Customer Service Executive

Role: AI Developer

Experience: 3–4 Years

Employment Type: Full-Time

Location: Goregaon, Mumbai

About the Role

We are looking for an experienced AI Developer with 3–4 years of software development experience and strong hands-on exposure to Generative AI, AI Agents, Copilots, and AI-powered application development.

The candidate will be responsible for building production-ready AI solutions, developing agentic workflows, modernizing legacy applications, and integrating LLM capabilities into enterprise applications.

Key Responsibilities

• Design, develop, and deploy AI Agents and agentic workflows for enterprise use cases.
• Build AI Copilots and LLM-powered applications using modern AI frameworks and APIs.
• Develop RAG-based applications using embeddings, vector databases, and enterprise data.
• Work on legacy application migration and modernization, leveraging AI-assisted development and code transformation techniques.
• Analyze legacy codebases and design strategies for AI-driven migration, refactoring, and modernization.
• Integrate LLMs with enterprise applications, APIs, databases, and third-party systems.
• Implement tool calling, function calling, multi-agent workflows, and workflow automation.
• Perform prompt engineering, context optimization, model evaluation, and AI application testing.
• Take ownership of AI solutions from POC and prototyping through production deployment.
• Collaborate with product managers, architects, and engineering teams to convert business requirements into scalable AI solutions.
• Stay updated with emerging technologies in Generative AI, Agentic AI, LLMs, and AI-assisted software development.

Required Skills

• 3–4 years of professional software development experience.
• Strong proficiency in Python and/or JavaScript/TypeScript.
• Hands-on experience developing Generative AI / LLM-based applications.
• Strong understanding of AI Agents, RAG, Prompt Engineering, LLM APIs, and embeddings.
• Experience with frameworks such as LangChain, LangGraph, Semantic Kernel, AutoGen, or equivalent.
• Experience working with REST APIs, databases, Git, and cloud environments.
• Hands-on experience with vector databases such as Pinecone, Weaviate, Chroma, FAISS, or equivalent.
• Good understanding of software architecture, debugging, testing, and deployment practices.

Good to Have

• Experience with Microsoft Copilot / Copilot Studio.
• Experience working with Claude, OpenAI, Gemini, Azure OpenAI, or open-source LLMs.
• Experience in legacy application migration, modernization, or code conversion.
• Knowledge of Azure AI / AWS / Google Cloud AI services.
• Experience with MCP, multi-agent systems, tool calling, and AI orchestration.
• Experience building enterprise-grade AI solutions with focus on security, scalability, and performance.

Job Title: Sr. ETL Test Engineer

Experience: 7+ Years

Location: Gurgaon / Noida / Pune (Work From Office)

Joining: Immediate joiners only (≤15 days notice)

About the Role

We are seeking an experienced ETL Test Engineer with strong expertise in cloud-based ETL tools, Azure ecosystem, and advanced SQL skills. The ideal candidate will have a proven track record in validating complex data pipelines, ensuring data integrity, and collaborating with cross-functional teams in an Agile environment.

Key Responsibilities

• Design, develop, and execute ETL test plans, test cases, and test scripts for cloud-based data pipelines.
• Perform data validation, transformation, and reconciliation between source and target systems.
• Work extensively with Azure Data Factory, Azure Synapse Analytics, Azure SQL Database, and related Azure services.
• Develop and run complex SQL queries for data extraction, analysis, and validation.
• Collaborate with developers, business analysts, and product owners to clarify requirements and ensure comprehensive test coverage.
• Perform regression, functional, and performance testing of ETL processes.
• Identify defects, log them, and work with development teams to ensure timely resolution.
• Participate in Agile ceremonies (daily stand-ups, sprint planning, retrospectives) and contribute to continuous improvement.
• Ensure adherence to data quality and compliance standards.

Required Skills & Experience

• 5+ years of experience in ETL testing, preferably with cloud-based ETL tools.
• Strong hands-on experience with Azure Data Factory, Azure Synapse Analytics, and Azure SQL.
• Advanced SQL query writing and performance tuning skills.
• Strong understanding of data warehousing concepts, data models, and data governance.
• Experience with Agile methodologies and working in a Scrum team.
• Excellent communication and stakeholder management skills.
• Strong problem-solving skills and attention to detail.

Preferred Skills

• Experience with Python, PySpark, or automation frameworks for ETL testing.
• Exposure to CI/CD pipelines in Azure DevOps or similar tools.
• Knowledge of data security, compliance, and privacy regulations.

About Us

Tbo Group has emerged as India's Leading B2B Travel Portal since its establishment in 2006. For over a decade now, we are enabling our partners to serve their customers efficiently, with the right pricing and inventory. Ever since our introduction, we are delivering a wide range of travel solutions for the travel agents and tour operators across India including metro cities like New Delhi, Bangalore, Mumbai, Chennai, and Kolkata to help them take their business to new heights.

Job Profile

We are seeking a Executive-HR to handle and assisting all HR related works.

Job Title: Executive-HR

Scope of Work (Responsibilities)

• Understand and implement fair employment practices and ensuring compliance with regulations

• Responsible for all aspects of the recruitment process, including screening of resume, interview arrangement, selection, and placement

• Responsible for the preparation of letters, including but not limited to letters of appointment, confirmation, promotion, etc.

• Update and maintain employee information into System and personal files

• Generate monthly reports for Management review

• Childcare Leave/NS/Maternity Leave application & records management

• Responsible for staff leave and entitlement

• Handle periodical surveys from government agencies. Eg: Annual salary survey

• Management of staff training (liaise with training providers / documentation preparation / allocation & record / analysis)

• Oversees the training administration.

• Ensure all records are updated and reports are timely and accurate

• Conduct an orientation program for all newly hired employees

• Other ad-hoc duties as assigned

Skills & Qualifications

• Degree in HRM, Business Studies or any other studies

• At least 5 to 6 years of experience

• Pleasant personality with good interpersonal skills

• Possess initiative and a positive attitude

• Able to work independently and a good team player

• Able to multitask and work in a fast-paced environment

Job Profile

We are seeking a Sr. Executive-HR/ Asst Manager-HR to handle and assisting all HR related works.

Job Title: Sr. Executive-HR/ Asst Manager-HR

Scope of Work (Responsibilities)

• Understand and implement fair employment practices and ensuring compliance with regulations

• Responsible for all aspects of the recruitment process, including screening of resume, interview arrangement, selection, and placement

• Work with Head-hunters and staffing agencies to identify talent

• Scour job search websites for potential recruits and contact those candidates personally

• Interview potential staff using industry standard techniques.

• Introduce new hires to the company and walk them through the hiring and training process.

• Responsible for the preparation of letters, including but not limited to letters of appointment, confirmation, promotion, etc.

• Generate monthly reports for Management review

• Handle periodical surveys from government agencies. Eg: Annual salary survey

• Management of staff training (liaise with training providers / documentation preparation / allocation & record / analysis)

• Oversees the training administration.

• Ensure all records are updated and reports are timely and accurate

• Conduct an orientation program for all newly hired employees

• Other ad-hoc duties as assigned

• Preferably from travel background.

Skills & Qualifications

• Degree in HRM, Business Studies or any other studies

• At least 5 to 6 years of experience

• Pleasant personality with good interpersonal skills

• Possess initiative and a positive attitude

• Able to work independently and a good team player

• Able to multitask and work in a fast-paced environment

Job Profile

We are seeking a Sr. Executive-HR/ Asst Manager-HR to handle and assisting all HR related works.

Job Title: Sr. Executive-HR/ Asst Manager-HR

Scope of Work (Responsibilities)

• Researching and advising on diversity and inclusion issues and creating programs, training, and value around it.

• Identifying external trends and recognising best practice which will increase diversity among the workforces.

• Preparing and building relationship among colleagues through diversity and inclusion training.

• Reviewing the organization’s workplace, policies, and procedures, ensuring that these are all inclusive.

• Revise and update all communication on our website, social media pages, job descriptions and internal documents to ensure use of non-discriminatory language.

• Measure and forecast diversity metrics.

• Assess and anticipate human resources related needs.

• Manage promotions, transfers, and new hires in collaboration with department management.

• Identify training needs and create or procure a professional development curriculum. • Monitor training programs to ensure that training objectives are met.

• Provide input on workforce and succession planning as well as plans business unit restructuring.

• Develop and nurture partnerships through human resources to bridge the divide between management and employees.

• Maintain awareness of the culture, plans, financial position, and competition of the business units under the HR purview.

• Collaborate with colleagues in the human resources department to develop policies, programs, and solutions.

• Analyse data trends and metrics to inform business decisions.

• Mediate and resolve employee relations issues; conduct thorough and objective investigations when necessary.

• Find ways to build morale, improve workplace relationships, and boost productivity and retention.

• Ensure regulatory compliance with legal requirements pertinent to the day-to-day management of employees; collaborate with the legal department when necessary.

• Interpret human resources policy to company management.

Skills & Qualifications

• Degree in HRM, Business Studies or any other studies

• At least 5 to 6 years of experience

• Pleasant personality with good interpersonal skills

• Possess initiative and a positive attitude

• Able to work independently and a good team player

• Able to multitask and work in a fast-paced environment

Roles and Responsibilities

- Calling people who have filled the signup or contact form

- Finding leads online/offline who match the criteria of the target customer

- Make cold calls to the leads generated

- Handle both outbound/inbound calls

- Update systems, CRMs, Excels, Google Sheets

- Give platform demo to interested customers

- Write articles/knowledge base for tutorials on how to use the product

- Support customers for any queries about the product

Desired Candidate Profile

- Should have great convincing skills

- Should have strong negotiating skills

- Should be able to pitch the client understand the customer instead of repeating a fixed sales pitch

- Should have always achieved targets or beyond

- Should be able to Tech Savvy

- Go-getter attitude, self-starter, instead of manager or management having to follow up to get work done or to remind about targets

- Well organized with handling data, sales funnel and reaching out to the customers on time

- Soft-spoken and delight for customers to speak to

- Must have email writing skills to follow up or share information

- Can be on phone for a long time and familiar with using dialer systems

You will be a part of the engineering team who focuses on user onboarding, licensing, marketplace stores, Sales analytics dashboard and CRM’s integrations.

Your role at Trimpixel

• Design, develop, and maintain integrations with multiple file types, existing software packages
• Build software for a first-class onboarding experience
• Collaborate with sales, marketing and engineering teams for requirements through to delivery
• Design and implement marketplace, Sales Analytics Pipeline and CRM integrations
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade software
• Create security and data protection settings

1. Perform security assessment of web applications, Android, iOS mobile applications, Source Code Review

2. In-depth knowledge of security vulnerabilities not just limited to OWASP Top 10

3. False Positive removal and manual application testing      

4. Working exp of Python, Java, .Net etc         
5. Experience of using MF Fortify is a must

6. Proactively identify vulnerabilities and recommend fixes

7. Ownership of the tasks, Adapt to technologies/languages/platforms/frameworks of the time                                                                                     

8. Experience in using security tools to carry out manual as well as automated security assessments

9. Experience working with common product flows like payment gateway integration, authentication etc.                                                          

10. Client handling exp

11. Should be able to address client queries, work on proposals etc                                                        

12. Independent, self-motivated and comfortable working in a fast-paced environment with teams ranging from product to engineering teams

Designation: Specialist - Cloud Service Developer (ABL_SS_600)

Position description:

• The person would be primary responsible for developing solutions using AWS services. Ex: Fargate, Lambda, ECS, ALB, NLB, S3 etc.
• Apply advanced troubleshooting techniques to provide Solutions to issues pertaining to Service Availability, Performance, and Resiliency
• Monitor & Optimize the performance using AWS dashboards and logs
• Partner with Engineering leaders and peers in delivering technology solutions that meet the business requirements 
• Work with the cloud team in agile approach and develop cost optimized solutions

Primary Responsibilities:

• Develop solutions using AWS services includiing Fargate, Lambda, ECS, ALB, NLB, S3 etc.

Reporting Team

• Reporting Designation: Head - Big Data Engineering and Cloud Development (ABL_SS_414)
• Reporting Department: Application Development (2487)

Required Skills:

• AWS certification would be preferred
• Good understanding in Monitoring (Cloudwatch, alarms, logs, custom metrics, Trust SNS configuration)
• Good experience with Fargate, Lambda, ECS, ALB, NLB, S3, Glue, Aurora and other AWS services. 
• Preferred to have Knowledge on Storage (S3, Life cycle management, Event configuration)
• Good in data structure, programming in (pyspark / python / golang / Scala)

Position: Operations Manager

Domain: US, Healthcare

Job Description-

Roles & Responsibility

• You will be responsible for handling multiple processes and LOBs.
• Duties may include, taking part in planning, organizing and directing the work of leads or others, strategize and drive leads to execute procedures on work received, to estimate time on new jobs received, to check accuracy/quality of classification done, to ensure records are maintained accurately, and to ensure utilization (or related metrics) of team is high.
• As an operations manager, you would be responsible for managing a team of associates and would have Leads reporting into you.
• Work with various teams to formulate strategy, seek automation opportunities and leverage technologies.
• Work with internal teams to develop creative and best-in-class compliance business processes that can scale up.
  Leverage data to continuously improve.
• Link all the programs to business metrics and build solutions keeping that in mind.
• Scale-up team by proper budgeting and co-owning the budget.
• Attract talent and make right hiring decisions, Onboarding and continuous development of the team and maintain a high delivery bar.
• Deliver business goals for processes handled.
• Operational goals for respective business functions measured under Cycle Time/ Productivity/ Quality/ Cost metrics.
• Mentor and guide lead / Process Expert to manage quality, to improve process efficiency, to minimize variation, and to conceptualize, design & deliver training to the team.
• Co-owner in the process of budget planning.
• Directly managed 5 to 6 process leaders, deputy managers and thus indirectly managed at least 200 plus people organization.
• Possess strong communication and leadership skills
• Able to work in an ambiguous, dynamic & 'internet-speed' environment with tight deadlines, Have an absolute passion for ensuring a great customer experience Possess exceptional skills in data manipulation and analysis
  Outstanding attention to detail; Exceptional problem solving & analytical skills
• Be a self-starter
• Attention to detail and proven ability to manage multiple, competing for priorities simultaneously
• Experience in business process improvement

Experience & Education Qualification:

• Existing Experience as a Sr. Operations Manager is a plus.
• Experience in handling multiple processes and LOBs simultaneously is a plus.
• Graduation is a must.
• MBA is a plus.

Timings

• Fixed shift 7:30pm - 4:30am
• Fixed weekend off.
• No transportation

Looking forward to your response.

Regards,