Customer Service Executive

Responsibilities:

• Develop and maintain high-quality, efficient, and scalable backend applications.
• Participate in all phases of the software development lifecycle (SDLC)
• Write clean, well-documented, and testable code adhering to best practices.
• Collaborate with team members to ensure the successful delivery of projects.
• Debug and troubleshoot complex technical problems.
• Identify and implement performance optimizations.
• Participate in code reviews
• Hands-on experience with Springboot, Java 8 and above.
• 2-5 years of experience developing Java applications.
• Knowledge about at least one messaging system like Kafka, RabbitMQ etc.
• Required React developer requirements, qualifications & skills:
• Proficiency in React.js and its core principles
• Strong JavaScript, HTML5, and CSS3 skills
• Experience with popular React.js workflows (such as Redux)
• Strong understanding of object-oriented programming (OOP) principles.
• Experience with design patterns and best practices for Java development.
• Proficient in unit testing frameworks (e.g., JUnit).
• Experience with build automation tools (e.g., Maven, Gradle).
• Experience with version control systems (e.g., Git).
• Experience with one of these databases – Postgres, MongoDb, Cassandra
• Knowledge on Retail or OMS is a plus.
• Experienced in containerized deployments using Docker, Kubernetes and DevOps mindset
• Ability to reverse engineer existing/legacy and document findings on confluence.
• Create automated tests for unit, integration, regression, performance, and functional testing, to meet established expectations and acceptance criteria.

WeAssemble is looking for an Email Marketing Executive to support and build marketing communications. We are looking for an intermediate-level marketing professional with a track record of delivering predictable and sustainable results in a fast-paced environment.

This position collaborates closely with the Digital team, Marketing Data Operations, IT for marketing automation, and stakeholders from multiple business units.

Responsibilities

●       Control and direct the email marketing channel, as well as the related analysis

●       Create engagement strategies based on an understanding of customer needs and intent.

●       Support the execution of automated lead generation programs

●       Develop and manage digital templates (emails, landing pages, programs) within the marketing automation platform.

●       Marketing Automation Platform expert

●       Meet or exceed internal SLAs and seamlessly coordinate across time-zones as needed

●       Work in partnership with Marketing Automation Segment Liaison to optimize campaign requests to meet business goals.

●       Take ownership of marketing technology platforms

●       Analyse and report on the performance of channels and campaigns.

●      Make it easier to report on marketing impact.

●       Work closely with internal and cross-functional stakeholders (Design, Brand, Legal, Business Units, etc.) to design and approve email campaigns.

●       Ensure that email permissions are followed.

●       Implement best practices for email marketing.

●       Aid in the evaluation of new innovative opportunities to increase engagement and/or results.

●       Keep up to date with changes/developments in the IT sector through self-learning, training, and research

Desired Candidate Profile

●       3+ years outreach experience with working on a marketing automation platform such Woodpecker, Apollo.io or we connect

●       Must be able to demonstrate a high level of marketing automation

●       Excellent communication skills written, verbal, presentation

●       Proven ability to work in a collaborative environment as well as being a motivated, self-starter

●       Keep up-to-date on email and marketing automation best practices with regard to marketing automation capabilities, testing and projected results.

●       Report on critical email and marketing automation campaign metrics

●       Understand lead scoring and nurturing programs as it pertains to execution of email and marketing automation campaigns

●       Support the execution of automated lead generation programs

●       Build and execute test strategies, including A/B multi-variant testing, to drive qualified traffic and revenue-building activities

●       Monitor the campaigns and make necessary changes to generate the lead. 

Summary

We are looking for a 'passionate sales enthusiast’ and a skilful business development executive (BDE) to contribute to achieving our marketing and sales goals. The BDE will primarily work as the front face of Emipro to the prospect who will be a spokesperson or decision-maker for small and medium enterprises. You will have to understand their requirements, coordinate and discuss with your superior and direct the process further in alignment with Emipro’s business vision and ensure your interactions with our customers reflect positively on the company and its growth.

Highlights about your Role

➢ Manage initial discovery calls with customers leads

➢ Understands Customer’s Business and keeping empathetic approach towards customers

➢ Building Trust and Transparency with Customers

➢ Go-getter attitude to close the lead

➢ Creating and delivering impressive presentation/demo to the customer

➢ Managing follow-up activities to ensure customer engagement

➢ Negotiating contracts

➢ Working on guidelines by senior level peer

➢ Gaining know-how expertise in the ERP Business Applications

➢ Preparing RFP/RFI as per the customers’ need

➢ Continuous efforts to achieve sales quotas

➢ Self upgradation through industry study and research

• Developing analytical solutions to solve problem, identifying internal and external data, using analytical techniques including use of statistical techniques to analyse the problem, distilling information into actionable insights
• Participating in key decision-making forums and communicating key insights in an effective and influential manner
• Partnering with key stakeholders prioritizing analytics roadmap, demonstrating sense of urgency to identify and acting on opportunity and driving transparency on the work roadmap
• Monitoring and measuring launched initiatives [A/B testing] and feed learnings back into development process
• Managing multiple project priorities, deadlines and deliverables including rapid response as well as strategic priorities
• Identifying the appropriate data sources and building data assets to be able to enrich data and expand analytics capabilities
• Converting frequently asked questions into reports/ diagnostic tools

What you need to have:

• Graduate/ Post-Graduate Degree in Engineering, Mathematics, Statistics
• 8+ year of well-rounded analytics experience, preferably in internet B2C- Retail
• Strong exposure to data, analytical framework, hypothesis-based problem solving and scaling analytics
• Ability to work independently and drive your own projects
• Strong problem-solving skills
• Ability to translate business problem to analytics
• Expertise in data wrangling using SQL, exposure to Python is a plus
• Hands-on experience in using excel and power point
• Excellent communication skills
• Entrepreneurial mind-set, strong interpersonal skills
• Strong collaboration skills - inter and intra team    

• Responsible for development of new highly responsive, web-based user interface
• Construct visualizations that can depict vast amounts of data
• Work and collaborate with the rest of the engineering team
• Work with product team and graphic designers
• Learn and understand user interactions
• Develop a flexible and well-structured front-end architecture, along with the APIs to support it

Requirements and qualifications

• B.S Degree in Computer Science
• Experience with JavaScript
• Experience with REACT
• Experience with HTML / CSS
• Experience with REST API's
• Git knowledge is a plus
• Team player
• Good time-management skills
• Great interpersonal and communication skills

Job description 

• Update your job knowledge by studying state-of-the-art development tools and programming techniques; participate in educational opportunities
• Determinescustomers' needs and desires by specifying the research needed to obtain market information. 
• Collaborate with team to brainstorm and create new refinements; work collaboratively with others to achieve goals
• Be persistent, creative problem solver
• Understand business need and know how to create the tools to manage them
• Contributes to team effort by accomplishing related results as needed.
• Model and manage the expectations against our business end-users and rest of the stakeholders involved to achieve service excellence, meet and exceed organizational objectives and support fiscal responsibility
• Should understand and have strong systems level knowledge on how various systems interact within which the project\ program is being executed against
• 3 - 4 years supporting and maintaining cloud hosted infrastructure

Required Candidate profile 

 
The following skills are required of all candidates for the principal software Engineer position: 

• 8+ years of experience in commercial software development
• Bachelor's degree or higher in computer science or related field
• Experience in building, shipping and operating reliable, distributed systems software
• Ability to engage in site-reliability engineering practices

About Company 

AXtechnosoft, founded in 2016, has been extending support via enabling Microsoft Dynamics solutions to key businesses. We find our glory by supporting our Parent company Dax Software Solutions. We provide ERP solutions ranging from new implementations, up-gradation in existing applications, performance tuning, optimizations to Microsoft cloud, and infrastructure solutions. This covers the complete suite of Dynamics® 365 by Microsoft that comes with the comfort of 24/7/365 support. AXtechnosoft has supported US partners in powering D365 applications and Microsoft end-users remotely. We bring a complete package of Microsoft Dynamics solutions backed up by dynamics consultants encompassing the wide range of experience in IT, Retail, agriculture and many more sectors. 
 

Parent company: DAX Software Solutions, founded in 2012 has been extending support via enabling Microsoft Dynamics solutions to key businesses. We find our glory by working with international brands around the world to provide specific ERP solutions ranging from new implementations, up-gradation in existing applications, performance tuning, optimizations to Microsoft cloud, and infrastructure solutions. This covers the complete suite of Dynamics 365 by Microsoft that comes with the comfort of 24/7/365 support. DAX Software Solutions has worked with 30+ partners powering D365 applications and Microsoft end-users worldwide to fine-tune their processes efficiently. We bring a complete package of Microsoft Dynamics solutions backed up by dynamics consultants encompassing the wide range of experience in IT, Retail, agriculture and many more sectors.  

Company Info 

Website: https://axtechnosoft.com/">https://axtechnosoft.com/ , http://www.daxsws.com/">http://www.daxsws.com  

• Experience with object-oriented design and languages
• Track record of building and delivering mission critical, 24x7 production software systems
• Experience architecting systems on AWS platform a strong plus
• Be able to deal with ambiguity and independently drive, design, and implement large scale software solution
• Proven track record of taking ownership and driving results on technical projects
• Ability to handle multiple competing priorities in a fast-paced environment
• Technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams
• Knowledge of professional software engineering practices and best practices for the full software development life cycle (SDLC), including coding standards, code reviews, source control management, build processes, testing, and operations

Responsibilities

• Develop and execute a long-term product roadmap and architecture while balancing short term commitments
• Handling the entire SDLC. 
• Own the architecture SCOT product platforms to drive business results. 
•  Be a visible leader to drive and own the architecture and design of some of the most advanced & complex software systems / products in the industry to create company wide impact 
•  Be an operational and technical leader with a passion for distributed systems, cloud service development, deployment and delivery. Accountable for solutioning, design, architecture, for the ease of evolution, quality of the systems, performance, scalability, availability characteristics, NFRs and limitations of the systems. Should be willing to be hands-on and spend time actively developing parts of the systems. 
•  Envision and develop the long-term architectural direction, with emphasis on platforms/ reusable components while adopting a nimble delivery process.
•  Establish structures and processes that ensure a high level of quality and reliability and extensibility of deliverables .
•  Drive the creation of next generation extensible web, mobile and fashion commerce platforms, security protocols, customisation and tools to support continuous scaling, internationalisation and platform extensions. 
•  Drives code and design reviews of components / systems / products in scope and drives the architectural governance for them 
•  Set directional paths for the department for adoption of new technology stacks for solving business problems 
• Work with product management, business stakeholders and other engineering leaders to help define mid-term, long-term roadmaps and shape business directions
•  Initiate and deliver leadership training within the engineering organisation and drive the growth of leaders to create a strong leadership bench.
• Follow coding standards, unit-testing, code reviews etc.
• Follow release cycles and commitment to deadlines. 
• Lead by example through innovation. 
• Build and nurture a team of software developers
•  Shape team goals by developing a deep understanding of our business processes and success criteria
•  Develop and execute a long-term architecture while balancing short term commitments
•  Work closely with the team to architect and develop the best technical design and approach to solve complex problems
• Effectively partner with engineering and non-engineering groups across the organization to deliver on own goals
• Work closely  to architect and develop the best technical design and approach to solve complex problems. 
• Take the accountability of the overall health of the products you build, and predictability of the deliverables
• Effectively partner with engineering, product and business stakeholders across the organization to co-define and deliver on goals.