Customer Chat Support

Position Overview:

As a Senior Support Engineer specializing for Storage and Network monitoring in an AI enabled Data center as well as Cloud, you will play a critical role in interacting with Customer on routine basis to support the product. Your expertise in debugging and solving complex problems is essential to address the complex product issues when pitched in real world. With a methodical approach on problem solving and being Customer’s advocate in the organization is crucial for success of the position

Work Location: Pune

Job Type: Hybrid

Key Responsibilities:

- Monitor for, triage, and resolve live issues in mission critical enterprise environments.

-Active Customer engagements: Work daily with customers in a proactive manner providing full lifecycle support and implementing solutions to maximize value to the customer.

-Debug issues and propose solutions: Understand the domain, product, key customer use-cases, and success-criteria, work towards these by implementing solutions the current issues and in time propose new solutions.

-Agile Development: Collaborate within an agile development environment to deliver on aggressive schedules, maintaining a high standard of quality in communications, documentation and tracking various issues.

-Feature Ownership: Take ownership of features, customers ask from inception to delivery, working with Product Management, Engineering stakeholders, Ensuring product meets the customers’ requirements and align with the overall product vision.

-Problem Solving and Optimization: Tackle complex technical challenges related to data processing, storage, and real-time monitoring, and optimize backend systems for high throughput and low latency.

-Implement Best Practices & focus on automation: In cross geo, multi-product support org, propose and implement Support centric best practices on collaboration, documentation, tracking and measuring success, and automate the repetitive tasks to ensure efficiency.

-Collaboration and Communication: Work closely with cross-functional teams, including UI/UX designers, product managers, and QA engineers, to ensure smooth integration and alignment with product goals.

-Documentation: Create and maintain technical documentation, including system architecture, design decisions, and API documentation, to facilitate knowledge sharing and onboarding.

Qualifications:

- Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.

- Strong domain knowledge in Networking and/or Storage Networking technologies and practices.

- 5+ years of practical experience in networking domain (an additional storage networking experience is a plus), with a focus on supporting enterprise customers.

-Strong Linux system administration skills with focus on Full-Stack troubleshooting, LAMP style hosted applications, shell scripting and performance tuning.

-Experience with Windows administration including but not limited to AD, Group Policy administration, performance monitoring, and performance tuning

- Broad experience with monitoring fundamentals and familiarity with data collection methods for key infrastructure technologies from AJAX to Xenserver

- Proven experience in troubleshooting and debugging enterprise products deployed in AWS, Cloud, and Kubernetes environments.

- Strong communication and interpersonal skills with the ability to interact effectively with customers and internal teams across geographies and time zones.

-Excellent problem-solving abilities, with a keen attention to detail and a systematic approach to issue resolution

- Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.

-Customer-centric mindset, with a passion for delivering exceptional technical support and ensuring customer satisfaction.

Why Join Us:

- Opportunity to be a key contributor in the development of a leading performance monitoring company specializing in AI-powered Storage and Network monitoring.

- Collaborative and innovative work environment.

- Competitive salary and benefits package.

- Professional growth and development opportunities.

- Chance to work on cutting-edge technology and products that make a real impact.

If you are a hands-on technologist with a proven track record of designing and delivering high-quality features on aggressive schedules and possess strong expertise in microservices-based streaming architectures, we invite you to apply and help us redefine the future of performance monitoring.

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL,Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Senior Social Media Account Manager

Experience Level: 3+ years in Agency set-up

Location: Bangalore, On-site

Job Description:

● Create campaign strategies and monitor the execution to achieve the brand objectives.

● Manage social handles of the brand, like Instagram, Facebook, LinkedIn, X etc.

● Develop, implement and manage a brand's social media strategy on a monthly basis.

● In-depth knowledge of social media marketing, market trends, integration of online with offline marketing and reporting.

● Measure the success of every social media campaign, as per required metrics.

● Work with copywriters and designers to ensure content is well-suited and appealing to the defined target group for respective brands.

● Communicate with industry professionals and 3rd party vendors if and when required.

● Provide constructive feedback to the team(copy & design) to achieve desired results.

Requirements:

1. Bachelor's degree in Marketing, Communications, or a related field (Master's degree preferred).

2. 3+ years of proven experience in social media management within a client-based agency or

related environment.

3. Demonstrated success in devising and executing impactful social media strategies for a variety of clients.

4. Excellent written and verbal communication skills, conveying ideas clearly to internal teams and clients.

5. Profound understanding of social media platforms, algorithms, content formats, and best practices.

6. Proven track record of generating exceptional results via integrated marketing strategies(online+offline).

EXCITED ABOUT YOUR TASKS?

● Employee Records Management:

○ Maintain and update employee records, ensuring accuracy and confidentiality.

○ Prepare and process employment documentation, including new hire, termination, and promotion

forms.

○ Manage HRIS (Human Resources Information System) to ensure all records are current.

● Recruitment Support:

○ Assist with the recruitment process by posting job openings, scheduling interviews, and

coordinating candidate communications.

○ Help onboard new employees, including preparing induction materials, facilitating orientation, and

ensuring all necessary paperwork is completed.

● Payroll and Benefits Administration:

○ Assist with the preparation and processing of payroll data.

○ Ensure proper documentation for employee benefits enrollment, changes, and claims.

○ Coordinate with finance for payroll queries and discrepancies.

●HR Compliance and Reporting:

○ Support HR with compliance tasks, such as ensuring the company adheres to labor laws and

employment regulations.

○ Prepare HR reports, including headcount, turnover rates, and other metrics as needed.

● Employee Relations Support:

○ Provide general administrative support to HR managers and employees.

○ Respond to employee inquiries regarding HR policies and procedures.

● Training and Development:

○ Assist in organizing training sessions, workshops, and other employee development activities.

○ Maintain records of training and professional development activities.

● General Administrative Tasks:

○ Assist in managing office supplies, HR documents, and communication materials.

○ Coordinate meetings, appointments, and other scheduling activities for the HR department.

WHAT WILL YOU NEED TO SUCCEED?

● Bachelor’s degree in Human Resources, Business Administration, or related field.

● Proven experience as an HR Administrator or in a similar administrative role.

● Strong knowledge of HR software, MS Office Suite (Excel, Word, PowerPoint), and HRIS systems.

● Excellent organizational, time-management, and multitasking skills.

● Attention to detail and a high degree of confidentiality.

● Familiarity with employment laws and regulations.

● Effective communication skills, both written and verbal.

● Problem-solving ability and a proactive approach to tasks.

Working Days:

Monday to Friday 10 am - 7 pm (WFO)

Saturdays-10 am - 3 pm (WFH)

However, the candidate must be comfortable with flexible shifts, if required.

Looking for Indiranagar, Bangalore location ONLY

FEMALE CANDIADTES PREFERRED ONLY

MANDATORY TECHNICAL SKILLS

SSRS, PowerBI, SQL Server 2008/2012, TSQL, Stored Procedures, Views, UDF’s, Triggers, Charts

EXPERIENCE

• 7+ years professional experience in database development using SQL Server 2008/2012(T-SQL, SSRS)

• Strong analytical and critical thinking skills, with the ability to analyze business requirements to determine

• processing flow, user requirements and inter-dependencies of multiple information systems.

• Experience with SDLC required

• Excellent verbal and written communication skills.

• Strong in performance tuning especially tuning complex queries, procedures and indexing strategies

Job Title: SEO Executive

Responsibilities:

Conduct keyword research and optimize website content.

Implement on-page and off-page SEO strategies.

Monitor website analytics to assess performance.

Collaborate with content teams for SEO-friendly content.

Stay updated on search engine algorithms and trends.

Skills:

Proficient in SEO tools (e.g., Google Analytics, SEMrush).

Basic understanding of HTML, CSS, and web development.

Strong analytical and problem-solving abilities.

Excellent communication and teamwork skills.

Qualifications:

Bachelor's degree in Marketing, Communications, or related field.

3 years of experience in SEO roles.

Job brief

We are looking for a Lead Data Scientist to lead a technical team and help us gain

useful insight out of raw data.

Lead Data Scientist responsibilities include managing the data science team, planning

projects and building analytics models. You should have a strong problem-solving ability

and a knack for statistical analysis. If you’re also able to align our data products with our

business goals, we’d like to meet you.

Your ultimate goal will be to help improve our products and business decisions by

making the most out of our data.

Responsibilities

● Conceive, plan and prioritize data projects

● Ensure data quality and integrity

● Interpret and analyze data problems

● Build analytic systems and predictive models

● Align data projects with organizational goals

● Lead data mining and collection procedures

● Test performance of data-driven products

● Visualize data and create reports

● Build and manage a team of data scientists and data engineers

Requirements

● Proven experience as a Data Scientist or similar role

● Solid understanding of machine learning

● Knowledge of data management and visualization techniques

● A knack for statistical analysis and predictive modeling

● Good knowledge of R, Python and MATLAB

● Experience with SQL and NoSQL databases

● Strong organizational and leadership skills

● Excellent communication skills

● A business mindset

● Degree in Computer Science, Data Science, Mathematics or similar field

● Familiar with emerging/cutting edge, open source, data science/machine learning

libraries/big data platforms

Who Are We?

At AutoVRse, we build the finest, customized Virtual and augmented Reality (VR/AR) applications, helping enterprises harness the power of immersive technologies across several key functions. Combining our photo-realistic visualizations with interactive virtual environments, we have partnered with firms like Shell, Bosch, Accenture, Aditya Birla Group, Godrej, and TVS Motors to deploy VR experiences in India, Singapore, Australia, Germany and the USA.

What Will You Work On?

You will join the game studio team within AutoVRse, helping build District M, a VR, rhythm-based platformer, a first-of-its-kind for an indie studio out of India. As a core part of this team, you will play an instrumental role in creating this game and ushering in the next era of immersive gaming.

• We launched a free demo on Oculus Applab, and a lot of content creators/gamers are in love with it!
• Our official game trailer was featured in the UploadVR Summer Showcase, 2022 - earlier this year.
• We've recently become a part of the "PlayStation Partner" program and will soon be working on making our game accessible across VR platforms.

As a Game Developer, you will work closely with the design and production art teams to create mechanics and components that are a core part of the gameplay. We hire people with a broad set of technical skills, who have a passion for gaming and are excited to create diverse, impactful and memorable experiences for our user base. Your enthusiasm to take on new problems is what will help us push the boundaries of what is possible in VR games today.

What Can You Look Forward To?

• Build multi-platform VR games (starting with District M), for - Meta Quest 2, PSVR etc.
• Ideating, and implementing game mechanics from a prototype stage to a fully polished game.
• Participate in the feature / mechanics-definition process, along with the Design and Art teams.
• Collaborate closely with other engineers, production artists and level designers.
• Manage individual project priorities, deadlines and deliverables.
• Working in and growing along with an ambitious, accelerating, early-stage game studio.

Mandatory Qualities:

1. Experience in game development workflows, engines, processes and tools.

2. Demonstrated ability of building polished mechanics and systems built with scalable code practices.

3.   Thorough knowledge of OOP (Object-Oriented Programming), Data Structures and Algos.

4. Basic idea of 3D Design concepts - modelling / geometry, texturing, lighting, maps etc.

Good-To-Haves:

1. Experience with Virtual Reality (VR), including but not limited to 3D Graphics, OpenGL et al.

2.   Knowledge of VCS (Version-Control Systems) such as Git, Unity Collab / similar.

3. Knowledge of Object-Oriented Design (OOD), Design Patterns, 3D Math, UI, Animation.

4.   Knowledge of 3D Design Tools such as Blender, Substance Painter/Design, 3dsMax / Maya etc.

5. 1-2 years of game / VR development experience with Unity, Unreal Engine, C # et al.

Salary Range: ₹ 5,00,000 - 12,00,000 PER ANNUM

Mandatory Skills required:

1. Ability to translate business requirements into technical requirements for QlikView

2. Perform detailed analysis of source systems and source system data and model that data in

Qlikview

3. Design, develop, and test QlikView scripts to import data from source systems, data feeds, flat files

to create Qlik marts

4. Proficiency with QlikView Scripting, use of complex QlikView functions,

advanced QlikView Expressions, experience with complex data models and optimization of data

model for query performance to create Qlik Marts

5. Architecture optimization ( includes hardware sizing , security setup , performance tuning )

6. Development of Qlikview/ QlikSense