Customer Chat Support

About us:

Hiver offers teams the simplest way to offer outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction.

At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.

Opportunity:

As a Senior Staff Engineer at Hiver, you will play a pivotal role in shaping the future of our platform and technology landscape. You will operate as a senior technical leader — driving architectural strategy, establishing engineering excellence across teams, and influencing product direction at scale.

Hiver processes over 5 million emails daily for thousands of active users — and as we continue to grow rapidly, you’ll lead efforts to build highly scalable, intelligent, and resilient systems that power this growth. This is a hands-on and strategic role where you will architect complex systems, mentor other Staff Engineers and Technical Leads, and champion technical innovation across the company.

What you will be working on?

Strategic Technical Leadership

• Define and evolve Hiver’s technical architecture and long-term technology roadmap in alignment with business strategy.
• Lead architectural design reviews and ensure coherent technical direction across multiple product and platform teams.
• Partner with senior leadership across all functions to make strategic build vs. buy, scale vs. optimize, and AI adoption decisions.
• Drive technical vision-setting for next-generation AI-driven capabilities across the product suite.

AI and Systems Architecture

• Design and scale advanced Generative AI and Machine Learning solutions integrated with Hiver’s core workflows.
• Build frameworks to improve system scalability, resilience, and observability for high-throughput email and data processing.
• Ensure architectural decisions are guided by performance, maintainability, and cost efficiency principles

Engineering Excellence & Mentorship

• Set and enforce engineering-wide standards for system design, code quality, and technical documentation.
• Mentor and coach Staff Engineers, Tech Leads, and Senior Engineers, helping them grow as system thinkers and problem solvers.
• Act as the final technical reviewer for complex or high-risk projects, reducing uncertainty and ensuring timely delivery.
• Build a culture of engineering excellence that values clarity, simplicity, and accountability.

Cross-Functional Influence

• Collaborate closely with Product, Data, and Design teams to translate business goals into technically feasible and scalable solutions.
• Drive consensus and alignment on key architectural trade-offs across multiple teams and stakeholders.
• Lead post-incident reviews and proactively drive initiatives that improve system reliability and developer productivity.

Innovation & Technical Thought Leadership

• Champion emerging technologies — AI, automation, data analytics — to create business leverage.
• Promote a culture of continuous innovation, experimentation, and learning within engineering.
• Represent Hiver’s engineering excellence in external forums, conferences, and open-source communities.

What we are looking for?

• 12+ years of total experience in software engineering with at least 5+ years in architecture or technical leadership roles.
• 3+ years of experience leading Staff-level in large-scale distributed systems.
• Extensive expertise in AI/ML (including Generative AI), with a deep understanding of model lifecycle management and deployment.
• Proven experience architecting high-availability, large-scale SaaS platforms in cloud environments (AWS, GCP or Azure).
• Strong foundation in Python or Java, object-oriented design, and system performance optimization.
• Advanced understanding of distributed systems, data architecture, and event-driven design patterns.
• Experience managing technical strategy and decision-making across multiple teams or product areas.
• Demonstrated ability to navigate ambiguity, build consensus, and influence without direct authority.
• Passion for mentoring and developing senior engineering talent and shaping engineering culture at scale.

Company Name: TechWize (A Business unit of Mangalam Information Technologies Pvt Ltd.)

Our Accreditations -

• 25 years of industry presence
• Salesforce Partner
• ISO 27001:2019 certified
• Great Place to Work certified
• HIPAA Compliant
• SOC2 Compliant
• NASSCOM Member

Our EVP (Employee Value proposition)

• We are a Great place to work certified company.
• 30 Earned Leaves during calendar Year
• Career progression and continuous Learning & Development (Technical, Soft skills, Communication, Leadership)
• Performance bonus & Loyalty Bonus Benefits
• 5 Days working
• Rewards and Recognition programs
• Standard Salary as per market norms
• Equal career opportunities, No discrimination
• Magnificent & Dynamic Culture
• Festival celebrations & fun events

Explore more : https://techwize.com/, https://mangalaminfotech.com/

Position: BDE / Sr. BDE

Job location: Ahmedabad

Experience: 1-5 Years

Job Description:

We are looking for Passionate, Ambitious and Result Oriented Business Developments Professionals. They should be self-driven, Result oriented having ‘Founders Mentality’. We are strengthening Business Development team for IT Services which is focused on CRM i.e. Salesforce, Zoho, HubSpot, etc., Web development and other IT development work for the global clients. Candidate should have insight of IT outsourcing business for the overseas B2B and B2C clients in one or more technologies.

• Ability to develop good relationships with current and potential clients
• Excellent leadership and communication skills
• Experience in project management and/or sales
• Knowledge of productivity tools and software
• High attention to detail and a focus on fact-based decision making

Responsibilities:

• Researching organizations and individuals to identify new leads and potential new markets
• Use tools like LinkedIn Sales Navigator and other Data Mining techniques
• Build and nurture contacts with potential clients
• Communicate with the potential leads through calls, emails, LinkedIn and other media
• Support in writing new business proposals and basic content writing required for marketing material and website enhancement
• Write relevant post in LinkedIn, blogs, company websites which draws the attention of the clients
• Maintain knowledge of all product and service offerings of the company
• Arrange meetings for senior management with prospective clients
• Bidding through portals like Upwork, Freelancer, PPH, etc.
• Participate in the client calls with Solution team during client’s time zone
• Creating sales collateral, proposals and marketing material
• Ability to understand IT technologies, requirement gathering & interacting with IT development team for the execution

1. Respond to customer queries in a timely and accurate way, via phone, email, or escalate unresolved issues to the appropriate internal teams

2. Take ownership of customer issues and ensure prompt resolution

3. Maintain customer records by updating all relevant information in the database

4. Meet personal/team qualitative and quantitative targets

5. Providing complete information about the product to the customer.

6. Solving all product or service-related issues of the customers.

7. Keeping a proper record of the customers.

8. Maintaining and updating the information of the customers regularly.

9 . Maintaining a pleasant working environment for your team.

10 . Creating policies and procedures.

11. Conducting quality assurance surveys with customers and providing feedback to the staff.

Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople 

Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

 REQUIREMENTS:

• Experience: 13-15 years
• Strong technical background with node.js, event loop understanding, unit testing, developing web application & APIs, event & stream, call-back & closures, promise, async/await, accessing file system, Optimization techniques
• understanding of different components such as web server, storages, integrations
• should have worked on designing and building server-side solutions (in any technology), build process of node.js, CI/CD process of node.js, multi-tasking (working on multiple things at same time)
• Good knowledge of functional and Object-Oriented Programming
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.
• Familiarity with Azure pipeline
• Should have experience in Identifying software application weaknesses and target areas and sketching out ideas for automated software test procedures. Reviewing software bug reports and highlighting problem areas.
• Knowledge of high-quality professional software engineering practices for agile software development cycle, including coding standards, code reviews, source control management, build processes, testing, and deployment.
• Fundamental knowledge of design patterns
• Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs.
• Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery.
• Being able to understand and relate technology integration scenarios and be able to apply these learnings in complex troubleshooting scenarios.

  RESPONSIBILITIES:

• Writing and reviewing great quality code
• Understanding functional requirements thoroughly and analysing the client’s needs in the context of the project
• Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it.
• Determining and implementing design methodologies and tool sets
• Enabling application development by coordinating requirements, schedules, and activities.
• Being able to lead/support UAT and production roll outs.
• Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it.
• Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
• Giving constructive feedback to the team members and setting clear expectations.
• Helping the team in troubleshooting and resolving of complex bugs
• Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken.
• Carrying out POCs to make sure that suggested design/technologies meet the requirements.

Roles and responsibilities:-

• Work closely with the cross-functional teams and collaborate with product managers, developers, marketing team, and designers
• Execute a strategic vision at the onset of a project and work with the team to deliver on this vision at every step of the design and development process.
• Own and manage multiple rapid research, design, and prototyping projects
• Manage design work across numerous initiatives through successful project execution, tracking, and resourcing
• Lead new creative and holistic thinking across diverse product releases, platforms, and devices; drive the direction, style, and methodology of design and accessibility
• Review work and share feedback with design team members

Desired Candidate Profile:

• Extensive experience as UX designer
• Experience in leading a team of designers
• Good exposure to in interactive design and information architecture
• Extensive understanding of *design principles, typography, and color theory.
• Expertise in using popular software like*Adobe XD, Figma, Sketch
• Ability to iterate designs and solutions efficiently and intelligently
• Experience designing and managing UX that bridges multi-platforms including mobile apps and web-based applications
• Research and showcase knowledge in the industry’s latest trends and technologies
• Team player with good communication skills and the ability to think out of the box

What you need to have:

Description:

For over 10 years, Zscaler has been disrupting and transforming the security industry. Our 100% purpose-built cloud platform delivers the entire gateway security stack as a service through 150 global data centers to securely connect users to their applications, regardless of device, location, or network in over 185 countries protecting over 3,900 companies and have detected 100 Million threats/day. 

We work in a fast-paced, dynamic and make it happen culture. Our people are some of the brightest and passionate in the industry that thrives on being the first to solve problems.  We are always looking to hire highly passionate, collaborative and humble people that want to make a difference.

About the role :

This is a senior staff backend engineer role in the engineering team that designs, implements and maintains our state of the art product IllusionBLACK. The team is responsible for designing and implementing secure, highly performant and maintainable product.

Responsibilities:

• Architect, develop and maintain high performance, fault tolerant and scalable cloud hosted service using NodeJS
• End to end responsibility to continuously create and monitor the services you build
• Help design reusable and clean API's for our frontend React app
• Guide team members with handling complex issues
• You will also be responsible for database schema design and development of migration scripts
• Experiment with new technologies and ideas and help shape our stack and processes

Requirement:

• 10+ years professional SW development experience
• All our production applications are built with either Typescript or Python. You must have a strong understanding of NodeJS express apps written in Typescript and ES6
• Must have good experience with Python
• Solid experience with databases is a must. We use and love Postgres here at Smokescreen
• You should be able to design a complex database SQL schema normalized to 3NF on the back of a napkin at 3am in the morning
• Deep understanding and working knowledge of Redis cache
• Experience with Solr or Elasticsearch is a must. We use Solr for our event analytics exclusively
• Experience with AWS, Azure or GCP is a plus. We have a large distributed application running on AWS
• Experience with Docker/Swarm is a plus
• Experience in some stream processing platforms like Kafka/Redis stream is a plus

## Please apply if you have experience working on Trading Applications, all others would be automatically rejected ###

Our Core team develops connectivity software for low latency communication with derivatives exchanges all over the world, as well as real-time position and risk limit monitoring. The team's expertise is also relied upon by other C++ development groups to produce high-quality libraries and frameworks for their application development. We have a high degree of freedom and responsibility to produce technologically advanced solutions to demanding real-world problems.

From joining you will have ownership on a diverse set of projects that have a direct impact on trading performance. You will work closely with highly skilled colleagues who share your enthusiasm and deep knowledge of C++, Linux and network protocols, and share your hunger to learn more.

What We Are Looking For

• An experienced Modern C++ developer (C++17/20), with minimum 5 years experience and proficiency with C++ templates.
• A developer, who designs code to push every performance boundary.
• Excellent written and verbal communication skills.
• Ability to solve new and unfamiliar problems quickly and creatively.

• Knowledge of multiple exchanges.
• Ultra low latency design.
• Template metaprogramming.
• Network programming experience.
• Python.

• A great engineering environment whereby technology is key to our success and a C++20 code base.
• Great friendly, informal and highly rewarding culture.
• Fast growing global firm with plenty of opportunities where you will have significant impact.

We are looking for an android developer to enhance design, fix bugs, improve performance and develop new features of a functional Android application

Responsibilities & Skills

An ideal candidate:

Should have 7+ years of professional experience in autonomously designing, developing, testing, debugging and maintaining mobile applications on the Android platform

Should have hands-on experience with and strong knowledge of Android SDK, Android Studio, Kotlin, and different versions of android, and how to deal with different screen sizes

Should have familiarity with RESTful APIs to connect Android applications to back-end services

Should have experience with offline storage/mode, threading, and performance tuning and Memory Management

Should have knowledge of the open-source Android ecosystem and the libraries available for common tasks

Should have strong understanding of Android, OEM's and OS flavors

Should have experience working with Sqlite database and proficient in writing SQL queries

Should be well conversant with Android UI design principles, interface guidelines, material design, patterns, and best practices

Should have familiarity with cloud message APIs and push notifications

Should be able to review the existing code, find out & fix bugs and optimize the code.

Should fix bugs and improve Android application performance

Should develop new features of the Android application

Should assume end-to-end ownership of the Android application and assigned tasks

Should work independently without the need of guidance and supervision

Should have ability to understand business requirements and translate them into technical requirements

Should have a knack for benchmarking and optimization

Education