Bengali Speaking Community Manager

RESPONSIBILITIES:-

 candidate must have good English communication skills. 

 have good knowledge in basic computer and Microsoft excel. 

 good knowledge in LinkedIn, google and other social media tools. 

We are looking for a technically savvy customer success manager who possesses a strong drive for results. The duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding clients, and minimizing churn. You should also be able to handle customer complaints and requests. 

Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers and maximize value. 

Customer Success Manager Responsibilities: 

• Develop and manage client relationships. 

• Develop and manage relationships with the project team/internal team. 
• Analyze customer data to improve customer experience. 
• Act as a liaison between the customer and the delivery team  
• Identify, troubleshoot and proactively solve customer problems  
• Create positive relationships with customers to turn them into brand advocates  

• Responsible for growing customer accounts by identifying new opportunities in existing accounts.  
• Meet with customers on a regular basis  
• Manage billing disputes and upgrade/downgrade requests  
• Provide feedback to the Delivery team on how customers challenges  
• Ensure all contractual obligations are kept up to date, including payment terms. 

• Minimize customer churn. 

Customer Success Manager Requirements: 

• Highly organized and able to multi-task. 
• Self-driven and proactive nature. 

• Excellent communication and interpersonal skills. 
• Demonstrate leadership qualities. 
• Ability to identify and manage risks 
• Deep understanding of technology 
• Knowledge of customer success processes. 

• Experience in document creation. 
• Patient and active listener. 
• Passion for service. 

***Urgent Requirement ***

Job Role : Technical Support (Chat support)

Qualification : 12th Pass and above ( No B-tech and BE )

Experience : 0 to 3 Years

Location : Gachibowli, Hyderabad

Shifts : 24/7 Shifts ( Rotational shifts)

Working Days : 5 days & Rotational week offs

Training Period : 30 Days

Cab Facility : 1 Way

Radius : 15 kms Radius

Rounds Of Interview :

1) HR screening

2) Live Chat session

3) Kahoot Test : Technical, English Questions and Typing test (90% accuracy,30 WPM)

4) Operational Manager.

Hello,

Greetings for the day !!!

We are hiring "Customer Support L1" for one of the international MNC specialized into Hardware & Networking based @ Mumbai!!!

Position: Customer Support L1

Employment Mode: Contract to hire (Full time opportunity)

Work Mode: Work from office

Shift: 24*7 Rotational Shift

Location: 

Mumbai - Andheri

Behavioural Scientist

Cubera is a data company revolutionizing big data analytics and Adtech through data share value principles wherein the users entrust their data to us. We refine the art of understanding, processing, extracting, and evaluating the data that is entrusted to us. We are a gateway for brands to increase their lead efficiency as the world moves towards web3.

What You'll Do:

• Work with Data Scientists to evolve patterns of Human behavioural traits and participate in Profile Building.
• Contribute to the Visual, Textual, Audio and other forms of Inquiry to determine the behavioural traits and develop various personas.
• Apply Human psychological theories to practice
• Help Develop psychographic inquiry based system to understand the users.
• To Develop Marketing Psychology patterns to gage buyer behaviour by banking on
• cognitive biases.
• To Develop CPM or HEM approaches appropriately to assist the marketing, sales and
• data science team.
• Impeccable grasp of the English language, including idioms and current trends in slang and expressions

What are we looking for (Competencies) :

• Should be a graduate in Psychology, Journalism/ Mass communication
• Should be aware about new age technologies
• Should know about New age user economy
• Impeccable grasp of the English language, including idioms and current trends in slang and expressions
• Should be able to clearly express views and articulate
• Clear understanding of psychographic tests
• Should have done survey frameworks

Benefits:

• Competitive Salary Packages and benefits
• Collaborative, lively and an upbeat work environment with young professionals

Job Category: Data Science

Job Type: Full Time

Job Location: Bangalore/Chennai

Malayalam and Hindi-speaking Customer support executives

Good in English communication

freshers also welcome

Outbound call center exp preferred

work location - Chennai - In-office work

Responsibility

• Manage largeamounts of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Requirements

• Must be Graduated or Post-Graduated.
• Should have at least 1 year of proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.