Data Analyst

Job Opportunity: Quality Engineer – Mechanical

Location: Gurugram

Qualifications:

• Full-time Degree/Diploma in Mechanical Engineering from a Govt. College/reputed private colleges.
• 3-6 years of experience in a similar role.

About the Role:

We are seeking a skilled and experienced Quality Engineer to join our dynamic team in Gurugram. As a Quality Engineer, you will play a pivotal role in ensuring the highest standards of quality in our engineering and manufacturing processes.

Key Responsibilities:

• Conduct in-house and supplier site inspections.
• Perform customer site installation audits and special interventions.
• Establish comprehensive guidelines for quality standards and checks.
• Investigate production and product issues, implementing corrective measures for improvement.
• Study drawings/documents for early issue identification.
• Prepare detailed reports on defective products, raw materials, and equipment malfunctions.
• Collaborate with internal teams, suppliers, and external technicians to meet organizational quality standards.
• Review customer feedback and implement changes to enhance products and satisfaction.
• Stay updated on safety and legal standards for manufacturing processes.

Must-Have Skills:

• Advanced MS Office Proficiency: Excel (Pivot tables, V lookup, formulas), Word, PowerPoint with excellent typing speed.
• Engineering Drawing Expertise: Proficient in interpreting machining and assembly engineering drawings.
• Machining Process Mastery: In-depth knowledge of various machining processes (Milling, Turning, Grinding, Welding, etc.).
• Equipment Proficiency: Handling a diverse range of equipment, from Sheet Metal fabrication to Centrifugal Pumps and Cooling Towers.
• GD&T Understanding: Solid grasp of Geometric Dimensioning and Tolerance principles.
• Quality Assurance Knowledge: Familiarity with Quality Assurance/Inspection General Standards.
• Precision Instrument Proficiency: Detailed knowledge of precision instruments for accurate measurements.

If you are passionate about ensuring quality excellence, have a Mechanical Engineering background, and possess the required skills, we invite you to apply. Join us in creating innovative solutions and maintaining the highest standards of quality in our dynamic work environment.

Apply now and be part of a team that values quality, precision, and continuous improvement.

Roles and Responsibilities-

1. Skilled on MS Excel

2. Knows Vlookup, Pivot Table, can run different formulas on MS Excel

3. To leverage technology solutions to meet the company's organizational needs.

4. Develop recommendations that optimize the use of technology within an

organization.

5. Designing and implementing functional and cost-efficient technology systems.

6. Skilled on different Inhouse applications/tools & on Google doc, sheet.

Qualification

1. Bachelors degree or the equivalent combination of education and experience.

2. Command of English.

3. Computer Science - IT Graduate / Postgraduate (BTech / BE / BCA / BSC /

MTech / ME / MCA / MSC). - Preferred

4. Immediate joinee candidate preferred.

• Consolidating daily reporting from different advertiser dashboards
• Monitoring discrepancy between advertiser and publisher numbers
• Maintaining month-end consolidated reports for Publishers and Advertisers
• Perform ad trafficking, ensuring accurate implementation of creative assets, tracking codes, and targeting specifications.
• Monitor campaign performance, analyze data, and provide actionable insights to improve campaign effectiveness and optimize ROI.
• Collaborate with cross-functional teams to ensure campaigns are executed according to client objectives and deadlines.
• Stay up-to-date with industry trends, ad tech developments, and best practices to enhance campaign strategies.

Experience creating PowerPoint slide decks and along with that experience in automating the PowerPoint slide creation using excel VBA Formats extracted data based on expected report output with batching capability and multiple data formatting requirements Consolidate and combine extracted data from multiple resources using automated tools excel, VBA macro, SQL database, and/or from different system/tools/Database in one single database using SQL queries to standardize data structure

Professional Attributes :
Gathers and analyse report requirements from stakeholders Identify the processing tool Excel / SQL and provide a robust solution which can be easily leveraged or extended to other domains Building complex VBA scripts to automate Excel spreadsheet processes

What you need to have:

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.