Customer Support executive

The ideal candidate will have experience in all stages of the sales cycle. They should be confident with building new client relationship and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills.

Responsibilities:-

• Cold Calling to the prospects
• Maintain consistent contact with existing clients
• Manage sales pipeline
• Analyze the market and establish competitive advantages
• Track metrics to ensure targets are hit

Qualifications:-

• Bachelor's degree 1 year in the sales industry
• Experience in full sales cycle including deal closing Demonstrated sales success
• Strong negotiation skills
• Strong communication and presentation skills
• IT sales is mandatory

Company Description

Miko is an advanced artificial intelligence innovation lab with a mission to bring AI and robotics to every consumer home. Headquartered in Mumbai, India, our workforce spans several countries, including the United States, Canada, Europe, and the Middle East. To check out various product offerings, visit Miko's website.

Responsibilities:

Non-Direct Routing (NDR) Optimization:

- Develop and implement strategies to optimize NDR processes, minimizing transportation costs while maintaining service levels.

- Collaborate with internal stakeholders (sales, procurement, customer service) to identify NDR opportunities and -streamline order fulfillment.

- Manage carrier and logistics service provider relationships, negotiating rates, managing contracts, and ensuring compliance with routing guidelines.

Reverse Logistics (RVP) Management:

- Oversee the RVP process, encompassing returns, exchanges, and product recalls, to minimize costs and maximize recovery value.

- Partner with customer service, repair, and warehouse teams to streamline RVP processes and improve customer satisfaction.

- Manage relationships with reverse logistics partners, vendors, and service providers to ensure timely and efficient processing of returns and exchanges.

Pickup Coordination:

- Coordinate pickups from various locations (suppliers, warehouses, distribution centers) to optimize transportation efficiency and minimize costs.

- Schedule and monitor pickup activities, track shipment status, and resolve any issues or delays to ensure on-time pickup and delivery.

- Communicate pickup schedules and requirements to carriers and internal stakeholders for alignment with logistics plans.

Performance Monitoring & Continuous Improvement:

- Develop key performance indicators (KPIs) and metrics to measure logistics performance in areas like on-time - pickup/delivery, NDR utilization, and RVP processing time.

- Analyze logistics data and performance metrics to identify trends, root causes of issues, and opportunities for improvement.

- Lead cross-functional teams in implementing process improvements, best practices, and technology solutions to enhance logistics efficiency and customer service.

Qualifications:

- Degree in Supply Chain Management, Logistics, Engineering, or a related field (preferred).

- 1-3 years of experience in logistics operations, transportation management, or a similar role.

- Proven track record of identifying and implementing logistics process improvements.

- Strong analytical skills with proficiency in data analysis tools and techniques.

- Excellent communication, collaboration, and interpersonal skills with the ability to influence stakeholders across departments.

- Experience working with transportation management systems (TMS) a plus

Job Overview:

We are seeking a detail-oriented and organized Accounts Receivable Specialist to join our finance team. The Accounts Receivable Specialist will be responsible for managing the company's receivables, ensuring timely and accurate invoicing, and collaborating with other departments to resolve any discrepancies. The ideal candidate will have strong analytical skills, attention to detail, and the ability to communicate effectively with both internal and external stakeholders.

Responsibilities:

1. Invoicing:

• Generate and issue accurate and timely customer invoices.
• Ensure all relevant information is included on invoices, such as terms of payment, purchase order numbers, and any special billing requirements.

1. Payment Processing:

• Process customer payments and apply them to the appropriate accounts.
• Reconcile discrepancies in payments and work with customers to resolve issues.

1. Collections:

• Monitor accounts to identify overdue payments.
• Contact customers to follow up on outstanding balances and arrange for payment.

1. Record Keeping:

• Maintain accurate and up-to-date records of all transactions related to accounts receivable.
• Prepare and maintain reports on accounts receivable status.

1. Customer Relations:

• Build and maintain positive relationships with customers to facilitate prompt payment.
• Address customer inquiries and resolve any billing disputes or discrepancies.

Qualifications:

• Bachelor's degree in Finance, Accounting, or related field.
• Proven experience in accounts receivable or a related financial role.
• Strong knowledge of accounting principles and practices.
• Proficiency in using accounting software and Microsoft Excel.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and analytical abilities.
• Ability to work independently and collaboratively in a team environment.

Preferred Qualifications:

• Experience with ERP systems.

Position: Automation Test Lead

Job responsibilities:

• Should have ability to Design & develop QA Automation Framework from scratch.
• Should have knowledge in API testing using Rest Client.
• Should have knowledge in Load & Stress Testing using JMeter/LoadRunner.
• Should have good exposure with Linux Commands.
• Should have exposure to bug management tools like JIRA/Bugzilla.
• Should have exposure into AGILE model.
• Should have ability to write test cases / test plan.
• Should have strong knowledge in Java/Python.
• Should be familiar with CICD process.
• Exposure to Appium (Good to have)

Job location – Bangalore (1^st pref), Kolkata (2^nd pref)

Years of exp – 5+

CTC – 12 TO 18LPA

Candidate must have hands on experience into the core HR department.

He must be ready to work in US shifts from Mon-Fri from 7 PM till 4 AM.

IT/Staffing/Healthcare staffing experience is plus but accept all.

Job Description -

We are looking for a Quality Assurance Engineer with a Bachelor's in engineering, computer science, computer engineering, information technology, or a similar degree. Candidates should have experience in web and responsive application testing in microservice based architecture. As a Website QA Engineer, Will be responsible for creating and implementing a strategy for quality coordination and testing as well as suggesting solutions to identified quality problems in web products.

Designation/Role Name: Software Test Engineer (Website)

Experience range: 1 to 5 years of experience

Responsibilities -

· Test current products and identify deficiencies.

· Suggest solutions to identified product problems

· Investigate product quality in order to make improvements to achieve better customer satisfaction

· Plan, create and manage the overall Quality Planning strategy

· Collaborate with the Product Development team to ensure consistent project execution

· Identify quality assurance process bottleneck and suggest actions for improvement

· Oversee continuous improvement projects

· Collect quality data

· Identify key KPIs for product quality

· Prepare and present reports and metrics to Senior Management

· Capable of handling multiple tasks and projects in parallel with tight deadlines.

Skills/Expertise :

· Strong in software testing & QA concepts and test case writing with a break the system approach.

· Knowledge of bug tracking and project management tool JIRA.

· Working knowledge of web application testing with microservice based architecture.

· Ability to test on different platforms,devices and cloud devices tools like browserstack.

· Experience in developing automated test scripts in mobile app testing using tools like Selenium Web Driver.

· Ability to develop test framework for web application testing using open source tools and technology.

· Scripting languages such as Java, python or Javascript.

· Experience in using configuration management or version control tools like GIT.

· Hand one experience with browser console developer tools for web application debugging.

· Hands-on experience with IDEs like Eclipse or IntelliJ IDEA.

· Knowledge of MYSQL and database concepts for database testing.

Good to have -

· Hands- on experience in CI/CD tools like Jenkins will be an add-on.

· Good to have knowledge in web page performance testing tools.

· Good to have knowledge in A/B testing tools.

· Salesforce Cloud based

As the Java Developer, you will be responsible for developing cutting edge health-tech applications that include high scale transaction processing, intelligent bot based programs and data analytics.

What you will do:

• Building components for the company's advanced health tech platform using Java, Solr, SpringBoot, DialogFlow
• Communicating effectively in a cross-functional product development team and present ideas and solutions effectively
• Participating in technical planning and requirements gathering phases including design, code, test, troubleshoot, and document engineering software applications
• Developing the Code as per the requirements
• Working with product team and constructing the tech roadmap
• Designing, building and scaling the company's backend microservices
• Maintaining code integrity and organization
• Applying all quality requirements to make the code production ready
• Developing and deploying new features to facilitate related procedures and tools if necessary
• Developing documentation related to technical aspects and to facilitate current support, development, upgrades, or migrations
• Designing and building efficient, reusable, and reliable Java code
• Pro actively catching and fixing bugs, and providing support for the back end services
• Managing servers and infrastructure by keeping the lights on and refining the deployment architecture

What you need to have:

As a full stack engineer, you will build new features for our internal tools, including https://medium.com/@Smartcow_ai/tlt-lightning-ff47659f7804">lightning. Architect, develop, test, and deliver independently.

Responsibilities

• Design, test, build and deploy web applications for internal and external use
• Design and implement scalable APIs and backend services
• Convert high-level requirements into detailed, usable and intuitive UI
• Involved in the execution of project from design stage

Skills: 

• 3+ years full-stack python developer with exposure to web frameworks like Django or Flask
• Experience building APIs for rapidly iterating product and restful APIs and development of service layer using python's flask framework
• Proficient in writing unit test cases using Pytest package
• Proficient on Reactjs, Angular, & VueJs (GTH),
• Knowledge of DB and API schema designing
• Knowledge with OpenCV and ML workflow is added advantage
• HTML/CSS/JavaScript and JavaScript framework
• Database level programming using both SQL (MySQL, PostgreSQL) and No SQL (MongoDB/Casandra) and designing the database level stored procedures and persistence logic.
• Knowledge with Nvidia libraries is an added advantage
• Experience working with Web Application development, docker, Unix/Linux environments
• Understanding of machine learning, information retrieval, neural networks, networking, developing large software systems (stands out from crowd)