Bengali Speaking Community Manager

Our firm is looking for a driven and dynamic individual to join our marketing team.

If that's you and you succeed in our interview, you will manage our team's presence across LinkedIn, Twitter, and Instagram. Additionally, you will be involved in content marketing activities such as blog writing, e-book creation, and contributing to product marketing content development.

Your work will play a critical role in enhancing content distribution, lead generation, pipeline building, and brand awareness, as well as driving employer branding initiatives through social media and content marketing.

LOOKING FOR PEOPLE FROM SAAS COMPANIES ONLY.

PEOPLE FROM CHENNAI LOCATION ONLY.

What will I be doing?Social Media Management

Develop and execute a comprehensive social media strategy aligned with our brand and business goals.

Manage and curate content for all social media channels, ensuring consistent and engaging messaging.

Monitor social media trends and industry news to capitalize on relevant opportunities.

Content Creation

Generate high-quality written content, including blogs, emails, landing pages, and other marketing collateral.

Collaborate with cross-functional teams to gather insights and create compelling, customer-centric content.

Maintain a content calendar to ensure timely and consistent delivery of content across channels.

Brand Advocacy

Foster community engagement and build brand advocacy through social media interactions.

Work closely with influencers and partners to amplify our firms presence and reach.

Analytics and Reporting

Utilize analytics tools to measure the performance of social media campaigns and content initiatives.

Provide regular reports and insights to track key metrics and inform future strategies.

Cross-functional Collaboration

Collaborate with the marketing, design, and product teams to align content strategies with broader marketing objectives.

Ensure brand consistency across all communication channels.

Qualifications

Proven experience in content creation for B2B SaaS companies.

Strong writing and editing skills, with the ability to craft engaging and persuasive content.

Familiarity with social media analytics tools and the ability to translate data into actionable insights, would be a plus.

Creative mindset with a keen understanding of current industry trends and best practices.

Excellent project management skills with the ability to handle multiple tasks and deadlines.

Good-to-have

Bachelor's degree in Marketing, Communications, or a related field

2-3 years of experience in social media management and content marketing.

Experience in the technology or SaaS industry is a plus.

What's in it for me?

Competitive salary and performance-based incentives.

Opportunity to contribute to a rapidly growing startup and make a significant impact on its success.

A collaborative work environment that values creativity and innovation.

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. 

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. 

RESPONSIBILITIES 

• Handling customer complaints, provide appropriate solutions and alternatives within the time limit. 
• Following up to ensure proper resolution. 
• Adherence to all the SLAs 
• Mediate between clients and the organization. 
• Possessing excellent product knowledge to enhance customer support 
• Promote value through great customer experience. 

REQUIREMENTS 

• A bachelor’s degree in administration or a related field. 
• A minimum of 1-2 years' experience as a customer support executive. 
• Excellent interpersonal and written and oral communication skills. 
• Knowledge of CRM systems. 
• Computer skills. 
• Knowledge of customer success processes. 
• Patient and active listener. 
• Passion for service. 

We are seeking a skilled Full Stack (FSE) Developer with expertise in Java, Spring Boot development to join our dynamic team. In this role, you will be responsible for development of critical banking application across various business domains. You will collaborate closely with cross-functional teams to ensure high-quality solutions are developed, maintained, and continuously improved.

Responsibilities:

Development of business-critical banking applications.

Develop new features for banking applications using FSE technologies.

Ensure code quality through proper testing, reviews, and adherence to coding standards.

Collaborate with design, backend, and other teams to deliver seamless user experiences.

Troubleshoot, debug, and optimize performance issues.

Participate in agile development processes and contribute to continuous improvement initiatives.

Requirements:

Bachelors/Masters degree in computer science, Software Engineering, or a related field.

4 – 6 years of relevant experience in application development.

Solid experience in:

Java, Spring Boot.

APIs / REST.

Kubernetes / OpenShift. 

Azure DevOps.

JMS, Message Queues.

Nice to have knowledge in: 

Quarkus.

Apache Camel.

Soft skills / Personality:

Excellent English communication skills / proactive communication.

Candidate needs to have Self-dependent working style.

Candidate needs to have problem solving skills (Strong analytical skills to identify and solve complex issues).

Candidate needs to show high Adaptability (Flexibility in adjusting to different working environments and practices).

Candidate needs to be quick in Critical thinking (Evaluating information and making informed decisions).

Candidate needs to have Team collaboration (Ability to work collaboratively with a distributed team) character.

Candidate needs to have Cultural awareness ability.

Candidate needs to be Initiative (Proactively seeking solutions and improvements).

Good to have knowledge about Co Banking systems.

Good to have Banking domain knowledge.

Experience in customer facing is an advantage.

Skills & Requirements

Java, Spring Boot, APIs/REST, Kubernetes, OpenShift, Azure DevOps, JMS, Message Queues, Quarkus, Apache Camel, Excellent English communication, Proactive communication, Self-dependent working, Problem-solving, Analytical skills, Adaptability, Critical thinking, Team collaboration, Cultural awareness, Initiative, Co-banking systems knowledge, Banking domain knowledge, Customer-facing experience.

• As the key member of a consultative sales team, you will be focused on developing and closing new business opportunities with assigned accounts
• Develop expertise of the company products to ensure potential customers have the right expectations from our products
• Aggressively drive the development of the sales pipeline by prospecting and performing outbound sales activities such as lead follow-up, sales qualifications, and calling
• Nurture leads through the funnel to close transactions by contacting them on multiple channels - social, email, phone, online demo, in-person meetings
• Attend industry events such as trade shows and conferences to meet new prospects
• Be the voice of the customer to articulate requirements and feedback clearly to other teams such as Marketing, Account Management, and Product

Strategic Partnerships Head - Y Combinator backed Shopify-like platform

About Merito :

Enterprise Minds, with core focus on engineering products, automation and intelligence, partners customers on the trajectory towards increasing outcomes, relevance and growth.

Harnessing the power of Data and the forces that define AI, Machine Learning and Data Science, we believe in institutionalizing go-to-market models and not just explore possibilities.

We believe in a customer-centric ethic without and people-centric paradigm within. With a strong sense of community, ownership, and collaboration our people work in a spirit of co-creation, co-innovation and co-development to engineer next-generation software products with the help of accelerators.

Through Communities we connect and attract talent that shares skills and expertise. Through Innovation Labs and global design studios we deliver creative solutions.
We create vertical isolated pods which has narrow but deep focus. We also create horizontal pods to collaborate and deliver sustainable outcomes.

We follow Agile methodologies to fail fast and deliver scalable and modular solutions. We constantly self-asses and realign to work with each customer in the most impactful manner.

Pre-requisites for the Role

1.Job ID-EMJB0120PS

1. Primary skill:

• Java version 8.0
• Apache Kafka
• Java version 8.0
• SQL
• Good communication skills, proactive and responsible way of working

1. Secondary skill:

 (Good to have)

• Wicket/JSF/Struts/Servlet/JSP experience on any of the web development technology
• SQL Server / Oracle
• JPA/JCA
• Spring (Boot, Cloud, additional feature)
• Micro Services
• Container Orchestration (e.g. Docker)
• Container Management System (e.g. Kubernetes)
• Continuous Integration and Continuous Delivery (e.g. Jenkins)

1. Years of Experience: 5-8 Years
2. Location:(Hybrid Model)
3. Position-2
4. Budget- Max 30 LPA
5. NP- Immediate

Primary Role & Responsibility

As a senior software engineer, your daily work involves technically challenging applications and projects where your code makes a direct contribution to the further development and upkeep of our VI solutions and to its application in projects.

As a software engineer, we expect much more from you than just the ability to design and develop good software. We find it important that you possess an inherent drive to get the best out of yourself every day, that you are inquisitive and that you are not intimidated by situations which require you to branch off from the beaten track. You work together with colleagues in a SCRUM team. In addition, you have regular contact with other software teams, software architects, testers and end users. Good communication skills are therefore extremely important, as well as the ability to think pro-actively and suggest possible improvements. This gives you every opportunity to contribute your personal input and grow and develop within the department.

The often-complex functionality of the software includes business logic, controls for logistical transport, communication with external computer systems, reporting, data analysis and simulation. This functionality is spread across the various components of the VIBES suite. You design, program and test the software based on a design concept and a set of requirements. In some cases, you must personally formulate these requirements together with the (end) users and / or internal stakeholders. Learn more about the VI products.

Desired Profile & Experience: Knowledge of Kafka and experience with Java

Job Description:

• Educational Qualification:

• E., B. Tech, BSc. Tech, MCA, or an equivalent degree

• Essential:

• Strong Knowledge of Core Java & Advanced Java.
• In-depth knowledge of Spring MVC framework, Spring Security framework, Tag libraries, Hibernate framework, Spring Boot, Micro services, etc.
• Should have the knowledge and experience in REST API, JSON, XML.
• Knowledge of frontend technology - Angular/React, JSP, HTML, CSS.
• Should have thorough Knowledge of any Two of the RDBMS, i.e., Oracle, MSSQL, PostgreSQL, IBM DB2, etc.
• Should have understanding of NoSQL Databases such as MongoDB.
• Databases Designing and implementing in accordance to end-users information needs and views.
• Hands on database triggers, function and procedures.
• Strong knowledge of Web based applications.
• Should have know-how of 3-tier architecture.
• Should have understanding of HTTP/s (SSL).
• Should have Hands on experience of Microsoft OS, Linux OS, etc.
• Should have used SVN, Bug tracking and Test case repository tools.
• Knowledge / exposure to Secured Coding Practices keeping the requirements to avoid OWASP top 10 vulnerabilities in Application.  Ability to understand and fix such vulnerabilities.  This would be an added advantage.
• Knowledge of Software Effort estimation
• Inclination towards Documentation (Very Important)
• Should have at least 2 years’ experience as a full stack developer.

• Ideal candidate should have 4-7 years of hands-on product design experience with mobile and web products, and proven leadership and team-building skills.
•  An outstanding portfolio that showcases your foundation in ideation, visual design, interaction and delivery
• Ability to understand and analyze user needs and conduct frequent, iterative usability testing in parallel with development. 
• Highly proficient with designing & prototyping tools like Sketch, Zeplin, Balsamiq, llustrator / Photoshop. 
• Deep understanding of design methodologies, principles and visual design.
• Someone with a MDes from any premium design colleges with 4-5 years of experience or a Bachelor with minimum 5 years of experience
• Strong in visual UI skills and have basic knowledge of UX.
• Good Communication skills
• People Management skills
• Ability to work nimbly across multiple projects, with fast-paced, iterative product development cycles