick resolution.
• Promote awareness of the company’s upcoming research and products

Basic Qualifications:

• 2 – 5 years of work experience managing senior customer relationships
• Should ensure customer retention, renewal, and growth
• Background in customer success