We are looking for a technically savvy customer success manager who possesses a strong drive for results. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. Successful candidates must be social, and analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base.
Responsibilities:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyze customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Evaluate and improve tutorials and other communication infrastructure.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Qualifications :
Highly organized and able to multitask.
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Demonstrate leadership qualities.
High computer literacy and ability to learn new software.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.
"Freshers with excellent communication skills who interact with US clients are also welcome."
About Datapure Technologies Pvt Ltd
DataPure is the hidden 'I' behind AI. Our end-to-end solutions combining technology and live human-in-the-loop help AI companies build, test, deploy and scale their automation faster.
DataPure is a leading machine vision company that enables the deployment of machine vision algorithms into production with live ops as a service. If this looks complicated, we simply bring AI to life
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Roles and responsibilities:
- Fix an appointment for a sales meeting over a phone call.
- One should be able to convince an existing client or prospect of certain service.
- Answering customer information about B2B IT Services.
- Will be calling in regions like India, the US, Singapore, and Dubai.
- Obtaining customer information such as name, phone no, company name, and their requirements from given CRM tools like Pipedrive, Zoho etc.
- Keeping track of customers that have been contacted and those who do not want to be contacted in the future.
- Following up on previous customers for potential sales.
- Maintaining records of customer contacts.
- Completing customer surveys to obtain information about potential customers.
- Fluent in spoken English and Hindi. Good Communication Skills: Both verbal and written.
- 2-4 years experience in Sales & Marketing. Willingness to work in the UK time zone from 3 pm to midnight.
- Multi-Tasker and a quick learner and implementer.
- On-the feet thinking and not just robotic process implementer.
- Recording client’s feedback on market information (If any).
- Maintaining periodic status reports, activity reports, and calls/ follow-ups reports.
Requirements:
- Work experience as a Telecaller, TeleMarketer, or a similar role in the Sales Department.
- Professional certification in sales and marketing will be an advantage.
- Exceptional oral and written communication skills.
- Strong organizational skills.
- Ability to work in a team or individually as and when required.
- Ability to manage and handle multiple tasks.
- Exceptional attention to detail.
- Ability to tolerate stress and pressure.
Responsibilities
· Handle inquiries and requests from customers and address their needs
· Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
· Meet regularly with other team members to discuss progress and find new ways to improve business
Serve as a brand ambassador for existing and new products, developing tailored sales pitches to each client.
· Coordinate with Customer Support and Marketing to ensure customers satisfaction and appropriately introduce new products as they relate to client needs.
· Generate progress reports for clients and senior leaders within the organization
· Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
Required skills and qualifications
· Internship or professional experience in a sales or customer service role
· Ability to multitask and juggle several responsibilities simultaneously
· Strong written and verbal communication skills
· Excellent organizational skills and attention to detail
Customer Service
Good Communication Skill
System Handling
Customer Queries Handling
Data Entries
Knowledge of MS
Requirements :- Must be Graduated or Post-Graduated.- Should have at least 1 year of proven customer support experience or experience as a Client Service Representative.- Strong phone contact handling skills and active listening.- Familiarity with CRM systems and practices.- Customer orientation and ability to adapt/respond to different types of characters.- Excellent communication and presentation skills.- Ability to multi-task, prioritize, and manage time effectively.
Opportunity
As a customer success manager, your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)
Responsibilities
- Be the single point of contact for all your customers from the time they sign the contract.
- Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering the value promised.
- Understand the customer’s goals, org structure, key challenges, and define their success.
- Work with sales and onboarding team to plan and execute a seamless customer onboarding process, ensuring a smooth ‘go live’.
- Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
- Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value, and renewal timeframe, making sure subscriptions are renewed timely.
- Monitor at-risk customer behavior and carry out activities to retain them.
- Own churn and expansion for all your accounts.
- Identify opportunities for portfolio growth and contact customers for upsells.
- Work towards turning customers into advocates of QDC.
- Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.
What you can expect in the next 12 months
Within 1 month |
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Within 6 months |
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Within 12 months |
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What an ideal candidate looks like
- At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
- Ability to understand a software product and its nuances very well.
- Excellent written and verbal business communication skills.
- Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
- Ready to work during US hours - in future
What are we looking for?
Attitude |
Skills |
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ABOUT COMPANY
StyleCracker is India’s largest personal styling platform. By seamlessly combining data science with human expertise, the Company has reinvented the way Indian’s consume fashion and has democratized personal styling at incredible scale.
Our Core Value Proposition
- Convenient - the boxes are delivered to your doorstep, saving you time and effort.
- Personalised- your box is curated by your own personal stylist based on your preferences.
- Value For Money- we are able to offer our customers considerable value, well over the amount they pay for the box.
Responsibilities and Duties
- Outgoing sales calls (not cold calls) to customers and assisting them with their purchase process and guiding them about how StyleCracker works with our various offerings.
- Tracking daily and monthly reports of the calls and conversions made.
- Training new joinees with pitching and other guidance.
- Visiting StyleCracker events and do on ground sales.
Key Skills
Communications, Telecommunication, Inside Sales
Required Experience and Qualifications
- Excellent communication skills. Proficient in English
- Good Convincing Power
- Event Handling.
- Target Oriented
- Budget: 20 ,000 - 25,000 + incentives
- Job Type: Full-time
Location:
Mumbai, Dadar
- Employee need to attend the calls and help the existing customer with there queries .
- There are no Targets
- No sales
- Inbound Process.
Facility :
- Pick and drop
- Rotational Shifts
- Rotational offs
- Bank Holidays offs