Video Editor Cum Designer

Role : L2 Support Engineer

Experience : 3+ Years

Location : Remote

Interview Rounds : 3

Communication Skills : Excellent

Primary Skills :

• Netsapiens Platform
• Linux (Minimum 1 year of experience)
• Networking (Switching, Routing, IP addressing)

Good to Have :

• SIP (Session Initiation Protocol)
• MySQL

Job Description :

We are looking for a skilled L2 Support Engineer with a strong understanding of the Netsapiens platform and a solid foundation in Linux and networking. The ideal candidate will be responsible for supporting, maintaining, and troubleshooting issues related to voice services and platform operations.

Key Responsibilities :

• Provide L2 technical support for the Netsapiens platform including Admin UI and Manager Portal.
• Troubleshoot issues related to phone provisioning, QoS, recordings/legal intercepts, and real-time VoIP software.
• Handle and escalate tickets based on defined SLAs and priority levels.
• Assist customers in implementing solutions and ensure optimal system performance.
• Perform installation, configuration, and support for paid services.
• Conduct analysis of system performance and manage system resources.
• Implement feature releases, maintenance releases, OS updates, and perform after-hours maintenance as required.
• Collaborate on Netsapiens platform reviews including configurations, best practices, and implementation recommendations.
• Provide support for distributed MySQL databases (a plus).

Requirements :

• Minimum 3 years of overall experience in a technical support role.
• At least 1 year of hands-on experience with Linux systems.
• Good understanding of networking concepts (TCP/IP, switching, routing).
• Experience with telephony or voice-related services (SIP protocol is a strong plus).
• Familiarity with MySQL database operations is a plus.
• Strong problem-solving skills and customer service orientation.
• Excellent written and verbal communication skills.

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects. 
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.

Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

We at CLOUDSUFI are hiring for Workato AI Integration Consultants.

Location - Remote

Type - Contractual (6months and extendable)

Shift - 3pm-12am

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.

• Proven 5+ years of hands-on experience in designing, developing, and deploying integrations using the Workato platform.

• Strong understanding of Integration Platform as a Service (iPaaS) concepts and enterprise application integration (EAI) patterns.

• Demonstrated experience with Workato's AI capabilities, including building solutions with AI by Workato, IDP, or Agentic AI.

• Proficiency in working with various APIs (REST, SOAP), webhooks, and different data formats (JSON, XML, CSV).

• Experience with scripting languages (e.g., Ruby, Python, JavaScript) for custom logic within Workato recipes is a plus.

• Solid understanding of database concepts and experience with SQL/NoSQL databases.

• Excellent problem-solving, analytical, and troubleshooting skills with keen attention to detail.

• Strong communication and interpersonal skills, with the ability to effectively collaborate with technical and non-technical stakeholders.

• Workato certifications (e.g., Automation Pro I, II, III, Integration Developer) are desirable.

• Experience with Agile/Scrum methodologies is a plus.

Preferred Skills (Nice to Have):

• Experience with other integration platforms (e.g., MuleSoft, Boomi, Zapier).

• Familiarity with cloud platforms (AWS, Azure, GCP).

• Knowledge of microservices architecture.

• Experience with version control systems (e.g., Git).

We are seeking a driven and reliable IT Solutions Sales Executive to support the growth of our IT hardware and software business. This role involves identifying new sales opportunities, engaging prospective customers, closing deals, and nurturing long-term client relationships. The ideal candidate is confident in outbound sales activities and skilled at presenting technology solutions through calls, emails, and meetings.

You will play a key role in achieving revenue targets and contributing to the company’s sustained business expansion.

Key Responsibilities:

• Conduct market research to identify potential customers, business opportunities, and sales prospects.
• Generate new leads through cold calling, networking, referrals, and social media platforms.
• Schedule and conduct meetings with prospective clients to understand their requirements and challenges.
• Present IT hardware and software solutions effectively, highlighting value and benefits.
• Negotiate pricing, close sales deals, and professionally address objections or customer concerns.
• Work closely with internal teams to improve sales performance and customer outcomes.
• Collect customer and prospect feedback and share insights with internal stakeholders for continuous improvement.

Requirements:

• Proven experience as a Sales Executive or in a similar sales-focused role.
• Good command of English with strong communication and interpersonal skills.
• Sound knowledge of sales, marketing, and negotiation techniques; experience in IT hardware/software sales is an advantage.
• Quick learner with a strong passion for sales and technology.
• Self-motivated, target-driven, and able to work independently.
• Confident in delivering engaging product and solution presentations.

Benefits:

• Strong career growth and continuous learning opportunities
• Supportive team environment with a positive and engaging work culture
• Performance-based incentives and bonuses as per company policy

As a Primary Teacher, you will deliver subject-based lessons to young learners and ensure an interactive and inclusive learning experience. You will focus on developing foundational knowledge in core subjects, track student progress, and maintain a structured classroom environment.

Benefits:

● Exposure to innovative teaching methodologies

● Opportunities for professional development

● Work in a supportive academic environment

Key Responsibilities:

✔ Teach subjects like English, Mathematics, Science, and Social Studies

✔ Design lesson plans aligned with the curriculum

✔ Assess student performance through tests and assignments

✔ Collaborate with parents and fellow educators for student growth

Requirements:

● Bachelor’s degree in Education (B.Ed.) or relevant subject

● Teaching experience in primary grades preferred

Responsibilities

 Provisioning and de-provisioning AWS accounts for internal customers

 Work alongside systems and development teams to support the transition and operation of client websites/applications in and out of AWS.

 Deploying, managing, and operating AWS environments

 Identifying appropriate use of AWS operational best practices

 Estimating AWS costs and identifying operational cost control mechanisms

 Keep technical documentation up to date

 Proactively keep up to date on AWS services and developments

 Create (where appropriate) automation, in order to streamline provisioning and de-provisioning processes

 Lead certain data/service migration projects

Job Requirements

 Experience provisioning, operating, and maintaining systems running on AWS

 Experience with Azure/AWS.

 Capabilities to provide AWS operations and deployment guidance and best practices throughout the lifecycle of a project

 Experience with application/data migration to/from AWS

 Experience with NGINX and the HTTP protocol.

 Experience with configuration and management software such as GIT  Strong analytical and problem-solving skills

 Deployment experience using common AWS technologies like VPC, and regionally distributed EC2 instances, Docker, and more.

 Ability to work in a collaborative environment

 Detail-oriented, strong work ethic and high standard of excellence

 A fast learner, the Achiever, sets high personal goals

 Must be able to work on multiple projects and consistently meet project deadlines

• Develop and optimize machine learning models to run efficiently on mobile web and best exploit modern parallel environments.
• Develop and deploy real-time AR computer vision algorithms for the web in areas related to 3D reconstruction, WebGL rendering, object detection and tracking, and camera calibration.
• Work with research and engineering teams to productionize machine learning services for Augmented Reality experiences.

What we look for:

• Minimum 2+ years of experience working with the following languages (any 2): C++, Javascript, Rust.
• Strong experience working with at least one deep-learning library (e.g., PyTorch, Jax, TensorFlow, Caffe2). This experience should include formulation, training, and optimization of new algorithms.

Also Preferred:

• Prior experience with WebGL, WebAssembly.
• Strong grasp of CPU and GPU performance challenges and optimization techniques.
• Experience in shipping computer vision or image processing products to customers.