Shubham Vishwakarma
Full Stack Developer - Averlon
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Strong Implementation Project Manager/Customer success manager with B2B SaaS exposure and major KRA as client onboarding
Mandatory (Experience 1): Must have 3+ years of experience in Customer onboarding/ Implementation with at least recent 2+ years in B2B SaaS product companies
Mandatory (Experience 2) –Must have managed end-to-end onboarding and implementation for enterprise customers including requirement gathering, implementation planning, stakeholder coordination, product configuration/setup, user onboarding and training, driving successful product adoption during the implementation phase, resolving implementation blockers, and ensuring a smooth and timely go-live
Mandatory (Experience 3) - Experience coordinating with Product, Engineering, and Support teams to ensure successful customer go-live.
Mandatory ( Experience 4) – Must be comfortable engaging and presenting to C-level executives, Directors, VP-level stakeholders, and enterprise decision-makers, with proven ability to build strategic long-term relationships
Mandatory (Tools) – Must be proficient in HubSpot or similar CRM platforms, Customer Success tools, reporting dashboards, and analytics platforms to monitor account health, customer usage, and engagement metric
Mandatory (Company) - B2B SaaS product companies
Job Details
- Job Title: Senior Account Executive (Inside Sales)
- Industry: SAAS
- Function: Sales/Business Development
- Experience Required: 5-8 years
- Employment Type: Full Time
- Job Location: Pune
- CTC Range: Best in Industry
Preferred Skills: Excellent Communication Skills, SaaS Sales, lead generation, End to End Sales
Criteria:
6+ years of overall experience with 4 and more years in SaaS sales (mandatory)
Proven experience in inside sales / outbound sales, preferably in APAC markets.
Strong track record of owning end-to-end sales cycle (prospecting u2192 demo u2192 negotiation u2192 closure).
Strong experience in pipeline generation, opportunity management, and accurate forecasting.
Experience delivering product demos and articulating technical features & business value.
Job Description
What will you create and do?
We are looking for a smart, well-spoken Account Executive with experience in the APAC markets to assist our company in expanding our customer base. The Account Executive’s responsibilities include promoting and selling company products by demonstrating the advanced technical functions of the product as well as its uses and benefits, understanding customer requirements & documenting the same, creating opportunities, submit proposals, negotiate & close deals. To be a successful Account Executive, you must have excellent communication, interpersonal, customer and closing skills. You should also demonstrate the ability to meet deadlines and have strong analytical skills.
Experience Range: Overall 6+ years, 4+ years in SaaS sales
Education Qualification: Graduation
What will qualify you for this role?
Essential:
● Planning and Organization – The ability to establish a process for activities that lead to the implementation of systems, procedures or outcomes
● Results Orientation – The ability to identify actions necessary to complete tasks and obtain results
● Goal Achievement – The overall ability to set, pursue, and attain achievable goals, regardless of obstacles or circumstances
● Flexibility – The ability to readily modify, respond to, and integrate change with minimal personal resistance
● Data Analysis – The ability to read and analyze data
● Customer Focus – Commitment to customer satisfaction.
Desired Skills:
● Interpersonal Skills
● Personal Accountability
● Diplomacy & Tact
● Self-Management
Key Responsibilities:
● Identify and develop new business through networking and prospecting techniques.
● Prepare and deliver customer presentations, including high-level solution overviews and/or demos.
● Understand customers’ business needs and challenges and position the relevant solutions that address those needs.
● Persuade potential buyers that a product or service best satisfies their needs in terms of quality, price, and service delivery while managing customer objections.
● Develop pipeline by using the company’s sales methodology and processes.
● Manage sales opportunities throughout the sales cycle.
● Strong outbound sales experience
● Ensure accurate and timely forecasting and reporting for management visibility.
● Strong knowledge of scientific and technical products.
● Excellent interpersonal skills.
● Create sales literature to promote company solutions, products, and services.
● Demonstrate the technical features and benefits of our products.
● Advise customers on technology upgrades and related products.
● Compose tender documents and customer proposals.
● Generate purchase orders and sales receipts.
● Maintain strong customer relations.
● Attend product training courses and seminars.
● Meet sales targets.
1. Lead a team of associates who are the first point of contact for members - identify, understand and resolve customer queries via chat support / email or call if necessary.
2. Foster cross-functional relationships with internal stakeholders and devise methods for improvement of overall customer experience
3. Work on process/workflow design to ensure root cause resolution of frequent customer queries. Develop service procedures, policies and standards
4. Record and document all relevant user feedback
5. Manage escalations. Take ownership of customers' issues and follow problems through to resolution.
6. Manage rotational shifts to ensure great 24/7 customer support (8-hour shifts | 6 days working | Weekday off)
7. Own customer satisfaction targets and resolve all user queries within specified timelines
8. Scale our processes, services, and systems playbook
9. Recruit, mentor and develop customer service agents and nurture an
environment where they can excel through encouragement and empowerment
10. Report back to company leadership on key KPIs and benchmarks. Aid in the ongoing development and management of new KPIs
Requirements
1. High empathy & a mindset to not simply ‘manage’ customers but to delight them. We need a customer champion.
2. You know how to make simple moments impactful. “Delight is in the details” is your work mantra.
3. You're a natural teacher and communicator.
4. 3+ years of experience in customer service. Prior experience in managing customer support operations via chat in a fast-paced startup environment
5. Experience navigating and resolving customer escalations that you'd tell your grandkids about
6. Excellent communication skills with expert-level fluency in English.
7. Excellent knowledge of management methods and techniques.
8. A highly driven self-starter, with very strong ownership of their work
9. Awareness of the industry’s latest technology trends and applications
10. Ability to think strategically and to lead. Advanced troubleshooting and
multi-tasking skills
Apply only on this link - https://loginext.hire.trakstar.com/jobs/fk0szpm?source=" target="_blank">https://loginext.hire.trakstar.com/jobs/fk0szpm?source=
LogiNext is a cloud-based logistics and field service optimization company with core expertise in automated delivery scheduling, route optimization, live tracking of resources, and delivery validation. Using advanced machine learning algorithms, LogiNext enables its clients with omnichannel capabilities creating a seamless delivery experience for all the customers. Using automated delivery automation and dispatch for increased efficiency, route optimization to avoid local traffic hassles, live tracking of resources for operative responsiveness, and delivery validation for complete transparency, LogiNext helps companies process same-day and even two-hour deliveries.
LogiNext has more than 200 enterprise clients including many satisfied retail and e-commerce players in North America, Middle-East, South and Southeast Asia. It has also been heralded by multiple platforms as being one of the fastest growing SaaS companies in the world.
The true growth hackers, who paved the way for this success are the people working exceptionally hard and adding value to our organization. Our brand ambassadors - that's how we address our people, bring unique values, discipline, and problem-solving skills to nurture the innovative and entrepreneurial work culture at LogiNext. Passion, versatility, expertise and a hunger for success is the Mantra chanted by every Logi-Nexter!
About the Role:
LogiNext is looking for an experienced and dedicated client operations professional to become a part of our fast growing team. A tech enthusiast that you are, you will be passionate about conveying platform value to our clients while supporting enterprise implementations. With a deep understanding of enterprise SaaS platform, you will offer solutions where LogiNext products can be put to best use helping clients achieve visionary objectives.
You should be a reliable technical advisor to clients and overcome complicated implementation challenges. You will lead the technology operations throughout the client’s journey with LogiNext and deliver ideas and solutions to clients to enhance their customer’s experience. You should have an intense desire to set the vision transforming business goals into exciting and actionable propositions.
Responsibilities
Ensuring smooth implementation, execution of projects and immediate support to users of product Training clients about all the features of the product to ensure the maximum utility and value add with timely ticket resolution and adhering to SLA Compliance Collaborating with various clients on a daily, weekly and monthly basis to resolve their queries in terms of all aspects of the product Maintaining the data sanctity on CRM and keeping all the stakeholders updated Single-handed responsibility of NPS, product adoption, change management and certification of users Communicating relevant business information, providing structured feedback to senior management and making product suggestions internally Monitoring service levels and acting as a point of contact for all complex problems, resolving the on-ground issues effectively and efficiently
Requirements
Bachelor’s or Master’s Degree in Computer Science, Information Technology, Business Management, Statistics or related field 0-2 years of experience in client operations with working knowledge of enterprise SaaS products Expert in using cloud softwares such as Google Analytics, Ticketing Management. CRM and system integration softwares (Postman) and API standards Hands on experience with MS Office (especially PowerPoint, Word and Excel) Flexible and fast adaptive nature with a positive approach towards completion of assigned task with an ability to meet aggressive deadlines and work under continual pressure Excellent written and verbal communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments Be a problem solver at heart, willing to take up any task with a genuine interest in learning by doing Confident and dynamic personality which can bring fun to the team, and sense of humour, is a plus Willingness to travel around 100% of the time within the city and between cities Team
Head of Creator Community (Remote)
Headquartered in California and Y Combinator-backed, the client is a Shopify-like platform for creators & knowledge professionals (coaches, instructors, experts, etc.) to launch, manage and grow their business online.
Founded by IIT/ IIM/ BITS/ Yale/ BCG Alumni and 3X Entrepreneurs, we are well funded and backed by top Indian VC firms along with start-up veterans like Kunal Shah (CRED) and founding team members at OYO.
Key Responsibilities :
Responsible for developing a sense of community amongst the Client creator base
Ensure all Client creators are benefiting from the community
Formulate customer delight moments
Develop non-product solutions that will enable retention and increase customer satisfaction
Develop partnerships that will help in creator retention
Required Skills :
4+ yrs experience in a startup environment
Strong interpersonal skills, ability to form relationships and build a network
Good network amongst influencers
Content Writing
Strong problem solving skills
3 best things about the job -
A great opportunity to learn and develop yourself, immense career growth
Be part of the leadership team at one of India's fastest-growing start-up
Flexibility and complete ownership of your work
PLEASE READ THE REQUIREMENTS AND APPLY
Outbound Lead Generation Campaign(No Sales)
Complete Voice Based Job covering US and Canada
Night Shift job with fixed Sat and Sunday Off
JavascriptWe are looking for a Customer Success Specialist to assist our customers from onboarding to successful usage of the product.
To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust and you should be a quick learner
Responsibilities
- Should learn and understand the product, respond to customer queries in a timely and accurate way, via phone, email, or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Update customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback
- Knowledge of Test Automation and writing javascript is a plus
- Great Communicator - We are looking for a communicator par excellence.
- Problem Solver - There are times when you have a deadline but not the right candidate for the position, you have to be able to figure out a quick solution that will not hamper the team's productivity.
- Comfortable with Ambiguity - You enjoy a high pace of work and an environment where all answers are not readily available but will need you to be a part of finding answers
- Presence of Mind - You know how to apply your mind to think through a complex problem and not lose your cool in dealing with clients
Our client is a hyperlocal platform, that helps businesses to advertise to the right audience by targeting the audience with relevant ads on apps and websites. Their multiple ad campaigns target different demographics languages and locations to attract the consumers. Their network offers unequalled inventory that reaches 90% of the internet users across the world. Their platform also provides best insights in the performance of the ad campaigns- specific to cities, areas, and other demographics.
- Regularly engaging with clients for performance reporting & reviews, implementing upgrades on existing plan to deliver better performance, upselling clients to higher plan, cross-selling to clients
- Overseeing delivery of operational requirements of clients and from clients, making sure billing and collections are happening as scheduled.
- Participating in creating & publishing case studies for your customers.
- Planning & delivering on business KPIs (Monthly Revenue, Retention Rate, Upsell Revenue, Cross Sell Revenue )
- Delivering Customer Success by monitoring performance KPIs on weekly basis, performing RCA if growth is not as planned / at par with industry benchmarks.
- Overseeing & monitoring delivery of all operational requirements of the client with regards to the product plan activated for the client.
- Constantly working with clients, technology & operations team to implement upgrades withi client’s existing plan to make sure that the client is fully utilizing all features available to them to be successful on our platform.
- Pitching for upsells using the right consultative approach, strategy & planning for moving the customers to higher plans in order to unlock more features to deliver better performance and engagement to their locations.
- Pitching for cross-sells using the right consultative approach for moving the clients to other products offered within our suite of hyper-local marketing.
- Managing the complete commercial relationship with clients to make sure all financial and legal processes are followed for billing, realization & renewals.
- Building insights on clients performance data – spotting trends, deviation from benchmarks etc. and engaging with clients for regular performance reporting & insightful reviews.
- Working closely with Customer Success teams of other products to conduct demos with your existing customers.
- Minimum education qualification - Bachelor’s Degree from a reputable institute.
- Post Graduate Degree in Management will be an advantage.
- Relevant Work Experience of 9-12 Years in digital planning & servicing preferably focused on digital media including performance-based campaigns through Google’s Advertising Platforms/ Mar-tech / Ad-tech firm.
- Excellent pitching & presentation skills.
- Candidates who have an experience in a SAAS business will be preferred.
- Proficiency in MS Excel, PowerPoint and Keynote; conceptual understanding of SEM/ Google Analytics/ AdWords a huge plus
- Social, has strong relationship building skills, is flexible and comfortable with ambiguity
- Excellent communication and analytical skills
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon