Customer Support executive

Job Description for QA Engineer:

• 6-10 years of experience in ETL Testing, Snowflake, DWH Concepts.
• Strong SQL knowledge & debugging skills are a must.
• Experience on Azure and Snowflake Testing is plus
• Experience with Qlik Replicate and Compose tools (Change Data Capture) tools is considered a plus
• Strong Data warehousing Concepts, ETL tools like Talend Cloud Data Integration, Pentaho/Kettle tool
• Experience in JIRA, Xray defect management toolis good to have.
• Exposure to the financial domain knowledge is considered a plus
• Testing the data-readiness (data quality) address code or data issues
• Demonstrated ability to rationalize problems and use judgment and innovation to define clear and concise solutions
• Demonstrate strong collaborative experience across regions (APAC, EMEA and NA) to effectively and efficiently identify root cause of code/data issues and come up with a permanent solution
• Prior experience with State Street and Charles River Development (CRD) considered a plus
• Experience in tools such as PowerPoint, Excel, SQL
• Exposure to Third party data providers such as Bloomberg, Reuters, MSCI and other Rating agencies is a plus

Key Attributes include:

• Team player with professional and positive approach
• Creative, innovative and able to think outside of the box
• Strong attention to detail during root cause analysis and defect issue resolution
• Self-motivated & self-sufficient
• Effective communicator both written and verbal
• Brings a high level of energy with enthusiasm to generate excitement and motivate the team
• Able to work under pressure with tight deadlines and/or multiple projects
• Experience in negotiation and conflict resolution

Responsibilities:

•   Collaborate with the development team to design and implement new features for our iOS applications using Swift.
•   Write clean, maintainable, and efficient code under the guidance of senior developers.
•   Assist in translating UI/UX designs into high-quality code.
•   Participate in debugging and troubleshooting to identify and fix bugs.
•   Write unit and UI tests to ensure code quality and robustness.
•   Contribute to code reviews to learn from and share knowledge with the team.
•   Stay up-to-date with the latest iOS development trends, tools, and best practices.
•   Work with version control systems like Git.
•   Communicate effectively with team members regarding progress, challenges, and ideas.

Required Qualifications:

•   Basic understanding of Swift programming language concepts.
•   Familiarity with the iOS SDK (UIKit and/or SwiftUI).
•   Experience with Xcode IDE.
•   Fundamental understanding of mobile development concepts (e.g., view life cycles, memory management, networking).
•   Basic knowledge of version control using Git.
•   Strong problem-solving skills and attention to detail.
•   Excellent communication and teamwork skills.
•   A strong desire to learn, grow, and take on new challenges in iOS development.
•   Bachelor's degree in Computer Science, Engineering, or a related field, OR equivalent practical experience demonstrated through projects or portfolio.

Preferred Qualifications (Nice-to-Haves):

•   Familiarity with RESTful APIs and JSON to connect iOS applications to back-end services.
•   Understanding of common architectural patterns (e.g., MVC, MVVM, VIPER).
•   Experience with dependency managers (e.g., CocoaPods, Swift Package Manager).
•   Exposure to Agile/Scrum development methodologies.
•   Personal projects or contributions to open-source projects (please provide links if available, e.g., GitHub profile).
•   Basic understanding of automated testing frameworks (e.g., XCTest).

Hardly are we searching for professionals with experience in the travel and tourism industry alone.

Responsibilities:

• Respond promptly and professionally to client inquiries via phone, email, or live chat.
• Handle a high volume of incoming emails and prioritize them based on urgency and importance.
• Provide accurate and timely information to clients, resolving their issues and addressing their concerns effectively.
• Demonstrate leadership qualities by assisting junior team members, providing guidance, and fostering a positive work environment.
• Manage backend processes related to customer support, ensuring smooth operations and timely resolution of issues.
• Collaborate with other departments, such as Sales and services Development, to address client needs and improve overall customer satisfaction.
• Proactively identify opportunities for process improvement and implement solutions to enhance the efficiency of the support team.
• Maintain a high level of activity and engagement, ensuring that all client inquiries are handled promptly and efficiently.

Create and optimize ad campaigns and paid search landing pages. Analyze and optimize ad campaigns to increase return on investment (ROI) Use Google Ads to drive a variety of online marketing campaigns. Analyze and optimize pay-per-click (PPC) campaigns to increase ROI. Think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business.

Work strategically - carrying out necessary planning in order to implement operational changes.

Have a good understanding of Google & meta ads, and also they be able to advise others about them.

You will be responsible for overseeing full-stack development as well as the R&D around creating various, unique, and bespoke solutions.

You should be able to quickly understand and support initiatives that will contribute to the goals and success of operations. You would also be working with various departments to coordinate and develop digital solutions for bespoke in-house software.

RESPONSIBILITIES

• Work with development teams and product manager to implement software solutions.

• Developing front end and back end website Architecture.

• Build user interactions on web pages.

• Develop and manage databases for functionalities.

• Designing and developing effective APIs.

• Test Software to ensure the responsiveness and efficiency of applications.

• Meeting both technical and consumer/client needs.

• Write technical documentation.

• Troubleshoot, debug, and review the code.

We are looking for an Android developer responsible for the development and maintenance of applications aimed at a vast number of diverse Android devices. Your primary focus will be the development of Android applications and their integration with back-end services. You will be working along-side other engineers and developers working on different layers of the infrastructure. Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.

* Translate designs and wireframes into high quality code.

* Design, build, and maintain high performance, reusable, and reliable Java code.

* Ensure the best possible performance, quality, and responsiveness of the application

* Identify and correct bottlenecks and fix bugs.

* Help maintain code quality, organization, and automatization

- Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes

- Familiarity with RESTful APIs to connect Android applications to back-end services

- Strong knowledge of Android UI design principles, patterns, and best practices

- Experience with offline storage, threading, and performance tuning

- Ability to design applications around natural user interfaces, such as “touch”

- Familiarity with the use of additional sensors, such as gyroscopes and accelerometers

- Knowledge of the open-source Android ecosystem and the libraries available for common tasks

- Ability to understand business requirements and translate them into technical requirements

- Familiarity with cloud message APIs and push notifications

- A knack for benchmarking and optimization

- Understanding of Google’s Android design principles and interface guidelines

- Proficient understanding of code versioning tools, such as Git

- Familiarity with continuous integration

• Responsible for development of new highly-responsive, web-based user interface
• Construct visualizations that are able to depict vast amounts of data
• Work and collaborate with the rest of the engineering team
• Work with product team and graphic designers
• Learn and understand user interactions
• Develop a flexible and well-structured front-end architecture, along with the APIs to support it

Title / Designation          : Assocaite/ Sr. Associate - Client Acquisition     ​ 

Department                       : NSD - FSA

Location                               : Mumbai                           

Position Summary:

We are hiring sales professionals who would be deputed with IndiaMART. The focus will be on face to face sales presentations to provide IndiaMART’s clients an opportunity to know how IndiaMART can add value to their respective business.

This position allows you to build new clients for IndiaMART. Sales professionals should be passionate to deliver top results, all the while maintaining integrity. Position holder will be an individual contributor, responsible to drive sales activities within assigned region.

Job Summary:

• To generate leads & identify decision makers within targeted leads and initiate the sales process
• To penetrate all targeted accounts and originate sales opportunities for the IndiaMART’s products and services
• To set up and deliver sales presentations, product/service demonstrations on daily basis
• To ensure systematic follow-up with the client organizations to take the sales pitch to time-bound closure
• To be an interface between the customer and IndiaMART’s internal support teams to ensure that the customer receives the best possible service
• Ensure adherence to sales processes and requirements 
• Achievement of monthly, quarterly & yearly business targets

Knowledge:

• Knowledge and application of sales techniques such as: Rapport building, building value in the product, and closing the sale.

Skills:

• Quick thinking and problem solving skills  
• Able to work independently and as a team player
• Excellent verbal communication skills
• Excellent active listening skills

Attitude & Behavior:

• Positive and enthusiastic attitude
• Handles Rejection well
• Customer focus and result oriented approach

Qualification and Experience:

• Graduates with minimum 6 months experience
• Post Graduate Freshers may also apply
• Should possess field sales experience in Internet, Media, Telecom, Banking or Insurance Industry

• Experience in functionally and technically leading teams while contributing hands-on on design and code.
• Solid hands-on experience in software development covering Angular 4 to Angular 8 version
• Solid understanding of Node js
• Solid understanding of Jasmine , Karma , protractor
• Solid understanding of agile development model and strong communication, collaboration skills