Customer Service Executive

Roles & Responsibilities:

• In-depth knowledge and hands on experience on IBM FileNet (CPE) and Java/J2EE is mandatory.

• Good understanding of React JS, JavaScript, jQuery, Bootstrap, and front-end languages.

• Understand Project and detailed Scope and seek clarifications where necessary.

• Design, develop, and unit test applications / products.

• Analyze the impact due to changes in code.

• Design algorithms and flowcharts.

• Produce clean, efficient, and re-usable codes based on specifications.

• Run and automate tests to find any errors or bugs.

• Verify and deploy programs and systems.

• Configure, code and test enhancements and modifications to new and existing IBM FileNet applications.

• Proficiency in development and integration with SOAP Webservices, RESTful APIs and Microservices.

• Active Involvement in Development of Utility Job and Batch process associated with FileNet Application is a must.

• Knowledge of WebSphere Application Server, Deploying IBM FileNet, and Java/J2EE Application from lower to higher environments is essential.

• Troubleshoot issues and help define solutions to these issues.

• Displays a strong work ethic and sense of urgency.

• Part of the FileNet Development Team Engaged in active problem solving to identify technical roadblocks and implement solutions that can improve the direction of our application product.

• Key learner and timely update self-skill sets.

• Familiar with the use of code versioning tools such as Bit bucket, GIT or SVN.

• Basic Understanding of S3 Storage, IBM DB2, JIRA tool and Confluence (team workspace) will be an advantage. Education

We're seeking a skilled Front-end Lead Engineer to lead an ongoing production-ready enterprise project and contribute to code while leading the frontend team. If you're adept at creating user-friendly products and eager to work with cutting-edge tech in a growing company, we want to hear from you. We value an entrepreneurial mindset and passion for technology in our team members.

Experience: 5+ Year

Working Time: 12.30 PM to 9.30 PM

• Collaborate closely with cross-functional teams, including design, engineering & QA, to deliver high-quality solutions.
• Participate in planning and decision-making processes related to technical architecture, design, and implementation.
• Lead and mentor the Front-end (FE) team, providing technical guidance, coaching, and support.
• Oversee the deployment of frontend applications, coordinating with teams as necessary.
• Drive agile development practices within the FE team, ensuring efficient project delivery.

Requirements

• Bachelor's degree in Computer Science or related field.
• Minimum of 3 years of experience in leading the front-end development team.
• Proven experience in frontend development, with expertise in ReactJS, NextJS, MaterialUI, and React Query.
• Proficient in TypeScript development, skilled in building type-safe applications and leveraging TypeScript configurations for enhanced development efficiency.
• Proven leadership skills, with the ability to lead and mentor a diverse team.
• Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams.

Benefits

• Gain real-world experience in corporate functioning.
• Learn to collaborate with diverse teams and meet deadlines in a professional environment.
• Access various learning and development programs to explore your passion.
• Work in a fast-paced, rapidly expanding tech team undergoing a revamp, with exposure to advanced technology and tools relevant to your role

Location: Remote - based in India

Plobal Apps is a SaaS platform that helps online stores build mobile apps in minutes with zero code. We help brands leverage their mobile app as a strong revenue channel for their business. As one of the largest app builders in the Shopify ecosystem, we power mobile apps for some of the world's fastest growing brands like Steve Madden, Forever 21, Kyte Baby, and Show Me Your Mumu. We enable mobile commerce journeys and help our merchants drive installs, engage customers and scale their revenue.

We closed our seed funding round in 2021 backed by Bessemer Venture Partners and Elevation Capital, and are now looking at aggressively scaling our business.

About the Role

Position: Sales Representative, SMB (Asia & Middle East)

Location: Pune (Remote) 

Timings : Must be able to work in the eastern time zone to overlap with key stakeholders 

What You Will Do:

• Identify and target SMB customers in Asia and the Middle East, with a focus on India.
• Conduct market research to understand SMB needs and buying behaviors.
• Generate leads through proactive outreach, leveraging various channels.
• Deliver compelling product demonstrations and presentations.
• Tailor solutions to address customer requirements and ensure satisfaction.
• Build and maintain strong customer relationships.
• Collaborate with cross-functional teams to align sales efforts.
• Stay updated on industry trends and provide insights for sales strategies.
• Meet or exceed sales targets, driving revenue growth.
• Maintain accurate records and provide regular sales reports.

Who we are looking for:

• Bachelor's degree in business, marketing, or related field.
• 2-3 years of B2B SaaS sales experience in India.
• Strong understanding of the SMB market in Asia, specifically India.
• Excellent communication and interpersonal skills.
• Results-driven with a focus on customer satisfaction.
• Self-motivated and able to work independently or in a team.
• Proficiency in CRM systems (ideally Salesforce) and sales productivity tools (ie. Outreach).
• Willingness to travel within assigned regions.
• Fluency in English, additional language skills a plus.

Benefits:

• Remote first work culture
• Health Insurance Coverage of INR 5,00,000 
• 21 Paid Personal leaves + 10 Paid National Holidays per calendar year
• Maternity and Paternity Leave

Ready to help us build the next generation of mobile commerce?

We are looking "Sr.Software Engineer(Devops)" for Reputed Client @ Bangalore Permanent Role.

Experience: 4+ Yrs

Responsibilities:

• As part of a team you will design, develop, and maintain scalable multi cloud DevOps blueprint.

• Understand overall virtualization platform architecture in cloud environments and design best of class solutions that fit the SaaS offering & legacy application modernization

• Continuously improve CI/CD pipeline, tools, processes and procedures and systems relating to Developer Productivity

• Collaborate continuously with the product development teams to implement CI/CD pipeline.

• Contribute to the subject matter on Developer Productivity, DevOps, Infrastructure Automation best practices.

Mandatory Skills:

• 1+ years of commercial server-side software development experience & 3+ years of commercial DevOps experience.

• Strong scripting skills (Java or Python) is a must.

• Experience with automation tools such as Ansible, Chef, Puppet etc.

• Hands-on experience with CI/CD tools such as GitLab, Jenkins, Nexus, Artifactory, Maven, Gradle

• Hands-on working experience in developing or deploying microservices is a must.

• Hands-on working experience of at least of the popular cloud infrastructure such as AWS / Azure / GCP / Red Hat OpenStack is a must.

• Knowledge about microservices hosted in leading cloud environments

• Experience with containerizing applications (Docker preferred) is a must

• Hands-on working experience of automating deployment, scaling, and management of containerized applications (Kubernetes) is a must.

• Strong problem-solving, analytical skills and good understanding of the best practices for building, testing, deploying and monitoring software

Mandatory Skills:

• Experience working with Secret management services such as HashiCorp Vault is desirable.

• Experience working with Identity and access management services such as Okta, Cognito is desirable.

• Experience with monitoring systems such as Prometheus, Grafana is desirable.

Educational Qualifications and Experience:

• B.E/B.Tech/MCA/M.Tech (Computer science/Information science/Information Technology is a Plus)

• 4 to 6 years of hands-on experience in server-side application development & DevOps

We prefer candidates from Kerala.

Coordinate internal resources and third parties/vendors for the flawless execution of projects
Ensure that all projects are delivered on-time, within scope and within budget
Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
Ensure resource availability and allocation
Develop a detailed project plan to track progress
Use appropriate verification techniques to manage changes in project scope, schedule and costs
Measure project performance using appropriate systems, tools and techniques
Report and escalate to management as needed
Manage the relationship with the client and all stakeholders
Perform risk management to minimize project risks
Establish and maintain relationships with third parties/vendors
Create and maintain comprehensive project document

Requirements and skills
Great educational background, preferably in the fields of computer science or engineering for technical project managers
Proven working experience as a project administrator in the information technology sector
Solid technical background, with understanding or hands-on experience in software development and web technologies
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multi-tasking skills

About Klenty:

Klenty is a Software Product company operating in the Sales Engagement category. We

are one of the fastest growing SAAS startups in the sales engagement space, headquartered in

California and operating from Chennai, India. Klenty’s Sales Engagement Product helps

thousands of sales teams automate all the repetitive activities involved in the sales process like

sending emails, follow-ups, tracking engagement metrics, etc - so that the sales team can focus

more on activities like building relationships and closing deals. With over 3000 customers all

over the world, we are on a mission to transform every B2B Sales team into an unstoppable

force. Join us in building the future of sales engagement software.

JD :

Responsibilities:

• Developing new user-facing features using ReactJS.
• Building reusable components and front-end libraries for future use
• Translating designs and wire-frames into high quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers
• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly responsive user interface components using react concepts.
• Writing application interface codes using JavaScript following ReactJS workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

• Strong analytical skills -ability to turn business requirements into technical concepts and code
• Minimum 3 years experience in NodeJS(at least 3 projects with minimum 1 project as the sole lead developer)
• Deep knowledge of Javascript and Typescript (at least 2 years)
• Should have experiences with NestJS
• Experience with SCRUM/Agile Development
• At least worked in one microservice/cloud project
• Familiar with designing and implementing a CI/CD process (Azure DevOps plus)
• Testing and Documenting should be the day to day practice
• Experience with Azure & Serverless functions is a plus
• Experience with Monorepositories and Nx is a plus

• Interacting with clients, solving problems and making sure the deadlines are met
• Proactively assessing, clarifying and validating client needs on an ongoing basis
• Leading and participating in implementation of new initiatives and ideas
• Preparing regular reports of progress and forecasts to internal and external stakeholders
• Coordinating with all the departments within the company like Creative, Business Development, Accounts, Operations, etc
• Coordinating with vendors, agencies etc. for timely delivery

Desired Candidate Profile

• Bachelor’s degree, MBA is an added advantage
• 1-2 years of experience from Edutech / Education Industry in a similar role
• Microsoft excel knowledge is must (vlook up, pivot table, data representation)
• Excellent communication skills (verbal and written)
• Strong business acumen, ethics and high integrity
• High comfort level in using online software platforms
• Ability to multi-task
• A positive attitude and ability to work well within a team