Enterprise Account Manager (B2B SaaS, USA),

Required Skills & Qualifications:

• Minimum 1 year of experience as a cashier or billing executive.
• Good communication skills in Kannada, Hindi, English, and Tamil.
• Basic computer knowledge and billing software experience.
• High level of honesty and accuracy in handling cash.
• Customer-friendly attitude and professional behavior.

We are looking for a talented Lead UI/UX Designer with experience in building SaaS

products to join our dynamic team. This role is perfect for a creative individual who thrives in a

fast-paced environment and is passionate about delivering exceptional user experiences from

concept to launch.

Salary No bar for good candidates.

Qualifications:

● Bachelor's degree in design, human-computer interaction, or related field; equivalent work

experience may be considered.

● Proven experience as a UI/UX Designer, preferably with a focus on SaaS products.

● Strong portfolio showcasing a range of UI/UX design projects and processes, including

wireframes, prototypes, and finished designs.

● Proficiency in UI/UX design tools such as Sketch, Adobe XD, Figma, or InVision.

● Excellent communication, collaboration, and problem-solving skills.

● Ability to thrive in a fast-paced, dynamic environment and manage multiple projects with tight

deadlines.

#Guide wire Claim Center

#Contractual

#Remote

Having 5-8 years of overall years of IT experience.

At least 4+ years of experience in working on Guidewire ClaimCenter Configuration & Integration.

Guidewire ClaimCenter v10 configuration as well as integration experience is required.

Must be Guidewire certified in any of the Xcenters, preferably ClaimCenter

Possess good knowledge in FNOL, exposure, incidents, recoveries, payments, check/bulk invoice, assignments, activities.

Possess good knowledge in Message queue, events, Batch, Web services, API. GW Cloud knowledge

Experience in Agile SCRUM or SAFe methodology

P & C Insurance domain knowledge

Convert User Stories to code to configure the application or integrate it with other applications.

Design and execute unit tests and implement the same with a continuous integration tool/environment.

What will you do?

●Improve customer service experience, create engaged customers, and facilitate organic growth

●Take ownership of customers’ issues and follow problems through to resolution

●Develop service procedures, policies, and standards

●Keep accurate records and document customer service actions, and discussions

●Analyze statistics and compile accurate reports

●Build, and mentor the customer service team, and nurture an environment where they can excel through encouragement and empowerment

●Keep ahead of the industry’s developments and apply best practices to areas of improvement

●Adhere to and manage the approved budget

●Maintain an orderly workflow according to priorities

You should apply if, you have

●Verbal and written proficiency in English and Vietnamese

●1-2 years of proven working experience in customer-facing roles

●Excellent knowledge of management methods and techniques

●Working knowledge of customer service software, databases, and tools

●Awareness of the industry’s latest technology trends and applications

Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London in 2004 and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. In 2013 Deliveroo was launched. Fast forward to 2020 and we operate in 12 markets with over 60,000 riders who deliver orders from 60,000 restaurants in over 500 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allows us to deliver our orders in around 30 minutes.

And we're just getting started.

The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it's clear that our journey in the food sector has only just begun.

We are already a multi-billion pound company that has grown rapidly. Deliveroo came top in the FT's' list of Europe's fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte's 'UK Top 50' two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.

The Role

• Work as part of a full stack product team to develop solutions to ensure optimal experiences for our customers, riders, and restaurants

• Utilise a variety of backend technologies to build scalable products

• You'll take part in decisions related to how we undertake new projects

• You'll gather requirements and scope out projects with the rest of the team

Our skills include:

We want to emphasise that we don’t expect you to meet all of the below but would love you to have experience in some of these areas.

• Pride in readable, well-designed, well-tested software

• 5 to 10 years professional experience writing web-based applications in any language, and a willingness to quickly get up to speed on our stack (Ruby/Rails, Go, Python, Scala, or Rust)

• Experience with TDD environments (RSpec, Minitest, Capybara, Selenium)

• Experience with relational databases (PostGreSQL, MySQL) and key-value stores (Memcache, Redis)

• Experience with front-end web technology, bonus points for React

• Experience with web architecture at scale (20krpm and above)

• Experience with PostGIS, or any geography-heavy applications

• Experience with "NoSQL" data backends (Redis, MongoDB, ElasticSearch)

• Experience solving logistical problems with software

Life at Deliveroo

We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.

Diversity

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-ups around.