Customer Service Executive

Carsome’s Data Department is on the lookout for a Data Scientist/Data Science Lead who has a strong passion in building data powered products.

Data Science function under the Data Department has a responsibility for standardisation of methods, mentoring team of data science resources/interns, including code libraries and documentation, quality assurance of outputs, modeling techniques and statistics, leveraging a variety of technologies, open-source languages, and cloud computing platform. 

You will get to lead & implement projects such as price optimization/prediction, enabling iconic personalization experiences for our customer, inventory optimization etc.

Job Descriptions

• Identifying and integrating datasets that can be leveraged through our product and work closely with data engineering team to develop data products.
• Execute analytical experiments methodically to help solve various problems and make a true impact across functions such as operations, finance, logistics, marketing. 
• Identify, prioritize, and design testing opportunities that will inform algorithm enhancements. 
• Devise and utilize algorithms and models to mine big data stores, perform data and error analysis to improve models and clean and validate data for uniformity and accuracy.
• Unlock insights by analyzing large amounts of complex website traffic and transactional data. 
• Implement analytical models into production by collaborating with data analytics engineers.

Technical Requirements

• Expertise in model design, training, evaluation, and implementation ML Algorithm expertise K-nearest neighbors, Random Forests, Naive Bayes, Regression Models. PyTorch, TensorFlow, Keras, deep learning expertise, tSNE, gradient boosting expertise, regression implementation expertise, Python, Pyspark, SQL, R, AWS Sagemaker /personalize etc.
• Machine Learning / Data Science Certification

Experience & Education 

• Bachelor’s in Engineering / Master’s in Data Science  / Postgraduate Certificate in Data Science. 

Designation:  Influencer Marketing Manager

Location: Pondicherry

Responsibilities:

·         Prepare annual Influencer & PR marketing calendar with a plan & budget.

·         Interact and build relationships with influencers, stylists, production houses & media. Maintain database.

·         Plan collaborations / meets. Scout influencers across categories, negotiate and execute collaborations & post promotions

·         Create and nurture small community / circle of Hidesigners to share

·         Work on PR outreaches and coordinate press coverage, reports, etc.

·         Coordinate with multiple deparments to implement influencer marketing campaigns.

·         This role extends to the Hidesign Group - Hidesign hotels, Casablanca and Le Pondichéry

Key Responsibilities:

Full-Stack Development:

• Engage in end-to-end development activities, from requirements gathering to deployment, ensuring high-quality deliverables.
• Perform hands-on development using a mix of technologies including Angular 13+, Java / Springboot, Fast API, and SQL.
• Collaborate with cross-functional teams to integrate front-end interfaces with back-end services and databases.

Team Leadership & Collaboration:

• o Work closely with the Tech Lead / Solution Architect and Product Manager to help design and implement scalable and robust solutions leveraging Angular 13+, Java / Springboot, Microservices, Fast API, Java Reactive Programming, and SQL.
• Assist in driving the architectural vision, ensuring alignment with business goals and provide technical guidance, participate in code reviews, and ensure adherence to best practices and coding standards.
• Evaluate and recommend technologies and tools to optimize system performance, security, and reliability.

Databases & Data Management:

• Demonstrate expertise in working with databases such as MongoDB, PostgreSQL, Azure Blob Storage, Neo4j (GraphDB is a plus), and Azure CosmosDB.
• Design efficient database schemas, optimize query performance, and ensure data integrity and security.

Cloud Platform & Infrastructure:

• Proficiency in Microsoft Azure, including the deployment, management, and optimization of cloud-based solutions.
• Experience with containerization, orchestration, and Kubernetes Lens for managing containerized applications.

Tools & Collaboration:

• Utilize tools such as GitHub for version control, JIRA for project management, Confluence for documentation, Keycloak for identity and access management, and other relevant tools to streamline development and collaboration processes.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• 5+ years of hands-on experience in full-stack development.
• Strong expertise in Angular 13+, Java / Springboot, Microservices, Fast API, Java Reactive Programming, SQL.
• Proven experience with databases including MongoDB, PostgreSQL, Azure Blob Storage, and Azure CosmosDB.
• Strong communication and collaboration skills.
• Experience with Agile development methodologies.
• Understanding of the Microsoft Azure cloud platform and associated services.
• Relevant certifications (e.g., Azure / AWS Certifications etc.;) are a plus.

Your Impact:

•                 Interact clearly with clients and the on-shore and off-shore project teams

•                 Regular involvement in thought leadership Best Practices development

•                 Facilitate end to end project design & development while working closely with global client

Your Skills & Experience:

•                 4 to 14 years of development experience in SFDC

•                 Excellent hands-on experience in Salesforce application development including VF, Apex Triggers, Asynchronous Apex

•                 Deep knowledge of Lightning framework

•                 Expertise in Business Requirement gathering, Analysis & conceptualizing high-level architectural framework & design

•                 Experience working with Sales or Service cloud, Community Cloud, Marketing Cloud

•                 Conceptualize end to end integration projects & knowledge of authentication mechanism

•                 Experience in REST & SOAP APIs, knowledge of Governor limits involved during Integration

•                 Working knowledge on continuous integration, working with repositories (e.g. Git)

•                 Should have experience to design the data flow and work with any ETL or dataloader

•                 Excellent experience in designing and architecting large scale applications

•                 Thorough understanding of Solution architecting & Estimation process

•                 Excellent consulting skills, oral and written communication, presentation, and analytical skills 

Set Yourself Apart With:

•                 Salesforce Certifications

•                 Knowledge of Heroku, Angular.js and Salesforce Einstein, Salesforce CPQ, CloudCraze B2B

•                 Incident and problem management skills

•                 Ability to provide necessary coaching to bring juniors up to speed on the technology

•                 Exceptional written skill for solution documentation creation for both technical and non-technical material

•                 Background in force.com platform and deployment experience in an outsourced service environment

•                 Articulation skills & Good team player

•                 Self-starter and self-learner with keen interest to grow

•                 Process orientation and the ability to define and setup processes

•                 Mentoring team members

Benefits of Working Here:

•                 Gender Neutral Policy

•                 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai)

•                 Generous parental leave and new parent transition program

•                 Flexible work arrangements

•                 Employee Assistance Programs to help you in wellness and well being  

Roles and Responsibilities

1.    Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.

2.    Ideate, design, and implement program that focused on post-training support for mental health first-aiders.

3.    Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).

4.    Oversee and facilitate MHFAI instructors for training and upskilling.

5.    Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.

6.    Draft and initiate scientific research, and create tools required at workplace to measure mental health.

7.    Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.

8.    Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.

9.    Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.

10. Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.

11. Provide support in other operational functions of MHFA as needed.

Requirements:

·      10-15 years in clinical work and / or mental health training

·      Qualification: Education in Mental Health

·      Experience in Clinical Practice / Research

·      Exposure to mental health training and created content or training on Mental Health for Adult

·      Experience of having previously worked in organized group is desirable

• Install, configure, and maintain Kubernetes clusters.
• Develop Kubernetes-based solutions.
• Improve Kubernetes infrastructure.
• Work with other engineers to troubleshoot Kubernetes issues.

• Kubernetes administration experience, including installation, configuration, and troubleshooting
• Kubernetes development experience
• Linux/Unix experience
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

• Creating cost effective, scalable, agile processes that can cater to increased production across multiple business units
• Collaborating closely with the Designers, the Business Analyst(s) and the Merchandiser(s) for the same
• Ensuring that both the raw material and finished goods meet the quality benchmarks of the company (quality benchmarks and documentation will also be your accountability)
• Bringing in more robust quality measures to the entire production process - from procurement to finishing
• Ensuring complete and timely handoffs amongst teams to ensure the manufacturing is as per plan
• Motivating and upskilling the teams and ensuring smooth communication and collaboration at all times
• Ensuring that the suppliers are able to fulfill the fabric and raw material requirements on time and that there are no delays on their front because of capacity issues
• Ensuring that the internal infrastructure/ production capacities and capabilities and external capacities (supplier networks and their infrastructure) are ready to handle the forecasted production requirements (which is planned 365 days in advance)
• Constantly partnering with suppliers, local authorities and internal teams such as Technology, Finance, HR, Legal etc
• Ensuring that the processes and their interface with technology stays updated with changing times
• Submitting pricing proposals and production cost estimates
• Ensuring cost optimization and ensuring strong fiscal controls are in place across the production process
• Partnering closely with the leadership team and Finance to ensure that the production planned and executed is as per the business targets
• Driving a strong execution culture within the team so as to ensure that delivery is as per the production planned / launch plan
• Working closely with the legal team to ensure that all requisite paperwork/documentation safeguarding the company with new/old - vendors/suppliers/ fabricators against delays, quality defects etc are in place beforehand and retrospectively

Desired Candidate Profile

• MBA/ Masters in Supply Chain/ Planning/Production/ Operations
• Prior experience as an Operations lead for a manufacturing concern preferably in an ecommerce set up
• Experience in handling transitions (location as well as team transitions ) and setting up teams from scratch
• 12+ years of relevant experience (preferable)