Customer Support executive

Job Description – Inside Sales Executive

About Accordible:

Accordible is a growing B2B facility management and engineering services company serving more than 600 clients across India. Our clientele includes hotels, hospitals, corporate offices, malls, commercial establishments and other institutional facilities.

We provide professional facility management, technical manpower, housekeeping, kitchen duct cleaning, air duct cleaning, HVAC and specialised project-based services. We are building a performance-driven sales team capable of developing strong client relationships and supporting the company’s pan-India growth.

Position Overview:

The Inside Sales Executive will be responsible for generating new business opportunities through outbound calling, email outreach, online research and professional networking platforms.

The role involves identifying potential clients, connecting with decision-makers, understanding preliminary service requirements, qualifying leads and coordinating meetings for the sales and business development team.

The ideal candidate should have 1–2 years of experience in inside sales, tele-sales, lead generation or B2B client outreach. The candidate must be confident in communicating with corporate clients, managing regular follow-ups and working towards defined sales targets.

Key Responsibilities:

1. Lead Generation and Prospecting

• Identify prospective clients through LinkedIn, online research, business directories, industry databases and other lead-generation platforms.
• Conduct outbound calling, email campaigns and professional messaging to generate business enquiries.
• Develop and maintain a database of target companies, decision-makers and relevant contact details.
• Identify suitable prospects across industries such as hospitality, healthcare, commercial real estate, corporate offices, retail and facility management.
• Qualify leads based on client requirements, business potential, location, service requirement and decision-making authority.

2. Client Communication and Engagement

• Initiate professional conversations with facility managers, purchase teams, administration heads, engineering teams and other decision-makers.
• Introduce Accordible’s services clearly and explain their relevance to the prospect’s business requirements.
• Understand initial client requirements and collect the necessary information for further discussion.
• Respond to preliminary client queries and share service profiles, presentations and company information.
• Schedule meetings, site visits, presentations or calls for qualified opportunities.
• Maintain consistent follow-up with prospects until the opportunity progresses to the next sales stage.

3. Sales Pipeline Management

• Maintain an organised pipeline of new leads, active follow-ups, meetings, proposals and potential business opportunities.
• Update lead status, communication history, next follow-up date and meeting outcomes in the CRM or internal sales tracker.
• Ensure that no qualified lead is missed due to delayed or incomplete follow-up.
• Coordinate with the sales team for further discussions, site assessments, quotations and commercial negotiations.
• Follow up on proposals and quotations under the guidance of the Team Lead.

4. Proposal and Internal Coordination

• Collect complete client requirements before forwarding the opportunity for proposal preparation.
• Coordinate with operations and relevant internal departments to understand service feasibility, manpower requirements and execution timelines.
• Assist in preparing proposals containing the scope of work, pricing, service frequency and commercial terms.
• Ensure that proposals and quotations are shared with clients within the defined turnaround time.
• Support the preparation and follow-up of approximately 20–25 proposals per month, depending on qualified opportunities.

5. Market Research

• Research new industries, companies, geographical markets and potential business segments.
• Track market developments, client requirements, competitor activities and service trends.
• Identify potential opportunities for cross-selling and upselling Accordible’s services.
• Provide market feedback to the Team Lead regarding client expectations, pricing concerns and competitor positioning.

6. Target Achievement

• Work towards monthly targets related to lead generation, qualified opportunities, meetings and proposal conversions.
• Maintain the required level of daily outreach and follow-up activity.
• Improve response and conversion rates through structured calling, professional communication and timely follow-ups.
• Take ownership of assigned leads and maintain consistent progress towards defined sales objectives.

7. Reporting and Documentation

• Maintain accurate daily records of calls, emails, follow-ups, meetings and lead status.
• Submit daily and weekly sales activity reports.
• Prepare regular updates on qualified leads, meetings scheduled, proposals submitted and pending follow-ups.
• Track individual performance against assigned targets.
• Maintain complete and accurate client data in the CRM or internal tracking system.

Qualifications and Experience:

• Graduate degree in Business Administration, Marketing, Commerce, Management or a related field.
• 1–2 years of experience in inside sales, B2B tele-sales, lead generation, business development or corporate client acquisition.
• Experience in facility management, hospitality services, housekeeping, technical services, HVAC, manpower supply or other B2B service industries will be an advantage.
• Basic understanding of sales pipelines, lead qualification and follow-up processes.
• Working knowledge of CRM systems, Microsoft Excel, Google Sheets, email communication and online research platforms.

Skills and Competencies:

• Strong verbal and written communication skills.
• Confidence in cold calling and interacting with corporate decision-makers.
• Good listening and requirement-understanding skills.
• Ability to build professional rapport with prospective clients.
• Strong follow-up and client coordination capabilities.
• Target-oriented and self-motivated approach.
• Good organisational and time-management skills.
• Ability to maintain accurate records and work systematically.
• Willingness to learn about technical and facility management services.
• Ability to work effectively in a fast-paced and performance-driven environment.

What We Offer:

• Competitive salary with performance-linked incentives.
• Opportunity to work with corporate and institutional clients across India.
• Exposure to B2B sales, facility management and engineering service solutions.
• Structured training on services, lead generation and corporate sales processes.
• Supportive and performance-oriented working environment.
• Career progression based on performance and capability.

Job Objective:

We are seeking an experienced Developer with a strong background in C++, CUDA programming,

and Linux to guide our development team in building cutting-edge solutions for device

integration and high-performance computing tasks. This is a hands-on leadership position that

combines technical expertise with team management skills to deliver high-quality software

products.

Primary responsibilities:

Software Development:

• Develop and maintain high-performance applications using C++ and CUDA.

• Design and implement parallel algorithms for GPUs to accelerate computational

workloads.

Performance Optimization:

• Optimize CUDA kernels for performance, scalability, and memory efficiency.

• Analyze performance bottlenecks and propose innovative solutions.

Code Review and Testing:

• Conduct code reviews to ensure adherence to coding standards and best practices.

• Develop and execute test cases to validate functionality and performance.

Collaboration:

• Work closely with the software engineering and research teams to understand

requirements and deliver robust solutions.

• Provide technical guidance and mentoring to junior team members when necessary.

Documentation:

• Write and maintain technical documentation, including design specifications and user

manuals.

Required Skills:

• C++: Strong proficiency in modern C++ (C++11/14/17/20).

• CUDA Programming: Extensive experience in developing, debugging, and optimizing

CUDA applications.

• GPU Optimization: Familiarity with memory hierarchy, shared memory, streams, and

warp-level operations in CUDA.

• Parallel Computing: Solid understanding of parallel algorithms and multi-threaded

programming.

• Mathematical and Analytical Skills: Strong foundation in linear algebra, calculus, and

numerical methods.

• Tools: Experience with debugging/profiling tools like Nsight, CUDA Memcheck, or

Responsibilities

Build distributed, highly available, and fault-tolerant applications using Java, Spring, Kafka, and other technologies

Build large-scale and highly available APIs, both internal and external

Build, deploy, release, and support applications in the early stages

Skills

Must have

Overall 10+ years of experience as a Java Developer

Core Java 10+ years

Good hands-on coding skills

Must have experience in investment banking-related projects

Should have working experience in Trading life cycle project

Spring framework 5+ years

Kafka or other messaging

Knowledge of key APIs: JPA, JTA, CDI, etc.

Knowledge of various design and architectural patterns

Understanding of microservices architecture

Containerization solutions (e.g. Docker, Kubernetes, OpenShift)

Building tools (e.g. Maven, Gradle)

Version Control (e.g. Git)

Continuous Integration systems (e.g. TeamCity, Jenkins)

Experience in the finance industry and work with the Fintech community

Experience: 3-4 years of experience in ReactJS, JS, TypeScript, NextJS frontend technologies.

About: Fletch is a U.S. based technology firm building an open insurance ecosystem

connecting consumer apps to insurance providers. The team has previously built global

payment infrastructure at scale (processing $billions in transactions) and founded enterprise

technology companies with solutions in commercial use by over 100 corporates. 

Fletch has seen rapid traction (existing partnerships with leading U.S. insurance providers)

and is backed by top global fintech VCs and angels. The team is now looking to scale

further hiring & expansion.

Location:  Remote 

Responsibilities:

-Developing new user-facing features using ReactJS, JS, TypeScript, NextJS, HTML5, CSS.

-Building reusable components and front-end libraries for future use

-Translating designs and wireframes into high quality code

-Product enhancements in existing Insurance and Financial Services products

-Optimising components for maximum performance across a vast array of web-capable devices and browsers.

Skills:

-Strong expertise in JavaScript, including DOM manipulation and the JavaScript object model

-Strong experience of ReactJS and its core principles like states, hooks, HoC etc

-Experience with popular ReactJS workflows (such as Redux or Flux)

-Strong expertise in NextJS and performance tuning

-Good with RESTful APIs

-Knowledge of modern authorization mechanisms, such as JSON Web Token

-Familiarity with modern front-end build pipelines and tools

-Experience with common front-end development tools such as Webpack, NPM, etc.

-Familiarity with code versioning tools such as Git

• Design, develop, implement and maintain our core Oracle applications.
• Maintain our SQL / PLSQL processes.
• Ensure DB availability.
• Proactively manage and maintain security standards and controls by creating storage database structures with high-level security features.
• Actively seek to optimise and simplify our architecture.
• Take ownership of performance and capacity monitoring aspects of the DB.
• Execution of data migration jobs and scripts as required.
• Assist the infrastructure team in sizing hardware used for the DB.
• Support and collaborate with product developers.
• Contribute to the creation and maintenance of disaster recovery plans.
• Work closely with the application vendors, co-ordinate and manage the DBA activities.
• Own and follow up with Vendors/Stakeholders & their DBAs when required.
• Create a reliable backup strategy. Ensure database backups are appropriately
• executed and periodic restorations are exercised to ensure backup quality.
• Determine and document DB policies, procedures and standards.
• Performance testing and evaluation to ensure data security, privacy and integrity.
• Identification of bottle necks and deadlock issues.
• Ensure SLA's & operational KPI’s are met, working as necessary with internal and external support functions when major incidents occur.
• Install upgrades and security patches.
• Alter storage structures to meet the evolving needs of the company.
• Set up database user accounts.
• Train users on how to access the information in the database.
• Find and debug malfunctioning programs affecting the database integrity.
• Create autonomous database backups.
• Regularly update the database security protocols.

Desired Skills:

• Ideally Oracle Certified DB Professional (OCP) with more than 5 years’ experience with Oracle, preferably in a lead role.
• Technical degree preferable (B.E. / B. Tech).
• Must experience with an organisation that has 24x7 reliability on its database.
• Must have experience with Oracle Exadata.
• Must Operating system experience in Linux.
• Must hands on knowledge of Shell scripting on Linux Platform
• Must hands on knowledge of Oracle management tools (Data Guard, RMAN).
• Must hands on knowledge of SQL / PLSQL.
• Experience should include DB design (modelling and normalisation), capacity planning, performance tuning, storage management, back-up and recovery, managing schemas, report generation and DB clustering technologies.
• Knowledge of Partitioning.
• Knowledge of architecture design principles.
• Good problem solver, focused and dedicated developer with ability to work on
• your own as well as with a team.
• Hands on experience with DB standards and end user applications-translating
• capacity requirements into infrastructure deployment technology.
• Strong practical experience of ORACLE in a production environment (Ver 19c).
• Must be a self-starter with a strong attention to detail.

B. Aims & Goals:

You are required to work with all departments at Pelican to implement, enhance and improve ISMS, GDPR and ISAE 3402 processes. You will also be closely working with external auditor as well as top management for status and reporting.

C. Key Responsibilities:

Your primary responsibilities include:  Assist in audit planning, including the identification of processes for audit review.   Execute internal audit assignments for all locations in India, US, UK and NL. Review the effectiveness of the controls.   Identify and document audit issues and opportunities for improvement.  Prepare the audit report for internal audit assignments and discuss audit findings with senior management.   Monitor and maintain the CAPA program. Assist with follow up corrective actions and oversee timely completion.  Facilitate independent audit engagements on behalf of the company.  Assist to develop and implement process improvements and best practices across the business unit. Review policies and procedures for all areas of the business.  Develop new policies and procedures as directed or required, to improve and to collect and analyse data for review with internal stakeholders.  Take responsibility for the management and execution of internal audit assignments, production of audit reports and management of follow up actions  Involved with working across all areas of the business to ensure that processes are documented and compliant to the company’s requirements.

D. Experience level & Qualification:

a. Experience Level  4 to 5 yrs

b. Educational background  B.E / B.Sc / B.com / Bachelor’s Degree  Holds ISO 27001:2013 Certification

E. Essential Skills:  Should have participated in ISMS (ISO 27001:2013) implementation and certification process.

Job Description

We are looking for a great JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows. You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.

Responsibilities

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers
• SAAS Experience is a plus

Skills

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (such as Flux or Redux)
• Familiarity with newer specifications of EcmaScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools (such as Git)

•  Good understanding of marketplace seller panels 
•  Good understanding of Shopify and backend
•  Overall co-ordination of all orders, vendors and supply chain backend
•  Work with Operation Manager on regular basis
•  Prepare bi-weekly reports
•  Customer Analytics
•  Constantly cross verify payment gateway settlements
• Handle operational queries, dispatches and on time customer success