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Customer Chat Support
Customer Chat Support
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Customer Chat Support

Sandeep Kumar's profile picture
Posted by Sandeep Kumar
1 - 2 yrs
₹3L - ₹4L / yr
Remote only
Skills
Customer Service
Customer Support
MS-Excel
Communication Skills
Customer Relationship Management (CRM)

Due to our rapid growth, further areas are being expanded. Therefore we need you - as a Customer Chat Support to support our team in India.
With your professional expertise you will be able to set accents and give the brand an authentic voice

 

Your mission

  • Replying customer support tickets from our regional cities
  • Handling inbound and outbound calls
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Assist customer with issues face to face and able to work in shift if required
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Participate in ad hoc projects as and when required


Your profile

  • 1-2 years of customer service & support experience
  • Must have an Apple iPad to use our tools and software.(If you don’t have one contact us we will help.)
  • Have a Team Player mentality as well as being able to work independently
  • Have a very good command of spoken and written English and Hindi
  • Proficient working with computers and software programs

Why us?

We offer you:

  • An attractive fixed salary and an annual bonus
  • 28 days annual leave
  • An intensive training
  • Personal development through individual training, workshops and webinars

We are Gadget World. An international start-up founded in 2019.
We have developed the Platform, a unique and innovative Gadget Rental Service.
Our mission is to develop revolutionary products to empower people to live a life of freedom, passion, and joy.

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Gadget World Club

Founded :
2016
Type :
Services
Size :
20-100
Stage :
Bootstrapped

About

N/A

Company social profiles

N/A

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Press:  https://www.foghorn.io/press-room/">https://www.foghorn.io/press-room/

Awards: https://www.foghorn.io/awards-and-recognition/">https://www.foghorn.io/awards-and-recognition/

  • 2019 Edge Computing Company of the Year – Compass Intelligence
  • 2019 Internet of Things 50: 10 Coolest Industrial IoT Companies – CRN
  • 2018 IoT Planforms Leadership Award & Edge Computing Excellence – IoT Evolution World Magazine
  • 2018 10 Hot IoT Startups to Watch – Network World. (Gartner estimated 20 billion connected things in use worldwide by 2020)
  • 2018 Winner in Artificial Intelligence and Machine Learning – Globe Awards
  • 2018 Ten Edge Computing Vendors to Watch – ZDNet & 451 Research
  • 2018 The 10 Most Innovative AI Solution Providers – Insights Success
  • 2018 The AI 100 – CB Insights
  • 2017 Cool Vendor in IoT Edge Computing – Gartner
  • 2017 20 Most Promising AI Service Providers – CIO Review

Our Series A round was for $15 million.  Our Series B round was for $30 million October 2017.  Investors include: Saudi Aramco Energy Ventures, Intel Capital, GE, Dell, Bosch, Honeywell and The Hive.

About the Data Science Solutions team
In 2018, our Data Science Solutions team grew from 4 to 9.  We are growing again from 11. We work on revenue generating projects for clients, such as predictive maintenance, time to failure, manufacturing defects.  About half of our projects have been related to vision recognition or deep learning. We are not only working on consulting projects but developing vertical solution applications that run on our Lightning platform, with embedded data mining.

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  • Have a direct impact on the company’s revenue
  • Give or receive mentoring as part of the collaborative process
  • Questions and challenging the status quo with data is safe
  • Intellectual curiosity balanced with humility
  • Present papers or projects in our “Thought Leadership” meeting series, to support continuous learning

 

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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