Digital Marketing Executive

Overall responsibility:

• Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
• Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
• Develops and implements methods to record, assess, and analyse customer feedback.
• Develops and implements training and quality assurance programs for new hires and experienced employees.
• Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.

Day to day responsibilities :

• Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
• Implementing customer support processes to enhance customer satisfaction.
• Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
• Assessing support statistics and preparing detailed reports on the findings.
• Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
• Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department

Mandatory Certifications:

• ISO
• Six Sigma BB

Why Join Us : 

1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness

2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory

3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.

4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!

5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more

• Understanding business objectives and designing surveys to discover prospective customers preferences
• Perform a valid and reliable market research SWOT analysis
• Provide competitive analysis on various companys market offerings, identify market trends, pricing/business models, sales and methods of operation
• Collecting data on customers, competitors and marketplace and consolidating information into actionable items, reports, and presentations.
• Analyze and interpret data to identify patterns and solutions, including surveys and focus group transcripts
• Develop industry-specific, vertical-level nuances as the function matures
• Actively develop domain expertise, leveraging subject matter experts, and external sources
• Remain fully informed on market trends, other parties researches and implement best practices
• Managing existing clients, responding to them on calls, email and visits.
• Follow up on collections for overdue invoices
• Checking the internal orders, supply management and resolving quality issues if any
• Development of new business, filling new tenders and follow up on prospective Business
• Collecting market information
• Timely escalation of matters to top management for timely resolution.
• Submission of MIS Reports

About Us: 

Small businesses are the backbone of the US economy, comprising almost half of the GDP and the private workforce. Yet, big banks don’t provide the access, assistance and modern tools that owners need to successfully grow their business. 

We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by creating the go-to banking platform for small businesses (SMBs). Novo is flipping the script of the banking world, and we’re excited to lead the small business banking revolution.

At Novo, we’re here to help entrepreneurs, freelancers, startups and SMBs achieve their financial goals by empowering them with an operating system that makes business banking as easy as iOS. We developed modern bank accounts and tools to help to save time and increase cash flow. Our unique product integrations enable easy access to tracking payments, transferring money internationally, managing business transactions and more. We’ve made a big impact in a short amount of time, helping thousands of organizations access powerfully simple business banking.  

We are looking for a Senior Data Scientist who is enthusiastic about using data and technology to solve complex business problems. If you're passionate about leading and helping to architect and develop thoughtful data solutions, then we want to chat. Are you ready to revolutionize the small business banking industry with us?

About the Role: (specific to the role-- describe the role activities/duties, who they interact with, what they are accountable for, how the role operates in the team, department and organization)

• Build and manage predictive models focussed on credit risk, fraud, conversions, churn, consumer behaviour etc
• Provides best practices, direction for data analytics and business decision making across multiple projects and functional areas
• Implements performance optimizations and best practices for scalable data models, pipelines and modelling
• Resolve blockers and help the team stay productive
• Take part in building the team and iterating on hiring processes

Requirements for the Role: (these are specific to the role-- technical skills and requirements to fulfill the job duties, certifications, years of experience, degree)

• 4+ years of experience in data science roles focussed on managing data processes, modelling and dashboarding
• Strong experience in python, SQL and in-depth understanding of modelling techniques
• Experience working with Pandas, scikit learn, visualization libraries like plotly, bokeh etc.
• Prior experience with credit risk modelling will be preferred
• Deep Knowledge of Python to write scripts to manipulate data and generate automated  reports

How We Define Success: (these are specific to the role-- should be tied to performance management, OKRs or general goals)

• Expand access to data driven decision making across the organization
• Solve problems in risk, marketing, growth, customer behaviour through analytics models that increase efficacy

Nice To Have, but Not Required:

• Experience in dashboarding libraries like Python Dash and exposure to CI/CD 
• Exposure to big data tools like Spark, and some core tech knowledge around API’s, data streaming etc.

Novo values diversity as a core tenant of the work we do and the businesses we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic. 

Roles and Responsibilities:

• Use markup languages like HTML to create user-friendly web pages
• Optimize applications for maximum speed
• Design mobile-based features
• Collaborate with back-end developers and web designers to improve usability
• Get feedback from, and build solutions for, users and customers
• Write functional requirement documents and guides
• Create quality mockups and prototypes
• Ensure high quality graphic standards and brand consistency
• Stay up-to-date on emerging technologies

Requirements:

• Minimum 1 year of work experience as a front end developer.
• Positive attitude, great energy, and a desire to learn more about web development
• Skills in troubleshooting and debugging
• A desire to keep current and use the most up-to-date best practices
• An understanding of testing and quality control
• Has a strong interest in design and technology.

About Snapbizz

SnapBizz is an exciting start-up working to create a mobile technology platform for FMCG ecosystem. We are series A funded, with Mr. Ratan Tata as one of our investors. We are on a very high growth journey and give phenomenal freedom of decision making and leadership opportunities. Every idea and product that we launch is first of its kind in the industry. We are based in Bangalore.

Website: http://www.snapbizz.com/">http://www.snapbizz.com/

Job Description Android Developer:

We are looking for an Android developer responsible for the development and maintenance of applications aimed at a vast number of diverse Android devices. Your primary focus will be the development of Android applications and their integration with back-end services. You will be working along-side other engineers and developers working on different layers of the infrastructure. Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.

Skill Requirements:

• Degree in software development, computer science, or similar
• Ability to use the Android Studio, including the Android SDK, with ease.
• Prior experience as an android developer will be advantageous.
• Excellent coding and proofreading skills.
• Top-notch teamwork and communication skills.
• Ability to manage your workload with minimal supervision.
• Unwavering curiosity.

Android Developer Responsibilities:

• Conceptualizing and formulating apps that are suitable for use on all types of Android devices.
• Implementing measures to safeguard users' data.
• Ensuring that the construction and presentation of your apps are congruent with the company's standards.
• Proofreading your code and correcting mistakes before each app is released.
• Collaborating with UI and UX Designers, as well as Software Testers, to ensure that each app is presentable and in perfect working order.
• Liaising with the marketing department to ensure consistency in our company's 'voice' across the board.
• Monitoring app reviews to detect areas for improvement.

React Native Developer (2-4 yrs)

- We are looking for a qualified React Native developer to join our Engineering team.

- You will be working with our engineers to develop and maintain high-quality mobile applications for both platforms like Android and iOS.

- Ultimately, you should be able to design and build the next generation of our mobile applications.

Job Responsibilities and Required Skills:
- Experience with React Js, React Native, JavaScript including DOM manipulation, and the JavaScript object model.
- Thorough understanding of React Native and its core Principles.
- Hands-on experience on React Native Framework at least 2 years.
- Good Knowledge of HTML5, CSS.
- Familiarity with code versioning tools (Such as Git, SVN or Mercurial)
- Familiarity with RESTful APIs
- Familiarity with modern front-end builds pipelines and tools.
- Experience with common front-end development tools such as Babel, Web pack, NPM etc.
- Experience with Native Mobile app deployment on App store and google play store.

Ordertrainings.com is looking for a passionate professional to join our core team. Someone who loves Talent Development field and is keen to get their hands dirty in solving age-old problems in the sector and redefine the way organizations approach Learning and Development.

We are constantly evolving the Platform in terms of Data, Process, Workflows to move all our customers to the fully self-service Platform.

You will be part of our Training Management team and help solve customer issues on the Platform. This involves but is not limited to meeting customers, understanding their requirements, challenges they are facing on the Platform and with the recommended solution, working with internal stakeholders to propose the right solution etc. 

While your key responsibility will be managing training operations end-to-end (from booking to delivery) being a start-up it is tough to draw a boundary. We need someone who can empathize with the start-up work culture and nature.

Roles and Responsibilities:

> Meeting Customers for feedback, presenting the product, understanding their need etc.

> Resolving Trainer and Customer Issues

> Finding Right trainers/training partners

> Looking after Training Operations - before and after booking

> Defining and Executing Account Specific Marketing Initiatives

> Provide Feedback to the Product Team on Customer issues, behavior and Platform Usages

Skills and Qualifications:

 > Passion for Start-up 

 > Ability and Will to Lead, take initiatives, solve people issues 

 > MBA or equivalent Degree (but not necessarily)

 > At least 2 years of industry experience, Ideally 4-6 years 

 > At least 1 year of domain experience - working in the Learning and Development Sector [HR, Training Management, Talent Development or Learning and Organizational Development background] 

 > Strong Communication Skills

 > B2B Customer Handling experience is a must

 > Working Knowledge (beyond basics) of MS Word and Excel