Customer Support executive

Junior System Administrator (Remote)

Location: Remote (India)

Job Type: Full-Time

Experience: 6 Months – 1.5 Year

Salary: Up to ₹10,000/month

Working Days: Monday–Friday (5 Days)

Shift: 12:00 PM – 9:00 PM (IST)

Joining: Immediate Joiners Preferred

Key Responsibilities

• Manage and maintain Linux and Windows Server environments.
• Monitor servers, troubleshoot system and network issues.
• Perform system updates, backups, and user management.
• Support cloud infrastructure and ensure system security.

Required Skills

• Operating Systems: Linux, Windows Server.
• Application Servers: Apache, Samba, NFS, FTP, iSCSI, SMTP, MariaDB, SSH, HTTP.
• Security: Firewall, SELinux.
• Cloud: AWS (EC2, S3, IAM, VPC, Route 53, EBS, EFS, RDS, CloudWatch, Lambda, SNS, SQS).
• Virtualization: VMware.
• Scripting: Bash, Python.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).
• Strong troubleshooting and communication skills.

Immediate joiners preferred.

About the role:

· Monitor relationships with existing customers through CRM systems

· Ensure the CRM system provides an effective sales funnel

· Develop and implement marketing techniques that will drive new customers

· Plan and manage Welcome Email, calls, escalations, handover/possession etc

· Suggest new methods to address customers’ needs

· Track marketing metrics and trends, like conversion rates

· Assist with organizing promotional events to reach prospective customers

Qualifications:

· Technical expertise with CRM and analytical systems

· Strong communication skills along with a customer-oriented attitude

· Graduate, MBA or PG in relevant field with 2-5 years of experience

Job Types: Full-time, Regular / Permanent

Experience: 1+ yrs

Location: WFO company’s location i.e. Dehradun, Uttarakhand

Monday to Friday

Salary: ₹10,000.00 - ₹15,000.00 per month

Roles and Responsibilities:

Designing engaging and responsive landing page

Experience with HTML, CSS, JQuery, Javascript,Figma,Zeplin, Photoshop

Integrating client CMS programs and data feeds into websites

Excellent communication and Client interaction

Optimizing sites for maximum speed and scalability

Employing industry and design best practice through website build process

Conducting website testing

Liaising with back-end developers to ensure web and app logic is properly integrated

Ensuring website function and stability across devices i.e. desktop, mobile, tablet

Working with marketing and research teams to incorporate brand elements and relevant market research findings into website

Providing internal support and external customer service throughout the build and launch process of the website

As a Software QA +  Support engineer , you will be responsible for the test planning as well as writing and executing functional and non-functional test cases for sprints and releases. You will be a part of an Agile development team and would have full access to the complete development life cycle including opportunity to shape requirements. You will also be responsible to work with customers to help debug issues. We are looking for a relevant experience of about 5 years.

Requirements

• Strong knowledge of QA methodology and tools. Ability to translate use cases and/or technical specifications into test cases.
• Experience working directly with customers and/or clients to debug issues or provide resolutions
• Ensures creation of test data to support test case execution and supports creation and maintenance of libraries of reusable test data sets.
• Reviews requirements specifications for testability and verifying/ensuring traceability of testing to requirements and vice versa
• Possess a detailed understanding of the requirements elicitation, analysis, and specification process including user requirement specifications and functional specifications for larger, complex applications.
• Experience working with project management tools like Azure DevOps or JIRA is preferred.
• Good Verbal and Written communication skills to communicate quality cross-functionally and with customers in formal and informal settings.

OnScreen was started to chart a better path for Enterprises facing countless barriers to adoption and efficiency. Our Founders, Directors, and Investors have extensive experience dealing with these problems and are passionate about building and providing a solution that alleviates these chronic pain points.

To know more about OnScreen, please visit https://www.onscreen.us/

We are looking for lifelong learners who are not afraid to experiment and want to be an integral part of the team. If this sounds like a place where you would want to work, please apply. 

Desired Candidate Profile