District Sales Manager

Role Summary:

Be the primary point of contact for customers, help with onboarding, resolve queries, and ensure customers get maximum value from our SaaS platform.

Key Responsibilities:

Handle customer queries via email, WhatsApp, calls, and tickets

Assist with product onboarding and basic demos

Coordinate with internal teams for issue resolution

Follow up to ensure customer satisfaction

Collect customer feedback and insights

Requirements:

Graduate in any discipline

Good English communication (spoken & written)

Comfortable talking to customers

Willingness to learn SaaS products

What We Offer:

Training & mentorship

Fast growth in a SaaS startup

Performance-based incentives

Job Title: Senior AI/ML Researcher – Large Language Models

Location: Bengaluru, India

Experience: Ph.D. or M.Tech (3–4 years research experience post-M.Tech)

Employment Type: Full-time

Company Overview

Big Air Lab (https://www.bigairlab.com/) operates at the edge of applied AI where foundational research meets real-world deployment. We craft intelligent systems that think in teams, adapt with context, and deliver actionable insights across domains.

Position Summary

We’re seeking a Senior AI/ML Researcher who lives and breathes large-scale models, algorithms, and cutting-edge machine learning. If you’re someone who wants to push boundaries in LLMs, predictive modeling, and applied AI research — while also guiding a team to turn theory into real-world solutions — this is your role.

You’re not just an academic — you’re a builder and a mentor. You’ll drive independent research, publish in reputed journals and conferences, and ensure that what’s on paper becomes code, experiments, and scalable AI solutions. You’ll lead from the front — coding, experimenting, mentoring, and showing what world-class research execution looks like.

Key Responsibilities

• Conduct independent research in Large Language Models (LLMs) and related predictive machine learning fields.

• Lead, mentor, and manage a research team comprising of senior members and interns.

• Publish research findings in reputed journals (preferred) or present at leading conferences.

• Develop and experiment with advanced AI and machine learning algorithms.

• Build, validate, and deploy models using PyTorch and other deep learning frameworks.

• Apply rigorous Object-Oriented Programming principles for developing scalable AI solutions.

• Collaborate closely with cross-functional teams to transition research into applicable solutions.

• Provide thought leadership and strategic guidance within the organization.

Required Qualifications

• Ph.D. in Computer Science, AI, or related fields (IIT or top-tier research institute preferred).
• Candidates with Ph.D. require no additional experience.
• M.Tech/MS in Computer Science, AI, or related fields from a top research institute with 3–4 years of dedicated research experience.
• Proven track record of research in LLMs or related AI domains, demonstrated by at least:
• 1 journal publication (preferred), or
• 4 high-quality conference papers.
• Strong expertise in PyTorch and other deep learning frameworks.
• Solid proficiency in Object-Oriented Programming (OOP).

Preferred Attributes

• Detail-oriented with a rigorous analytical mindset.

• Highly capable of conducting and guiding independent research.

• Strong written and verbal communication skills.

• Ability to clearly articulate complex research findings and strategic insights.

Why Join Big Air Lab?

• Lead groundbreaking research in cutting-edge AI technologies.

• Shape the direction of our newly formed R&D department.

• Enjoy significant professional growth, influence, and recognition within the AI research community.

• Strong UX-focused Product Design Profile
• Mandatory (Experience 1) – Must have 8+ YOE in Product Design, with a focus on UX Research, Designs and Design Operations, primarily in the B2B domain
• Mandatory (Experience 2) - Must have strong experience with Large-scale B2B Enterprise products, and should be leading multiple verticals in the ERP products
• Mandatory (Experience 3) – Must have strong experience in Project Management and Design operations - Like leading Design sprints, team task allocation, delivery planning and estimation
• Mandatory (Designation) – Must be Manager / Staff or above designation in Current role
• Mandatory (Team Managememt) - Must have atleast recent 2+ YOE as a Team Manager (Not mentoring, should be in a complete Manager role)
• Mandatory (Portfolio) - Must have strong B2B Products Case Studies for Complex B2B Enterprise level applications, with multiple connected modules (Dont want just simple UI screens in portfolio)
• Mandatory (Company) - Large-Scale B2B SaaS / Enterprise-level Products

Preferred

• Preferred (Experience) - Automotive, Retail or Dealerships domain experience

ABOUT INCRUITER

InCruiter is a fast-growing AI-powered Stack Interview Intelligence Platform helping organizations hire smarter and faster using automation and AI-driven intelligence. With six products spanning interviewing, assessment, and hiring automation, we’re redefining how companies recruit at scale.

InCruiter is a market leader and one of India’s Top 3 players in this segment, with a wide range of clients across domestic and international markets. Our major clientele includes some of the large enterprises and Startups like EXL, Welspun, Dentsu, Manhattan Associates, ArcelorMittal, Telstra, Siemens, and so on.

ROLE OVERVIEW

We are looking for an experienced Customer Success Manager (CSM) to join our team. The ideal candidate will be responsible for key account management, upselling, cross-selling, handling escalations, and ensuring customer satisfaction. 

Roles and Responsibilities: 

● Key Account Management: Serve as the primary point of contact for assigned key accounts, ensuring smooth communication and excellent service delivery. 

● Upselling & Cross-Selling: Identify opportunities to expand product adoption within existing accounts and drive revenue growth. 

● Customer Retention & Satisfaction: Build strong, long-term relationships with clients, ensuring they derive maximum value from our products/services. 

● Handling Escalations: Act as a problem-solver by addressing client concerns promptly and effectively, ensuring a seamless resolution process. 

● Client Advocacy: Serve as the voice of the customer within the organization, providing feedback to internal teams to enhance the customer experience. 

● Data-Driven Insights: Monitor key customer success metrics and proactively take measures to improve engagement and satisfaction. 

● Collaboration: Work closely with sales, product, and support teams to enhance overall customer experience and drive business growth. 

WHAT WILL YOU NEED TO SUCCEED? 

● Experience: 10+ years of experience in a Customer Success, Account Management, or Client Relations role in a B2B or SaaS environment. 

● Communication Skills: Exceptional verbal and written communication skills with the ability to engage and influence key stakeholders. 

● Client Handling Expertise: Proven track record of managing enterprise clients, resolving escalations, and driving business value. 

● Sales Acumen: Experience in upselling, cross-selling, and identifying new opportunities within existing accounts. 

● Problem-Solving Skills: Ability to think critically and address client concerns efficiently. ● Tech-Savvy: Familiarity with CRM tools and customer success platforms is a plus. 

● Team Handling: Experience in managing and mentoring a team to ensure high performance and effective client service. 

Job Title: Junior Business Analyst with Project Coordination Experience

Key Responsibilities:

• Analyze business processes, gather and document requirements, and provide solutions to improve efficiency.
• Assist in project planning, scheduling, and resource management.
• Coordinate project activities, timelines, and communication between teams.
• Support project managers in monitoring project progress, identifying risks, and ensuring project goals are met.
• Create and maintain project documentation, including business requirements, project plans, and status reports.
• Collaborate with stakeholders to ensure alignment between business goals and project deliverables.
• Assist with testing and validation of solutions to ensure they meet business needs.

Excellent programming skills in C/C++ and Python
Need experience on cloud/Virtualization experience.
Strong working experience in developing application on Linux 
Experience of working with multi-threading, IPC and socket programming is must.
Familiarity with OS concepts like memory management, scheduling etc. is desirable.
Familiarity with TCP/IP protocol stack is desirable
Knowledge of Linux networking stack including conceptual understanding of IPsec, iptables, conntrack, bridging, policy based routing etc. is desirable
Familiarity with container technology
Aware of Agile Methodologies, CI/CD methods
Experienced with all phases of project in development, testing and deployment and management of enterprise solutions.
Excellent verbal written communication skills.
Self-motivation and the ability to work under aggressive timeline is must.
Strong problem-solving skills and very good time management skills

• Expertise in Infrastructure & Application design & architecture
• Expertise in AWS, OS & networking
• Having good exposure on Infra & Application security
• Expertise in Python, Shell scripting
• Proficient with Devops tools Terraform, Jenkins, Ansible, Docker, GIT
• Solid background in systems engineering and operations
• Strong in Devops methodologies and processes
• Strong in CI/CD pipeline & SDLC.