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Customer Service Rep
Customer Service Rep
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Customer Service Rep

Matthew Rivera's profile picture
Posted by Matthew Rivera
0 - 50 yrs
₹13L - ₹15L / yr
Remote only
Skills
Customer Support

The Customer Service Representative (CSR) is the front line of our customer interaction, providing exceptional service and building positive relationships with our customers. The CSR will handle customer inquiries through various channels, including phone calls, emails, chats, and social media. This role is responsible for resolving customer issues, providing product and service information, and ensuring customer satisfaction.

Responsibilities

  • Respond promptly and professionally to customer inquiries through phone calls, emails, chats, and social media.
  • Actively listen to customer needs and identify the root cause of their problems.
  • Provide accurate and helpful information about our products and services.
  • Research and troubleshoot customer issues to find solutions.
  • Resolve customer complaints in a timely and courteous manner.
  • Upsell and cross-sell additional products and services when appropriate (depending on company goals).
  • Process customer orders, returns, and refunds.
  • Maintain accurate records of customer interactions.
  • Follow company policies and procedures for customer service interactions.
  • Continuously learn about our products and services to stay up-to-date.
  • Identify and escalate complex issues to the appropriate team members.


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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About Monza Pro

Founded :
2023
Type
Size :
20-100
Stage :
Bootstrapped
About

Monza is a software company on a mission to revolutionize the way businesses can access leads, monza provides a pay-per-hire business model where registered pros can bid on projects, message customers, and host live virtual consultations online without any cost upfront, they're only charged when they're hired. While providing small business owners with a guaranteed return on their investment, contrary to existing options available, Monza also provides pros with a collection of software to help run their day-to-day operations.

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Tech Stack
skill iconJava
skill iconHTML/CSS
Candid answers by the company
What does the company do?
What is the location preference of jobs?

Monza provides a risk-free lead generation strategy for small business owners while providing software to run their day-to-day operations in bulk at no cost.

Company social profiles
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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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