HR Genaralist

About HighLevel 

Company Overview: Founded in 2018, HighLevel Inc. (www.gohighlevel.com) is a dynamic B2B SaaS Platform dedicated to serving Marketing Agencies. Our mission is to become the ultimate solution for marketing agencies, providing them with the cutting-edge tools needed to excel in their work. HighLevel empowers agencies to efficiently serve their clients by offering a comprehensive suite of industry-leading solutions. Our diverse clientele includes digital marketing agencies, advertising agencies, SEO agencies, call centers, sales agencies, and freelancers, spanning various niches such as real estate, dental & medical, local businesses, e-commerce, professional services, and field services.

Our robust platform encompasses a wide range of product areas, including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, among others. HighLevel currently serves over 20,000 agencies and 220,000 small to medium-sized businesses, with a globally distributed team of over 300 professionals operating remotely across 15 nations.

We're looking for an Associate People Operations - Technology to support our fast-growing teams in India. This role would be a key pillar of the People Operations Team, who assists employees and managers with their People support needs- someone who is passionate about finding ways to best support our employee base. As a People Operations Specialist, you will collaborate with people business partners, and business leaders to design processes and control, diagnoses process failures, and automates processes, to help the organization grow and ensure the best experience for our employees. Next to your generalist duties, you will be a subject matter expert in one or more of the employee lifecycle programs.

Key Responsibilities:

• Ensure the successful execution of critical people operations processes, including onboarding, reference checks, and offboarding, crucial aspects of the employee lifecycle.
• Take complete ownership of employee documentation, encompassing contracts, amendments, and all other items relevant to the employee lifecycle.
• Be accountable for maintaining accurate data, including employee records and information changes such as promotions, terminations, and transfers.
• Manage the monthly employee payroll in collaboration with the payroll subject matter expert.
• Provide ad-hoc administrative support to other HR functions as necessary, aligned with business requirements.
• Organize quarterly co-locations, team gatherings, offsite planning and execution, travel arrangements, and seasonal merchandise.
• Coordinate with finance and external vendors for purchase orders, e-way bills, delivery challans, comparative statements, invoice submissions, and payment follow-ups.
• Support the people partner team in addressing employee grievances and requests.
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Requirements:

• 3-7 years of experience in a generalist role, preferably within a growth-stage tech company.
• Comprehensive understanding of the entire employee lifecycle, with the ability to recommend process-oriented and operational solutions for enhancing the employee experience.
• Adaptability and willingness to work in a fast-paced, changing environment.
• Ability to multitask and quickly learn processes for more efficient and effective results.
• Excellent verbal and written communication skills, capable of effective communication across various levels within the company.
• Strong problem-solving and organizational skills, managing multiple priorities in a dynamic and occasionally ambiguous environment.
• Excellent interpersonal skills, establishing robust relationships across all levels and functions.
• Tech-savvy, with experience in HRMS/other HR tools preferred.
• Proficient in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.

This is a build role and so our ideal candidate has the passion and experience to create the best possible people strategy for our team, using a combination of best practices, insight and innovation with an understanding of the needs of a growth stage company.

Job responsibilities include, but are not limited to:

People Management & Leadership: Lead the P& C team to continue developing People & Culture processes as outlined below. Continue to develop the existing team of People leaders through coaching, mentorship, and leadership. Recruit and hire new P& C staff as needed.

Employee Lifecycle Management: Oversee the end-to-end employee lifecycle from onboarding and development, through to transitions and exits, creating a positive experience for all employees and driving engagement. This will include the development of a data-driven framework for continuous improvement in all aspects of the employee experience.

Talent Acquisition and Recruitment: Partner with talent acquisition team on strategies including job description creation, vacancy advertising, candidate screening, interviewing, and hiring processes - ensuring the adoption of best practices in inclusive hiring.

Compensation and Benefits: Develop and implement a competitive compensation philosophy and benefits strategy that motivates employees, supports retention, and attracts new talent.

Talent Management and Succession Planning: Implement comprehensive talent management strategies that ensure the right people are in the right roles, manage performance, provide career development opportunities, develop skills matrices, and oversee promotions and transitions. Develop and execute succession-planning strategies that ensure business continuity and support our future growth.

Learning and Development: Develop and implement comprehensive learning and development programs, focusing on the skills and knowledge that employees need to excel in their roles. Develop a strategic L& D program to support Parachute's leaders to help the company level up and scale.

Diversity, Equity, and Inclusion (DEI):Champion DEI by fostering a work environment that values diverse perspectives, promotes equal opportunities, and is inclusive of all employees. Develop policies and procedures that reflect the company's DEI-B Values.

Employee Relations: Create and support a program that strengthens relationships between employees and the organization, resolving workplace conflicts, handling disciplinary procedures, and promoting employee well-being. Use metrics to address systemic issues, define root problems of employee-relation issues, and create programs to systematically address them. Support existing P& C team currently responsible for this function.

Legal Compliance: Ensure all HR policies and practices comply with local, state, and federal labor laws and regulations.

Organizational Development, Design, and Change Management:Drive organizational development and design efforts, working in collaboration with senior leaders across the organization to develop key HR staffing plans for new and existing departments.

HR Metrics, Analytics, and Strategic Investment:Implement a comprehensive HR dashboard that tracks key metrics across all HR functions. Utilize data analytics to inform strategic decision-making and guide investment in new full-time employees (FTEs), thereby maximizing profitability and optimizing capital deployment.

Future-of-Work Thought Leadership:Be a strategic thinker on how to position Parachuters to help the company achieve its 3-5-7+ year ambitions. Have well-researched and thoughtful stances on topics such as hybrid, remote-first, time-off, flexible time, sabbatical programs, comp philosophy, etc. to fully leverage the People & Culture function as a differentiator for the company.

What will set this person apart:

• Proven business leader with 3+ years of leadership or management experience, in a leadership role within Human Resources.
• Experience working in a high-growth tech startup or similar fast-paced industry is strongly preferred.
• Demonstrated expertise in various aspects of HR management, including but not limited to talent management, learning & development, compensation strategy, and legal compliance.
• Experience managing the end-to-end employee lifecycle and succession planning.
• Proven track record of strategic thinking and decision-making ability, with the capacity to manage a critical function within the company.
• Experience leading a team of HR professionals and working closely with senior leaders and executives in an organization.
• Strong understanding of HR metrics and data-driven decision-making.
• Excellent communication, negotiation, and presentation skills.

Benefits

• 21 days of paid vacation, 7 days sick leave, 3 days of no questions asked leave
• Encouraged time off on your birthday
• Flexibility for remote work on a case by case basis
• Comprehensive insurance plans (from Plum) and commuter benefits
• Rewards for every work anniversary
• One month paid sabbatical after your five year Skimm'versary as a full-time employee. and more.

• Location - Andheri, Mumbai
•  Bachelor’s degree in human resources.
•  Minimum 3- 5 years of relevant experience in human resources.
• Additional training/certification in Payroll Management – may be advantageous.
•  Full understanding of HR functions and best practices.
• Well-versed with HRMS
• Onboarding and Exit formalities
• Well-versed with entire Payroll Cycle
• HR documentation
• Employee grievances
• Prepare and maintain employee master (MIS) (Good with excel)
• Good with drafting letters and policies
• Work from office
• 10 am to 7 pm (Mon to Sat)

We are looking for an HR Generalist to manage our company’s recruiting, learning and development and employee performance programs.

HR Generalist responsibilities include creating referral programs, updating HR policies and overseeing our hiring processes. To be successful in this role, you should have an extensive background in Human Resources departments.

Title:         HR Generalist 

Location:    Chennai 

Experience: 2 - 5 Years

What will you work on?

• Oversee daily operations of the HR department
• Plan and execute team building and employee engagement activities
• Plan and execute Annual company trip (Budget, Location, Travel, Stay, Food, Activities etc)
• Vendor Management - Working with our vendor partners for travel, laptops, mobiles, gifts and goodies, food, accommodation etc
• Design compensation and benefits packages
• Implement performance review procedures (e.g. quarterly/annual and 360° evaluations)
• Develop fair HR policies and ensure employees understand and comply with them
• Implement effective sourcing, screening and interviewing techniques
• Assess training needs and coordinate learning and development initiatives for all employees
• Plan and Monitor HR department’s budget
• Manage employees’ grievances
• Handling payroll processing on monthly basis
• Conduct exit interviews to identify reasons for employee’s termination

Do you fit in?

• Proven work experience as an HR Executive, https://resources.workable.com/hr-manager-job-description">HR Manager or similar role
• Familiarity with Zoho, Google Sheets or similar HRMS and ATS
• Experience with end to end recruiting
• Demonstrable leadership abilities
• Solid communication skills

What can you expect?

• Flexible work timings
• Better than market compensation
• Supercharged Learning Culture
• Rapid career growth
• Work with interesting and fun colleagues
• Learn from the best in the industry

Community/ Public Relations Manager

Job Description

We are seeking an enthusiastic and competent Community/ Public Relations Manager to join our HR team on an immediate basis. 

As a Community Manager, you will be responsible for day-to-day engagement activities for employees. To build online & offline forums & increase the participation of employees. If you feel you are a person who can handle & engage people easily, so take a chance to Join our Team.

Roles & Responsibilities

• Set, Plan & Implement various engagement activities.
• Defining & developing a community Management Strategy.
• Organizing various Community building initiatives to cultivate & grow participation in various community Forums.
• Creating Content such as blogs, posts, articles, newsletters, and material for social media channels.

What we are looking for

• At least 0 to 8 years of related experience in Community/ Public Relation Management or Event Management, with product-based or start-up will be plus.
• Degree: MBA with Event Management as specialization will be added on
• Having prior experience with Community Management.
• You are a people person and can empathize and build rapport with others easily.
• You have strong interpersonal skills and can build relationships with and influence stakeholders.
• You have event management skills and can handle several multiple responsibilities in a dynamic, evolving environment.
• You are adept at managing social media.
• You have excellent written & verbal communication skills and can generate impact content.
• You are organized and able to juggle multiple priorities and deliverables.
• Should be people-oriented and results-driven.
• Excellent verbal and written communication skills, with active listening and presentation skills
• Competence to build and effectively manage interpersonal relationships at all levels of the company.

Recruitment

Finding eligible candidates

Establishing and maintaining criteria for what an eligible candidate is (ie point score on interview, ref parse out doc) 

Preliminary interview (record and report). Final offer to be deliberated amongst the founders

Building business relationships with recruiters

Advising us on new ways to recruit

Onboarding

Keeping track of documents of candidates

Offer letter to be sent

Training classes to scheduled

HR meeting

Creating ID cards

Getting access cards

Sending PF documentation to accountant

Giving employment contract

General operations

Scheduling week to week

Planning and keeping track of PTO, sick leave, emg leave etc. (End of year handling rollover reports for PTO)

Maintaining weekly hours review. Ensuring accuracy every week.

Giving monthly report to founders for billing

Monitoring tardies and absences and reducing this

Keeping track of each employees vertical based on QA recommendations and tardiness/behavioral issues

Written notices, documentation

Scheduling performance reviews

Keeping track of raises and increments

Proposing solutions to us in case it’s a systemic issue and not just an issue with one or two employees

Organizing company outings/events

Handle loan requests and paperwork

Make minutes of weekly meeting

Handling resignations

Enforcing minimum notice periods

Handling terminations

Keeping up with documentation for all

SPOC for accountant

SPOC for co-working space

SPOC for employees

• Responsible for independently managing all day-to-day payroll activities including coordination with the key internal teams as well as external payroll vendor to ensure an accurate and timely payroll on a periodical basis. 
• Responsible for interfacing within the company and outside in all matters related to HR 
• Handling end to end Onboarding & Exit of employees 
• Preparing & updating employee records relating to hiring, confirmation, transferring, termination, etc
• Responsible for accurate and timely payment of applicable taxes and filing of related returns. Eg. EPF, ESI, PT, TDS, etc.
• Ensure all labor laws compliances are fully complied with and reports are updated at all times.
• Ensure timely input to the Banking/Finance team towards disbursement of salaries.
• Handle all labor law compliances and notices.
• Manage Employee Benefit programs and ensure timely disbursement of benefits.
• Manage the generation of actuarial reports such as gratuity, leave encashment, etc
• Responsible for providing necessary information and explanations for internal and external audits.
• Respond to employee inquiries on payroll issues or concerns.
• Maintain confidentiality of payroll operations and data at all times.
• Preparation of MIS reports
• Preparation of all kinds of HR reports and documents required 
• Handling employee grievances and complaints 
• Other requirements and assignments as needed 

Required Candidate profile: 

• Education: Post-Graduate, MBA HR
• At least 5 years of end to end payroll experience
• Excellent written and spoken English
• Able to work under pressure, meet deadlines and adapt constantly to change.
• Good time management skills
• Excellent attention to detail
• Strong interpersonal skills and ability to handle employee queries.
• Ability to communicate well with all the stakeholders 
• Ability to be the interface between the employees and the organization 
• Able to communicate well within the organization and be the interface for the organization outside 

1. To implement the manpower plan in coordination with the Site Head and Department Heads and do the placements and recruitment in line with the recruitment procedures, for all categories and ensure that the manpower strength is always maintained within the budged level.
2. To handle the administration of all human resources / personnel systems including performance appraisal systems in respect of all employees of the Site.
3. To prepare training plan in consultation with Operations Head and in coordination with all and Department Heads and ensure implementation.
4. To ensure that the training records including identified training needs of all employees are maintained and to assist in preparation of Training plan.
5. To maintain the Training Hall including the equipments / aids etc.,
6. To Co – ordinate and ensure that the evaluation / assessment of all trainees / Probationers of all category and to implement the recommendations.
7. To conduct the Annual Performance Appraisal exercise with a view to maintain and boost the morale of the employees.
8. To create a culture to induce personal as well as organization development.
9. To ensure that the requirements of health & safety measures for the Site are adhered to and complied with.
10. To ensure that the dossier/personnel data of all employees are maintained up-to date and provide the data as and when required.