Telesales

Support Engineer

The Support Engineer will be responsible for providing technical support for the Risk Management System (RMS) product, ensuring that both internal and external users can resolve issues quickly and efficiently. This role involves troubleshooting technical problems, providing solutions, and collaborating with engineering and QA teams to enhance the product. Additionally, the Support Engineer will assist with user training, monitor system performance, and contribute to continuous product improvement. 

Roles and Responsibilities

• Act as the first point of contact for users experiencing issues with the RMS platform, both internally and externally. 
• Troubleshoot and resolve product-related issues, ensuring minimal disruption to users. 
• Collaborate with product and engineering teams to identify and resolve recurring technical problems and escalate more complex issues. 
• Document support tickets, ensuring detailed tracking of issues, resolutions, and feedback. 
• Provide training and guidance to users on how to effectively use the RMS system.
• Ensure customer satisfaction by providing timely and effective solutions to any issues faced by users. 
• Assist in the preparation of knowledge base articles, user documentation, and FAQs to empower users to resolve minor issues independently.
• Respond to user queries in a friendly and professional manner, ensuring clear communication. 
• Proactively follow up with customers to ensure issues are resolved to their satisfaction.

Required Skills

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. 
• Prior experience in software support preferably in a fintech or financial services environment. 
• Experience with troubleshooting software and hardware issues in a production environment.
• Hands-on experience with common support/ticketing tools (e.g., JIRA, Bugzilla, Selenium, Postman, etc.).
• Ability to manage multiple priorities and deliverables in a fast-paced environment.
• Familiarity with databases like SQL.

📢 Hiring: Java Developer at Deqode

🔷 Experience- 2+ Years

🔷 Location- Indore

🔷 Mode- 5 Days WFO

(Only immediate joiners & candidates serving notice period)

✅ Must-Have Skills:-

- 2+ years of hands-on Java development experience

- Strong expertise in Spring Boot & Microservices architecture

- Solid experience with AWS services

- Experience with CI/CD Pipelines

- Working knowledge of Docker

- Solid problem-solving mindset

We are looking for an entry level developer to join our team. You must have delivered at least 2 projects either as a part of self training, internships or industry experience.

Required Skills (more the better):

• Native iOS Application Development with Swift, understanding of Objective C, iOS SDK, Xcode, Cocoa Layer, Media Layer, Core Service Layer, Core OS Layer, iOS Frameworks, iOS Developer Tools, iOS programming, iOS Human Interface
• Hybrid mobile application development using Flutter will be an added advantage
• Deployment/ publish in Apple App Store
• Understanding of design patterns like MVC

Additional Skills:

• Versioning tools such as Git, Bit Bucket, and concepts like branching
• DevOps: Knowledge of operating systems, hosting and deployment on cloud platforms like Amazon Web Services, Google Cloud, Azure etc will be added advantage

Responsibilities will include:

• Developing applications for iPhone and iPad
• Reviewing new releases, SDKs, updates in the mobile space
• Writing clean, well-designed code
• Debugging code and fixing bugs
• Ensuring code quality and security by following industry standards
• Managing code repositories and deploying builds
• Contributing to all phases of the development lifecycle
• Participating in team meetings and client meetings/ calls
• Learning new technologies

Why should I join Big Rattle?

Big Rattle Technologies specializes into development of Mobile and Web applications. Our clients include Fortune 5000 companies. Over the past 9 years, we have delivered multiple projects for clients from various industries like FMCG, Restaurants, Banking and Finance, Automobiles, Ecommerce, Television and Broadcast Agencies.

You will have an opportunity to get end-to-end exposure in software design and development of products, web applications and mobile applications. You will also have opportunities to participate in the decision-making process and take leadership roles as you grow in the organisation.

The company offers benefits like

• Healthcare coverage (including Covid-19 vaccination reimbursement)
• Technical certification fee reimbursements
• Technical training fee reimbursements
• 5-day work week
• Flexible working hours
• Hybrid working

• Bachelor of Computer Science or Equivalent Education
• At least 5 years of experience in a relevant technical position.
• Azure and/or AWS experience
• Strong in CI/CD concepts and technologies like GitOps (Argo CD)
• Hands-on experience with DevOps Tools (Jenkins, GitHub, SonarQube, Checkmarx)
• Experience with Helm Charts for package management
• Strong in Kubernetes, OpenShift, and Container Network Interface (CNI)
• Experience with programming and scripting languages (Spring Boot, NodeJS, Python)
• Strong container image management experience using Docker and distroless concepts
• Familiarity with Shared Libraries for code reuse and modularity
• Excellent communication skills (verbal, written, and presentation)

Note: Looking for immediate joiners only.

About us

Blitz is into Instant Logistics in Southeast Asia. Blitz was founded in the year 2021. It is in the business of delivering orders using EV bikes. Blitz not only delivers instant orders through EV Bikes, but it also finances the EV bikes to the drivers on lease and generates another source of revenue from the leasing as well apart from delivery charges. Blitz is revolutionizing instant coordination with the help of advanced technology-based solutions. It is a product-driven company and uses modern technologies to build products that solve problems in EV-based Logistics. Blitz is utilizing data sources coming from the EV bikes through IOT and smart engines to make technology-driven decisions to create a delightful experience for consumers

About the Role

We are seeking an experienced Data Engineer to join our dynamic team. The Data Engineer will be responsible for designing, developing, and maintaining scalable data pipelines and infrastructure to support our data-driven initiatives. The ideal candidate will have a strong background in software engineering, database management, and data architecture, with a passion for building robust and efficient data systems

What you will do

1. Design, build, and maintain scalable data pipelines and infrastructure to ingest, process, and analyze large volumes of structured and unstructured data.
2. Collaborate with cross-functional teams to understand data requirements and develop solutions to meet business needs.
3. Optimise data processing and storage solutions for performance, reliability, and cost-effectiveness.
4. Implement data quality and validation processes to ensure accuracy and consistency of data. 
5. Monitor and troubleshoot data pipelines to identify and resolve issues in time.
6. Stay updated on emerging technologies and best practices in data engineering and recommend innovations to enhance our data infrastructure.
7. Document data pipelines, workflows, and infrastructure to facilitate knowledge sharing and ensure maintainability.
8. Create Data Dashboards from the datasets to visualize different data requirements

What we need

1. Bachelor's degree or higher in Computer Science, Engineering, or a related field.
2. Proven experience as a Data Engineer or similar role, with expertise in building and maintaining data pipelines and infrastructure.
3. Proficiency in programming languages such as Python, Java, or Scala.
4. Strong knowledge of database systems (e.g., SQL, NoSQL, BigQuery) and data warehousing concepts.
5. Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform.
6. Familiarity with data processing frameworks and tools (e.g., Apache, Spark, Hadoop, Kafka).
7. Excellent problem-solving skills and attention to detail.
8. Strong communication and collaboration skills.

Preferred Qualifications

1. Advanced degree in Computer Science, Engineering, or related field.
2. Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes).
3. Knowledge of machine learning and data analytics concepts.
4. Experience with DevOps practices and tools.
5. Certifications in relevant technologies (e.g., AWS Certified Big Data Specialty, Google Professional Data Engineer).

Please refer to the Company’s website - https://rideblitz.com/

• Consolidating daily reporting from different advertiser dashboards
• Monitoring discrepancy between advertiser and publisher numbers
• Maintaining month-end consolidated reports for Publishers and Advertisers
• Perform ad trafficking, ensuring accurate implementation of creative assets, tracking codes, and targeting specifications.
• Monitor campaign performance, analyze data, and provide actionable insights to improve campaign effectiveness and optimize ROI.
• Collaborate with cross-functional teams to ensure campaigns are executed according to client objectives and deadlines.
• Stay up-to-date with industry trends, ad tech developments, and best practices to enhance campaign strategies.