SEO Executive

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview:

We are seeking a Manager – Customer Success to lead and oversee the entire Customer Success department for our SMBG clients. This role involves managing a team of 3–4 Team Leaders, who in turn manage a large pool of Customer Success Executives. You will be responsible for driving end-to-end customer journey – from onboarding to product adoption, engagement, and retention – while building scalable processes suitable for a high-volume customer base.

Key Responsibilities

• Lead and mentor 3–4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.
• Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
• Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
• Implement and scale tech-touch engagement models for effective customer coverage.
• Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
• Monitor health metrics, churn signals, and client escalations; design proactive action plans.
• Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
• Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
• Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

• 5–7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
• Minimum 2+ years of direct experience leading Team Leaders / Managers.
• Strong exposure to managing high-volume SMB customer bases.
• Excellent strategic thinking, problem-solving, and analytical skills.
• Tech-savvy mindset with experience implementing automation or tech-touch models.
• Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
• Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits:

• Career growth opportunities in a fast-growing SaaS company.
• A competitive salary and performance-based incentives.
• A dynamic, inclusive, and collaborative work environment.
• Significant opportunities for professional growth and career advancement.
• The chance to make a real impact on thousands of growing businesses in India.
• Comprehensive health and wellness benefits.

Role & Responsibilities

Lead and deliver designs that are innovative and sophisticated, buildable and scalable, and thoroughly documented.

Be responsible for delivering on our vision and strategy for customers and support the app team in shaping ACKOʼs

roadmap for D2C ensuring design tasks are prioritised in line with the agreed product goals and metrics.

Drive design tasks aligned with our product goals and metrics by collaborating closely with strategy, product, and business teams.

Take ownership of the entire user journey, from ideation and prototyping to user testing and final production, ensuring timely delivery.

Utilise data insights, including metrics and usability studies, to inform and refine design decisions.

Demonstrate a strong understanding of design patterns, best practices, and standards for both iOS and Android platforms.

Effectively communicating and collaborating with engineering teams to ensure seamless implementation of designs

Key Responsibilities:

Answer phones and respond to emails,

providing information or redirecting queries to appropriate departments or personnel.

International Voice Process

Timing: 6.00 pm to 3.00 pm

Only Male Candidate

Roles and Responsibilities :

Responsibilities

- To analysis business requirements, prepare design and implementation recommendations and estimate development effort

- Collaborate with cross-functional teams to define, design, and ship new features

- Lead or participate in design reviews, code reviews and architecture evolution discussions

- Unit-test code for robustness, including edge cases, usability, and general reliability

- Work on bug fixing and improving application performance

- Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Required Skills

- Experienced with front-end programming language with React JS.

- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.

- Thorough understanding of React.js and its core principles.

- Experience with popular React.JS workflows (such as Flux or Redux)

-Experience on .Net Core

-Experience in database MS SQL

Core Competency:

• Extensiveexperiencewith C#and ASP.net/.NETCore 2.0 / .NET WebAPI coreframework framework • concepts and fundamentals/ MVC and EF. • REST Web services&API Experience • Strong architectural knowledge with two or more of - MicroServices, 12 FactorApplications and • EventDriven architectures • Messaging knowledge(Topics,Queues&PublishSubscribe) • Knowledge of AWS, Docker and Kubernetes • Experience with databasedevelopmentincluding relational databasedesign,SQL, andORM • Agile Delivery experience • Deploying .Net Core web application/api inWindows and Linux • Experience withweb developmenttechnologiesincludingASP.NET, MVC3, EF, HTML,JavaScript, • JQuery, AJAX and CSS,LINQ. • Experience with core Microsoft.Nettechnologiesincluding:WCF, LINQ, and EF • Experience designing and developing enterprise gradesoftware • Experience with source controlmanagementsystems and deployment environment • Experience with debugging, performanceprofiling and optimization. • Comprehensiveunderstandingof object-orientedand service-oriented applicationdevelopment,techniquesand theories • Internallymotivated, able towork proficientlyboth independently and in a teamenvironment • Strong communication skills with both internal team members and external businessstakeholders • Experience with userinterfacedesign and prototyping

ABOUT US 

Felicity literally means 'happiness'. We were conceived with the mission to make the world a happier place. Our core team is a mix of young startup leaders and seasoned doctors. Our mission in life is to make top-class talk therapy affordable and available anytime, anywhere to all those who could benefit from it. We strongly believe that mental health goes beyond labeled psychiatric illnesses and encompasses stress, anxiety, and other uncomfortable feelings that we have daily. We seek to spread that awareness and increase the number of people seeking therapy at the right time to improve their well-being. If you relate to the mission and it excites you to be part of an early-stage startup journey, we invite you to help us make the world happier, one life at a time. 

www.felicity.care 

https://www.felicity.care/mental-health-community/about-the-company 

https://yourstory.com/2020/07/startup-bharat-jaipur-based-felicity-bridging-mental-health

https://instagram.com/felicity_care?utm_medium=copy_link">https://instagram.com/felicity_care?utm_medium=copy_link

JOB DESCRIPTION- GRAPHIC DESIGNER

Responsibilities

- Work across teams on the design requirements on an everyday basis to produce the final design 

- Guide and review Design Interns' work and ensure high quality and timely delivery

- Drive innovative ideas to portray fresh concepts for the brand

- Work with the content team to create good quality posts for social media 

- Pitch design and artwork ideas for a variety of promotional campaigns

- Keep up to date and informed on new social media trends and adapt accordingly

- Provide suggestions on layouts, sharing best practices to increase productivity and quality

- Creates medium to complex and specialized designs without supervision 

- Ensure all-around consistency (language, style, fonts, images, and brand)

- Ensure timely execution of deliverables

- Act as an active contributor to brainstorming discussions

- Creating S.M.A.R.T. strategy for our social media growth 

- Amend designs after feedback from Team/Clients

Deliverables 

- Static Posts, Infographics, Brochures

Videos - Explainer Videos, Video Editing for Reels, Animated Videos 

Skills/Qualifications 

- Advanced software skills of Adobe Creative Suite (IS A MUST) + Knowledge of Adobe After Effects and Premiere Pro for basic animation creations (IS A PLUS, NOT MANDATORY) 

- Strong sense of typography, imagery, colors, composition and visual layouts 

- Strong hands-on experience with Adobe Photoshop, Adobe Illustrator, Adobe After Effects and Adobe Premiere Pro, Articulate Storyline 360, Adobe InDesign and other similar tools 

- Excellent communication skills and can clearly articulate your ideas

- Prior experience as a Graphics Designer as well as a strong portfolio of sample projects

- Ability to translate complex information into video or other allied easy ways to communicate visually

- Strong organizational and time management skills to effectively manage completing work activities

- Must be receptive to constructive feedback

- Take ownership of QC of all the assigned work

- Must organize all design deliverables within timelines agreed upon

- Creative thinking & visualization

BONUS points if 

- You can do animation projects (Motion, Graphics, 3d, Cartoon, vector, etc.) 

- You can edit videos (Reels, Explainers, etc.)

- You have your own brand presence online in any platform 

- You are comfortable showing your face on camera, for creating reels 

- You come up with superb content ideas!

Roles & Responsibilities:

• Overall 3+ years of experience in IT • Minimum 2+ years of development experience in Magento 2.0 • Custom Module Development in Magento 1.x and Magento 2.x • Automated Product Import Export in Magento 1.x and Magento 2.x • Strong experience in web technologies like PHP, MySQL, JavaScript, HTML/CSS. • Understanding of MVC design patterns and framework. • Should have worked in multiple eCommerce projects in Magento 1.x and 2.x • Experience in development of custom modules, System Architecture, Payment Gateway in Magento 1.x and Magento 2.x • Can do Code Reviews, Can write custom extensions is a plus • Strong knowledge of the eCommerce platform. • Knowledge of Linux and MySQL. • Good communication, analytical, and presentation skills.

Additional Skills: Magento-specific optimization skills with the ability to analyze the performance Ability plan, schedule, and monitor own/other’s work. PHP: - 1 year.

We are looking for a motivated PHP / Laravel Developer to come join our agile team of professionals.

If you are passionate about technology, constantly seeking to learn and improve your skillset, then you are the type of person we are looking for!

We are offering superb career growth opportunities, compensation, and benefits.

Required Skills :-

Knowledge of MVC Frameworks - Laravel is a must

Previous working experience as a PHP / Laravel developer for 1 or 2 year(s)

Basic JavaScript, HTML5, and CSS3 Bootstrap

A web application development background

OOP principles

Experience with Relational Databases like MySQL

Problem-solving skills.