Customer Support executive

⌛️ Where will you spend your time?

• Early-stage AI SaaS product with the potential to disrupt the Product Analytics space
• Relentlessly improving performance, scalability, and maintainability on top of being responsible for entire products
• Owning the design process, implementation, and verification of framework components leveraging standard software engineering methodologies
• Translating functional and technical requirements into detailed architecture and design.

🤝 What makes you a good fit?

• 0-2 years of experience in product development, architecture, data structures, algorithms and design.
• Experience with API integrations, database design, and backend frameworks on NodeJS and/or Python
• Experienced with an agile team environment and you prefer being a self-starter.

👀 What process do we follow?

• The whole process is designed so that it can wrap within 2 weeks
• Application: We will keep it simple. You can apply directly through this link. All we ask for is a Resume and a couple of lines around the motivation for the position you are applying for. Additional Portfolio links such as Github, Medium or a Personal website are welcome but not mandatory.
• Screening: We will screen your profile and get back with a decision within 72 working hours.
• Interviews: We will have 3 rounds of technical interviews and 2 rounds of cultural fitment interviews.
• Offer Rollout: If all looks well, we will pop a bottle of champagne.

❤️ Well Being, compensation and how we behave when no one is watching?

We care about your well-being. Along with excellent health insurance, we offer flexibility to work how you want to. We push for physical well-being and in addition to internal health sessions, you get a complimentary annual gym membership.

We assign dedicated work hours exclusively to learning & development initiatives. We respect your weekends and in terms of work hours, we believe in deliverables over anything else. We regularly host team-building sessions, off-sites and encourage discussions around mental well-being and physical well-being over everything else. Most importantly, when our chips are down, we behave the way a family would.

We admire talent and believe in rewarding people for their input. We understand that compensation is an important factor. Our compensation will be respectful to your situation, and the whole process will be transparent from the very minute we speak to you.

Most of us have grown up in a meritocratic culture where actions speak louder. We grew up saying yes to a lot of things outside of our comfort zone and we want to maintain the same without any compromise. When actions speak, we love to celebrate and amplify bold moves. We don’t have answers to a lot of questions and when we falter, we will acknowledge our missteps. There are no closed doors in the way we work. At the end of the day, we are human beings and we will ensure that you can proudly call Crunchit your home.

🍰 What gives you brownie points?

You demonstrate learnability. The founders have spent their years building things mostly independently and at times relying on the collective hive mind of peers. If you are willing to learn and dare to say yes to things that lie out of your comfort zone, you’ll love the growth and transformation.

🏡 Where will you work from?

We are operating out of Central Indiranagar, Bangalore. We are firm believers in "when we sit together on a table, we move mountains". So you will be required to come to our office [WFO], which we have designed with a lot of love and affection :)

As a Tech Lead I (Backend) at Gocomet, you will be pivotal in driving backend development initiatives. Your role will involve leading the design and implementation of robust backend systems, ensuring high performance and responsiveness to requests from the front-end.

You will work closely with other team leads and departments to define and meet the technical and business requirements.

Roles and Responsibilities:

• Backend vision & ownership: Architect and implement scalable and efficient backend solutions, contributing significantly to the design and overall architecture, keeping in mind a long term vision of the product & scale.
• Optimize Performance: Focus on optimizing the application for maximum speed and scalability, including database optimization, effective caching strategies, improving code health, code design & refactoring, etc.
• Technical Innovation: Suggest innovative solutions wherever required for problems related to new product requirements & scale related issues. Stay abreast of emerging backend technologies and trends, advocating and leading the adoption of technologies that will give a competitive edge to our products.
• Mentor and Guide: Provide mentorship and guidance to backend development team members, ensuring the dissemination of best practices and efficient use of technology stacks. Take ownership of hiring & building a high quality backend team.
• Quality Assurance: Uphold high standards in code quality, including rigorous code review processes, and ensure adherence to industry best practices in backend development.

Experience & Skills:

• Backend Expertise: 4-6 years of experience in backend development, with a deep understanding of server-side logic, architecture design & handling scalability issues.
• Cloud & DevOps exposure: Experience with Cloud (GCP or AWS) with a deep understanding of different services, resources utilisations, CI/CD pipelines, Observability tools (Sentry, New Relic / Datadog, etc.) and an ability to debug infra related issues.
• Strong Technical Skills: Strong expertise in a Backend development framework (preferably Ruby on Rails but not mandatory), SQL & NoSQL database technologies.

(like Postgresql and MongoDB), Caching (Redis), Async job frameworks (like Sidekiq), etc.

• Problem-Solving Ability: Strong analytical and problem-solving skills, research ability with a proven track record of delivering high-quality software solutions.
• Leadership Skills: Demonstrated experience in mentoring backend development teams and taking complete tech ownership.
• Communication Skills: Excellent verbal and written communication skills, with the ability to clearly articulate technical challenges and solutions to both technical and non-technical team members.
• Continuous Learning: A commitment to continuous learning and staying current with the latest backend development trends and technologies.

Benefits:

• Collaborative and innovative work environment.
• Dynamic & high-performing team that thrives in a fast-paced environment.
• Opportunities for professional growth and development.
• Cutting-edge technology stack and tools.
• Make a significant impact on our products and the user experience.
• Join a team of passionate, creative, and driven individuals.
• 5 Days working.
• Flexible Working Hours.
• Experience good work culture with regular fun activities.
• Health medical insurance coverage with Family, etc.

Job Location: Bangalore

Why Gocomet?

GoComet is a dynamic SaaS start-up that provides AI-powered transportation visibility solutions to revolutionize the trillion-dollar logistics sector. At GoComet, we are revolutionizing the logistics sector one day at a time, and every team member is committed to making it a reality.

We're seeking individuals who embody our core values, character, and attitude. While we recognize that skills can be developed with the right mindset and learnability, we prioritize those who share our philosophy. Our recruitment processes reflect this belief.

Look no further if you're looking for a diverse, talented, and vibrant workplace that recognizes and rewards hard work. We're ambitious, fast-paced, and unafraid to experiment, fail, learn, and ultimately succeed. This is us! Join our team if you share our culture and values.

We're an equal-opportunity employer. We welcome qualified applicants from all races, colors, religions, sexes, nationalities, sexual orientations, gender identities, and abilities.

We are hiring for multiple positions.

For any queries, feel free to write to Know more about us:

https://www.youtube.com/watch?v=YxGt9ZCkaA8 https://youtu.be/jv9cAsgenSE https://www.youtube.com/watch?v=Er0dHqxaaXc https://youtu.be/0ql1eCVhiWA

About Company

Long-term accommodation booking platform for students (think booking.com for student housing). They help 80M students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, non-standardized and cumbersome paperwork, and broken payment process. We are the leading student housing platform globally, with 1M+ student housing units listed in 6 countries and across 80 cities. We are growing rapidly and targeting $400M in annual gross bookings value by 2022. If you are passionate about making international mobility and living, seamless and accessible, then - Join us in building the future of student housing!

About the role:

HRBP should live our Values and be a champion for our culture and play a critical role in building and sustaining a positive, engaging work environment, Challenge current practices, and think outside the box to generate creative ways to scale Employee relations and HR programs and develop innovative ER solutions that meet timelines and deliverables, raise the bar and exceed the stakeholder's expectations. Lead and partner projects to develop and implement employment policies and processes, scale up and sync new hire onboarding, employee relations, succession planning, recognition, and engagement.

Key Responsibilities:

-Lead & execute a best-in-class new hire onboarding program by partnering with business leaders and HR partners to deliver a positive and effective new hire experience.

- Counsel Business Leaders regarding company policies, procedures, and workplace issues. Provide coaching and resolution regarding all employee relations issues.

- Organize skip-level meetings and empathetically address employee grievances.

- Works closely with Business Leaders on internal performance evaluation programs like Capability Development Program, Performance improvement plan, one on one performance discussions, and FGDs.

- Design, Plan, coordinate & execute Monthly, Quarterly & Annual engagement programs by utilizing the budgets effectively, building a culture of caring, sharing, and celebrating with handholding and sailing to go beyond the target.

- Take initiatives and plan HR interventions to strategize retention, control attrition, and effective manpower utilization through rewards recognition, succession planning, and benchmarking.

- Maintain effective channels of information inflow to feel what is on the employee's nerves and proactively take corrective preventive actions and address employee grievances with a high sense of urgency.

- Establish the best implementable HR practices based on facts and figures for employee success.

- Introduce effective organizational culture-linked Retention Programs. - Coach and mentor employees and promote a culture of knowledge sharing.

Requirements:

- At least three (3) years as an HR Business Partner/Engagement Partner in a start-up and 4-8 years of overall HR or related work experience.

- Advanced knowledge and skills in multiple HR functions including Performance & management, Compensation & benefits, employee relations, and talent management.

- Excellent interpersonal and customer service skills.

- Strong problem-solving and critical-thinking acumen with an ability to make timely, effective, ethics-based decisions.

- Exceptional influencing, communication, and stakeholder management skills.

- Must be humble, results-oriented, collaborative, and have a sense of humor and a strong EQ.

- Strong acumen with the ability to influence employees and managers at all levels and hands-on expertise in implementing multiple employee engagement initiatives

- People & Culture Manager simultaneously. - Hands-on with creating promotional material for employer branding internal-external communication.

- Ability to create confidence among employees to reach you for their grievances.

- Ability to access and identify the root cause for grievance and enable them to overcome the grievance and create a Happy Culture.

- Strong experience in understanding the requirements of employees in the Product Software Industry.

- Good communication (Verbal and Written) and interpersonal skills.

- An eye for detail, results-driven and takes the accountability to meet expectations.

• Develop, record and maintain cutting edge web-based PHP applications on portal plus premium service platforms
• Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team
• Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications
• Prepare and maintain all applications utilizing standard development tools
• Utilize backend data services and contribute to increase existing data services API
• Lead the entire web application development life cycle right from concept stage to delivery and post launch support
• Convey effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues
• Document the development process, architecture, and standard components
• Coordinate with co-developers and keeps project manager well informed of the status of development effort and serves as liaison between development staff and project manager
• Keep abreast of new trends and best practices in web development

• Responsible for the successful technical delivery of code and design documents
• Responsible to evaluate and review design frameworks and methodologies.
• Responsible for organizing, documenting, and review work items scope from a technical point of view.
• Responsible for scoping, designing, development, reviews, and complete delivery from the technical end.
• Review and validate estimates for complex projects to ensure correct sizing of work.
• Participates in POCs, validates the complex technical solution, performs estimates and collateral consolidation.
• Lead and coach a team of junior developers

Requirement

• Strong experience in the development of microservices-based applications using JEE technologies Spring Boot, and Spring MVC, JPA, and Hibernate.
• Experience in handling integration with multiple legacy systems by creating/consuming services in SOAP/REST/MQ, Apache Camel integration framework.
• Strong experience in developing web applications using single-page architecture and a responsive design using Angular, Bootstrap, and building hybrid mobile applications
• Understanding of front-end technologies, such as HTML5, and CSS3
• Containerizing applications using Docker/Kubernetes
• Setting up CI/CD pipelines using GIT, Jenkins, SonarQube is a plus
• Setting up applications for log monitoring using ELK stack and performance monitoring using Prometheus and Grafana is a plus
• Ensure quality and timeliness of implementation of activities related to design, build and implementation of work product; participate in activities related to requirements elicitation, validation of architecture, creation, and review of design; provide pseudo code to the team; assign and review tasks for work product implementation with the objective of ensuring the highest levels of service offerings in own technology domain
• Performs high and low-level design provides pseudo-codes, implements the prototype, and does design reviews in order to deliver design documents as per customer requirements
• Provides inputs for an overall implementation plan, lead deployment of applications, infrastructure, and post-production support activities
• Interface with customer for issue resolution, provide status updates, Build customer confidence in team`s ability to deliver in order to support high customer satisfaction
• Understand client-side business requirements and provide value-led solutions. Should have strong and clear verbal and written communication skills including addressing escalations, presenting status in management meetings. Excellent client interfacing skills, mentoring skills
• Experienced in developing microservices/APIs using REST principles
• Experienced in JEE technologies, Spring Boot, Spring MVC, Hibernate, Swagger
• Experienced in using Queues (ActiveMQ/RabbitMQ, Kafka) and integration frameworks like Apache Camel
• Experienced in Front End skills include Angular, CSS, SAAS, Node, NPM, Bootstrap
• Experience with one of the application servers like Tomcat, JBoss EAP, IBM WebSphere
• Experience with relational databases like Postgres, Oracle DB2, and NoSQL databases like Elastic Search, MongoDB, Neo4J
• Experience in containerizing applications using Docker/Kubernetes
• Experience in setting up CI/CD pipelines using GIT, Jenkins, SonarQube is a plus
• Experience in setting up applications for log monitoring using ELK stack and performance monitoring using Prometheus and Grafana is a plus

• Strong experience in Android UI development,
• Expertise in API implementation
• Experience in using GMAPS, FIREBASE, SQLlite
• Familiar with Android & its related technologies like Android SDK, Java.
• Experience with GIT, XML, JSON & Web Services.