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- Excellent verbal & written communication skills.
- Manage Email Process- Payment, Refunds, Cancellation etc.
- Responsible to provide timely & effective resolutions to customers through emails, chat, etc.
- Knowledge of payments and fintech would be plus
ABOUT Loop AI:
LoopAI is a fast-growing early stage startup led by VCs, executives and repeat entrepreneurs who are building the US's first "Delivery Intelligence Platform" a smart operator to manage your 3P Delivery Business. Loop AI's platform provides instant visibility all the operational metrics and helps structure your finances, accounting using AI. LoopAI's customers are seeing 10X ROI from the engagements. We are working with some of the large brands in the US on track to manage 0.5$B payouts.
LoopAI has grown 3x month on month for the past 4 months, counting more than 5000 Locations by end of the year. Including 2 of the world's top-10 virtual brands, 2 of the top-10 CPA firms in the US.
We process a Million Orders every month and store TerraBytes of data to build our intelligence platform
SUMMARY :
LoopAI is looking for a talented Customer Success Manager with a focus on RESTAURANTS who will manage a book of customer business. The Customer Success team serves as subject matter experts, trusted advisors, and advocates to Loop's customers. You will drive the continued success of our customers while helping to build a world-class Customer Success function. You will engage with accounts managing customers' needs ensuring product adoption and revenue retention.
A successful candidate will be highly strategic, analytical, resourceful, customer-focused, team-oriented, and will have an ability to work under time constraints to meet deadlines. We are looking for someone with a proven track record of managing a diverse set of customers while helping to build customer success programs in a SaaS startup company.
If you are looking to grow your career in AI based products Loop is the exact location you are looking for
RESPONSIBILITIES :
- Own onboarding, nurturing, retention, up-selling and ongoing success for all customers
- Refine the customer journey, design listening points and define/refine the segmentation of customer base to ensure highly efficient alignment of resources
- Engage actively in client discussions to position the value of our solution
- Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap
REQUIREMENTS:
- Deep understanding of the Customer Success function
- Incredible precision, attention to detail, and organization skills
- 3+ years of customer success experience
- Demonstrated experience in presenting complex data in understandable ways to address customers business questions
- Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly
- Entrepreneurial spirit, a self-starter, who is internally driven to make an impact on both the customer and a growth directed organization
- Experience working with cross-functional teams and projects
- Aptitude for being organized with flexibility to deliver results in a fast-paced environment
ADVANTAGES:
Proven ability to leverage business intelligence and analytics tools to perform analyses and measure the impacts of your initiatives on key metrics such as activation, adoption and retention.
Experience with Restaurants is required
WHY JOIN Loop AI?
Join a rocketship! We are pioneers of a new market that we are creating
- Take a central and critical role at Placer.ai
- Work with, and learn from, top-notch talent
- Competitive salary
- Excellent benefits
- Fully remote
Are you looking to work in the ecommerce space? Read on to know more.
Our client is a 360-degree boutique firm that provides single-point branding and eCommerce growth consulting to its clients. They have best-in-class professionals with a combined experience of over 40 years in Retail, Textiles, FMCG, Fashion, Consumer Durables and more. They create online brands for their clients through strategies like marketplace management, marketing, social media channels, and analytics that help planning and forecasting.
Currently, they are helping businesses from Fashion, Lifestyle and Personal technology to create a unique space in leading marketplaces like Amazon, Flipkart, Myntra, TataCliq etc. With over Rs.100 crores revenue generated through their 10000+ listings, the team is led by passionate entrepreneurs with a mission to simplify the digital market and e-commerce presence for all businesses.
As a Client Success Manager, you will be responsible for managing clients’ account end to end, including developing channel strategy, defining targeting, managing creative, setting up campaigns, measuring performance, and deriving insights.
What you will do:
- Taking complete ownership for a portfolio of accounts
- Understanding the client and their business from a holistic perspective
- Strategizing and creating a robust plan of action/ roadmap for clients
- Guiding a team of 2-3 people to work on client’s listings, reviews, account health and day to-day operations
- Tracking and driving the progress of various projects to ensure timely delivery
- Being responsible for all regular (and ad hoc) reporting and analysis
- Onboarding clients on multiple marketplaces by liaising with category managers at respective marketplaces
- Co-ordinating with various Marketplaces for solving queries and issues regarding the accounts
- Reviewing every account in the portfolio in complete detail to understand the current level of performance
- Being accountable for hitting goals and driving sustainable growth
- Preparing and presenting plans and results to the clients
What you need to have:
-
Minimum bachelors' degree in any field
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Strong analytical skills including Microsoft Excel
- Proactive, Team Player, requires good co-ordination and networking capabilities
- Good written communication skills and typing speed in English
- Self-motivated with passion for e-commerce
- Outstanding client handling & communication skills both written & verbal
About the Organization
Real Estate Syndicators leverage SyndicationPro to manage billions in real estate assets and thousands of investors. Growing at 17% MoM, SyndicationPro is #1 Platform To Automate Real Estate Fund Raising, Investor Relations, & Close More Deals!
What makes SyndicationPro unique is that it is cash flow positive while maintaining a healthy growth rate and is backed by seasoned investors and real estate magnates. We are also a FirstPrinciples.io Venture Studio Company, giving us the product engineering, growth, and operational backbone in India to scale our team.
Our story has been covered by Bloomberg Business, Yahoo Finance, and several other renowned news outlets.
Why this Role
We are scaling our Customer Support & Success organization and you will have the opportunity to see how the systems and processes are built for an SaaS company that is rapidly scaling. Our Customer Support & Success Team is led by expierened SaaS Operators who can provide you the guidance and mentorship to growth quickly. You will also have the oppurtunity for faster than normal promotion cycles.
Roles and Responsibilities
- Work on Migrating sensitive customer data from a third-party investment platform or Excel to SyndicationPro with minimal supervision.
- Understand the client’s needs and set up the SyndicationPro platform to meet customer expectations.
- Analyze customer expectations and data to share an expected completion time.
- To manage multiple migrations at the same time to ensure migrations are completed within the stipulated time.
- Work closely with internal and customer-facing teams to deep dive on a customer migration request and workflow using our systems to ensure nothing falls to the bottom of the to-do list
- Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking the output.
- Keep current on product releases and updates
Desired candidate profile:
- Proven data entry or Migration work experience will be an asset
- Experience with MS Office and data programs
- Attention to detail
- Confidentiality
- Organization skills, with an ability to stay focused on assigned tasks
Expectations from the candidate:
- 0-2 years of experience. Prior experience in SAAS environments will be an added advantage
- Resolve processing migration problems working with the technical team
- Pay attention to detail to maintain Data accuracy
- Self Motivated and willing to excel in strict /short deadline
- Have the ability to multitask as needed and time management skills
- Must be comfortable working during night shifts.
Customer service and care of the customers
- By entering customer data in to the data base
- By updating customer information
- By handling customer telephone calls and making required activities
- By actively preventing terminations of contracts and reduce of purchased services
- By handling customer feedback and making required activities
- By making customer satisfaction surveys
- By follow up of first delivery to new customer
- By follow up of contract termination and final invoicing
- By making invoicing to customers
- By printing of delivery lists
- By archive of customer documents
Opportunity
As a customer success manager, your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)
Responsibilities
- Be the single point of contact for all your customers from the time they sign the contract.
- Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering the value promised.
- Understand the customer’s goals, org structure, key challenges, and define their success.
- Work with sales and onboarding team to plan and execute a seamless customer onboarding process, ensuring a smooth ‘go live’.
- Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
- Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value, and renewal timeframe, making sure subscriptions are renewed timely.
- Monitor at-risk customer behavior and carry out activities to retain them.
- Own churn and expansion for all your accounts.
- Identify opportunities for portfolio growth and contact customers for upsells.
- Work towards turning customers into advocates of QDC.
- Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.
What you can expect in the next 12 months
Within 1 month |
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Within 3 months |
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Within 6 months |
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Within 12 months |
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What an ideal candidate looks like
- At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
- Ability to understand a software product and its nuances very well.
- Excellent written and verbal business communication skills.
- Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
- Ready to work during US hours - in future
What are we looking for?
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Role: Relationship Manager
Location: Mumbai (Andheri; Vashi)
Experience: 1-4 Years
Qualification: Any graduate
Salary offered: Fixed salary + Travel reimbursement + gratuity + telephone reimbursement + Performance Linked Incentives
Key Responsibilities:
- Contacting and following up with new prospective Clients and setting up new business opportunities.
- Convert prospects into customers by showcasing appropriate residential properties to the prospects matching the investment/ residential needs of the prospects.
- Plan approaches and pitches
- Build relationships with new clients.
- In some cases, Cold calling for sales of Primary properties.
- Achieving written down sales targets by the organisation.
- Attending Developer meetings & Channel partner orientations as and when required.
- Participate in the negotiation meeting with buyer & Seller.
Skills Required:
- Excellent communication and negotiation skills
- Persuasive with Marketing and Sales skills
- Customer Service orientation
- High levels of Passion and Ownership
- Result-driven individual
Qualifications & Experience:
- Graduate & above
- Must have two wheeler with a valid Driving license. Should believe in riding with safety (Helmet, Law-abiding, etc.).
- 1 to 4 years of Sales Experience in Any Sector
- Must be willing to travel within the city