IT Manager

Review Criteria

• Strong Implementation Manager / Customer Success Implementation / Technical Solutions / Post-Sales SaaS Delivery
• 3+ years of hands-on experience in software/tech Implementation roles within technical B2B SaaS companies, preferably working with global or US-based clients
• Must have direct experience leading end-to-end SaaS product implementations — including onboarding, workflow configuration, API integrations, data setup, and customer training
• Must have strong technical understanding — including ability to read and write basic SQL queries, debug API workflows, and interpret JSON payloads for troubleshooting or configuration validation.
• Must have worked in post-sales environments, owning customer success and delivery after deal closure, ensuring product adoption, accurate setup, and smooth go-live.
• Must have experience collaborating cross-functionally with product, engineering, and sales teams to ensure timely resolution of implementation blockers and seamless client onboarding.
• (Company): B2B SaaS startup or growth-stage company
• Mandatory (Note): Good growth opportunity, this role will have team leading option after a few months

Preferred

• Preferred (Experience): Previous experience in FinTech SaaS like BillingTech, finance automation, or subscription management platforms will be a strong plus

Job Specific Criteria

• CV Attachment is mandatory
• Are you open to work in US timings (4/5:00 PM - 3:00 AM) - to target the US market?
• Please provide CTC Breakup (Fixed + Variable)?
• It’s a hybrid role with 1-3 work from office (Indiranagar) with in office hours 3:00 pm to 10:00 om IST, are you ok with hybrid mode?
• It’s a hybrid role with 1-3 work from office (Indiranagar) with in office hours 3:00 pm to 10:00 om IST, are you ok with hybrid mode?

Role & Responsibilities

As the new hire in this role, you'll be the voice of the customer in the company, and lead the charge in developing our customer-centric approach, working closely with our tech, design, and product teams.

What you will be doing:

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.

• Implementation
• Understand client billing models and configure company contracts, pricing, metering, and invoicing accurately.
• Lead pilots and implementation for new customers, ensuring complete onboarding within 3–8 weeks.
• Translate complex business requirements into structured company workflows and setup.
• Pre-sales & Technical Discovery
• Support sales with live demos, sandbox setups, and RFP responses.
• Participate in technical discovery calls to map company capabilities to client needs.
• Create and maintain demo environments showcasing relevant use cases.
• Internal Coordination & Escalation
• Act as the voice of the customer internally — share structured feedback with product and engineering.
• Create clear, well-scoped handoff documents when working with technical teams.
• Escalate time-sensitive issues appropriately and follow through on resolution.
• Documentation & Enablement
• Create client-specific documentation (e.g., onboarding guides, configuration references).
• Contribute to internal wikis, training material, and product documentation.
• Write simple, to-the-point communication — clear enough for a CXO and detailed enough for a developer.

Ideal Candidate

• 3-7 years of relevant experience
• Willing to work in US time zone (~430 am IST) on weekdays (Mon-Fri)
• Ability to understand and shape the product at a granular level
• Ability to empathize with the customers, and understand their pain points
• Understanding of SaaS architecture and APIs conceptually — ability to debug API workflows and usage issues
• Previous experience in salesforce CRM
• Entrepreneurial drive, and willingness to wear multiple hats as per company’s requirements
• Strong analytical skills and a structured problem-solving approach
• (Strongly preferred) Computer science background and basic coding experience
• Ability to understand functional aspects related to the product e.g., accounting/revenue recognition, receivables, billing etc
• Self-motivated and proactive in managing tasks and responsibilities, requiring minimal follow-ups.
• Self-driven individual with high ownership and strong work ethic
• Not taking yourself too seriously.

Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

We are looking for an experienced Customer Success Executive (CSM) to join our team. The ideal candidate will be responsible for key account management, upselling, cross-selling, handling escalations, and ensuring customer satisfaction.

Roles and Responsibilities:

● Key Account Management: Serve as the primary point of contact for assigned key accounts, ensuring smooth communication and excellent service delivery.

● Upselling & Cross-Selling: Identify opportunities to expand product adoption within existing accounts and drive revenue growth.

● Customer Retention & Satisfaction: Build strong, long-term relationships with clients, ensuring they derive maximum value from our products/services.

● Handling Escalations: Act as a problem-solver by addressing client concerns promptly and effectively, ensuring a seamless resolution process.

● Client Advocacy: Serve as the voice of the customer within the organization, providing feedback to internal teams to enhance the customer experience.

● Data-Driven Insights: Monitor key customer success metrics and proactively take measures to improve engagement and satisfaction.

● Collaboration: Work closely with sales, product, and support teams to enhance overall customer experience and drive business growth.

WHAT WILL YOU NEED TO SUCCEED?

● Experience: 3+ years of experience in a Customer Success, Account Management, or Client Relations role in a B2B or SaaS environment.

● Communication Skills: Exceptional verbal and written communication skills with the ability to engage and influence key stakeholders.

● Client Handling Expertise: Proven track record of managing enterprise clients, resolving escalations, and driving business value.

● Sales Acumen: Experience in upselling, cross-selling, and identifying new opportunities within existing accounts.

● Problem-Solving Skills: Ability to think critically and address client concerns efficiently.

● Tech-Savvy: Familiarity with CRM tools and customer success platforms is a plus.

● Team Handling: Experience in managing and mentoring a team to ensure high performance and effective client service.

Location: Indiranagar Bangalore

Job Title: Customer Success Associate

Work Mode: Work From Office

Location: Gurugram, Haryana

Job Description:

We are hiring Customer Success Associates. The role involves handling customer queries efficiently and providing accurate information while ensuring a positive customer experience.

Key Responsibilities:

• Handle inbound/outbound customer queries professionally
• Provide timely and effective resolutions to customer concerns
• Maintain clear and accurate communication with customers

Eligibility Criteria:

• Qualification: Graduation mandatory
• Skills: Excellent verbal and written communication skills in English and Hindi

Shift & Working Days:

• 24/7 Rotational Shifts
• 6 Days working, 1 Weekly Off

As a Product Manager at Brainstorm Force, you’ll be at the forefront of shaping the direction of our WordPress products and SaaS applications, bridging the gap between stakeholders, development teams, and customers.

From conducting market research and defining product roadmaps to overseeing feature delivery, acceptance testing, and post-launch optimization, you’ll play a pivotal role in driving product innovation, enhancing user experiences, and achieving business objectives.

Key Responsibilities:

Product Vision and Strategy:

• Define the overarching vision and strategic goals for our product portfolio.
• Conduct market research, competitor analysis, and gather customer feedback.
• Identify opportunities for product differentiation and innovation.

Roadmap Planning and Prioritization:

• Develop product roadmap, prioritize features based on business objectives and customer needs.
• Collaborate with cross-functional teams to ensure alignment (development, support and marketing)

Product Mockups:

• Work closely with the team to plan product features and create mockups.
• Ensure that product designs align with user needs and business objectives.

Feature Definition:

• Work closely with the team to define user stories, acceptance criteria, and feature specifications.
• Prioritize features based on their impact on users, revenue and market competitiveness.

Feature Acceptance:

• Conduct final acceptance testing to ensure that features meet quality standards.
• Provide the final go-ahead for product releases based on acceptance testing results.
• Ensure adherence to timelines.

Stakeholder Engagement and Communication:

• Engage with stakeholders and align customers satisfaction with business goals.
• Communicate product vision, roadmap, and progress to internal teams and external stakeholders.

Required Skills and Qualifications:

• In-depth knowledge of WordPress ecosystem and familiarity with relevant technologies.
• Understanding of user needs and business objectives
• Ability to prioritize features based on their impact on user satisfaction and business goals.
• Strong analytical skills with the ability to translate data insights into actionable strategies and plans.
• Excellent communication and interpersonal skills, with the ability to engage with stakeholders.
• Experience working in tools like Jira, Linear, etc for backlog management.
• Proven track record of product planning, acceptance testing, and product design.

Your Success:

Your success will be measured by following KPIs that reflect the impact of your contributions:

Product Growth and Revenue:

• Market share or penetration of the product compared to competitors.
• Revenue generated by the product.
• Percentage growth in product revenue over time.

Customer Satisfaction and Retention:

• Net Promoter Score (NPS) or customer satisfaction survey results.
• Customer retention rate or churn rate.
• Customer feedback and sentiment regarding overall product experience.

Product Performance and Market Positioning:

• Market share or competitive positioning of the product.
• Customer perception of product differentiation and value proposition compared to alternatives.

Innovation and Product Roadmap Execution:

• Rate of new feature delivery or innovation.
• Percentage of product roadmap milestones achieved on schedule.
• Adoption rate of new product features or enhancements.

Team Collaboration and Alignment:

• Feedback from cross-functional teams regarding collaboration and alignment with product strategy.
• Team morale and satisfaction with product direction and leadership.
• Effectiveness of communication and alignment with stakeholders.

About Company - 

They run a Programmatic-first, Full Funnel Growth Marketing Platform for Digital Marketers and Media Agencies globally.

We combine Machine Learning with Human Intelligence to discover unique audience insights and optimize results across the marketing funnel.

We leverage the power of programmatic media to help brands expand their targeted reach, and deliver non-linear growth by optimizing the marketing funnel for brand lift, search lift and incrementality.

Responsibilities-

1. Ability to translate client briefs into specific actionable items for different departments

2. Handling client engagements at the senior level with client team.

3. Articulate brand requirements and communicate the same to the teams internally

4. Handle the operational job requirements.

5. Should be able to minute meetings clearly

6. Follow up with internal teams for job delivery as per time lines committed

7. Should wear the brand hat and be able to disseminate information internally

8. Conduct market research and data to find out need gaps in the product.

9. Keep a track on competition activities.

10. Ensure all financials in terms of job estimation, billing and collection happens on time.

11. Be the brand custodian 

Requirement -

- Strong Experience in Client servicing and customer success

- Required skills - program management, presentation/communication, number crunching.

- Experience - 3-4 years in the digital media industry

- Not looking for folks with experience outside of the digital media industry

- Someone who have worked with solution providers or publishers managing clients

About Us -

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Position – Customer Service Executive

As the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of accomplishment of successful customer service and management skills. Along with the team, you will be responsible for ensuring that the customer experience delivers the brand values. 

Duties & Responsibilities 

• Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions  
• Replenishing retail shelves as per store requirement  
• Managing store visual merchandising and managing customer billing and gift-wrapping 
• Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations  
• Maintaining a safe and healthy work environment  
• Following the cleaning and hygiene guidelines set by the store 

Candidate Qualifications & Skill Requirements 

• Candidate should ideally have 2- 3 years of experience in the similar profile
• Graduate in any stream. Hotel Management qualification/ course will be an added advantage
• Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality
• Good written and verbal communication skills
• Ability to work well under pressure
• Flexible and works well with a team
• Ability to multitask

Reporting Manager: Store Manager

• Prior experience with one or more of the following:
  1. Enterprise technology teams
  2. Technology consulting
  3. A pre-sales or post-sales role
• Experience working on client facing engagements.
• Engineering experience with strong understanding of software engineering fundamentals and ability to pick up new technology stacks.
• Creative problem-solving skills.
• Ability to think strategically and co-create long term vision for Hasura deployments with enterprise team leads and executives.
• Very good written & spoken communication skills in English.
• For positions in the US: Willingness to travel within the US (and occasionally abroad). All expenses will be covered.

• Prior experience in a developer tools company.
• Experience working with any of the following technologies:
  1. GraphQL
  2. Docker
  3. Kubernetes
  4. Postgres
  5. Frontend frameworks such as React, Angular, Javascript
• Experience with any of the following:
  1. Setting up and maintaining CI/CD pipelines
  2. Setting up and maintaining test suites
  3. Setting up and managing infrastructure
  4. Database admin