Customer Chat Support

About the role

Our UX is a key differentiator. We invest heavily in UI, aiming for a snappy and intuitive experience. We believe in Product-Led Growth, which holds that even enterprise adoption of software tools begins with individual users. The key to achieving this is creating a user experience that prompts customers to respond quickly. We are investing in amazing UX at every touchpoint: website, help docs, dev docs, community, contacting support, asking sales for a demo, etc. This work is high-impact as it affects not only the immediate business goals of driving sign-ups but will have a long-lasting impact on our brand.

About the role

Our UX is a key differentiator. We invest heavily in UI, aiming for a snappy and intuitive experience. We believe in Product-Led Growth, which holds that even enterprise adoption of software tools begins with individual users. The key to achieving this is creating a user experience that prompts customers to respond quickly. We are investing in amazing UX at every touchpoint: website, help docs, dev docs, community, contacting support, asking sales for a demo, etc. This work is high-impact as it affects not only the immediate business goals of driving sign-ups but will have a long-lasting impact on our brand.

What it means to be an early engineer

Being part of the founding team, you will have the opportunity to shape the future of sustainable energy. Together, we’re going to face the hardest technical challenges this journey has to offer head-on. As the team grows, you’ll be the battle-hardened expert that everyone looks to for guidance. Your role will be pivotal in building a mission-critical analytics platform that encompasses predictive ML models, real-time analytics, and user-friendly dashboards.

As a Frontend Engineer, here’s what you’ll be doing

• Develop our web applications using React, Redux, Next.js, HTML, CSS
• Build scalable and interactive data visualization components for complex analytics
• Integrate external tools for product analytics
• Create and execute test plans and test cases ensuring high-quality user experiences
• Quickly develop proof of concepts (POCs) for new features or product ideas
• Regularly update and maintain website content and assets

We are excited about you because you have:

• Proven 4+ years of experience as a Frontend Developer with a strong portfolio of web applications developed using React, Next.js, and other similar technologies
• Strong understanding of HTML and various CSS Frameworks
• Familiarity with integrating advanced charting libraries, maps, calendars, and other third-party components into web applications
• Proven expertise in handling browser components DOM, Cookie, Session etc
• Proficiency in frontend testing methodologies for flawless user experience and optimizing web application performance
• Good understanding of website management and maintenance, SEO, CMS, etc.

You’ll be a great fit if:

• You have 4+ experience in building frontend applications
• Previously worked in a startup environment and have a high degree of ownership and appetite for ambiguity
• Like being a part of a high-performing team focussed on fast-paced execution at the same time detail-oriented
• A relentless desire to solve customer problems and chase down answers

Why choose Our Client?

We're the leader in battery analytics and are backed by prominent investors like YC. Today, we're the only company single-mindedly focused on enabling the world's transition to electric vehicles. We are among the most innovative companies that use data to uncover insights about electric vehicles and batteries. More importantly, you will have the opportunity to implement your tech skills to solve real-world issues like climate change. Let's do something great together.

Why choose Our Client?

We are looking for a foreign accountant having basic depth knowledge of accounting and proficient with software like Quickbook, Xero, Sage etc.

Roles and Responsibilities

- Calling people who have filled the signup or contact form

- Finding leads online/offline who match the criteria of the target customer

- Make cold calls to the leads generated

- Handle both outbound/inbound calls

- Update systems, CRMs, Excels, Google Sheets

- Give platform demo to interested customers

- Write articles/knowledge base for tutorials on how to use the product

- Support customers for any queries about the product

Desired Candidate Profile

- Should have great convincing skills

- Should have strong negotiating skills

- Should be able to pitch the client understand the customer instead of repeating a fixed sales pitch

- Should have always achieved targets or beyond

- Should be able to Tech Savvy

- Go-getter attitude, self-starter, instead of manager or management having to follow up to get work done or to remind about targets

- Well organized with handling data, sales funnel and reaching out to the customers on time

- Soft-spoken and delight for customers to speak to

- Must have email writing skills to follow up or share information

- Can be on phone for a long time and familiar with using dialer systems

Shopify Developer Job Brief

We are looking for Shopify developers who are comfortable programming on the Shopify platform. They should have development experience, in-depth understanding, and distinct perspectives of all things to specialize in all the Shopify projects.

The chosen candidate should be able to create a bespoke development using the existing Shopify templates. Besides that, they must also know how to convert mock-ups and specifications into complete functional solutions.

He/she must also know how to update and modify the existing websites to enhance the UX/UI design or add new features. They must also know how to test and develop 3rd-party Shopify apps and customize and create Shopify accounts.

Shopify Developer Responsibilities

• Make knowledgeable and engaging Shopify store online to increase the revenue and sales.
• Make bespoke themes and change all the pre-existing templates according to the predefined company guidelines.
• Should be a professional in all areas of the E-commerce platform.
• Work with the UI and UX design teams to make the inventive, strong, and unique user experience.
• Ensure smooth connection with the Shopify Apps, Marketing Tools, and Platform APIs.
• Must debug and test out the websites regularly to enhance the performance.
• Offer coordination and technical support to protect the company against failure.
• Increase the conversion rates by optimizing websites.
• Shopify Developer RequirementsBachelor’s degree in Computer Science, Information Technology, or any other similar field.
• Must have maintenance, launch, and shop construction expertise and also have a general understanding of the admin system.
• Expert in JavaScript, DOM, CSS3 and HTML5.
• Has previous experience in Storefront API and working with custom theme.
• Has working knowledge in liquid templating and theming system of Shopify.
• Previous experience in debugging or implementing 3rd-party Shopify applications and making unique solutions when it’s required.
• Must carry expertise and knowledge with jQuery, current frameworks of JavaScript, vanilla JavaScript, and ES2015/ES6.
• Must carry working knowledge of Shopify properties or objects, Meta fields, and AJAX API.
• Must possess debugging and testing abilities utilizing browser console and various other tools.
• Must have the ability to provide proactive feedback and interact effectively.
• Working knowledge in 3rd-party APIs and services along with Shopify plugins.
• Previous experience in creating responsive and unique layouts for mobile devices, tablets, and desktop.

Experience Required

• 6 months- 6 years

We are seeking a very talented remote/onsite Senior Software Engineer, proficient in front-end and backend development. We prefer to rapidly develop with frequent releases and aim to provide amazing experiences for our end users.

Each engineer is treated as a true owner, with a high degree of ownership and autonomy. We are looking for a product minded, independent thinker -- not someone whose hand we will hold to make product decisions. We aim for a lean, fast-moving team that prefers to avoid meetings and focus 100% on driving impact.

Responsibilities:

• * Work with cutting-edge front-end and back-end technologies in designing, building, and maintaining performance, responsiveness, and delightful experiences for our customers.
• * Write high-quality front-end & back-end code, complete with automated unit and integration tests, as well as participate in code reviews.
• * Partner with product, marketing, and customer success to develop a highly interactive web application that fosters innovation.
• * Collaborate with other Software Engineers to evaluate and recommend new technologies, and help to continuously modernize and mature our front-end implementations and best practices.

Ideal Candidates Will Have:

• * Minimum of 4 years' experience in fast-paced, nimble teams building software at scale
• * Possesses deep understanding of JavaScript beyond libraries or frameworks (i.e. Core JS, not just jQuery or Angular).
• * A proven ability to deliver an amazing user experience.
• * Have detailed knowledge of responsive CSS, the box model, semantic markup, and HTML5.
• * An appreciation for good design, and the desire to translate visual ideas into working, beautiful code.
• * Experience in building scalable solutions with a high level of code quality through automated tests and good architecture.
• * Ability to solve complex data problems and think of best ways to present these to users.
• * Strong team player with excellent communication skills and high degree of ownership and drive.

Candidates with varying backgrounds are encouraged to apply. We do not require prior knowledge of technologies in our stack, only a desire to learn them.

1. Strong fundamentals OOPS concepts, Exception Handling, Coding Standards, Logging

2. Creating custom, general use modules and components which extend the elements and modules of core Angular. 

3. Creating configuration, build, and test scripts for Continuous Integration environments

4. Communicating with external web services and processing data

5. Experience with offline storage threading and performance tuning

6. Review code and maintain the code quality and suggest best practices

7. Knowledge and experience on data science and programming languages

8. Demonstrable abilities to optimize code. Strong analytical skills for effective problem solving