Customer Support executive

Position: Telecaller

Location: Gurgaon

Experience: 1-6 year in international calling

salary: Negotiable

industry: Hospitality/ event

canidate must have excellent English speaking.

should have experience in Iternational calling

mail updates resume with current salay-

email: etalenthire[at]gmail[dot]com

satish: 8851O 18162

Job Overview:

A Desktop Support Engineer is responsible for providing technical assistance to users, troubleshooting hardware and software issues, and ensuring the smooth operation of computer systems. They install, maintain, and support IT infrastructure, including desktops, laptops, printers, and network devices.

Key Responsibilities:

• Technical Support: Provide first-level support for hardware, software, and network issues.
• Installation & Configuration: Install, configure, and maintain desktops, laptops, operating systems, and applications.
• Troubleshooting: Diagnose and resolve system errors, application failures, and connectivity issues.
• Network Support: Assist with basic networking issues such as internet connectivity, VPN setup, and LAN/Wi-Fi troubleshooting.
• Security & Updates: Ensure system security by updating antivirus software, installing patches, and following IT security protocols.
• User Assistance: Provide guidance and training to end users on IT best practices.
• Peripheral Support: Manage printers, scanners, and other office peripherals.
• Documentation: Maintain records of IT assets, support requests, and resolutions.

Required Skills & Qualifications:

• Education: Diploma/Bachelor’s degree in IT, Computer Science, or a related field.
• Technical Knowledge: Experience with Windows, macOS, Linux, Microsoft Office, and remote desktop tools.
• Networking Basics: Understanding of LAN, WAN, IP addressing, and DNS.
• Problem-Solving: Strong troubleshooting and analytical skills.
• Communication Skills: Ability to interact with non-technical users and explain solutions clearly.
• Certifications (Preferred): A+, N+, MCSA, CCNA, or other relevant IT certifications.

Work Environment:

• On-site or remote support depending on company policies.
• May require flexible hours or on-call support for urgent issues.

Inside Sales Lead

The Inside Sales head will lead a team of regional inside sales manages/reps and will be responsible for meeting revenue targets in the regions.

Key responsibilities

• Manage the regional inside sales team and deliverables
• Set and track sales targets for your team aligned to the overall Qualified targets in the region and across the globe
• Set the pace for outbound efforts to ensure faster delivery of qualified leads as well as efficient conversions
• Track quality of conversations, lead quality and other metrics to ensure adherence to standards that will lead to attainment of sales goals every quarter
• Mentor and train the team as required to Improve conversions 
• Work closely with marketing, sales and other teams
• Sign up for and deliver a certain number of qualified opportunities every quarter
• Consistently work towards improving team productivity and efficiency

Mandatory requirements (Please read these carefully before applying)

• Prior experience in leading inside sales teams at least for over 800 days or more
• B2B experience especially in pitching a complex tech product to diverse audiences and managing teams that do so
• Proven capability in delivering qualified sales opportunities and meeting sales targets globally

Sr. PHP Developer

Position: Senior Laravel Developer

Key Responsibilities:

·        Develop and create websites, applications, and systems

·        Participate on the Development and Testing Phase of the Projects

·        Participate as a member of the Scrum team

·        Maintain and enhance existing Projects

·        Deliver quality output on all Projects

·        Showcase your analytical and problem-solving ability.

·        Guide and Mentor other developers

·        Be updated on the latest technologies

Requirements:

· More than 4-8 years’ experience in PHP

· Must have minimum 4 years work experience in Laravel framework

· Knowledge and experience in: MySQL, JQuery, Bootstrap, HTML,CSS

· Knowledge on Coding Standards, Design Patterns, and Best Practices

· Has experience and understanding on Agile Software Development.

· Ability to prioritize and handle multiple tasks and projects concurrently.

· Able to mentor, collaborate and guide other team members

· Team Player, Proactive and Accountable

• Leading a team, Collaborate with team to deploy and continuously improve our solutions
• Developing new user-facing features using React.js.
• Building reusable components and front-end libraries for future use.
• Translating designs and wireframes into high quality and pixel perfect code.
• Optimising components for maximum performance across a vast array of web-capable devices and browsers.
• And everything that a coder does.

• Strong proficiency in JavaScript, including DOM manipulation and theJavaScript object model.
• Thorough understanding of React.js and Redux its core principles.
• Familiarity with newer specifications of ECMA Script is a plus.
• Familiarity with RESTful APIs.Knowledge of modern authorisation mechanisms, such as JSON Web Token.
• Familiarity with modern front-end build pipelines and tools.
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements.
• Lead a product (would be a plus)
• Have managed a team before

Primary Responsibilities:

• Principal Engineers  are responsible for driving Technology and Engineering Best Practices in their respective teams.
• They should demonstrate a high level of ownership and accountability for their product and software systems.
• They are expected to go above and beyond their role by contributing in tools, processes and practices which bring operational efficiency and are aligned with business goals.
• They are expected to actively participate in development along with team members and create systems and modules which represent a working model of engineering best practices.
• They are expected to participate in code reviews, design reviews, architecture discussions.
• They are responsible for the Engineering metrics/health of their systems including strong alerting and monitoring mechanisms.
• They are expected to lead the adoption of best practices around coding, designing, performance of systems in a team.

Experience or Skills Required:

• B.Tech or Advanced degree in Computer Science with 6-12 years of industry experience in product based companies.
• Proficiency with Basic libraries for machine learning such as scikit-learn and pandas
• Experience in building solutions based on Linear Regression, Logistic Regression, K Nearest neighbor, SVM, Random Forest, Decision Trees.
• Strong experience with at least one of programming languages: Python, Java, Vertx, Golang
• Strong experience in building Server side reusable components based on Microservices or Distributed Architecture.
• Solid coding skills with ability to lead teams in identifying clearing tech debts for large scale code base.
• Good understanding & experience in improving performance of scalable and real time responsive applications.
• Excellent Problem Solving skills and an aptitude to approach problems from first principles and build solutions for those.
• Must have excellent communication (verbal & written), interpersonal, leadership, and problem solving skills.
• Must be able to work independently and enjoy working at a fast paced start-up environment
• Excellent Mentoring skills. Be the technical mentor to your team.
• Must be comfortable working in fuzzy environments where boundaries are not clearly defined.

What we're looking for

Energetic product & design skilled individuals who love building and shipping high-quality products.

Someone who is ready to work in a new organization and help set up a design-driven culture.

Responsibilities

Product design ideation, planning, prioritization & designing at all levels of fidelity
Take part in User research, create detailed user journeys and take appropriate design decisions backed by user behavior and data
Work closely with cross-disciplinary teams including Product, Engineering, Marketing, and various Business teams to deliver delightful customer experiences
Help build a design system & framework that fits the organization's brand
Ensure engineers are able to translate your designs into living products

What you would need to have

1-3 years of experience designing & shipping products
Examples of your work in the form of a case study
Expert knowledge of industry-standard product design tools (ideally Figma )

Bonus points for

Visual design specialty like 3D illustrations
Ability to do motion design beyond basic micro-interactions
Past experience shipping tech products

Position: Frontend Engineer / MEAN Stack Developer

Location: Bangalore

Experience: 2.5 to 4 years, preferably in an agile environment

Strong Knowledge MongoDB, Express.js, AngularJS, Node.js
Strong Knowledge on User Interface and User Experience Design
Good Knowledge on Deployment Process (Nginix, Docker, AWS, Digital Ocean)
Basic Knowledge other stacks like ReactJS, View.js