Technical supoort engineer

SAP Team Lead / SAP Business Process Lead (m/w/d)

 Location: Remote 

Employment Type: Full-time

Department: IT / Operations / Supply Chain

 About Swissplast AG

Swissplast is a Swiss plastics technology company specializing in the thermoforming and deep-drawing of high-quality plastic components for various industrial applications. With operations across Switzerland and Germany, Swissplast Ag combines innovative production technologies, quality, and customer-focused solutions to serve a diverse range of industries.

About the Role

We are looking for an experienced SAP Team Lead / SAP Business Process Lead to take ownership of SAP-related processes across logistics, purchasing, order management, and manufacturing operations.

The ideal candidate combines strong hands-on SAP expertise with proven leadership experience and a practical understanding of cross-functional business processes. You will work closely with different departments, drive process improvements, manage SAP-related responsibilities, and ensure knowledge is effectively transferred across the organization.

Key Responsibilities

• Lead and coordinate SAP-related activities across logistics, purchasing, order management, and production
• Support and optimize SAP processes within SD, MM, and PP
• Manage cross-functional SAP projects and process-improvement initiatives
• Acts as a bridge between the European and Indian teams, translating the German team’s requirements into English and clearly communicating them to the Indian team through regular meetings and discussions.
• Take responsibility for department-level SAP activities and coordinate team members where required
• Analyze business requirements and translate them into effective SAP solutions
• Create, maintain, and improve SAP reports and business documentation
• Use SAP reporting and advanced Excel capabilities to analyze data and support business decisions
• Identify process gaps and proactively recommend improvements
• Ensure consistent SAP processes and effective knowledge sharing across teams
• Quickly learn company-specific SAP processes and independently take ownership of new responsibilities
• Train and support colleagues and transfer SAP knowledge effectively to other team members

Required Skills & Experience

• 5+ years of strong SAP experience, ideally in logistics, purchasing, order management, or related business processes
• Hands-on experience with SAP SD, MM, and PP
• Proven experience working on cross-functional SAP projects
• Demonstrated leadership experience with the ability to manage people and take responsibility for department-level activities
• Strong understanding of business processes within a manufacturing environment
• Experience in plastics manufacturing or a similar production environment is highly desirable
• Excellent Excel skills and solid experience working with SAP reports and data
• Native or bilingual English proficiency
• German communication skills are Mandatory
• Strong analytical and problem-solving capabilities
• Excellent communication and documentation skills
• Detail-oriented, proactive, and confident approach to work
• Ability to work independently while collaborating effectively with different departments
• Strong ability to learn company-specific SAP processes quickly and transfer knowledge to others

What We Are Looking For

The successful candidate will be a hands-on SAP professional and confident leader who can bridge the gap between business operations and SAP.

You should be comfortable taking ownership, solving problems independently, communicating with stakeholders, and driving improvements in a fast-paced manufacturing environment.

Experience in plastics or a comparable production environment will be a strong advantage.

Generative AI Engineer 

Role Overview:

You will be responsible for the hands-on development, coding, and deployment of AI-powered features. Your focus is on writing clean, efficient code to integrate LLMs into our existing tech stack, building robust data pipelines for RAG, and ensuring the reliability of model outputs through rigorous testing and optimization.

Key Responsibilities

• Application Implementation: Code and integrate LLM APIs (OpenAI, Anthropic, etc.) or local models into backend services using Python, FastAPI, etc.,
• MCP Server Development: Design and implement custom MCP servers using the official SDKs (Python/TypeScript) to expose internal databases, APIs, and file systems to AI agents.
• RAG Implementation: Build and maintain the "plumbing" for Retrieval-Augmented Generation—specifically coding the data ingestion scripts, text chunking logic, and metadata filtering.
• Vector DB Management: Perform day-to-day operations on vector databases (Pinecone, Milvus, etc.), including indexing, querying, and optimizing search retrieval.
• Prompt Programming: Develop, version-control, and refine complex prompt templates (using Jinja2 or similar) to ensure consistent structured outputs (JSON/YAML).
• Agent Development: Implement multi-step workflows using LangChain, LangGraph, CrewAI etc.,, focusing on tool-calling logic and error handling.
• Evaluation & Testing: Build automated test suites to detect "hallucinations" and measure accuracy using frameworks.
• Performance Tuning: Implement caching layers and streaming responses to reduce latency and improve the end-user experience; Token optimization.
• Data Pre-processing: Clean and tokenize datasets for model fine-tuning or high-quality context retrieval.

Technical Skills (The "Execution" Stack)

• Language: Advanced Python (Asyncio, Pydantic) and optional TypeScript/Node.js (for full-stack integration).
• AI Frameworks: Hands-on experience with any of LangChain, LlamaIndex, and Hugging Face Transformers. RAG and Vector search concepts.
• Data Handling: Proficiency in SQL and handling unstructured data formats (PDFs, Markdown, JSON).
• Deployment: Practical experience with Docker, GitHub Actions (CI/CD), and experience with OpenTelemetry, LangSmith, Weights & Biases etc., Understanding of evaluation/guardrails.
• MCP/API Proficiency: Deep understanding of RESTful APIs, Streaming HTTP, MCP server vs client, JSONRPC

About MyOperator:

MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers, making business interactions more efficient and scalable.

Role Overview:

We are seeking a dynamic and revenue-driven Lead Strategic Partnerships & Alliances to lead, train, and scale our Partnership & Alliances team. You will be responsible for driving strategic partnerships, channel alliances, and revenue growth while optimizing the partnership ecosystem. This role requires a proven track record in revenue generation through partnerships, strong leadership skills, and an ability to build long-term alliances.

Responsibilities:

• Own and lead the partnerships strategy by identifying, onboarding, and scaling strategic partners, resellers, and alliances.
• Train and mentor the partnerships team to enhance their performance and drive revenue.
• Develop and execute partnership programs that generate revenue and expand market reach.
• Build strong relationships with key industry players, resellers, and technology partners.
• Streamline onboarding, engagement, and revenue-sharing models for efficiency.
• Negotiate and close high-impact deals, working closely with leadership to structure long-term business success.
• Track key KPIs such as partner revenue contribution, retention, and deal closures while optimizing strategy accordingly.
• Collaborate with Sales, Marketing, and Product teams to align partnerships with business objectives.

Qualifications:

• Minimum 5 - 7 years of experience in Strategic Partnerships, Channel Sales, or Alliances, preferably in a SaaS/product-based company.
• Proven track record in generating revenue through partnerships and alliances.
• Strong leadership skills with experience in training and managing high-performance teams.
• Excellent negotiation skills with the ability to structure and close complex partnership deals.
• Strategic thinker with the ability to identify growth opportunities and execute data-driven partnership strategies.
• Strong relationship-building skills with an existing network in SaaS, telecom, or cloud-based industries being a plus.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Perks & Benefits:

• Lead and scale the Partnerships & Alliances function in a fast-growing SaaS company.
• Work with a passionate and ambitious team that values ownership, innovation, and transparency.
• Directly impact business growth and revenue through high-value collaborations.
• Competitive compensation with a lucrative variable component.
• Opportunity to work with leading partners and industry leaders.

Responsibilities : 

• Provide Voice and Remote terminal support for Level 1/2 backup and restore Issues and submit stars tickets
•  Configuration, Troubleshooting and assisting setup of backup Environment.
• Follow the Alert Management Strategy for category Level 1/2 on various system/server alerts received every day
• First and second level troubleshooting of the backup and restore issues
• Update & Maintain Pertinent technical and Operational Documentation
• Open support cases and work with vendors such as Oracle / IBM and Symantec/Iron Mountain to provide necessary logs/information on issues raised by
• Coordinate fix of H/W issues with vendors on backup servers following Hardware management processes and procedures
• Working with tape library teams on tape management
• Installation and configuration of backup software on servers and clients.
• Checking the failed backups for the day and rerunning them to meet SLA
• Setting up or Assisting in LAB/Dev machine needs for test purpose etc
• Requesting tapes from offsite location to facilitate restore
• Housekeeping of User or System Environment (Ex: work on heavy hitters and try to validate the exclude list etc)
• Work on RPO ( Recovery Point Objective ) and failure reports
• Backup policies and storage media management
• Daily operational checklists
• Notifications to a Group of Users or IT Admins mailing list
• Work on Change management windows
• Generate multiple reports and metrics as required for operations and planning
• Strive for improvement in operational and business value.

Job Title: Product Manager / Product Owner – SaaS Platform

Location: Sector 74, Mohali

Experience Required: 5+ Years

Job Type: Full-time

Job Description: We are looking for an experienced Product Manager / Product Owner with 5+ years of proven experience in managing and scaling SaaS products. The ideal candidate will be responsible for defining product vision, driving roadmap execution, and ensuring successful product delivery aligned with business goals and user needs.

Key Responsibilities:

* Define, own, and communicate the product vision, strategy, and roadmap

* Translate business requirements and market needs into clear, actionable product features

* Manage and prioritize the product backlog, including sprint planning and grooming

* Work closely with Engineering, UX/UI, QA, and DevOps teams to ensure smooth execution

* Define user journeys, workflows, and product flows for optimal user experience

* Prioritize features and enhancements based on business value, user impact, and data insights

* Drive release planning, milestone tracking, and on-time product delivery

* Collect, analyze, and act on user feedback, market trends, and competitive insights

* Ensure product development aligns with overall business strategy and long-term goals

* Lead and maintain the future product roadmap and innovation initiatives

Required Professional Skills & Qualifications:

* 5+ years of experience as a Product Manager / Product Owner

* Strong experience in SaaS product management

* MBA preferred (not mandatory)

* Solid understanding of business strategy, market analysis, and product positioning

* Hands-on experience with Agile/Scrum methodologies

* Proven ability to manage stakeholders and cross-functional teams

* Excellent product documentation skills (PRDs, roadmaps, user stories, acceptance criteria)

* Strong understanding of UX principles and user-centric design

* Ability to make data-driven product decisions using analytics and insights

* Good technical understanding of modern web platforms (APIs, frontend, backend systems)

* Excellent communication, leadership, and execution skills

What you’ll do here:

• Define and evolve the architecture of the Resulticks platform, ensuring alignment with business strategy and scalability requirements.

• Lead the design of highly scalable, fault-tolerant, secure, and performant systems.

• Provide architectural oversight across application layers—UI, services, data, and integration.

• Drive modernization of the platform using cloud-native, microservices, and API-first approaches.

• Collaborate closely with product managers, developers, QA, and DevOps to ensure architectural integrity across development lifecycles. • Identify and address architectural risks, tech debt, and scalability challenges early in the design process.

• Guide the selection and integration of third-party technologies and platforms.

• Define and enforce architectural best practices, coding standards, and technology governance.

• Contribute to roadmap planning by assessing feasibility and impact of new features or redesigns.

• Participate in code reviews and architectural discussions, mentoring developers and technical leads.

• Stay current on emerging technologies, architecture patterns, and industry best practices to maintain platform competitiveness.

• Ensure security, compliance, and data privacy are embedded in architectural decisions, especially for industries like BFSI and telecom.

What you will need to thrive:

• 15+ years of experience in software/product development with at least 5 years in a senior architecture role.

• Proven experience architecting SaaS or large-scale B2B platforms, ideally in MarTech, AdTech, or CRM domains.

• Deep expertise in cloud architecture (AWS, Azure, or GCP), containerization (Docker, Kubernetes), and server less technologies. Copyright © RESULTICKS Solution Inc 2

• Strong command of modern backend and frontend frameworks (e.g., .NET Core, Java, Python, React).

• Excellent understanding of data architecture including SQL/NoSQL, event streaming, and analytics pipelines.

• Familiarity with CI/CD, DevSecOps, and monitoring frameworks.

• Strong understanding of security protocols, compliance standards (e.g., GDPR, ISO 27001), and authentication/authorization frameworks (OAuth, SSO, etc.).

• Effective communication and leadership skills, with experience influencing C-level and cross functional stakeholders.

• Strong analytical and problem-solving abilities, with a strategic mindset. 

🚀 Were Hiring: Staff Engineer – Computer Vision & Machine Learning 🚀

📍 Location: Gurugram

💼 Experience: 7-10 Years

About the Role

We are seeking a passionate Computer Vision and Machine Learning expert to develop advanced solutions in medical imaging. If you’re excited about challenges like image segmentation, object detection, and 3D reconstruction, let’s connect!

Mandatory Technical Skills:

✅ Programming Languages: Proficiency in C++, Python, and C#.

✅ Computer Vision Expertise: Experience with OpenCV for tasks such as:

• Image Segmentation
• Object Detection
• Pattern Recognition
• 3D Reconstruction
• ✅ ML/DL Frameworks: Proficiency in TensorFlow, PyTorch; hands-on experience with models like YOLO, U-Net, ResNet, VGG.
• ✅ Image Processing: Strong understanding of:
• Color-space transformations
• Histogram/Contrast enhancement
• Morphology and frequency domain filtering
• ✅ Medical Imaging Knowledge: Familiarity with modalities like CT, MRI, Ultrasound.
• ✅ Algorithms & Data Structures: Solid problem-solving, optimization, and analytical skills.

Additional Preferred Skills:

🔹 Advanced C++ (STL, multithreading, design patterns).

🔹 Python libraries: Numpy, Pandas, Scikit-learn.

🔹 Knowledge of tools like VTK, ITK, or MITK.

🔹 Understanding of healthcare regulations (e.g., FDA, CE).

Why This Role?

You’ll build cutting-edge Computer Vision and Machine Learning solutions for healthcare, making a meaningful impact on lives.

Job Description

• Experience in Mendix Low code development
• Rapid /Intermediate Mendix certified developer.
• Manage multiple priorities and ensure team deliveries in a dynamic environment
• Strong communication (oral and written) skills
• Experience working as a developer in an Agile Project using Scrum is a plus.

Job Description:

The UI Engineer(4-7)  will design; develop front-end for AgroStar product solutions.

 Key areas of responsibility:

1. Responsible for core UI framework, implements and maintains it.
2. Operates effectively as an individual for quick turnaround of enhancements and fixes.
3. Responsible for the development of the front-end applications and components.
4. Responsible for architecture & design of the product.
5. Co-ordinate with the backend engineers & designers for requirement gathering of the product.
6. Responsible for creating POCs to design a scalable system.
7. Build reusable code and libraries for future use.
8. Responsible for quality assurance including web usability, accessibility, testing and debugging.

 As an ideal ‘Agstar UI Engineer’, you will need:

 3-7 years of prior hands-on experience in building responsive web interfaces for consumers

Significant experience with Git and GitHub including managing branches, merges, and administration

Ability to translate product requirements into functional code.

Ability to estimate the scope of work for sprint planning.

Top-notch programming skills.

Self-motivated and able to work in a small team with minimal supervision

Strong development experience on the following technologies -

HTML, CSS, Javascript, AJAX,  working with REST APIs.

Must be fluent in writing code in  ES6+ along with linters.

CSS preprocessor - SCSS/ LESS.

Front end frameworks/library such as ReactJS, Redux.

Web standards, Responsive design, and cross-browser compatibility, SEO, Accessibility.

We are looking for enthusiastic intrapreneurs who want to work at the ‘grass root’ level and want to make a difference to India’s biggest sector. We hope this excites you as much as us and looking forward to the next few conversations.