Forward Deployed Implementation Engineer

Implementation Engineer – Digital Evaluation System

Industry: EdTech / Higher Education

Experience: 3–8 Years

Location: Remote / Client Location (Travel as required)

Job Summary

We are looking for an Implementation Engineer to support the deployment and successful implementation of our Digital Evaluation System across universities and colleges. The role involves client coordination, system configuration, troubleshooting, training, and ensuring smooth implementation.

Key Responsibilities

Implement and configure the Digital Evaluation System for universities and colleges.

Coordinate with clients to understand their requirements and ensure successful deployment.

Support system integration, configuration, testing, and troubleshooting.

Conduct product demonstrations and training sessions for clients and users.

Monitor implementation progress and resolve technical issues within timelines.

Coordinate with internal Product, Development, and Support teams for issue resolution.

Prepare implementation documentation, reports, and user guides.

Travel to client locations for implementation, training, and support whenever required.

Requirements

3–8 years of experience in Software Implementation / ERP Implementation / Technical Support / EdTech.

Experience working with universities, colleges, or educational institutions will be preferred.

Good understanding of software implementation and troubleshooting.

Basic knowledge of databases/SQL and APIs will be an advantage.

Strong communication, coordination, and client-handling skills.

Willingness to travel as per business requirements.

Compensation

Salary will be discussed based on your previous/current salary, experience, and interview performance.

Preferred Candidates

Candidates with experience in Education ERP, Digital Evaluation/Assessment Systems, Examination Management Systems, or EdTech products will be preferred.

Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom software to unlock the next industrial revolution. We're transforming how enterprises build software, turning enterprise requirements into production-ready code with an agentic software development platform that can autonomously execute 80% of the quantum of software development work. We're backed by multiple tier 1 investors, and have proven success as founders of previous start-ups.

Our Culture

Who we are:

Led by two pioneering co-founders we are one of the fastest growing companies in the U.S., creating our own category of enterprise autonomous software development. We automate thousands of hours of software development for our customers, which includes strong representation within the Fortune 500.

How we work:

• We move Blitzy Fast: Time is both our company’s and our clients’ most precious asset. We move quickly and decisively to innovate internally and deliver exceptional software externally.
• Championship Mindset: We operate like a professional sports team. We win as a team by holding ourselves and each other to high standards, collaborating in-person, and remaining focused on the mission.
• Passion for Invention: We’re pushing the frontier of what’s possible, requiring constant innovation and iteration.
• We Work for the Customer: We focus on delivering outsized value to the customers we work with and expanding those relationships into deep, meaningful partnerships.
• We believe in being ‘everyday athletes’: taking care of ourselves so we can bring our best minds to work. We promote great sleep, movement, and restorative activities for optimal mental performance. It makes for a happier and more productive team.

About the Role

We're looking for a Forward Deployed Engineer to join our Pune HQ2 team and work at the intersection of cutting-edge AI and complex enterprise software. You'll embed directly with customer engineering teams, writing production code, architecting solutions, and helping customers transform how they build software with Blitzy.

This isn't a traditional solutions engineering role. We're looking for a hands-on engineer who thrives in ambiguous environments and is equally comfortable debugging integrations, building Java/Spring Boot services, participating in sprint planning, or whiteboarding architecture with a CTO.

The role centers on our Java/Spring Boot enterprise stack, spanning REST services, event-driven microservices, integrations, and production operations. You'll work closely with US-based engineering and customer teams, with regular time zone overlap for collaboration and handoffs.

You'll also influence our product roadmap through direct customer feedback, identifying new use cases and technical challenges that shape Blitzy's evolution. High performers may have opportunities to visit our Cambridge, MA headquarters and transition into core product or platform engineering as we scale.

Responsibilities

• Deploy Blitzy into complex enterprise environments, navigating technical constraints and translating customer business goals into practical technical solutions
• Embed with customer teams during critical implementations, partnering with engineering leaders on sprint planning, architecture reviews, technical decisions, and production deployments
• Build production-quality integrations, services, and extensions using Java 17 and Spring Boot 3.x, including Spring MVC, Spring Data JPA, Spring Security, and Actuator
• Build and evolve REST APIs using a contract-first approach with OpenAPI/Swagger, with data persistence through PostgreSQL, Hibernate/JPA, and Liquibase
• Package and deploy containerized services with Docker and manage dependencies through Maven, including BOMs and multi-module projects
• Develop custom solutions, reusable patterns, scripts, and tools that accelerate customer adoption and demonstrate Blitzy’s capabilities in enterprise environments
• Debug complex issues spanning customer infrastructure, integrations, microservices, and the Blitzy platform, supporting production operations, health checks, metrics, and configuration management
• Drive successful POCs and technical demonstrations that showcase advanced use cases, deliver measurable value, and expand into enterprise-wide deployments
• Maintain high standards for testing, code quality, performance, and observability using JUnit 5, Cucumber/Gherkin, JMeter, Git, Logback/SLF4J, SpotBugs, and SonarQube
• Identify recurring customer needs, technical patterns, and expansion opportunities that inform product priorities and enterprise adoption
• Collaborate with product and engineering teams to translate field experience into platform improvements, technical documentation, reusable best practices, and contributions to the core product

Qualifications

• 8+ years of software engineering experience with a track record of shipping production code in enterprise environments
• Recent or past experience in global technology consulting environments, with direct engagement with the customer's engineering leadership teams.
• Deep hands-on expertise with Java 17, Spring Boot 3.x, Spring MVC, Spring Data JPA, Spring Security, Hibernate/JPA, and Actuator
• Strong experience with REST APIs, OpenAPI/Swagger, PostgreSQL, Liquibase, Maven, Docker, and modern testing practices including JUnit 5, Cucumber/Gherkin, and JMeter
• Experience building and operating microservices with CI/CD, cloud architecture, observability, production monitoring, and tools such as Micrometer, Dynatrace, SpotBugs, and SonarQube
• Knowledge of enterprise modernization and distributed systems, including Java 8 → Java 17 upgrades, monolith → microservices migrations, Kafka, Avro, Schema Registry, caching, and resilience patterns
• Strong understanding of Agile/Scrum and modern software development practices, with the ability to communicate complex technical concepts to audiences ranging from interns to CTOs
• Experience in customer-facing engineering, developer tools, AI/ML, or enterprise modernization is a plus, along with technical thought leadership through blogs, talks, or open-source contributions
• Passion for AI-powered software development and willingness to work in person from Pune, India, with overlap for US-based teams

U.S. GenAI startup, Pune Office, Private Limited Company

Full Time Employment directly to our Private Limited Company. We are committed to an enduring and robust presence in Pune. Our goal is to enable you to have a long enduring career at Blitzy with opportunity for advancement throughout your career at the company. If you want a role you can turn into a career, read on! If you are looking for a short term arrangement, we recommend you look elsewhere!

Blitzy is an equal opportunity employer committed to building a diverse and inclusive team. We believe different perspectives make us stronger.

About the Role:

We are looking for a Forward Deployed Engineer to work closely with customers and build technical solutions to solve real-world business problems.

This is a highly customer-facing engineering role, combining full-stack development, AI and solution engineering. You will work in ambiguous environments, take end-to-end ownership and turn customer requirements into working product solutions.

Key Responsibilities:

• Work directly with customers to understand technical and business requirements.
• Design, build and deploy full-stack solutions and product features.
• Integrate AI/LLM capabilities into applications and workflows.
• Troubleshoot technical challenges and develop practical solutions.
• Collaborate with product and engineering teams to deliver customer-focused solutions.
• Take ownership of projects from requirement gathering through implementation.
• Work effectively in fast-paced and ambiguous environments.

What We're Looking For:

• Experience as a Full Stack Engineer, Product Engineer, AI Engineer, Solutions Engineer, Solutions Architect or similar role.
• Strong understanding of both frontend and backend development.
• Experience building and contributing to real-world product features.
• Exposure to AI/LLMs, Copilots, AI automation or GenAI tools.
• Strong problem-solving and customer-facing communication skills.
• Ability to work independently and take ownership of outcomes.
• Comfortable working with evolving requirements and ambiguity.

Preferred Background

• Candidates from product/SaaS companies, AI startups, or modern technology environments are preferred.
• Experience working with product clients through a service-based organization will also be considered, provided you have strong hands-on product engineering experience.
• Important: This is not a backend-only role. Strong full-stack exposure and the ability to work directly with customers are essential.

Implementation Engineer – Digital Evaluation System

Industry: EdTech / Higher Education

Experience: 8–12 Years

Location: Remote / Client Location (Travel as required)

Job Summary

We are looking for an Implementation Engineer to support the deployment and successful implementation of our Digital Evaluation System across universities and colleges. The role involves client coordination, system configuration, troubleshooting, training, and ensuring smooth implementation.

Key Responsibilities

• Implement and configure the Digital Evaluation System for universities and colleges.
• Coordinate with clients to understand their requirements and ensure successful deployment.
• Support system integration, configuration, testing, and troubleshooting.
• Conduct product demonstrations and training sessions for clients and users.
• Monitor implementation progress and resolve technical issues within timelines.
• Coordinate with internal Product, Development, and Support teams for issue resolution.
• Prepare implementation documentation, reports, and user guides.
• Travel to client locations for implementation, training, and support whenever required.

Requirements

• 8–12 years of experience in Software Implementation / ERP Implementation / Technical Support / EdTech.
• Experience working with universities, colleges, or educational institutions will be preferred.
• Good understanding of software implementation and troubleshooting.
• Basic knowledge of databases/SQL and APIs will be an advantage.
• Strong communication, coordination, and client-handling skills.
• Willingness to travel as per business requirements.

Compensation

Salary will be discussed based on your previous/current salary, experience, and interview performance.

Preferred Candidates

Candidates with experience in Education ERP, Digital Evaluation/Assessment Systems, Examination Management Systems, or EdTech products will be preferred.

The role

A working product and a working deployment are two different things. You are the person who closes that gap.

You sit inside the client's head office. You get the deployment live, you get their teams using the dashboards, and you own whether the AI is returning something worth acting on. Every client is different: different languages on the floor, different store noise, different vocabulary for the same product, different CRM, different idea of what a good conversation looks like. The core platform does not change for each of them. You are the layer that makes it fit, and you are the one the client meets.

You are encouraged to spend time in stores. The engineers who do the best work here are the ones who have stood on a shop floor and watched where the pitch and the pipeline actually break. Nobody will make you go. You will also spend real time in the codebase, because you fix what you find rather than filing it.

What you build has a commercial edge to it. A pilot converts when the client sees the result they were promised, and an account grows when a second team inside it sees what is already sitting in their data. Both of those outcomes are yours to deliver, not somebody else's to chase.

How you will work

You design the deployment, you build it, and you own whether it holds up on a Saturday evening in a crowded store. Nobody hands you the plan, and nobody hands you the spec. You write both.

The decisions are yours. Which integration is worth the week, which vertical taxonomy needs building, what ships in the pilot and what waits, and when to tell a client that the thing they are asking for is the wrong thing to build. You go and find out what a client needs before anyone writes a line of code.

You will not be doing it alone. There are founders, AI engineers and product people around you, and they will build alongside you. What nobody will do is tell you what the client needs. That call is yours.

The work compounds if you do it well. What you learn on one deployment becomes a specification, then code, then a pattern the next one starts from. A year in, the deployments you designed should be running without you, and a new client should take a fraction of the time the first one did.

What you will do

Own the deployment end to end. Device provisioning, store connectivity, data flowing, first insight in front of the client. Get from kickoff to something real inside

the pilot window, and know by the halfway mark whether it is in trouble.

Get their HQ using it. A dashboard nobody opens is a failed deployment. Sit with the sales, marketing and L&D teams, show them what is in their own data, and

make sure the people who asked for this are actually looking at it every week.

Make the AI work on their floor. Their languages, their store noise, their product vocabulary. Benchmark transcription and speaker separation on their actual

audio, and fix what fails instead of explaining it away.

Build the vertical. Intent taxonomies, objection maps and prompt libraries for the category you are deployed into. A jewellery floor and an electronics floor do not

share a conversation model.

Wire it into their systems. CRM and POS integrations, so conversation data connects to what actually got sold and the insight can be checked against reality.

Build what the client asks for. Custom reports, dashboards and agents. Ground everything in source conversations and verify it before it ships, because a confident

wrong number costs an account.

Close the pilot. A pilot converts on results, not on effort. Know what the client agreed to judge this on, work backwards from it, and make sure the output in front of

their leadership at the end is the thing they asked for.

Grow the account. The same intelligence is worth something to marketing, L&D and category teams inside the same client. Spot which of them would benefit, show them what is already in their data, and hand a real opening to the account team.

Push it back into the product. Turn one-off client work into something the platform does by default, so the next deployment starts further ahead than this one did.

What we are looking for

Must have

• 0 to 5 years of experience. A consulting internship or an analyst role is the closest match to what this job actually asks for, but we care more about what you can do than where you did it
• Coding ability, ideally Python. Degree, internship, first job or your own projects. What we want to see is something you built that other people actually used
• Excel or Sheets at a real working level. A lot of the first conversation with a client happens in a spreadsheet before it ever happens in a dashboard
• The ability to explain a complicated idea simply. You will be taking AI output to people who do not think about models, and the explanation matters as much as the result
• Comfort at the boundaries. APIs, data pipelines, some frontend, some hardware when a device misbehaves
• An eye for where a deployment turns into more business, and the willingness to raise it yourself
• Heavy hands-on LLM usage. Prompts, evaluations, retrieval, and a clear view on where these tools break
• Fluent English and Hindi. A third Indian language counts for a lot, since the useful conversations happen on store floors and not only in HQ meeting rooms
• The instinct to go and find out what a client needs rather than waiting to be told

Good to have

Speech or audio work. Transcription, diarization, voice activity detection, or

anything that survives noisy real-world recording

Embedded or IoT experience, on ESP32 or similar

SQL and experience building things customers actually look at

Side projects, hackathons or internships where you shipped without a spec

and it worked

Strong Forward Deployed Product Manager Profile with robust exposure to client facing delivery

2

Mandatory (Experience 1) - Must have 4+ years of product management experience with a track record of shipping successful products

3

Mandatory (Experience 2) Must have hands-on experience driving platform deployment and integrations for enterprise clients — acting as the technical/product owner to understand client requirements, design the solution, and connect the platform with enterprise systems, APIs, and data sources.

4

Mandatory (Tech skill 1) - Must have strong technical aptitude with hands-on experience in GenAI and API integrations

5

Mandatory ( Skill 1): Must have experience working closely with designers, engineers, testers and other stakeholders

6

Mandatory (Skill 2): Must be very good at making impactful presentations, with strong communication and presentation skills

7

Mandatory (Skill 3) - Must have a bias to build, with comfort in ambiguity and evolving scope

8

Mandatory (Skill 3): Must be able to lead and mentor a team of Forward Deployed Engineers, helping them grow into future product leaders

9

Mandatory (Company) - Tier1 B2C companies or Series B+ funded B2B companies

10

Preferred (AI Depth) - Exposure to enterprise AI deployments in production, including evaluation, guardrails, and observability of agents.

About the Role

We are looking for a Forward Deployed Engineer with strong hands-on experience in Databricks and AI-assisted software development using Cursor. The role is suited for an engineer who can work directly with clients and internal teams to understand business problems, rapidly build solutions, and take them from prototype to production.

The ideal candidate should have strong expertise in Python, SQL, Databricks, PySpark, data engineering, APIs, and modern AI-assisted development workflows, along with excellent problem-solving and client-facing skills.

Key Responsibilities

Forward Deployed Engineering

• Work directly with clients and stakeholders to understand business and technical requirements.
• Translate business problems into scalable technical and data solutions.
• Rapidly prototype, test, iterate, and productionize solutions.
• Collaborate with engineering, data, AI, and delivery teams to implement customer solutions.
• Troubleshoot production issues and continuously improve deployed solutions.
• Act as a technical bridge between clients and internal engineering teams.

Databricks & Data Engineering

• Design and develop scalable data solutions using Databricks, PySpark, Python, and SQL.
• Build and optimize ETL/ELT and data processing pipelines.
• Work with Databricks Lakehouse, Delta Lake, Unity Catalog, and Databricks Workflows.
• Develop data ingestion and transformation pipelines for structured and semi-structured data.
• Optimize Databricks workloads for performance, scalability, reliability, and cost.
• Integrate Databricks with databases, APIs, cloud platforms, and enterprise applications.

Cursor & AI-Assisted Development

• Use Cursor and AI-assisted development workflows to accelerate software development, debugging, refactoring, and documentation.
• Effectively use AI coding assistants to understand existing codebases and develop new features.
• Apply appropriate engineering judgment to review, validate, test, and secure AI-generated code.
• Use AI-assisted development for rapid prototyping and proof-of-concept development.
• Work with modern AI/LLM APIs and tools where required for customer solutions.
• Stay current with emerging AI-assisted software engineering practices.

Production & Deployment

• Develop production-ready applications, APIs, and data pipelines.
• Work with Git, CI/CD, APIs, containers, and cloud environments.
• Monitor application and pipeline performance and resolve production issues.
• Ensure solutions meet requirements for scalability, security, reliability, and maintainability.
• Collaborate with Data Scientists and ML Engineers to integrate AI/ML capabilities into production systems.

Required Skills & Experience

• 4+ years of experience in Software Engineering, Data Engineering, AI Engineering, or a related field.
• Strong hands-on experience with Databricks.
• Strong proficiency in Python, PySpark, and SQL.
• Experience with Delta Lake and Lakehouse architecture.
• Experience building production-grade data pipelines.
• Hands-on experience with Cursor or similar AI-powered coding assistants.
• Strong understanding of REST APIs and system integrations.
• Experience working with cloud platforms such as AWS, Azure, or GCP.
• Strong debugging, problem-solving, and analytical skills.
• Excellent communication and client-facing abilities.

Preferred Skills

• Experience with Databricks Unity Catalog, Workflows, and MLflow.
• Experience with Generative AI / LLM applications.
• Knowledge of Claude, OpenAI, Azure OpenAI, or other LLM platforms.
• Experience with RAG, vector databases, embeddings, or AI agents.
• Experience with Docker, Kubernetes, and CI/CD.
• Experience in a consulting, customer-facing engineering, or professional services environment.
• Exposure to Agile/Scrum methodologies.

Key Competencies

• Strong problem-solving and ownership mindset
• Ability to work in ambiguous and fast-paced environments.
• Strong client/stakeholder management skills.
• Ability to understand business requirements and convert them into technical solutions.
• Strong communication and presentation skills.
• Ability to rapidly learn new technologies and tools.
• Comfortable working with AI-assisted development while maintaining high engineering standards.

Education

• Bachelor's or master’s degree in computer science, Information Technology, Engineering, Data Science, or a related discipline.

Roles & Responsibilities

What you'll do

• Embed with enterprise customers to understand their business processes, systems landscape, and data. Translate that into concrete use cases for AI agents, automations, and applications.
• Build working solutions on the UnifyApps platform yourself, using the no-code builders, integrations, and data layer. Ship, iterate, and get to production.
• Own the technical and functional design of deployments across systems like Salesforce, Workday, SAP, ServiceNow, core banking and telecom stacks.
• Work with customer stakeholders from process owners up to CXOs. Run discovery workshops, demos, solution reviews, and go-live.
• Define success metrics for each deployment and hold the deployment to them.
• Feed patterns and gaps back to the core product and engineering teams. Turn repeated custom work into platform capability.
• Support pre-sales and pilot conversations where deep product depth is needed.

Ideal Candidate

1Strong Forward Deployed Product Manager Profile with robust exposure to client facing delivery

2Mandatory (Experience 1) - Must have 4+ years of product management experience with a track record of shipping successful products with product companies

3Mandatory (Experience 2) Must have hands-on experience driving platform deployment and integrations for enterprise clients — acting as the technical/product owner to understand client requirements, design the solution, and connect the platform with enterprise systems, APIs, and data sources.

4Mandatory (Tech skill 1) - Must have strong technical aptitude with hands-on experience in GenAI and API integrations

5Mandatory ( Skill 1): Must have experience working closely with designers, engineers, testers and other stakeholders

6Mandatory (Skill 2): Must be very good at making impactful presentations, with strong communication and presentation skills

7Mandatory (Skill 3) - Must have a bias to build, with comfort in ambiguity and evolving scope

8Mandatory (Skill 3): Must be able to lead and mentor a team of Forward Deployed Engineers, helping them grow into future product leaders

9Mandatory (Company) - Tier1 B2C product companies or Series B+ funded B2B product companies

10Preferred (AI Depth) - Exposure to enterprise AI deployments in production, including evaluation, guardrails, and observability of agents.

Job Summary

We are seeking an experienced Integration Support Engineer with 2+ years of experience in enterprise integration and production support. This role will act as the complete owner of the customer support board — managing, triaging, and resolving support tickets end to end while coordinating with engineering, product, and implementation teams. The ideal candidate has strong hands-on experience with Boomi or another iPaaS platform, deep working knowledge of databases and REST APIs, and a track record of rigorous testing and validation. Experience with Intapp Integration Builder is a plus.

Work Hours: 6:00 PM – 5:00 AM, with flexible breaks during the shift.

Key Responsibilities

• Own the customer support board end to end — triaging incoming tickets, managing priority and status, and driving each issue through to resolution.

• Serve as the frontline point of contact for customers on integration issues, providing clear, timely communication throughout the life of a ticket.

• Debug and troubleshoot integrations built on Boomi or other iPaaS platforms, performing root-cause analysis and resolving incidents within SLAs.

• Write, optimize, and troubleshoot SQL queries against production and staging databases for data validation, reconciliation, and issue investigation.

• Work extensively with REST/SOAP APIs, FTP/SFTP, and data formats such as JSON and XML to diagnose and resolve integration failures.

• Test and validate reported issues, including reproducing defects, verifying fixes, and confirming resolution before closing tickets.

• Participate in integration design and enhancement work, contributing to the build and improvement of existing integration processes.

• Take up new development and change requests, following SDLC practices — design, build, test, and deploy — to release changes safely to production.

• Work across internal teams — engineering, product, and implementation — to triage incoming issues, determine ownership, and coordinate resolution.

• Collaborate closely with engineering, product, and implementation teams to resolve both technical issues (database, integration, and server-side) and business/process issues.

• Stay flexible and continuously build cross-functional knowledge, since resolving tickets often requires learning new systems and business workflows on the fly.

• Maintain technical documentation, support guides, and troubleshooting procedures.

Qualifications:

• Bachelor's degree in Computer Science, IT, or a related field.

• 2+ years of experience in integration engineering, integration support, or a similar role.

• Hands-on experience with Boomi or another iPaaS platform.

• Strong, demonstrable skills in SQL and database troubleshooting — this role requires day-to-day, hands-on database work.

• Strong REST/SOAP API knowledge, including testing, debugging, and validating API-based integrations.

• Solid experience with structured testing and validation practices for integration issues.

• Good understanding of integration patterns, cloud technologies, and production support.

• Strong analytical, communication, and stakeholder-management skills.

• Ability to work flexibly across engineering, product, and implementation stakeholders, and to quickly learn new systems and domains.

• Willingness and ability to work the required shift: 6:00 PM – 5:00 AM.

Preferred Skills

• Boomi or relevant iPaaS certification.

• Experience with Intapp Integration Builder.

• Knowledge of Azure Functions, Logic Apps, and other Azure services.

• Experience with monitoring, logging, and integration observability.

What We Offer

Competitive salary and benefits, work-from-home flexibility, a dynamic work environment, and opportunities for professional growth while working on enterprise-grade integrations.

End to end implementation of a B2B system. The role requires working with the clients who have been onboarded and see through the implementation of the system. Familiarity with python based frameworks like Frappe is desirable but not mandatory.