Customer Service Executive

About The Nexora Group Inc.

The Nexora Group Inc. is a technology-driven organization focused on building intelligent digital solutions using modern software engineering and artificial intelligence technologies. Our teams work on projects involving data-driven applications, automation systems, and AI-powered tools designed to solve real-world business challenges.

We are looking for motivated and enthusiastic Python Developer Interns with an interest in Artificial Intelligence who want to gain practical experience working on live development projects.

Internship Responsibilities

• Assist in developing backend applications using Python
• Work on AI-related modules such as machine learning models, data processing pipelines, and automation tools
• Write clean, scalable, and well-documented code
• Support the development of APIs and backend services
• Participate in debugging, testing, and performance optimization
• Collaborate with development teams on project tasks and deliverables
• Contribute to research and implementation of AI/ML solutions

Required Skills

• Basic understanding of Python programming
• Familiarity with data structures and algorithms
• Interest in Artificial Intelligence and Machine Learning
• Basic knowledge of NumPy, Pandas, or similar Python libraries
• Understanding of REST APIs is a plus
• Strong problem-solving skills
• Ability to learn quickly and work in a collaborative environment

Preferred Qualifications

• Students or recent graduates in Computer Science, IT, Data Science, or related fields
• Basic knowledge of Machine Learning concepts
• Experience with Git or version control systems is beneficial
• Familiarity with Flask, Django, or FastAPI is a plus

What Interns Will Gain

• Hands-on experience working on real-world development projects
• Exposure to AI and machine learning development workflows
• Mentorship from experienced developers
• Opportunity to build a strong portfolio with practical project experience
• Internship completion certificate based on performance and participation

• Build campaign generation services which can send app notifications at a speed of 10 million a minute
• Dashboards to show Real time key performance indicators to clients
• Develop complex user segmentation engines which creates segments on Terabytes of data within few seconds
• Building highly available & horizontally scalable platform services for ever growing data
• Use cloud based services like AWS Lambda for blazing fast throughput & auto scalability
• Work on complex analytics on terabytes of data like building Cohorts, Funnels, User path analysis, Recency Frequency & Monetary analysis at blazing speed
• You will build backend services and APIs to create scalable engineering systems.
• As an individual contributor, you will tackle some of our broadest technical challenges that requires deep technical knowledge, hands-on software development and seamless collaboration with all functions.
• You will envision and develop features that are highly reliable and fault tolerant to deliver a superior customer experience.
• Collaborating various highly-functional teams in the company to meet deliverables throughout the software development lifecycle.
• Identify and improvise areas of improvement through data insights and research.

• 2-5 years of experience in backend development and must have worked on Java/shell/Perl/python scripting.
• Solid understanding of engineering best practices, continuous integration, and incremental delivery.
• Strong analytical skills, debugging and troubleshooting skills, product line analysis.
• Follower of agile methodology (Sprint planning, working on JIRA, retrospective etc).
• Proficiency in usage of tools like Docker, Maven, Jenkins and knowledge on frameworks in Java like spring, spring boot, hibernate, JPA.
• Ability to design application modules using various concepts like object oriented, multi-threading, synchronization, caching, fault tolerance, sockets, various IPCs, database interfaces etc.
• Hands on experience on Redis, MySQL and streaming technologies like Kafka producer consumers and NoSQL databases like mongo dB/Cassandra.
• Knowledge about versioning like Git and deployment processes like CICD.

Job Title: Technical Lead / Project Manager

Location: Indore /Chennai

Experience: 6–12 Years

Key Responsibilities:

• Lead and mentor development teams through all phases of the software development lifecycle.
• Act as the main point of contact for clients; manage communication, expectations, and satisfaction.
• Define project scope, objectives, timelines, and deliverables in collaboration with stakeholders.

Requirements:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 6+ years of experience in software development, with at least 2+ years in a leadership/project management role.
• Strong technical background in web and/or mobile technologies (e.g., JavaScript, React, Node.js, PHP, Python, iOS/Android).

Review Criteria

• Strong Lead – User Research & Analyst profile (behavioural/user/product/ux analytics)
• 10+ years of experience in Behavioral Data Analytics, User Research, or Product Insights, driving data-informed decision-making for B2C digital products (web and app).
• 6 months+ experience in analyzing user journeys, clickstream, and behavioral data using tools such as Google Analytics, Mixpanel, CleverTap, Firebase, or Amplitude.
• Experience in leading cross-functional user research and analytics initiatives in collaboration with Product, Design, Engineering, and Business teams to translate behavioral insights into actionable strategies.
• Strong expertise in A/B testing and experimentation, including hypothesis design, execution, statistical validation, and impact interpretation.
• Ability to identify behavioral patterns, funnel drop-offs, engagement trends, and user journey anomalies using large datasets and mixed-method analysis.
• Hands-on proficiency in SQL, Excel, and data visualization/storytelling tools such as Tableau, Power BI, or Looker for executive reporting and dashboard creation.
• Deep understanding of UX principles, customer journey mapping, and product experience design, with experience integrating qualitative and quantitative insights.

Preferred

• Ability to build insightful dashboards and executive reports highlighting user engagement, retention, and behavioral metrics; familiarity with mixed-method research, AI-assisted insight tools (Dovetail, EnjoyHQ, Qualtrics, UserZoom), and mentoring junior researchers

Job Specific Criteria

• CV Attachment is mandatory
• We have an alternate Saturday’s working. Are you comfortable to WFH on 1st and 4th Saturday?

Role & Responsibilities

Product Conceptualization & UX Strategy Development:

• Conceptualize customer experience strategies
• Collaborate with product managers to conceptualize new products & align UX with product roadmaps.
• Develop and implement UX strategies that align with business objectives.
• Stay up-to-date with industry trends and best practices in UX & UI for AI.
• Assist in defining product requirements and features.
• Use data analytics to inform product strategy and prioritize features.
• Ensure product alignment with customer needs and business goals.Develop platform blueprints that include a features and functionalities map, ecosystem map, and information architecture.
• Create wireframes, prototypes, and mock-ups using tools like Figma
• Conduct usability testing and iterate designs based on feedback
• Employ tools like X-Mind for brainstorming and mind mapping

Customer Journey Analysis:

• Understand and map out customer journeys and scenarios.
• Identify pain points and opportunities for improvement.
• Develop customer personas and empathy maps.

Cross-Functional Collaboration:

• Work closely with internal units such as UX Research, Design, UX Content, and UX QA to ensure seamless delivery of CX initiatives.
• Coordinate with development teams to ensure UX designs are implemented accurately.

Data Analytics and Tools:

• Utilize clickstream and analytics tools like Google Analytics, CleverTap, and Medallia to gather and analyse user data.
• Leverage data to drive decisions and optimize customer experiences.
• Strong background in data analytics, including proficiency in interpreting complex datasets to inform UX decisions.

Ideal Candidate

• Bachelor’s or Master’s degree in a relevant field (e.g., UX Design, Human-Computer Interaction, Computer Science, Marketing).
• 5+ years of experience in CX/UX roles, preferably in a B2C environment.
• Proficiency in analytics tools (Google Analytics, CleverTap, Medallia, Hotjar, etc).
• Strong understanding of wireframing and prototyping tools (Figma, XMind, etc).
• Excellent communication and collaboration skills.
• Proven experience in managing cross-functional teams and projects.
• Strong background in data analytics and data-driven decision-making.
• Expert understanding of user experience and user-centered design approaches
• Detail-orientation with experience and will to continuously learn, adapt and evolve
• Creating and measuring the success and impact of your CX designs
• Knowledge of testing tools like Maze, UsabiltyHub, UserZoom would be a plus
• Experienced in designing responsive websites as well as mobile apps
• Understanding of iOS and Android design guidelines
• Passion for great customer-focus design, purposeful aesthetic sense and generating simple solutions to complex problems.
• Excellent communication skills to be able to present their work and ideas to the leadership team.

• Core Java 5.0 and above
• Extensive experience in developing enterprise-scale n-tier applications for the financial domain.
• Should possess good architectural knowledge and be aware of enterprise application design patterns.
• Should have the ability to analyze, design, develop and test complex, low-latency client-facing applications.
• Good development experience with RDBMS, preferably Sybase database
• Good knowledge of multi-threading and high volume server side development
• Experience in sales and trading platforms in investment banking/capital markets
• Basic working knowledge of Unix/Linux.
• Strong written and oral communication skills.
• Should have the ability to express their design ideas and thoughts.

About Company

Our client is an integrated workforce management software platform offering intelligent automation for daily work orders management, housekeeping activities, facility maintenance, scheduling & labor management, and time & attendance purpose-built for the hospitality market and another dynamic scheduling environment.

Responsibilities

• Monthly book reviews and analysis of accounting books for India and Overseas entities - UK, US, Singapore & China.

• In charge of inter-company transactions and reconciliation.

• Perform monthly, quarterly and year-end closing, and preparation of financial statements – standalone and consolidated.

• Assist in developing/maintaining monthly reports of revenues and expenditures.

• Coordinate with foreign entities’ accountants, consultants and auditors for timely financial reporting and filing.

• Convening of Statutory audits for all the regions – India, UK, US, Singapore and China.

• Review and interpret financial reporting requirements, rules and regulations.

• Statutory compliance management like direct taxes, indirect taxes as well as payroll taxes for various geographies.

• Helps with different accounting fields, including accounts receivable, accounts payable, fixed assets, journal entry review, etc.

Requirements

• Chartered Accountant with 4 to 7 years of relevant years of experience.

• Proficiency in Microsoft Office Suite (MS Excel & MS Word).

• Effective oral and written communication skills. Strong command over written and spoken English.

• Strong hands-on experience in General ledger transactions, preparation of financial statements and MIS reporting.

• Experience in convening statutory audits.

• Experience in Transfer Pricing will be a value add

What you need to have:

Job Description:

Translating system requirements into the design and development of systems.
Transform vital business needs into code and drive innovation.
Collaborating and integrating code into enterprise systems.
Creative problem-solving skills.
Attitude to achieve the goals with complete ownership and hard work.

Technical Skills:

Must Have:

• 2+ Years of experience in UI/Front-end development of rich interactive web-based applications or modules.
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
• Experience working as a React.js Developer. Thorough understanding of React.js and its core principles.
• In-depth knowledge of JavaScript, CSS, HTML, HTML 5, JSON, XML and front-end languages.
• Knowledge of REACT tools including React.js, Webpack, Enzyme.
• Knowledge of MVC Pattern and Architecture. Experience with popular React.js workflows (such as Flux or Redux)
• Experience with user interface design.
• Experience with web debugging and performance testing software.
• Experience in all testing phases of development including Unit & Integration Testing.
• Excellent troubleshooting skills.
• Team player
• Excellent time-management skills

Beneficial:

• Working experience with Core Java.
• Knowledge of Jquery , Nodejs, Bootstrap, Struts, Spring, Hibernate, JSP, JSF, Angular, Vue,js Framework.
• Working with Databases (MSSQL, Oracle, Postgres)
• Working experience on source code version control systems (SVN, GIT)
• Working experience on Issue Tracking tool e.g. Jira, Bugzilla
• Working experience on Code Analysis tools e.g. Sonar Qube, Checkmarx.
• Experience in Restful Web Services integration.
• Knowledge of performance testing frameworks including Mocha and Jest.
• Independent worker
• Great interpersonal and communication skills

Responsibilities

• Participate as a team member in all phases of software development lifecycle.
• Co-ordinating with the team on individual responsibilities and roadblocks.
• Perform design, development and testing on individual tasks
• Managing initiatives on UI/UX work
• Transparently share the challenges & feedbacks.
• Participate in integrated testing of product/ package.
• Designing a modern highly responsive web-based enterprise application component user interface.
• Building reusable components and front-end libraries for future use.
• Translating designs and wireframes into high-quality code.
• Learn and understand user interactions.
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers
• Coordinating with various teams working on distinct layers.
• Providing technical assistance to the other teammates.
• Keep compliance with Quality Systems and Procedures.