Quality Analyst

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Conga CPQ Business Analyst

Exp- 7 to 9 years

Work Mode – Remote

Employment type – Contract

Job description:

3 to 5 years of experience to support and enhance Conga CPQ and ERP systems.

Should have Conga CPQ/CLM functional expertise.

Serve as SME for Conga CPQ & ERP systems.

Perform system testing, validation and coordinate with business UAT testing.

Expert-level knowledge in product modelling, pricing configurations, and quote management.

Collaborate with teams to gather, analyze and document business requirements.

Should be good at creating stories, acceptance criteria and agile processes.

Job Description:-

We are looking for an experienced Team Lead – .NET Developer with 5+ years of hands-on experience in designing, developing, and leading enterprise-level applications. The ideal candidate will have strong technical expertise along with leadership capabilities to guide and mentor the development team.

Key Responsibilities

• Lead, mentor, and manage a team of .NET developers
• Design, develop, and maintain scalable web applications using .NET technologies
• Participate in requirement analysis, system design, and architecture decisions
• Ensure coding standards, best practices, and quality benchmarks are followed
• Conduct code reviews and provide constructive feedback to team members
• Collaborate with stakeholders, product managers, and QA teams
• Troubleshoot, debug, and resolve complex technical issues
• Ensure timely delivery of projects with high quality standards

Required Skills & Qualifications (Must Have)

• 6+ years of experience in .NET development
• Strong expertise in C#, ASP.NET, MVC, Web API, .NET Core
• Mandatory experience in Angular (latest versions preferred)
• Strong knowledge of TypeScript, HTML, CSS, JavaScript
• Experience with SQL Server / relational databases
• Experience in team handling and technical leadership
• Knowledge of RESTful APIs and integrations
• Familiarity with Agile/Scrum methodologies

Preferred Skills (Good to Have)

• Experience with Azure / Cloud services
• Knowledge of Microservices architecture
• Exposure to CI/CD pipelines

The Impact you will create on the Job

Understand and handle deploying, troubleshooting issues with Compute, Networking, Storage, Database services on AWS & Azure.
IT experience in a team handling the cloud, infrastructure and Linux, Windows operating systems.
Working on  different services in AWS & Azure Cloud Platform
In depth knowledge of a wide range of AWS & Azure services in Compute, Storage, Networking, Infrastructure as a code, Serverless computing, IAM, CI/CD pipelines
Possess a thorough understanding of Internet based technologies (DNS, Security, IP Routing, SSH, FTP, HTTP/HTTPS etc.)

• Familiarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC)
• 5 years of development experience using C# .NET
• Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3
• Familiarity with architecture styles/APIs (REST, RPC)
• Understanding of Agile methodologies
• Strong attention to detail
• Excellent troubleshooting and communication skills
• Knowledge of REST and RPC APIs
• Able to work well in a team setting

**THIS IS A 100% WORK FROM OFFICE ROLE**

We are looking for an experienced DevOps engineer that will help our team establish DevOps practice. You will work closely with the technical lead to identify and establish DevOps practices in the company.
You will help us build scalable, efficient cloud infrastructure. You’ll implement monitoring for automated system health checks. Lastly, you’ll build our CI pipeline, and train and guide the team in DevOps practices.

ROLE and RESPONSIBILITIES:

• Understanding customer requirements and project KPIs
• Implementing various development, testing, automation tools, and IT infrastructure
• Planning the team structure, activities, and involvement in project management
activities.
• Managing stakeholders and external interfaces
• Setting up tools and required infrastructure
• Defining and setting development, test, release, update, and support processes for
DevOps operation
• Have the technical skill to review, verify, and validate the software code developed in
the project.
• Troubleshooting techniques and fixing the code bugs
• Monitoring the processes during the entire lifecycle for its adherence and updating or
creating new processes for improvement and minimizing the wastage
• Encouraging and building automated processes wherever possible
• Identifying and deploying cybersecurity measures by continuously performing
vulnerability assessment and risk management
• Incidence management and root cause analysis
• Coordination and communication within the team and with customers
• Selecting and deploying appropriate CI/CD tools
• Strive for continuous improvement and build continuous integration, continuous
development, and constant deployment pipeline (CI/CD Pipeline)
• Mentoring and guiding the team members
• Monitoring and measuring customer experience and KPIs
• Managing periodic reporting on the progress to the management and the customer

Essential Skills and Experience Technical Skills

• Proven 3+years of experience as DevOps
• A bachelor’s degree or higher qualification in computer science
• The ability to code and script in multiple languages and automation frameworks
like Python, C#, Java, Perl, Ruby, SQL Server, NoSQL, and MySQL
• An understanding of the best security practices and automating security testing and
updating in the CI/CD (continuous integration, continuous deployment) pipelines
• An ability to conveniently deploy monitoring and logging infrastructure using tools.
• Proficiency in container frameworks
• Mastery in the use of infrastructure automation toolsets like Terraform, Ansible, and command line interfaces for Microsoft Azure, Amazon AWS, and other cloud platforms
• Certification in Cloud Security
• An understanding of various operating systems
• A strong focus on automation and agile development
• Excellent communication and interpersonal skills
• An ability to work in a fast-paced environment and handle multiple projects
simultaneously

OTHER INFORMATION

The DevOps Engineer will also be expected to demonstrate their commitment:
• to gedu values and regulations, including equal opportunities policy.
• the gedu’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of gedu’s Environmental Policy.
• to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.

HealthPlix is a digital health company with a vision to enhance the experience of treating and managing your patients, including those with chronic conditions such as diabetes. We help improve patient retention by providing a platform for clinics to have more meaningful communication with patients. At the same time, we also provide clinics with the benefits of digital practice, such as understanding data-driven insights on the performance of the clinic's practice.

Currently, at its growing stage, a stint with HealthPlix Technologies will allow you to work with a dynamic & young organization with a vision to transform the healthcare sector. You will also gain an understanding of how the healthcare sector in India works and the changes through which the Indian healthcare sector is going through.

HealthPlix is looking for talented and competitive ‘Business Development Manager/Executive who thrive to become sales champions. The role will require you to visit doctors of single and multi-speciality clinics and enable them to digitize their clinics.If you want to make an impact in the Healthcare industry and be a part of the digital revolution then HealthPlix is the right place for you.

In the role of BDM, the employee will play a pivotal role in achieving our ambitious Doctor acquisition and revenue growth objectives.

• Understand needs and requirements; build a strong relationship with doctors
• Visit the assigned market territory to conduct demos for users (doctors) and manage deal closure
• Building sales pipeline by acquiring new and converting competition user
• Rigorous & structured follow-ups with Doctors to ensure sales closure
• Provide in-depth platform training to the doctors and clinic staff
• Close sales and achieve monthly and quarterly targets
• Maintain and expand your database of prospects through referral channel

• Excellent communication skills(English & Regional language preferred) with a focus on driving a sales
• Plan and travel extensively across the assigned territory & upcountry if required
• Strong people skills with high customer-centricity
• Good technical understanding of the product
• Strong listening, presentation & time management skills
• Any bachelor's / Master's degree

• Lucrative monthly incentive and R&R programs
• Free medical insurance from the company
• Day shift (10.30 am to 7.30 pm)
• 6 days Working 1 day off (Sunday)

MUST HAVE

• Design and implementation of the overall web architecture using React.js, Node.js, Mongo DB and AWS Lambda and Python
• Must have good knowledge of API
• Deployment and maintenance of AWS infrastructure -- Kubernetes, EC2, S3, Lambda
• Ensuring the entire stack is designed and built for speed and scalability
• Integrating our front-end UI with the constructed API
• Design and implementation of continuous integration
• Working knowledge of web-based application architectures and frameworks (including React) and the way it integrates with services.

Key Skillsets

• Node.js
• React.JS
• AWS
• MongoDB